Ali Taha Koc
Analyst · Bank of America. Please go ahead
Thank you, Ozlem. Good afternoon, everyone and thank you for joining us today. At Turkcell, we are celebrating our 30th anniversary with great pride, having pioneered numerous milestones from our first call to becoming Turkey's leading technology provider. In the first quarter of 2024, we are delighted to share our successful results. By taking timely actions, we have delivered double-digit Real Growth despite global central banks tightening policies and reaccelerating inflation in Turkey. Our top line grew 12% to TRY31 billion with a remarkable 23% increase in EBITDA. These results have been driven by a rational price increases since 2021, which enabled mobile ARPU growth to reach 17% and fiber residential ARPU growth to reach 14%. Supported by lower energy and interconnection expenses, operating leverage expanded the EBITDA margin by 3.8 percentage points to 41.4%. Additionally, our commitment to focusing on value generating post-paid and fiber customer acquisition resulted in 333,000 net additions in the first quarter of the year. Overall, our strong operational performance resulted in a remarkable net profit of TRY2.6 billion. Our strong first quarter performance enabled us to revise our 2024 revenue growth upwards, which I will elaborate on later. Next slide, please. Let's take a look at our operational performance in the first quarter. Unlike previous quarters, competition in the mobile market was relatively less aggressive in this quarter. On the mobile front, we sustained our focus on the postpaid segment, which contributes more value to our financials, resulting in a net increase of 472,000 subscribers. Over the past 12-months, our postpaid base has grown with 1.7 million additions. Our postpaid customer base exceeded 27.6 million, reflecting 72% of the total on a three-point rise year-over-year. Disconnections from previous year's tourist lines, rising new acquisition price levels, and demand to alternative data solutions were the main factors behind the prepaid net loss of 243,000 subscribers. Our customer-centric and innovative approach contributed to a low churn rate this quarter. The churn rate in the mobile segment was at 1.5%, marking the lowest rate in the past six years. Driven by sequential price adjustments, upsell efforts, and an increased share of post-paid subscribers in the portfolio, blended mobile ARPU rose by 95% year-on-year and continued to outpace CPI. The base effect from the last year's earthquake contributed to the widening ARPU inflation gap in this quarter. Taking into account inflation adjustments, mobile ARPU recorded 17% yearly growth. Next slide, please, Ozlem. In the fixed broadband market, this year started with price adjustment in December, and the market has become more rational compared to the previous year. In the first quarter, we had 48,000 fiber customer additions to our portfolio, following focused investments in expanding our fiber footprint over past years. We are pleased to have added 41,000 IPTV subscribers, reaching the homes of 1.5 million customers. TV plus is a premier solution for fiber subscriber retention, enabling us to implement effective price adjustments, thanks to its rich content. With the contributions of TV plus, our pure fiber technology and a rational market, we achieved a fixed churn rate of 1.3%, marking the lowest level since 2007. Widening the gap with CPI, residential fiber ARPU growth continued to rise, achieving a 90% year-on-year growth on a historical basis. Our upsells are forced to higher speed packages and an increase in 12-month contract share within the customer portfolio were the main components of this outstanding performance. Similar to the mobile site, the base effect from last year's [Indiscernible] contributed to the widening ARPU inflation gap in this quarter. Lastly, we will be prioritizing fiber subscriber net additions over increasing home passes this year. Therefore, it is reasonable to anticipate lower new compass figures, compared to last year. Next slide. Let's discuss our strategic focus areas, starting with digital services and solutions. Standalone revenue from our digital services and solutions grew an impressive 32% year-on-year, primarily driven by a 29% revenue increase in digital OTT services, which has a 5.5 million paid user base. Among these offerings our TV services and personal cloud service were particularly instrumental. TV plus’ success is remarkable. As it has been the only platform consistently growing its market share since 2014. According to the ICTA report, the TV plus market share increased to 17.6%, cementing its second position as of ‘23 year-end. In the first quarter, digital business services generated TRY2.8 billion in revenue and secured more than 1,200 contracts. We remain committed to maintain our leading position in the data center market. Combined with our cloud services, revenues from those grew by 48% to TRY470 million. Next slide. Paycell, our innovative payment service platform, registered a remarkable quarter delivering 33% year-on-year growth. Rising interest rates and commission on post solutions as well as volume growth supported the top line. The 57% surge in Pay Later volume was positively affected by a 16% increase in the number of active users. Paycell EBITDA rose 47% year-on-year. The primary factor behind the rise in the margin is post-expense growth lagging behind its revenue increase. Financing customers' technological needs, finance sales revenues rose 53% on a surging loan portfolio, higher average interest rate and the contribution of insurance business revenues. The higher cost of funding stemming from tight monetary policies secures finance sales profitability similar to the banking sector. This was reflected in the next -- in the net interest margin, which narrowed by 2.4% point this quarter. Since financial issues loans with relatively shorter maturities, we expect this pressure to decline in the second-half of the year. Meanwhile, our cost of risk is at 1.7%, which is lower than first quarter of 2023. Next slide. Lastly, our performance in the international markets. Turkcell’s international revenues, which account for 3% of group revenues, rose 2.2% to TRY815 million. Best revenues rose 24% on a yearly basis in local currency terms, primarily driven by higher data, SMS and service revenues. The 3.2% point improvement in EBITDA margin was sustained by dedicated cost management. Next slide. I would like to end by sharing our revision for 2024 guidance. Given our first quarter performance, we revise our 2024 revenue growth guidance to low-double-digit growth. For EBITDA margin and CapEx intensity, we maintain our guidance. I will now leave the floor to our CFO, Mr. Kamil Kalyon.