Thomas C. Keys - Chief Operating Officer
Analyst · Goldman Sachs
Thanks Roger. I'll first talk about high level trends, then I'll discuss some of our operational initiatives in more detail. We are pleased with our second quarter total net additions of approximately 184,000. Our churn for the quarter came in at 4.5%, down 30 basis points when compared to the second quarter of last year. We believe the strong net additions and our low churn in a seasonally weak quarter and in a challenging economic environment are the result of a number of drivers, included: The ongoing trend of wireline replacement; the predictability, affordability and flexibility of our service plans and the entire organization's focus on providing customers with an overall positive experience. Touching on customer satisfaction, as Roger mentioned earlier, we are excited to be recognized by J.D. Power and Associates as having the highest ranking in prepaid customer satisfaction. We are committed to providing consumers with an affordable, worry-free, quality wireless experience. Not only are we honored to have received the highest ranking in this category, we also view it as a demonstration of how we work to provide a positive customer experience while expanding our user base and converting awareness to consideration. The ongoing U.S. macroeconomic environment continues to pressure consumers to look for ways to consolidate their expenses while expanding their value. Our unlimited flat rate wireless service is well accepted in the marketplace and has broad customer appeal. As a result, we believe we continue to be well positioned as the wireless provider of choice. We continue to focus on consumers who cut the cord. In the United States, approximately one out of seven consumers have replaced their landline phones. Within our subscriber base, the statistics are even more compelling. According to a recent updated survey we conducted, nine out of ten of our subscribers used a MetroPCS service as their primary phone. Approximately 60% of our subscribers either do not have a landline phone or have completely replaced their landline usage with MetroPCS unlimited service. Clearly, subscribers realize the value proposition of MetroPCS service and they continue to cut the cord. As Roger says and as national wireline players have reported, voice does go wireless. During the second quarter, our core markets continue to grow and are currently penetrated at approximately 12.4%. Our core markets have added over 273,000 subscribers in the past 12 months and over 156,000 in the past six months. In a seasonally slow quarter, coupled with the weaker economic environment, we are pleased to see 19,000 net additions and a total core market subscriber base of 2.8 million, representing approximately 11% growth from the same quarter a year ago. We believe growth in our core markets is far from over. The growth within our expansion markets continues to be outstanding. First launched in the third quarter of 2005, our expansion markets now serve approximately 1.8 million subscribers. When compared to the second quarter of 2007, total subscribers have grown approximately 77% in just 12 months. We anticipate growth to continue as we launch additional markets and expand coverage footprints in other markets. As many of you recall, last quarter, the national wireless carriers all introduced unlimited wireless plans. As pioneers in the unlimited wireless space, we view the introduction of these more extensive plans as a positive and as being accretive to awareness of the unlimited wireless space. MetroPCS's unlimited plans are generally two to three times cheaper than the nationals. Consumers now have the ability to compare service plans and make educated decisions and fully realize the value of MetroPCS plans. In the second quarter, we feature an enhanced family plan promotion. Although cost structure and ease of activation enabled us to offer this family plan, priced significantly below our competitors' this plans, we successfully drove awareness of our brand and converted that awareness to new subscribers that came from a variety of demographic segments. After the consumer chooses and purchases their phone, our family plan promotion allowed families to utilize our affordable and reliable service, which included local, long distance, SMS and voicemail for two to five users, costing from 25 up to $35 per user per month. This promotion was an opportunity for people to utilize their tax refund stimulus checks as a way to stay connected and realize the tremendous value of our MetroPCS service offerings. Additionally, this promotion helped to drive new traffic to our stores, allowing people to gain an understanding of our service offerings. In a seasonally slow quarter, this promotion accounted for less than 20% of our mix and we believe it also helps to reduce churn. The viral nature of the offering and our extremely high net promoter value that shows itself in customer loyalty drove new and unique users into our stores. Taking a closer look at a few of our markets. The second largest market in the country, Los Angeles, is performing well. We continue the buildout in this market and expect to reach 15 million covered POPs later this year. As we build out the network, product awareness and distribution continues to increase. We are seeing positive subscriber growth and we expect this momentum to continue. I'm sure many of you saw the milestone we recently reached with our first entry into the Northeast. Our launch of Philadelphia on July 1st is our second significant Auction 66 market to launch and we are very excited to be the first and the only flat-rate, unlimited wireless provider in the Philadelphia area. Our collective launch experience enabled us to launch the market and provide consumers in Greater Philadelphia access to our products and services earlier than expected. Our DAS [Distributed Antenna System] network in downtown Philadelphia, which covers over 1.5 million POPs is performing well as is the rest of our network. We are very encouraged by our early operating results. We expect that the MetroPCS value proposition will compete very well in this market. Additionally, during the second quarter, we lunched service using Auction 66 spectrum in Shreveport-Bossier City as well as East Texas. These communities of interest expand our service reach to the Dallas/Fort Worth market. Looking at our upcoming service launches in Boston and New York, we are currently constructing DAS networks and macro sites and we are on track for our scheduled launches during the first quarter of 2009 in the first half of 2009 respectively. With every launch, we gain in our collective experience. These large construction projects are well underway and our internal metro teams for making excellent progress. We should note that at this point we do not anticipate that these markets will launch during 2008. We are extremely focused on these significant market launches as we believe these initiatives are the key drivers to maximize shareholder value. In late June, we announced the launch of MetroFlash. MetroFlash is an exciting and innovative service that enables consumers to activate their compatible CDMA handsets on MetroPCS's network. Consumers now have the option of joining our low-cost flat-rate, unlimited wireless service without the requirement of purchasing a new handset. As consumers' contracts expire and wireless users are looking to utilize existing handsets, this innovative and creative service is gaining rapid acceptance. Initial responses have been positive and we view MetroFlash as a driver of continued growth. Our industry is competitive and we believe our continued focus on providing unlimited, highly differentiated service offerings and superior customer service will continue to separate us from the competition. We continue to introduce and provide innovative service offerings such as our recent introduction of MetroFlash. As I discussed earlier, MetroFlash is a service whose time has come. As we enter the third quarter, we are very excited about loot [ph], our recently introduced social networking application. Additionally, we also continue to evolve our methods of distribution with the announcement of our partnership with Best Buy. Our continued interaction with our customer base and potential users allows us to understand what is attractive to users of all segments. This understanding, coupled with our low-cost structure allows us to deliver products that are very compelling. We are very pleased with the second quarter 2008 results. And with that, I will turn the call over to Braxton.