Good day and thank you for standing by. Welcome to the Tandem Diabetes Care Third Quarter 2022 Earnings Call. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Susan Morrison, EVP and Chief Administrator Officer. Please go ahead

Hello, everyone, and thank you for joining Tandem's third quarter earnings call. Today's discussion will include forward-looking statements. These statements reflect management's expectations about future events, product development time lines and financial performance and operating plans and speak only as of today's date. There are risks and uncertainties that could cause actual results to differ materially from those anticipated or projected in our forward-looking statements. A list of factors that could cause actual results to be materially different from those expressed or implied by any of these forward-looking statements is highlighted in our press release issued earlier today and under the Risk Factors portion and elsewhere in our most recent annual report on Form 10-K, quarterly report on Form 10-Q and in our other SEC filings. We assume no obligation to publicly update any forward-looking statements, whether as a result of new information, future events or other factors. In addition, today's discussion will include references to a number of GAAP and non-GAAP financial measures. Non-GAAP financial measures are provided to give our investors information that we believe is indicative of our core operating performance and reflects our ongoing business operations. We believe these non-GAAP financial measures facilitate better comparisons of operating results across reporting periods. For additional information about our use of non-GAAP financial measures, please refer to our press release issued earlier today. Our call today will be led by John Sheridan, our President and CEO; and Leigh Vosseller, our Executive Vice President and Chief Financial Officer. Following their prepared remarks, we'll open up the call for questions. Thank you in advance for limiting yourself to one question and one follow-up before getting back into the queue. I'll now turn the call over to John.

Thanks, Susan, and welcome, everyone, to today's call. In reflecting on 2022 so far in the third quarter in particular, it's been a year filled with both successes and challenges. I'm going to spend a few moments upfront talking about our recent business trends before asking Leigh to provide some color on our financial results and near-term expectations then we'll conclude our prepared remarks with a pipeline update. Starting with the highlights in the quarter. Tandem has a long-standing goal of bringing the benefits of our technology to more people living with diabetes. In the third quarter, we reached an incredible milestone of having more than 400,000 people worldwide using our t:slim X2. It's an achievement I'm proud of and is evidence that we are making measurable strides towards our longer-term goal of having 1 million customers. As we advance towards this goal, we do not expect our growth to be linear. We anticipate there will be periods of more moderate growth between more exceptional periods driven by our introduction of new technologies. Where we stand today is more of the former, in part due to the timing of our own product cycles, in addition to the recent macro environment and industry-related headwinds. Similar to what we discussed in our last earnings call, we've largely been pressured by three dynamics that continue throughout Q3. First were the pandemic-related pressures that have fluctuated throughout the past two years. These include an array of things from COVID case rates to endocrinology office staffing shortages. Second was the competitive environment in the United States. And third were the economic conditions, including inflation and the threat of recession. To provide an update on each of these dynamics, the broader COVID-related pressures began escalating in Q3 of last year in all our markets. It's now…

Thank you, John. Looking back at the quarter, it was notably our highest Q3 sales performance in the Company's history. We continue to expand the insulin pump market while also benefiting from our growing installed base of more than 400,000 customers. This large installed base also continues to drive strong pump renewal shipments and recurring supply sales. As a result, third quarter worldwide sales grew 14% year-over-year to $205 million. On a year-to-date basis, worldwide sales grew 18% to $581 million. Taking a closer look at our results in the U.S., sales in the third quarter were $146 million, growing 10% over last year. On a year-to-date basis, our sales in the U.S. grew 16% to $423 million. We now have more than 280,000 people in our U.S. installed base, a 28% increase over last year. Total pump shipments were approximately 20,000 units, in line with our expectations, which was essentially flat, both sequentially and compared to the prior year. As John mentioned, the quarter was unusual, and that the monthly sales trends did not follow historical patterns, but did include outperformance on our renewal pump shipments, which increased nearly 70% year-over-year. This strong rate of retention is a reflection of the high level of customer satisfaction in this segment of the insulin pump market we serve. We also saw continued steady improvement in our average U.S. selling prices, which resulted in a U.S. pump sales growth of nearly 3% year-over-year. This was driven by price increases and a greater percent of sales through direct channels, which improved to 34% of total U.S. sales this quarter from 32% a year ago. Notably, pump sales in the U.S. included deferral of approximately $600,000 associated with the Tandem Choice program we launched late in the third quarter. This program anticipates our upcoming…

Thank you, Leigh. Tandem is a company founded on innovation, and the opportunity in front of us with our products and development are meaningful. Starting with Mobi, we have filed a 510(k) submission with the FDA through the ACE pump pathway. Our research shows that Movie largely appeals to the segment of people who otherwise would not adopt insulin pump therapy with the options available today. It's a catalyst for driving further growth in the market. Mobi is about half the size of t:slim explicitly controlled through a mobile app. And with it, we also plan to launch the shortest infusion set offered in the industry, providing our customers with greater choice and flexibility. While time lines are difficult to predict, we are using this opportunity to further product development and to test and refine our manufacturing processes in preparation for clearance. Planning for commercial rollout is also underway and will include a robust marketing and training campaign. With Mobi's novel design, we want to be certain clinicians have the opportunity to experience our newest technology before making it broadly available to customers. We will provide more color on our launch plans and timing as we move closer to clearance. In addition to having two pumps on the market, we are also looking forward to offering new sensor integration with both our CGM partners, Dexcom and Abbott. Starting with Dexcom, G7 will be our fourth integrated sensor. As new generations of their technology are approved, we recognize the importance of ensuring our shared customers can benefit from Dexcom's newest sensor with our Control-IQ technology. Turning to Abbott. We are actively working towards offering our first integrated AID solution using Libre CGM data. Following Abbott's receipt of FDA clearance for the Libre use in an AID system, it will mark the…

[Operator Instructions] Our first question comes from Matt Miksic with Barclays. Your line is now open.

A couple of follow-ups on some of the comments you made, John, on sort of share trends and deferrals. Can you -- it sounded like you're going to start talking a little bit more about the impact of deferrals in the coming quarters, but maybe if you could clarify whether you felt that there was an impact in the quarter? And I had just one follow-up on kind of the market environment and the share environment, if I could?

Sure. Thanks for the question, Matt. When it comes to the deferrals that we spoke of, it's related particularly to the Tandem Choice program, which we launched late in the third quarter, which is our new technology access pathways for people as we think about new hardware solutions coming while people are within their warranty cycle. Since it was only recently launched, the deferral in the third quarter associated with that was only $600,000. We do expect it to become more meaningful in the coming quarters as we get closer to the Mobi launch. And because it's -- there's a lot of technical accounting behind it, it's difficult to predict it. So, we'll be reporting our sales on a non-GAAP basis. For this quarter, it was not very material, but we wanted to make sure people were prepared for what would be coming in the future.

Got it. That's helpful. And then just a follow-up on, as I mentioned, some of the utilization trends or share trends in the U.S. You mentioned the share pressure is there, obviously. Can you talk about maybe the impact of the promotions that are taking place in the marketplace competitively and your expectation, if you have any, for how either those were your own efforts will kind of stabilize things in the next couple of quarters? Or is this an environment that you're just sort of expecting to remain in place until Mobi comes to market?

Yes. Matt, I would say that we definitely expect to have the -- these three dynamics continue on for the foreseeable future. And as we indicated with our recalibration, it's very difficult to predict this. I mean we certainly are doing what we can to combat the noise from the competitive situation by promoting the strengths of our products. The Control-IQ is really the best product in the market, the best AID system in the market today. We hear this strongly from our clinicians who use it. And we hear it also from people who benefit from the clinical results and also the ease of use. I mean we have immediate and sustained improvement. We have customizable basal rates, we've got transparency and data and usability improvements. So, we're going to do our very best to continue to make the strengths of our products very visible to our customers as well as our physicians and continue to continue to promote the product until we actually see the new product will come to market along with G7 and Abbott next year.

Thank you. Our next question comes from the line of Brooks O'Neil with Lake Street Capital Partners. Your line is now open.

I'm curious if your current outlook contemplates a greater or more or less the same impact from Omnipod 5 in 4Q and into early 2023?

Brooks, it's difficult for us to actually isolate which of the three -- the factors that we described, the three market dynamics are getting worse or getting better. I mean I would say that, as I mentioned, we believe we have the best product on the market right now. But there is -- the competitive environment right now is that -- well, I would say that the impact that we're seeing from the current competitor is what we expected. As I mentioned, our sales force has indicated that they don't believe this is as disruptive as the -- as we saw another competitor come to market several years ago, so it's not as disruptive as that. But we are seeing pressure on new starts. And even with that, though, if you look at the third quarter, our new starts did come from MDI. We have very low attrition and our renewals are strong. So I think that it's pretty much in line with what we expected, but it's just -- it's one of three factors that we're dealing with right now.

Sure. All that makes total sense. I'm just curious also, could you comment on whether you feel you need to offer additional payment plans to respond to the current difficult environment from an economic perspective?

Yes. Good question. We actually rolled out and began marketing a new plan in September. And that's intended to help people who are feeling the pressures from the current economic conditions. It's early to say just how well it's being utilized in terms of numbers. But I can say that anecdotally, we've seen a lot of very positive feedback on it. And we think it's a meaningful way to try to help address the current inflation and recessionary experience that people are having in the marketplace.

Thank you. Our next question comes from the line of Chris Pasquale with Nephron Research. Your line is now open.

I wanted to follow up on the international market and the impact of the new distribution center date. You talked about eight weeks of inventory being drawn down in certain countries. Do you have any visibility at this point on the timing of when we should expect that? The results this quarter continue to look pretty strong there, so I just want to make sure that we're factoring that in going forward.

Yes. Great. Thanks for the question, Chris. Really, the impact of that will begin in the fourth quarter, which is the primary reason that we adjusted the guidance for this year. To your point, we had outperformance in our OUS markets the past few quarters. And this came about, we commenced the -- launch our operations there in the third quarter with a phase-in plan for all of our markets in the next 12 months. And based on how things were performing and things were going, we decide to accelerate that phase-in, which is why it's being pulled into this year a little bit ahead of what we had originally anticipated. So you can think about it as a dynamic beginning in the fourth quarter and lasting through the first half of next year is what we think at this point. And it is expected to impact up to eight weeks of sales. If you think about some of the distributors are carrying three-plus months of inventory, and so they will want to work that down to levels that are more consistent with being able to draw the inventory locally, if you will.

Okay. That's helpful. And then just to put a finer point on the three headwinds you talked about in the U.S. It feels as though the competitive environment one may still be on the upswing in terms of the impact you could feel from it, but the COVID one should be at least stable, if not improving, and then the economic one is still TBD. Is that a good way to think about it? Or how would you characterize the directionality of those three headwinds at this point?

Yes. I'm going to follow on to John's comments a little bit about the headwinds and the fact that it's really the combination of all of them together, which makes it so difficult and challenging to predict. And as we thought about the guidance in setting expectations going forward, rather than trying to factor in the rate that these will improve or the timing in which they'll improve, we've assumed consistent pressure continuing throughout the year and even as we think about entering 2023. So in this case, what we said our expectations, we're hearing more on the cautious side and then leaving the opportunity for assay begin to dissipate as upside for us as we look forward.

Thank you. Our next question comes from the line of Matthew O'Brien with Piper Sandler. Your line is now open.

And sorry to be blunt here, but you guys are talking kind of in early September about things being okay. You've got a -- there's another company in diabetes, Dexcom, that just reported, they can go through the pharmacy, they just put up a good Q3 in the U.S. and the expectations for a good Q4 there. You guys can't go through the pharmacy. So I'm just wondering, just given the environment, what really changed here in the last few weeks for you to pull down expectations, especially in the U.S. so much, both in Q4 and then and going forward? And what gives us the confidence that next year can even be 11% to 12% with all of these headwinds that you're now facing?

Thanks, Matt. I think that's some fair questions. We mentioned that back in the June, July time frame, we saw a soft month. And in August, we absolutely saw this change in the momentum build, which was in line with what we've seen historically for the end of the third quarter. Unfortunately, in September, we just didn't see that trend continue. We saw a continued pressure. I would say that we've tried to estimate the third quarter take into account these three market dynamics, and we didn't get it right. And I think we've just concluded that it's very difficult to predict them. And that's really why we've basically recalibrated guidance for the fourth quarter and for next year, really intended to properly align our near-term expectations and really doesn't change our commitment to expansion of the insulin pump market or competitive gains. When you look at it, we have the most exciting pipeline. We have a great team that can execute, and we've got a great deal of confidence in our future. I think it's a matter of being pragmatic about these market conditions and the ability to predict them. I don't think we wanted to continue to go back and forth and not achieve the numbers that we set going forward. I will say that when you consider what's happened to Dexcom this quarter, they have another pump company now providing their sensors as well. So there's definitely upside that probably has come from that. And I think that -- I'm sure that helped them through this quarter. Certainly, we haven't got that going on. We don't have a new product schedule for some time next year.

Okay. Okay. And then speaking of the new product, either John or Leigh Vosseller, but you filed for Mobi, that's great. The expectation, I would assume it's still by the end of the year, you get approval early next year. What are the plans to roll out that product? And then it sounds like you're already getting a little bit of disruption as people are waiting for that. So how does that impact things next year as far as cadence goes?

Yes. I wouldn't say that we're seeing any pausing at this point, Matt. I think it's a bit early. We just wanted to get the Choice program out there in advance so that if sometime next year, if people were considering that we get delayed that from happening. The team has done a great job in the filing. We did get it in. Our activities initially are going to be focused on just getting manufacturing ready, working with physicians to get them up to speed on the product and working on our training and our marketing plans. Right now, I think that we're anticipating we're going to get clearance in the first half. And I think as we get closer to clearance, we'll be more specific about what our commercialization plans are at this point in time.

Thank you. Our next question comes from the line of Steve Litchman with Oppenheimer. Your line is now open.

Just wondering, relative to your guidance for the fourth quarter and your thoughts on 2023, to what extent do you factor in the benefits of the new pricing program and for '23, the pipeline? I know historically, you've not included that. Just want to see sort of what you are or not including in your update?

Sure. Thanks for the question, Steve. I would say it's important to underscore, I'm glad you asked the question, too, that for 2023, we have not factored in benefits from any of the new product launches. We wanted to set an appropriate baseline so that everyone could come together and get in the same range. And I'll be thinking of it the same way. I think different people are modeling it in versus out. And so as we think about that, the -- what we've built into the guidance for the remainder of this year and early next year is caution related to this environment. We're not assuming necessarily any relief based even on the programs that we've offered from the headwinds that we're facing. And again, it's to make sure we're giving a good baseline that we feel confident that we can achieve and exceed as we start to dissipate.

Okay. Got it. You mentioned that relative to the type 2 program, the clinical work that, that's progressing. On the CGM side, there's been some positive updates from CMS. What's the latest that you've heard with regard to potential changes to the NCDs relative to insulin pumps? And how that may potentially benefit the market in type 2?

Sure. I would say that the work that's happening at CMS right now is underway when it relates to insulin pumps. We were very encouraged to see some of the changes that they made on the CGM side, which means that they're open and receptive to thinking about some of the ways that they've set up the approval processes in the past. And so today, it's not that a person with type 2 diabetes can't get access. It's just more difficult to get the approval through the process. And so what we're looking forward to is CMS considering some of the app which would simplify that process and make access simpler and easier. As you well know, they don't move very quickly. So we're not anticipating this is going to happen in the next month or two. But I can say that it's underway and they're taking some of the recommendations into consideration. And I'm hopeful that we'll see something in the coming quarters or get some feedback at least.

Thank you. Our next question comes from the line of Matt Taylor with Jefferies. Your line is now open.

So, the first thing I want to ask about was if you could be any more specific about the trends that you saw, like what would you normally see pick up in September versus what you saw? And same for up until now, could you give us any sense for how that diverged?

Sure. I would say the traditional trends would say that the momentum builds across the year starts or even in the first quarter, as you see us nearing more and more people meeting their deductibles getting closer to the end of the year. And as we discussed a few moments ago, we saw a bright spot in August, which led to believe that we were about to see typical seasonality, but that didn't persist. And I can point out that October has come back up to at least August levels. And so as John said, we're not going to try to get ahead of this and predict that when we think things might get better, we're going to maintain that cautious side here and consider that these could be persistent through the end of this quarter. But I will point out that we do still expect growth in the fourth quarter and even a step-up in pump shipments from the third quarter in the U.S. and keeping in mind that the renewals continue to have an increased number of opportunities, which will be a great brand spot for us in the fourth quarter, even looking into next year. We do anticipate adding new pumpers just not as high a rate as we have seen in the past. And this is the expected trend in this more moderated growth period until we can see the inflection from our new product launches next year.

Okay. Great. And let me ask a follow-up, Leigh. I guess in the past, I know at least at certain points you've characterized the typical pressure or the historical pressure that you've seen from competitive product launches of lasting a couple of quarters trialing and then it tends to tail off. Is that still what you expect here? Or is any new learnings change that expectation?

Yes, I would say maybe slightly different from what we factored in, as I talked about keeping the same level of pressure through the end of the year. What we've typically seen is one to two quarters of pressure following a full launch, that launch having occurred at the beginning of August. That puts the most intense pressure right now and still some through the end of the year could trickle into next year. So based on our historical reference, that is a normal expectation.

Thank you. Our next question comes from the line of Alex Nowak with Craig-Hallum. Your line is now open.

With all the market challenges, competition, organic U.S. pump growth declined this quarter, do you think the goal to get to 1 million pump users by 2027 is just too optimistic at this point?

Alex, I think that you have to take into account the fact that our 2023 guidance does not include any new product activity. So it's -- from the start, it's lower than we would anticipate after we have new products in the market. And if you remember, we intend to launch Mobi next year as well as the G7 and the Abbott integration. So I think that that's an important consideration as you look forward. I'd also mention that our growth is not going to be linear. There's going to be periods of moderated growth that we're experiencing right now, followed by exceptional growth that is close to our new product introductions. And we're -- we recalibrate because we want to make sure that the near-term expectations are consistent and that we continue to focus on expanding the insulin pump market, and we continue to want to capture competitor share. We have a history of innovation. We have an exciting pipeline and we've demonstrated the ability to execute. And we have a great team, and we are confident that we can achieve this. I think right now, we're going through a muted spell because we haven't got a new product on the market at this point in time, and there are some challenging economic conditions out there. I think next year will be very different.

Understood. And maybe taking those comments but then applying it to the profit side of [Technical Difficulty] I mean, going into this year, there's a pretty healthy EBITDA level to start off. And we've seen increased investment. We've seen the revenue issues that definitely hit the EBITDA gains. So I guess, going into next year and you're thinking about spend, you're thinking about that investment, do you need to keep those investments up? Or do you expect more of those incremental revenues from the new products and start to flow to profits and start to slow that investment line?

Sure. Thanks for the question on that. It's something that we talk about every day. And as we believe that we're making the right investments today and what's credible to our long-term future, particularly R&D is it will drive the top line. And I would say second to that, our customer service operations to make sure we can keep that high level of customer satisfaction and the best customer experience that patients can have. And I think that coming through in our renewal accomplishments and that we continue to keep people in renewing at a high rate. And so that's something we'll think about as we go forward. Even in a period of moderated growth, we need to think about what those investments are and how they tie to the long-term future. So we'll be conscious of that, and we'll be very closely monitoring and being very prudent about where our spending goes. And so as we get closer to our year-end earnings call, we'll give more color on what I would say, the profitability targets are for next year. But we will keep investing in those critical areas.

Thank you. Our next question comes from the line of Jayson Bedford with Raymond James. Your line is now open.

Just I guess a couple for me. '22 looks like it will come in over $50 million lower than your initial expectations. And I appreciate kind of the dynamics and the pressures you outlined there. But when you look back, what played out differently here? I'm still struggling a bit with this?

I mean, I think the thing that we didn't anticipate when we originally set guidance, Jason, was the macro factors that we saw come in the latter part of the second quarter. Coming into the year, we definitely were anticipating the COVID pressures. We were definitely anticipating the competitive pressures. But I think that the economic environment changed dramatically, and I think people became a lot more sensitive to it. And our sales force began seeing that in conversations that they were having with potential customers, and we continue to hear it now. We meet with our sales organization on a routine basis, and they are continuing to hear caution from people who are considering making investments right now. And I think that's just -- it's reflective of just, I think, a more cautious outlook that people have with the current financial situations.

And your comfort that it's more macro, is it the fact that there's still kind of extended pump plans that are being utilized, like there was in 2Q?

Well, I think we wanted to make that more available -- or make people more aware that it was available. I mean that's certainly something that we did once we've been hearing about these pressures. And we -- again, we've seen a great deal of interest, and we've heard a lot of very positive accolades about the program so far, but it's a little early to really talk about the uptake that we're experiencing with it so far. But we think this is the right approach. It's a flexible program, and we really do work with the individuals to try to do something that they can handle financially.

And have you seen any change in attrition?

Absolutely not. In fact, that's one of the things that's what we've seen -- as we've talked about, we've seen great growth in renewals. And we have a lot of mechanisms out there to actually look at attrition. We have iOS and Android mobile apps that wirelessly update to the cloud with the current data, and we look at that, and we don't see attrition there. We also have a great sales organization who has very close connections with our customers, and we don't see attrition there. We have people who have tried it, but they have come back to the Tandem product and technology. And I think that the battleground really is on the new starts, and that's where our focus is.

Thank you. Our next question comes from the line of Jeff Johnson with Baird. Your line is now open.

Two, maybe just a follow-up here for me. Leigh, first off, I just want to make sure I understand this eight weeks comment on the international inventory. So I mean, is the math as simple as next year? If we think new pump sales in international markets would have grown 20%, then we subtract off like 15 points of growth, eight weeks, over 52 weeks is like 15%, so then just assume there's like a 15-point headwind to international growth next year. Is that how the math kind of works? And does it all fall into next year?

Yes. I think I'm going of it and frame it a little bit differently way, but we're going to get to the same point here. If you think about it, first of all, a shipping out, this is just for our European markets, which represent about 70% to 75% of our sales outside the U.S. So if you think about what you would consider a run rate on a monthly basis, it could be -- we could be shy one to two months of sales for that percent of our OUS markets. It will start here in the fourth quarter, and it will be still impactful in the first half of next year. But you're right to think about it as impacting the growth rate for next year. But again, as I always say, not indicative of the true customer demand, this is -- and this is why it's so important for us to shift to the European distribution center is that we want to have a better or closer alignment to what our shipments look like to what our real demand is. And so we just need to work through this phase-in period up through middle of next year, and then it should be more reflective.

All right. That's helpful. And then John, I'm going to come back to one question just on timing of kind of the shift or the slowdown. It's a question I'm getting from investors tonight, and I frankly still don't know how to answer it. And it's, you were at our conference September 12, and the words you used where momentum has returned to the business. And I guess I'm trying to figure out what is your visibility on your U.S. sales? Does that take a couple of weeks to filter up? Had September sales already started to slow and you just hadn't gotten a press report? Or how does from September 12 to the end of the quarter, we see this big of a shift in kind of the U.S. dynamics?

Yes. I mean I think that the -- we have visibility to the sales in September. And as I said, we had a strong month of August. And as we began to enter it, just sort of it began to tail off. And I think that's just the best way to describe it. It began to tail off, and it was weaker than we anticipated. Typically, we see it accelerate. And once we see that momentum shift, it begins to -- it's additive and it continues to grow. And again, in this particular case here, it has started to tail off. But like Leigh said, when you look at October, October is pretty much in line with what we saw in August. And I think we've comprehended the fourth quarter now in our revenue guidance.

Okay. I get that. But if it began to tail off, I guess I still don't understand why use the word momentum has returned on September 12. I mean it just seems to me, obviously, that has caught quite a few people by surprise today, and it's not going to be good for your stock tomorrow. So I guess I'm just trying to still understand that tail off versus the comments you use.

Yes. I would say that as of September 12, we still had confidence in the numbers. It really was that it tailed off in the latter half of the month.

Thank you. Our next question comes from the line of Joanne Wuensch with Citi. Your line is now open.

It's actually Anthony on for Joanne. Just one. I guess, can you just flush out more some of the puts and takes on margins in 2023? And maybe talk about how you're thinking about the first half versus second half dynamic?

Sure. So thanks, Anthony. And you said margins for 2023, which we haven't given much color to at this point, if I heard you correctly? But I can talk to you about some of the puts and takes to think about what's happening now and how to think about the longer term. And so from a gross margin perspective, in order to achieve our 65% goal in five years, it's really driven by new products. And so Mobi alone as a whole system when it gets to scale, will drive more than half of that gross margin expansion from where we are today. I should also add that right now, we have about two points of additional pressure that's just coming from the supply chain challenges, and it mostly points to higher cost inventory that we purchased earlier this year. We should have worked through that by the middle of next year. So it will continue to plague us a little bit in 2023. The other factors that drive gross margin, I would say, smaller in nature, but still beneficial would be just our good normal lean initiatives, manufacturing efficiencies we get continued price improvement as we look ahead. But the real driver will come from new products. And I shouldn't -- I should have also mentioned from our infusion set technology as we look at that, and again, another example of a new product that we expect to have meaningful gross margin contribution.

Thank you. Our next question comes from the line of Travis Steed with Bank of America. Your line is now open.

I just want to follow-up a little bit more on the margin commentary for 2023. I know there's a lot of variability on margins, which is important right now, and new starts drive a big percentage of your gross margin mix. So I don't know if you'd be willing to commit to like a couple of things, which would be like can gross margins still be above 50% in an environment where you've got 11% to 12% revenue growth? And EBITDA margins, can those still be positive 7% to 8% this year, do those still stay positive for next year? Or are they likely to go negative?

Yes. I mean, first, just to be very clear that we're not giving a lot of color on the rest of the P&L for next year at this point. We wanted to make sure, most importantly, that we got rights that on the sales line. But just thinking about some of those puts and takes, I will point out, I wouldn't say it's just new pumpers that drive the margin, it's all pumpers. And one important fact about 2023 is how much larger the renewal opportunity will be fresh. That will continue to drive pump sales. And so if you think about it last year, there were about 17,000 new opportunities in the U.S. This year, that climbed so about 30,000. And next year, it's going to grow almost 80%. So if you think about that, we still have a healthy opportunity from renewals alone that will help with some of the pressures that we're seeing on the new patient side of things.

Okay. And I guess my follow-up was actually on the renewals. I don't know if you gave a percentage this quarter, but kind of what you've got assumed in 11% to 12%, if you're starting to see any competitive pressure on renewals as those people come up? Or have you baked any of the competitive pressure and the real opportunity in that 11% to 12%? And then if you still expect, historically, it's been 50-50 MDI versus competitive wins, if you think just that mix is going to stay the same? Or do you see that shifting in 2023?

Sure. So with renewals, first, the last, I think, metric we gave about progress other than just growth rates was when we exited 2021 with those opportunities that have already come to the table. In that year alone, we'd already renewed about half of them. And as we look at progress this year with new opportunities coming to market, I would say we're renewing more at a faster clip. So that renewal rate is actually improving each quarter as we move along. So, when you think to 2023 that bodes very well for an opportunity basis, it's going to exceed 50,000 people. So I think that -- and I should make a strong point, even with all these challenging dynamics that we've seen, it has not impacted our renewal progress. And like I said, we've actually improved it over the last few quarters. So we feel very strong about that. And again, it goes back to customer loyalty, how much they love the pump, how much they love Control-IQ, and people don't want to leave. And so we feel very good about that piece of it. When you think about the new customer dynamics, unusual environment, but I'll give commentary, I guess what I've been saying all along, which is we've always expected the competitive conversion opportunity to start to go down over time, probably we'll start a little bit next year just because of the sheer number of opportunities won't be as large as it has been up to now. But we do still expect to attract new pumpers and particularly with our product launches next year, where we're seeing more moderated growth in those now, we expect to be back to what we would call more exceptional growth after those launches.

[Operator Instructions] Our next question comes from Josh Jennings with Cowen. Your line is now open.

I wanted to just -- I was hoping to get some more details on the customer benefit programs. And do these programs help patients finance the pump? Or is it the whole system, the pump to CGM, the infusion sets and the cartridges? And the reason I ask is just one of the better understand what experience has to do for a patient's deductible. If they only are helping access to the pump, can these patients kind of disassociate the CGM and the t:slim X2 and get their CGM through the pharmacy channel to not impact their medical deductible? Sorry, for the granular question, but I just wanted to -- just better understand the dynamics you guys are putting in place for these patients to help them get access.

Sure. Thanks for the question, Josh. One thing about health care, you mentioned deductible in pharmacy versus medical, it varies so much from plan to plan. In some plan, it's that way. In some plans, it's a deductible for the whole thing no matter what your channel is. And so first of all, I think that is -- there's a complexity there. Secondly, one thing I would highlight is that when a customer obtains their CGM, it's not through us. So they work through Dexcom for that in whatever channel Dexcom offers for them, depending again on their plan as well. So the plan that we offer to patients is focused on the pump purchase. And it's all about what their coinsurance or deductible amounts that still do is when they buy the pump. And we have made that program very flexible, offering payments as low as $50 a month and terms as long as four years, that is so we hope that we can help patients who are having trouble making those decisions on when they can move forward and help them through any financial concerns and also to some extent equalize to the other business models that might be easier to digest in an environment like this.

And so just a follow-up. Are -- the patient accesses a Tandem pump through their -- one of these benefit programs, is their deductible remain intact? Or do you -- is there a financing where they get reimbursed or deductible that is used for the current year? And then just a follow-up would be just on '22 to 2023, just thinking about the potential for Medtronic to launch of 780G, any assumptions there baked into the kind of high-level commentary for next year?

Sure. I'll take the question on the deductible. So you can think about it as the regular process through insurance, which dictates how much they owe, Separate from that, when they come to us and they say they call it $1,000, we will finance that for them. And so it doesn't change at all how it's being processed through the insurance plan. It's just more about when they need to rank the check to us, how we help them put it into on an installment basis.

And Josh, relative to the next potential competitive product in the market, I think that we're competing effectively against it today in the OUS countries in which we operate. And so I think that we look at it as an incremental improvement to the algorithm on the product, but it's still the same product. So we feel confident we will be effective competing against it.

Thank you. Our next question comes from the line of Matthew Blackman with Stifel. Your line is now open.

Just a question on the Tandem Choice. You've offered this sort of upgrade pathway in the past. Can you give a sense of what uptake was when you first offered it? I don't know if there's a way to frame it, you have 10% of patients eligible that did it or 20%, just some way to frame that opportunity? And then just one quick follow-up after that.

Sure. Thanks, Matt. I would -- we haven't ever quantified it publicly, but I can say it's a very low percentage of uptake. The most important part is that we have something that helps comfort people that they have that opportunity if they choose. And I think one major difference this time, too, is when you look back to what we offered before, it truly wasn't upgrade. People were moving from a standard pump to a pump that has the updatable software. So there is a significant difference in that versus, with Mobi, it's a choice. It's a choice between two excellent platforms, offering the same Control-IQ algorithm. It's just a matter of how they want to see their data or interact with the pump. And so it will be interesting to see about it, but the uptake or the percentage has always been very low for us in the past.

Got it. And then on Mobi, John, I think you mentioned you were refining -- taking some time to refine some of the features on Mobi. Did I hear that correctly? And if you can give us some flavor of what you're playing with? And if that's the case, would these be refinements that you would file for after you get the [Technical Difficulty] understand what you're doing with Mobi, some of the comments you made in the prepared remarks.

Yes, there's no changes that are going to require additional filings. I mean the work we're doing right now is really, it's the normal part of the workflow that occurs between a submission and a clearance. It's increasingly focused on manufacturing and things like that. But there's this technical debt that we're working to resolve between now and the actual introduction of the product, and that's essentially what we're doing.

And I'm currently showing no further questions at this time. This does conclude today's conference call. Thank you all for your participation. You may now disconnect.