[Starts Abruptly] After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Michelle Qi, Senior IR Director. Please go ahead.

Thank you, Matie. Good morning, and welcome to Trip.com Group's second quarter of 2024 earnings conference Call. Joining me today on the call are Mr. James Liang, Executive Chairman of the Board; Ms. Jane Sun, Chief Executive Officer, and Ms. Cindy Wang, Chief Financial Officer. During this call, we will discuss our future outlook and performance, which are forward-looking statements made under the Safe Harbor provision of the US Private Securities Litigation Reform Act of 1995. These forward-looking statements involve inherent risks and uncertainties. As such, our results may be materially different from the views expressed today. A number of potential risks and uncertainties are outlined in Trip.com Group's public filings with the Securities and Exchange Commission. Trip.com Group does not undertake any obligation to update any forward-looking statement except as required under applicable law. James, Jane, and Cindy will share our strategy and business updates, operating highlights and financial performance for the second quarter of 2024, as well as outlook for the third quarter of 2024. After the prepared remarks, we will have a Q&A session. With that, I will turn the call over to James. James, please.

Thank you, Michelle, and thanks, everyone, for joining us on this call today. Before we proceed further, I would like to highlight that today marks a significant step towards innovation in our approach. In a departure from traditional presentations, we are leveraging AI to facilitate our discussion. Through my digital twins, I am pleased to present to you: one, the latest travel trends and developments in the market; and two, our AI innovations and the business progress we have made so far. Building on the momentum from a robust first quarter, we are delighted to report continued growth across all segments in the second quarter, especially for cross-border travel. In the second quarter, outbound travel remained popular and continued to drive growth in the travel market with strong interest in popular APAC destinations like Japan and Thailand, major international events such as the European Soccer Cup and the Olympics, have also attracted a diverse array of travelers to Europe, extending travel distances and enriching cultural experiences. Interestingly, our AI-powered TripTrends data reveals that the introduction of new flight routes can significantly increase travelers' interest in those specific destinations. Over the past three months, we have observed that new flight routes have doubled or more than doubled search volumes versus the corresponding destinations. Simultaneously, inbound travel to China has seen remarkable growth in the first half of 2024 with a 150% year-on-year increase. Notably, visitors from visa-free countries have surged by an impressive 190% over the same period. As international travelers explore the diverse landscapes of China and Chinese travelers venture to overseas destinations, the demand for tailored inspirations and personalized recommendations is growing. Common questions about must-do activities, must-try bites and must-visit attractions highlight the need for reliable guidance. We strive to leverage AI to provide users with fresh and…

Thank you, James. Good morning, everyone. Like James, I am also excited to introduce my digital self as we explore a new way of delivering our insights. By employing AI to guide this segment of the presentation, I will be showcasing key operational highlights and performance metrics across our various market segments. As a quick overview, our net revenue in Q2 grew by 14% year-over-year. Our adjusted EBITDA margin for this quarter was 35%. Over the past quarter, our hotel reservations by Chinese travelers have surged by around 20% year-over-year, reflecting this enduring interest. We are pleased to see that travel consumption in China remains resilient and the travel market continues to show robust growth following a strong start in 2024. Outbound travel continues to be a significant driver of market growth with international flight capacity restored to about 75% of the pre-pandemic level. During the quarter, our outbound hotel and air ticket bookings recovered to 100% compared with 2019 levels, continuing to outpace the industry average by an impressive 20% to 30%. Remarkably, bookings surged to more than 120% of 2019 levels during the May Labor Day holiday and over 110% during the Dragon Boat Festival. The APAC region remains the top choice for Chinese travelers with visa-free destinations such as Singapore, Thailand and Malaysia seeing a strong resurgence. In Northeast Asia, a favorable exchange rate has made Japan an even more attractive destination and Korea has also experienced a notable increase in bookings. Long-haul destinations are also gaining popularity. Improved visa processing and international events such as the Euro Cup and the Olympics have further fueled this trend, leading to a year-over-year increase of over 100% in travel to France and Europe during the summer. The expanding travel radius of Chinese travelers indicates their eagerness to explore distant…

Thanks, Jane. Good morning, everyone. For the second quarter of 2024, Trip.com Group reported a net revenue of RMB12.8 billion, representing a 14% increase from the same period last year and a 7% increase from the previous quarter, primarily due to strong recovery in the travel market. Accommodation reservation revenue for the second quarter was RMB5.1 billion, representing a 20% increase year-over-year and a 14% increase quarter-over-quarter. Outbound hotel bookings have fully recovered to the 2019 level. Domestic hotel bookings have also seen robust growth and outpaced the industry despite a tough comparison basis. Transportation ticketing revenue for the second quarter was RMB4.9 billion, representing a 1% increase year-over-year and a 3% decrease quarter-over-quarter. Outbound air ticket bookings have fully recovered to the 2019 level with our domestic air business outpacing the market and global air business experiencing robust growth. Package tour revenue for the second quarter was RMB1.0 billion, representing a 42% increase year-over-year and a 16% increase quarter-over-quarter. Domestic package tour has already surpassed the 2019 level and continued to show robust growth. The year-over-year growth was mainly driven by outbound package tour, which has increased by multifold. Corporate travel revenue for the second quarter was RMB633 million, representing an 8% increase year-over-year and a 24% increase quarter-over-quarter. This was primarily due to more companies choosing to adopt managed corporate travel services. Excluding share-based compensation charges, adjusted product development expenses for the second quarter decreased by 2% year-over-year. Adjusted general and administrative expenses for the second quarter increased by 6% year-over-year, mainly due to increase in personnel-related expenses. Adjusted sales and marketing expenses for the second quarter increased by 22% from the previous quarter and increased by 20% from the same period last year. The increase was primarily due to increased marketing promotion activities to drive business growth,…

Could you explain why you chose to use digital humans for this earnings call and provide more details on Trip.com Group's adoption of AI technology?

We chose to use digital humans for this earnings call to underscore our commitment to innovation and our dedication to leveraging transformative technology that has the potential to revolutionize the industry. By incorporating these virtual agents, we not only make our communication more engaging and captivating, but also highlight our forward-thinking approach. This choice hints at exciting future applications such as in live-streaming shows and other scenarios, demonstrating the versatility and transformative potential of digital human technology. On our platforms, we have already employed virtual agents like Virtual Games to introduce popular destinations such as Shanghai and Xi An. In addition to the general use of generative AI in customer service, Copilot in software engineering and the virtual agents you've seen, we have integrated several other AI-powered tools to enhance user experience on our mobile platforms. These include Trip.Best, which offers tailored recommendations for top accommodations, dining options and activities around the world; TripTrends, which showcases trending events and provides inspiration for users seeking new experiences; TripGenie, which helps travelers in planning their itineraries with real-time insights, personalized suggestions and customizable options. Overall, the adoption of AI technology at Trip.com Group demonstrates our commitment to enhancing both operational efficiency and customer experience. By integrating AI across various touch points, we are able to provide more personalized, consistent and scalable interactions, ultimately driving innovation and delivering greater value to our customers.

Thank you. [Operator Instructions] Our first question comes from the line of Joyce Ju from Bank of America. Please go ahead.

Good morning, James, Jane, Cindy and Michelle. Thanks for taking my question. My question is related to the travel demand. Recently, we have seen a clear deceleration trend in China's consumption growth. I'm just wondering if management has observed a similar trend in the travel spending. Any colors on individual or business travel spending behaviors will be great. Have you seen any like companies tighten their travel budgets and how this will actually affect Trip.com's business? Thanks a lot.

Thanks, Joyce, for your question. What we have seen is that, the GMV per traveler on our platform remain quite consistent from last year. So the buying power still hold quite consistent with last year. Secondly, a lot of our customers are getting their visas to travel around the world. So part of the increase in the price overseas offset partially on the ADR pressure. So we have seen quite a steady increase. And certainly from the search volume, we realize that customers' interests to explore domestically as well as internationally are very high. So we believe travel in the long run still is a robust industry. We just need to work very hard to provide the best product and service to our customers. Thank you.

Many thanks.

Thank you. Just a moment for our next question. Next question comes from the line of Alex Poon of Morgan Stanley. Please go ahead.

Hello, James, Jane, Cindy, Michelle and our new AI friends. Hope you had a great summer vacation. Speaking of summer holiday, could you provide more details about our travel bookings in the summer and also the outlook for second half of the year? Thank you very much.

Sure. The quarter -- with regard to the summer performance, quarter-to-date, our China business has maintained a robust momentum with outbound travel driving the growth. Outbound air and hotel reservations have exceeded, reaching 110% to 120% of the 2019 levels, consistently outperforming the market by 20% to 30%. Domestic hotel reservations have shown double digit year-on-year growth despite a challenging comparison to the same period last year. With regard to the overseas platform, Trip.com has maintained robust growth in the mid to high end double digit percentage range. With regard to the forecast for the second half, despite we always have very limited visibility due to the short booking windows in China, we expect the travel activities in the second half to generally follow normal seasonal patterns. Year-over-year comparison will be more favorable after the National Day holiday due to a relatively easier comp in the last year. In the global market, we anticipate Trip.com to continue its robust growth with Skyscanner and other overseas brands also expected to maintain a healthy growth trajectory. Thank you.

Thank you.

Next, we have Thomas Chong from Jefferies. Please go ahead.

Hi, good morning. Thanks management for the question and a solid set of results. Could you provide more details about the domestic ADR trend during the summer? What factors have contributed to the softness in price? How does that impact your business performance and how do you expect prices to move in the future? Thank you.

Thank you, Thomas. Although our domestic hotel ADR and average airfares decreased on a year-over-year basis, sequentially, the summer prices have improved slightly as we entered the stronger season. The increase in hotel and air supply has put pressure on short-term prices, particularly when compared to the high benchmark set during last year's peak seasons. For instance, the number of listed hotel inventories on our platform has increased by about 20% year-over-year. And additionally, outbound travel has significant increased this year, drawing mid to high end travelers away from only domestic options. And the decrease of hotel ADR and average air ticket price have partially offsetting our very strong volume growth. However, in the longer term period, as a platform, the increase in overall supply will benefit us, especially in the longer term period. With regard to the outlook, we expect that the ADR pressure to ease somewhat, maybe in the Q4 this year, and to generally follow the normal seasonality in the future, while in the longer term, as I said, we believe that the expansion and diversification of travel supply will significantly contribute to the overall growth and stability of the travel business. Thank you.

Thank you.

Thank you. Next, we will have Brian Gong from Citi. Please go ahead.

Good morning, James, Jane, Cindy and Michelle. Thanks for taking my question and congratulations on solid results. So my question is regarding outbound.

Thank you.

Our outbound -- yes, our outbound recovered decently in the second quarter. And could you please provide more details about the recovery pace of outbound during the summer break and also the outlook for the second half of this year? And what are the latest price trends? Thank you.

Thank you. The total outbound flight capacity has recovered to nearly 80% of the 2019 level during the summer, with Chinese airlines showing even higher recovery rates. We anticipate that the flight capacity will remain stable over the next couple of months based on last year's patterns, and we also expect a continuous improvement in the international travel offerings in the coming years. With regard to the pricing, during the summer, average outbound airfare are still 5% to 10% above the pre-COVID levels and slightly increased quarter-over-quarter. Thank you.

Thank you. Next question will come from the line of Alex Yao of JPMorgan. Please go ahead.

Good morning, management. Thank you for taking the question and welcome to the AI friends to join this investment community, and I sincerely hope AI will become a powerful driver to Trip.com's long-term growth.

Thank you. [indiscernible]

So coming back to the question, can you provide more details on Trip.com's performance in Q2, including a breakdown by markets and the product lines? Additionally, could you elaborate on Trip.com's margin trend? Thank you.

Thank you, Alex. Trip.com achieved a robust revenue growth of approximately 70% in the second quarter, contributing roughly about 10.5% to the group's total revenue. The APAC region accounted for over 70% of Trip.com's total revenue and showed the strongest growth among all regions, increasing by 76% year-over-year. Cross selling from transportation to hotels continued to rise with hotel related revenue accounted for 35% to 40% of Trip.com's total revenue in the second quarter. Mobile is also another contributor. Mobile contributed significantly increased with 65% to 70% of orders placed through Trip.com's mobile apps globally. And in the APAC region, mobile contribute over 75%. With regard to the Trip.com's margin, as mentioned in the previous quarter, the Trip.com brand will continue to prioritize growth while closely monitor the ROI in each of the markets, but yes, given the ample growth opportunity in the international market, we will continuously to invest in this brand. Thank you.

Thank you.

Thank you. Next, we have Wei Xiong from UBS. Please go ahead.

Thank you. Good morning, James, Jane, Cindy and Michelle. Thank you for taking my question and congratulations on the very solid results. I want to follow up on our international business. So our international business has achieved another quarter of very solid growth. Could management share if you have observed any increased competition in the Asian markets recently? And how does that impact your business? And also could management elaborate what are Trip.com's key competitive advantages against local and global peers in overseas markets? Thank you.

Sure. As I said, given there are ample growth opportunity, especially in the APAC market, for all the travel players. Firstly, I think the APAC still is currently the fattest growth region in the whole world. And secondly, the online penetration rate in this region is still relatively low, but there is a rapid shift from offline to online as well as the mobile platform, which will benefit all the online players in this industry. Trip.com aims to provide one-stop travel services, including not only the transportation, but also accommodations, activities and many more, primarily through our mobile app. This approach offer travelers a unique and convenient experiences that will differentiate trip.com from other players. We will also continue to focus on the product innovation as well as the service qualities to enhance the user experiences, while making a necessary investment to increase our brand recognition in the relevant market. So far, we are very pleased with our strategy and executions. With regard to the differentiation or the selling point for the Trip.com business. Firstly, we are on- stop shopping centers in the travel industry, and secondly, we grow our business mainly through the mobile channels and we already see very successful and high percentage contribution from the mobile channels, which will help us to have a strong leverage, especially on the sales and marketing expenses in the longer term period. And lastly, but not least, we are aiming to provide the best services in the travel industry to serve the local customers. Thank you.

Thank you. Just a moment for our next question please. Next, we have Simon Cheung from Goldman Sachs. Please go ahead.

Hi, management. Thanks for taking my question. Just one quick question in relation to the margins. I can't help to see that your margin continued to trend quite well, and in this particular quarter, it seems like your product development as a percentage of revenue actually falling quite sharply. Now that you're obviously going to be investing a bit more on the AI, can you perhaps help to -- help us to understand and quantify what sort of investment you're going to be spending? And correspondingly, the second quarter -- second half, what sort of margin trend we should anticipate? Thanks a lot.

Sure. Thank you. Generally, we expect our margin to follow the typical season -- seasonal pattern. Q3 usually see the highest margin, slightly above the Q2 levels, while the Q4 normally is the slowest season of the year. You may notice that we increased or we invested in sales and marketing expenses in the Q2, which was in line with our expectations and consistent with our previous communications. Due to the seasonality and shift in our revenue mix, we expect the marketing expenses ratio to slightly increase in the upcoming quarters. However, it will still demonstrate significant efficiency gains compared with our pre-COVID levels. In the longer term period, we expect to enhance our marketing efficiencies across markets by prioritize direct traffic and cross-selling, as I said. And over the next -- with regard to the general margin trend, over the next few years, we anticipate that our China business margin will benefit from the scalability of the business model and a favorable business mix, revenue mix, particularly in the outbound travel and accommodations. Meanwhile, our overseas operations will remain in the investment as well as the expansion cycle. The overall group margin will reflect this business mix, while in the very longer term period, we do not foresee any structural limit for us to achieve the future profit margin, which were comparable with our international peers. Thank you.

Thank you.

Thank you. Our next question comes from the line of Jiong Shao of Barclays. Please go ahead.

Thank you for taking my question. It's great you are starting to use AI for your earnings calls. You also mentioned some of the AI initiatives internally such as -- I think you mentioned Trip.Best and Trip Trends. I was wondering if you can elaborate on exactly how do those things work from the sort of operational perspective and also the related business impact from some of these AI initiatives. Thank you.

Sure. Trip.Best and TripTrends are part of our innovative use of AI and are integral to our dynamic content strategy. We aim to drive consumer awareness and provide relevant information that makes trip planning easier and save time for our travelers. And Trip.Best offers curated lists that help global travelers select the best experience -- best experiences in the destinations, including not only hotels, attractions, restaurants as well as nightlife. To date, Trip.Best covers more than 190 countries and regions across 14 popular themes. Over 70% of Trip.com users have consulted Trip.Best with more than 80% finding it helpful. Travel partners featured in these lists have seen significant improvement in traffic and revenue on our platform. TripTrends tracks popular travel topics and events, providing insight into current and future trends. It is tailored to user based in different locations and we have shared some interesting findings in our prepared remarks. In addition to these two, we also introduced AI-powered travel assistant Trip.Genie. Trip.Genie has continued to evolve with new features. For example, in the second quarter, the latest version allows friends to co-edit itineraries, making the trip planning process more convenient and enjoyable. While Trip.Genie is a complex tool with huge room for future improvement, it is already one of the leading travel assistant applications in the industry and we are pleased to observe that interactions with the Trip.Genie positively correlated with user royalty and cross-selling ratios. In addition to all these new products that's powered by AI, we also continuously to improve for our internal tools. For example, the AI-assisted instant message tool, which will - which already significantly improve the efficiencies for our call centers and at the same time improve the user experiences. So going forward, as James explained, we will continuously invest in AI and to let AI help us to improve the user experience and as well as to control am increased operational efficiencies for the company. Thank you.

Thanks. Super helpful.

Thank you for the question. Just a moment for our next question please. Next, we have Ellie Jiang from Macquarie. Please go ahead.

Good morning, management. Thanks for taking my questions. I have a question on inbound. So could you elaborate on the opportunities in the China inbound travel market? And how do we plan to further capture these market opportunities? Also in terms of the total revenue new contribution, can you also talk about the contribution of inbound travel to the entire Trip.com brand's overall business? Thank you.

Sure. The inbound travel market to China represents a significant opportunity valued at a RBM1 trillion level. We are pleased to see China addressing entry challenges for the foreign visitors such as Visa payment and Internet access and we look forward to expanding our inbound business with industry partners. Trip.com is very well positioned to capitalize on these opportunities. First, our platform offers comprehensive travel information and highly competitive products and services through a convenient one-stop mobile app. And secondly, the rapidly expanding user base reflects the search in inbound travelers to China, attracting new users from key source markets. Inbound hotel and reservations and -- sorry, inbound hotel and air reservations on Trip.com platform grew about 200% year-over-year and inbound travel now contributes over 25% to the Trip.com brand's overall business. Thank you.

Thank you. Just a moment for our next question please. Next, we have Parash Jain from HSBC. Please go ahead.

Yes. Thank you for taking my question. Hi, James, Jane, and Michelle. I have two, if I may, and one more strategic. In the past decade, we have seen management or Trip was pretty active in terms of M&A, both domestic as well as international. Past few years have been washed out by COVID. What's the current dynamics or the opportunities in the M&A space, if you can share? And the second question is, with a steady-state margin profile now and a steady generation of cash flow, how shall we think about the capital return policy going forward? Thank you.

Sure. Yes. We've been actively looking at -- always actively looking at all opportunities in the travel industry in the whole global market. However, I think -- thanks to all the investments that we made in the past few years, and we already have the most valuable travel asset in the portfolio in the group. So now the first priority for us is to maximize the synergies among different brands within the group and grow our business mainly through organic growth. And second, for the shareholder returns, yes, we -- at the Trip.com Group, we manage our capital with long-term ownership mindset, focusing on four key priorities. The first, investment for the growth, our top priority, as we said in the previous questions. Given we have ample growth opportunity, especially in the global market, our top priority now is still building the sustainable competitive advantages and fostering our business growth. And secondly, we will -- we practice disciplined cost management to achieve higher long-term returns. And thirdly, we prudently manage leverage to maintain strategic flexibility and avoid concentrated maturities and force the shareholder returns. We aim to provide consistent returns through either in the way of dividends or buybacks while manage our cash strategically. Thank you.

Perfect. Thank you so much.

Thank you. Thank you for the questions. This concludes our Q&A session. I will now hand the conference back to Michelle.

Thank you. Thanks, everyone, for joining us today. You can find the transcript and webcast of today's call on investors.trip.com. We look forward to speaking with you on our third quarter of 2024 earnings call. Thank you and have a good day.

Thank you.

Thank you.

This concludes today's conference call. Thank you all for participating. You may now disconnect.