Sheryl Palmer
Analyst · SIG. Your line is open. Please go ahead.
Yes, it's a really good question, and Jack, one we're spending a lot of time on. So there's so much there. Let me try to attack it a couple of different ways. I mean, I think, first and foremost, this was really about allowing the customer to interact with us, meeting them where they want to be, giving them a direct line to our sales associates, even when they can't come in. And we did that through the original technology, and that was setting up appointments. When we started to see the success there, and to date, we've had over 9000 appointments set, there's still a desire for personal contact. If I look at those 9000 appointments in the last 3 months, 80% of them set up an appointment directly with the salesperson to come in and still meet with them and still have a private tour. And the rest kind of divide their way between the other vehicles that they take and took advantage of. I'm surprised, but I'm not surprised because when I look at the way they're interacting with the site, Jack, it's really been interesting. So if I look at like the new trends with the self-guided tours or the reservations, those are just literally a couple of weeks in. But we're already seeing pretty significant trends in the way they're going deep into the site. They're spending their time. If they're booking a tour, they're spending about 11 minutes on our site. If they're making a reservation, it's closer to 14, 15 minutes. That's 5 times historical averages. So what we're learning from the consumer is they really crave data and giving them the ability to self-select, I think, is part of our new normal. So when you look at our reservations today on inventory homes, I expect that will evolve sometime, hopefully, later this year, to reservations on to be built, pick a lot, pick a house. And then I think the impacts of that, to your point, will really start showing up in the way we look at model centers, the number of plans that we have to put into our model centers, our co-broke opportunities, we're already seeing a trend. Now it's small numbers so far. So we'll continue to watch it, and I can update you next quarter. But we are already seeing a trend that those reservations are coming at a lower percentage of co-broke than you would normally see in the business. So early days, but I think it becomes very promising. Probably the last thing that I should mention is the real impact to SG&A is we spent about 50% in advertising in the second quarter that we did in the first quarter and generated significantly higher traffic, both, I mean, specifically on the website, and you saw what our sales were, up 94% in June. So I think it bodes very well.