Alain Bedard
Analyst · Jordan Alliger with Goldman Sachs. Please go ahead
Yeah. Yeah, yeah. You see the problem that we have, Jordan, is this, is that right now, okay, we're losing the small and medium-sized, okay customers, which have the best margin, right? And some of that has been replaced, okay, by, let's say, 3PL and corporate account, which doesn't bring the same margin. And this was really accelerated in Q4. So that's part of the issues that we have is sales, okay? We have to be way more aggressive on the small- and medium-sized account. So this is problem number one for us, if you look at TForce Freight today, okay, is revenue. Problem number two is cost. So we've been working steadily on costs since we bought this company, and we've invested a ton of capital to improve our asset, to improve our training, et cetera, et cetera. But at the same time, okay, our volume, okay, keeps coming down, right? So it's like you're chasing your tail, like a dog chasing his tail, okay? So this got to stop. So we are at a floor of around 20,000 shipments. The mission that we give to our sales force is to try to grow organically, but also to try to improve the density. So what I mean by density, and I'm like a guy that's always repeating the same thing, if you look at our Canadian operation, our density is second to none. I mean it's just fantastic. That's why we're doing so well. In the U.S., our density is the ship. I mean, it's really bad. So we have to improve the density. So there's two ways to improve density, right? Approach number one is to try to do it organically, and that's what we've been trying to do for 3 years since we bought the company, 3, 4 years. Option number two, okay, is down the road, okay, you got to do what we've done in Canada, you got to do some M&A, okay? So if you can't get the density from organically your sales team, then you have to focus down the road, okay, in trying to find a target, something that fits you, okay, that could help you improve your density at one point, right? So this is why we've been saying that one solution down the road, okay, for TForce Freight on sales and revenue is it will have to go through M&A at one point. But in the meantime, let's say, during the course of '25 and '26, our focus has to be trying to grow it organically, okay, with the people we have and the sales, the revenue, and try to squeeze, okay, the cost of our, let's say, fleet operation. What we've done so far that's good at TForce Freight is our line haul, okay? So now we're using a software that's really good, which is called Optum, which is used by some of my peers. And now we are implementing Optum in Canada for P&D, okay? And we're also starting to look at implementing that P&D tools. It could be Optum or another one in the U.S., again, to improve the management of our costs on P&D side. So it's like a two avenue for us. We got to keep working on the cost and do more with less, okay? But at the same time, the mission to our team - sales team is to grow organically and to improve our density. And over time, down the road, let's say, within 12 months, 24 months, whatever, when we're ready, when we can find the right fit, okay, is to add M&A like we do in Canada all the time.