Charles R. Kummeth - Bio-Techne Corp.
Management
Well, Fisher is a complicated animal, and we know it well, obviously, from our background, and the leadership are good friends of us here personally as well, so we're all trying. Of course, so you're talking about a model that has dozens and dozens of reps in the field and how do we support them the right way, how to keep them focused on academia versus Biopharma, where we're already strong, how to keep their technical specialists really up-to-date and trained as they have turnover. These have all been issues the last couple of years. And I would say we really dug in hard. I think I mentioned this last quarter, we were digging hard on those issues, especially training, and it's kind of paid off. They had a solid upper mid-single-digit growth quarter for us, and I hope it continues. We are extending the relationship, but of course, there are metrics they must meet to continue that, and they are, if anything, drifting towards being more of a competitor with their acquisitions via Thermo Fisher, so it's something we have to watch. It's not as carefree and friendly as it was four years ago when they didn't own and they didn't own Life Tech, of course. So it is what it is, but we firsthand know that the firewall there is real and that they take it very seriously, and we believe in them and we are – we do have processes in place where reps must work together in the field and support each other and that works and it is working, and I think that's been one of the improvements in the quarter, things that have improved. Overall, at a high level, they're just more attention and focused. They don't want to lose us. We've become a pretty big customer of theirs overall, and I'd like to see it continuing work, plain and simple. We would like to focus more on Biopharma and really let them focus on academia for us, because they've got the army we don't.