Thryv Holdings, Inc. (THRY) Q3 2026 Earnings Report, Transcript and Summary

Ladies and gentlemen, thank you for joining us, and welcome to the Thryv Third Quarter 2026 Earnings Call. [Operator Instructions] I will now hand the conference over to Cameron Lessard, Senior Vice President of Corporate Development and Strategy. Cameron, please go ahead.

Good afternoon, and thank you for joining us for Thryv Holdings Third Quarter 2026 Earnings Conference Call. With me today are Joe Walsh, Chairman and Chief Executive Officer, and Paul Rouse, Chief Financial Officer. Before we begin, I'd like to remind you that today's call may contain forward-looking statements, including statements about our business outlook and strategy, future financial results, growth prospects, and other matters that are not historical facts. These statements are subject to risks and uncertainties, and our actual results may differ materially. Please refer to our most recent filings with the Securities and Exchange Commission for a discussion of factors that could cause our results to differ materially from these forward-looking statements. We do not undertake any obligation to update these statements. In addition, today's discussion will include references to non-GAAP financial measures. Please refer to the press release we issued this morning for a reconciliation of our non-GAAP measures to the most comparable GAAP measures. The press release and accompanying investor presentation are available in the Investor Relations section of our website at investor.thryv.com. With that, I'll turn the call over to Joe Walsh.

Good afternoon, and thank you for joining us today. We delivered a solid third quarter, beating guidance. I want to start with the Thryv growth platform, which launched in August and is the most successful launch in company history to date. We're beating our plan. We've sold approximately 1,500 growth platforms already since launch. So we're off to a really fast start. That's nicely ahead of what we had modeled or what we planned. And we're really excited with how it's going. Our sales force is excited. They're behind it. And every product and every dollar of R&D and every sales conversation now serves one purpose: helping local businesses get found, win the next customer, and invest every marketing dollar where it works. We built the platform on what already works, with AI at its core. This is not a product we assembled in a hurry. It builds on our very successful marketing center, which has been in the market for years and has been our #1 selling product. That gave us conviction that local businesses will pay for growth that they can see and they can measure. The early results point the same way. In our 2026 study, Thryv customers saw a 54% increase in online visibility and 54% more reviews, and they generated 40% more leads. Clients are choosing the platform because it works, and we're really just getting started. Thryv growth products are where we are concentrating our investment and where we have a right to win. In the most recent quarter, this part of the business grew 16% year-over-year. We have made a clear choice as a company to focus on guiding local service businesses to efficient growth and not trying to be all things to all people, not having all the different centers. We're really focused on a narrower patch. We feel like in this current AI environment that we're in, trying to compete in many different areas is a much harder thing to do. And we've found a lot of value in working within the ecosystem, partnering with other players. For example, with Wix, we have previously announced that Wix is going to basically handle our payments business for us. So we'll have significant payments capabilities that we can offer to our customers, and we'll make some money doing it, but we won't be in the payments business in the way that we had been previously. And the same goes for Workforce Center, payroll business. And as we move away from some of these other businesses, particularly the CRM-type businesses, we've got a little bit of revenue headwind as we focus the business. So we'll see that headwind in the numbers in the near future. It will eventually get past it. But the core growth aspects of our business are growing double digits, growing very strongly. So we're excited about the progress that we're making there. Partnerships are our next lever for growth. I'm pleased to welcome Robin Brenner, our new Head of Partnerships. Robin will scale this effort by working with large companies that already own the relationship with small businesses who need help getting found and winning customers. We bring a platform that turns that relationship into growth. Welcome, Robin. We're also putting the same AI tools in front of our own sales organization. ThryvCap gives every rep a view of each customer and a prepared plan before every conversation. Our reps now go to market with the platform in hand, and they are winning. Next, the sale of our Print directories business to Carrollwood LP for $142 million, which we expect to close here in the fourth quarter, is a catalyst for our shareholders for 3 reasons. First, value. In December '24, at our last Analyst Day, we forecasted $250 million to $300 million of unlevered free cash flow from print from 2025 to 2030. Through September, we had collected approximately $150 million. This sale brings the total to roughly $292 million, near the top of that range, and we will have achieved it in about 24 months instead of 6 years. Second, it's a clean exit. There is no earn-out, no retained stake, no tail to explain each quarter. We have a transition services agreement between both parties where we will help them stand up systems and support them post-sale. Carlwood is an operator and has committed to honoring existing customer and employee relationships. We keep our search properties, including YP.com, Dex Nos, and Super Pages. Third, our balance sheet. Net proceeds after transaction costs and closing adjustments go to improving our balance sheet, repaying debt and other liabilities. With print gone, the company is a simpler, leaner, and faster company. We expect that marketing services, our digital services for local businesses, will stop being a reporting segment by the second half of 2027, and we will exit the legacy billing and IT infrastructure from the directories era. The remaining digital marketing services clients will either move on to our new platform or end up exiting the business by mid-'27. And those who move gain AI tools, lead insights, and reporting the platform is built around. We know the fourth quarter of 2026 will look messy, and fourth quarter guidance reflects this. We want to be clear about this. As we pull out a 140-year-old directory business from our company, there are a lot of restructuring and cost changes that have to happen. And we previously announced the investment that we're making to streamline the business and have long-term run rate savings. So we expect the fourth quarter to reflect all that and look ugly. But as we go into 2027, we are going to be a much leaner, more focused business, a business that's much, much easier for investors to understand. So with that, let me turn it over to Paul to take you through some of the numbers. Paul?

Thanks, Joe. A note to our listeners on our results and guidance. Following the announcement of the sale of our print business, which is now presented as discontinued operations. We report results on 2 bases. Continued operations reflect our SaaS business as it will exist after the transaction closes, with costs allocated to that business. Discontinued operations include the print business until the date of sale. So the 2 bases together show how the company performed overall and how the business we are keeping performed on its own. We are also in the midst of an ongoing restructuring of the business, which is affecting our cost base and the timing of certain charges across those 2 bases. The results for the third quarter on a continuing operations basis reflect the costs we are actively working on removing from the restructuring program. However, on a like-for-like basis, our results were strong. As such, after we speak to the SaaS results, we will compare the results to the updated guidance for the third quarter, presenting SaaS on a continuing operations basis. Reported SaaS revenue was $112 million in the third quarter and at the top range of our guidance. On a continuing operations basis, SaaS adjusted gross margin was 69.3%, and SaaS adjusted EBITDA was $9.5 million in the third quarter. Year-to-date, SaaS adjusted EBITDA was $22.1 million, and SaaS reported expenses rose this quarter. Shared sales and marketing and G&A costs were previously split between SaaS and marketing services on a percentage of revenue. Once print left, SaaS absorbed a larger share, specifically $5.7 million for the third quarter. Let's be clear: we are currently reducing the impact of these shared costs, evidenced by the previously announced restructuring plan. Our headcount and systems are reduced, our margins will be expanded even as soon as the beginning of 2027. Even with increased costs on a continuing operations basis, SaaS EBITDA margins improved for both the third quarter and year-to-date 2026 periods. SaaS EBITDA margins for the third quarter and year-to-date 2026 periods were 8% and 6%, respectively, compared to 5% for both periods in 2025. Also, had we originally presented our outlook with print costs classified as discontinued operations, our third quarter SaaS EBITDA guidance would have been approximately $2.9 million to $3.9 million. Thus, on a like-for-like basis, we exceeded third-quarter guidance by more than $5 million. This is reflected in our earnings release and Page 7 of the investor presentation. In the third quarter, SaaS ARPU was $373, an increase of 2% year-over-year. We ended the third quarter with 98,000 SaaS subscribers. Seasoned NRR was 89%, reflecting the natural attrition of smaller, low-spend clients within our base. Quality clients accounted for 72% of our revenue, an increase of 300 basis points year-over-year. Moving over to Marketing Services. Third quarter revenue was $6.9 million. As a reminder, marketing services revenue only reflects digital clients expected to be converted to our SaaS products over the next several quarters. For the avoidance of doubt, we believe marketing services will cease to be a material part of our business for the second half of 2027. Third quarter Marketing Services adjusted EBITDA was a negative $5.3 million. Note that marketing services costs were also impacted by the increase in shared cost allocation as part of the continued operations reporting basis. During the quarter, we recognized a noncash goodwill impairment charge of $94.8 million or a negative $2.13 per diluted share. In the third quarter, we generated free cash flow of $4.7 million, which brings the year-to-date free cash flow to $16 million. We ended the third quarter with net debt of $236 million, bringing our leverage ratio to 2.5x. Now I'll turn it over to Cameron to give an update on the restructuring program and our outlook.

Thanks, Paul. Let's start with our plan around costs. As previously stated, our restructuring plan will run from the middle of this year to the middle of 2027 and will touch operational spending and capital expenditures. Part of our product engineering efforts previously qualified for treatment as capitalized software, and we expect that as we reduce the organization, much of that work will move toward maintenance and wind down, which must be expensed in the quarter. For clarity, we're taking cost actions at R&D and CapEx as we shift our focus on helping small businesses grow efficiently with our marketing-focused products and away from being an end-to-end platform. Now for guidance. With the print business now being presented as discontinued operations in our disclosures, our fourth quarter and full year outlook has been recast to reflect the continuing operations treatment. Previously, adjusted EBITDA guidance allocated shared costs to the print business. Under GAAP, only print-specific costs can be allocated to the discontinued operations. As such, our fourth quarter and full year margin outlooks are impacted by the costs we are actively working to remove from the business. Okay. I'm looking at Page 8 of the presentation for those that are following along. Let's start with Marketing Services guidance on a continuing operations basis. For the fourth quarter, we expect Marketing Services revenue in the range of $2 million to $3 million and Marketing Services adjusted EBITDA in the range of negative $11 million and negative $12 million. For the full year, we expect Marketing Services revenue in the range of $35 million to $36 million, and Marketing Services adjusted EBITDA in the range of negative $21 million and negative $22 million. As a reminder, we expect the remaining customers in marketing services, which is effectively digital revenue, will either be upgraded to our software platform or cease to be customers in 2027, and that business will cease to be a reporting segment. Now for SaaS. For the fourth quarter, we expect SaaS revenue in the range of $110 million to $111 million and SaaS adjusted EBITDA in the range of negative $4.5 million and negative $5.5 million. For comparative purposes, on a continuing operations basis, SaaS revenue and adjusted EBITDA were $118.9 million and $6.6 million, respectively, for the fourth quarter of 2025. Please note that we are reducing headcount in product and engineering, and our reduction plan removes roles from capitalizable projects, thus impacting R&D in the quarter to the tune of a few million. This is not new spending. It is just a classification effect. For the full year, we are revising SaaS revenue guidance to a range of $453 million to $454 million, and SaaS adjusted EBITDA guidance to a range of $16.5 million to $17.5 million. For comparative purposes, on a continuing operations basis, SaaS revenue and adjusted EBITDA were $461 million and $23.3 million, respectively, for the full year 2025. Again, as discussed throughout this call, these guidance figures reflect current operations and costs without the print business. We look forward to updating you on our progress in streamlining expenses and driving revenue growth as a pure-play software business. With that, I'll turn it back over to Joe Walsh.

Thank you, Cameron. I know the fourth quarter has a lot of moving parts, and it's messy with the print sale and discontinued operations, restructuring charges, all the stuff that's there. It's kind of messy. I would invite you to look ahead, though, at the business with me. We are a company that has a brand-spanking-new AI growth platform that fits perfectly in the market. It will help these scaling local businesses grow efficiently and really understand what works and what doesn't work. And the dream of everybody is to make sure your investments in marketing and advertising are returning, and we'll be able to track it all the way to return on ad spend. We are working in an environment now where we're partnering with people. We are CRM agnostic. Yes, we have a CRM, but we're plugging into other folks' CRM and gathering data and sharing our leads through them as well. We're definitely moving upmarket. We're focused on larger businesses with larger spend, and you can see that in the progress we're making with monthly ARPU, which I think will even accelerate in the future. In terms of what we used to do with Hunt and the zoo, now we're working with partners and partnerships. And we think there's a lot of opportunity in those partnerships to continue to grow and accelerate our growth. Speaking of growth, if you look at the growth products that we're focused on, for 13 straight quarters, we've had very strong double-digit growth. So is Thryv growing? The core area that we're focused on is, and we have a little bit of headwinds to work through the pivot that we've made. But there's a lot here. There's a lot of energy around the success that we're having. We've got a lot of happy customers that are growing their spend, introducing their friends. We have a lot of momentum as a business and are really anxious to just get through the separation of these 2 businesses, get through the TSA and into next year, and we think we can have a very strong business that's accelerating into the future. So with that, operator, we'll take questions.

[Operator Instructions] Your first question comes from the line of Allinda Li with William Blair.

Joe, with the 1,500 customers sold to the growth platform, that's a pretty solid number as you're implementing the growth platform. As you're looking through the selling process for Q4 so far, I know we're still very early in it, but what are the current selling customers, and how are they performing in respect to your expectations thus far?

Well, we had a game plan for what we thought we would sell, and we're about 190% to the plan. So we're doing very well. In terms of the customers that are going on to the growth platform, they're seeing strong results. And we're tying into the data to drive toward being able to deliver a return on ad spend and help them really understand which aspects of their marketing are working and which aren't. So it's off to a great start.

So Go products increased 16% this quarter. What percentage of the SaaS revenue overall is now coming from the growth products on the platform? And which metrics are you really looking for as indications that the Grow platform can become large enough to offset some of the legacy CRM decline and also even for receling growth as well?

Cameron, do you have the percentage there?

Allinda, it's around 60% plus of our total overall revenue for SaaS. And keep in mind that we launched the growth platform in the first week of August. So, there's a mix effect in this of some older product as well, older Marketing Center products as well in this particular quarter. So we're continuing to feel strong acceleration there.

There are no further questions at this time. This concludes today's call. Thank you for attending. You may now disconnect. Thank you.