Jane Sun
Analyst · Alex Poon from Morgan Stanley. Your line is open
Thank you, James. Good morning, everyone. As a quick overview, our net revenue in Q4 grew by 104% year-over-year and increased by 24% compared to 2019. During this period, the travel industry witnessed a strong momentum. As rising travel sentiment drove growth and supply side constraints continued to ease. Both, our hotel and air reservations grew by approximately 130% year-over-year. For the full year of 2023, our total net revenue achieved year-over-year growth of 122% and 25% compared to 2019. This outstanding result was due to the robust release of travel demand and the exceptional performance across all of our business segments. Additionally, our adjusted EBITDA margin in 2023 significantly improved to 31%, reflecting the successful optimization of our cost structure and overall productivity enhancement. Now let me walk you through different market performance. First, China Domestic. In Q4, the China domestic market continued to exhibit robust growth. Our domestic hotel bookings witnessed a year-over-year growth of over 130% or more than 60% compared to 2019. Demand for travel showed no signs of slowing down during the winter season. Popular destinations such as Harbin in the northern part of the country, experienced a surge in visitors. Notably, individuals have been prioritizing travel expenditures over other daily expenses, indicating a shift towards experiential spending. This change in consumer behavior has significantly favored travel industry as more people allocate their resources towards exploring new places and creating memorable experiences. We have continued to expand our user base among the elderly demographics through the deep integration of product integration, content generation and marketing efforts. In Q4, the number of the users over 50 years old, increased by more than 90% compared to 2019. And this is just a beginning to capitalize on the market opportunity for retired community, which has been in power and ample time. Second, outbound market. Despite the winter seasonality in Q4, outbound travel from China, maintain the same level of the recovery as the peak season in Q3. The gradual easing of supply side constraints, such as increased international flight capacity, and certain clearance of the Visa block, played a significant role in facilitating this positive trend. Chinese travelers continue to exhibit high demand for travel to overseas destinations. Moreover, many countries implemented visa free policies, specifically targeting at Chinese travelers, further enhancing the appeal of these destinations and securing their popularities. In Q4, Trip.com Group’s outbound air ticket and hotel bookings recovered to more than 80% of pre-pandemic level, surpassing the market overall recovery rate of 60%. Thailand, Singapore, Japan, Korea, Malaysia remain as the top outbound travel destination on our platform. Third, global markets. On the international front, we actively enhance our global market presence. Through the strong synergy of improved products, enhance the services and targeted marketing efforts, we have witnessed a steady growth in APAC region. In Q4, total GMV of our overseas OTA brand grew by more than 70% year-over-year, and increased by more than one 100% compared to 2019. Now, let me walk you through a few strategic highlights. First, globalization. As 2023 was about a return to travel, then 2024 will be the year when people go further than ever before. The travelers become more comfortable and confident then touring around the world. They are taking to the skies, rails, roads and the seas to experience unforgettable adventures. From music festivals to exotic adventures, travelers are increasingly seeking more than just a typical gateway. They are craving for immersive cultural experiences thrilling adventures, and the music, euphoria. All value a meaningful connections and quality time with their families and friends. In light of this evolving travel preference, Trip.com Group is providing comprehensive travel information and insights as well as expanding our global offering in products and services. Recognizing that the total addressable market in the major Asia regions is larger than that of China. Our goal is to further extend our business skills by establishing ourselves as the leading player in Asian market and global market with the next three to five years. Our global OTA platform currently operates in 39 countries and regions across Asia, Europe, and the rest of the world. We offer users a wide range of travel options through our one stop model. With our exceptional 24/7 multilingual in-house customer service, and global SOS support, our global users can receive immediate assistance through our AI Chatbot, or connect with live representatives within an average time of 30 seconds only. Over 60% of our global bookings are made directly through Trip.com. We have been successful in gaining mindshare and market share in the key Asia regions, including Hong Kong, Singapore, Korea, Japan, Thailand and Malaysia. Second, inbound markets. China inbound travel is an untapped opportunity. Inbound tourism plays a vital role in country's economy. For tourism dependent countries, such as Thailand, inbound travel can contribute to more than 10% of its GDP. For developed nation, inbound travel can contribute to around 1% to 3% of its GDP. China's current level is less than 0.5%. If China can reach a global average, between 1% to 2%, it would unlock a great market potential of another RMB1.5 trillion to RMB2 trillion market. Recognizing the importance of inbound travel, China has included its integral part of its 14th five-year plan. The government has taken steps to facilitate inbound tourism by granting visa free access, making travel more convenient for international visitors. China has extended its visa free policies to citizens from 10 countries so far, including France, Germany, Italy, Netherlands, Spain, Ireland, Switzerland, Singapore, and Malaysia and Thailand. Since the implementation of this visa free policy, there have been a remarkable increase in inbound travel to China from these countries, with a rising of nearly 30% in December when compared to November, as reported by Chinese National Immigration administration. In 2023, Trip.com, has already observed a significant surge in visitor numbers, with a four-digit increase compared to 2022. Moreover, government is making progress in many areas, such as simplifying visa application process, facilitating foreign credit card payments, and enabling online travel reservations with foreign passports. We anticipate that the forthcoming inbound tourism policy will bring about favorable changes, creating new opportunities for the industry. With Trip.com Groups, extensive customer reach and a robust supply chain, we are well prepared to capitalize on the future growth of inbound travel. Third, AI, the integration of artificial intelligence has emerged as a transformational force, revolutionizing the way we experience and navigate the world. Since the emergence of the large language models in early 2023, we have been actively exploring the potential of these new technologies to make travel more convenient, personalized, and memorable for everyone. Our AI assistants, TripGenie is revolutionizing trip planning, with personalized itineraries, instant bookings, and the rapid response to queries. Utilizing natural language processing in our extensive travel data, we aim to simplify the travel planning and reservation process. Our focus is on the constant enhancement of our model to align with users' behavior and data, providing seamless and hassle free travel experience. Additionally, Trip.com offers AI driven travel recommendation lists, to improve booking experiences. These dynamic lists aim to meet diverse needs of users, utilizing the latest travel trends, real time pricing information and top rated options. This not only enable our partners to showcase their offering, but also provides user with reliable insights for informed decision making. We remain dedicated to enhancing our capability alongside the advancements in the AI technology, as we firmly believe, it is potential to drive exponential growth. Fourth, corporate responsibility. Our travel industry has shown remarkable resilience in the phase of pandemic, as we navigate this recovery, our commitment to delivering high end, high quality customer experiences remain crucial. Equally important is our dedication to contributing to the growth of our partners in the industry as a whole. We recognize the significance of our role in not only providing exceptional services, but also in bolstering economic growth and achieving common prosperity. By creating more job opportunities, and actively contributing to economic development, we strive to make a positive impact on the communities we serve. Therefore, we are firmly committed to embracing sustainability as a fundamental component of our long term growth strategy. At Trip.com Group, we developed a sustainability strategy that prioritizes customer service quality, aiming to promote the sustainable development of our industry through community friendly, environmental friendly, family friendly, and stakeholder friendly guidelines. First on community friendly, we firmly recognize the sustainable tourism is a driving force of economic growth and job creation. According to Award Travel and Tourism Council's forecast, the sector will contribute to $15.5 trillion USD to GDP by 2033, representing 11% -- 11.6% of the global economy. Moreover, it will employ approximately 430 million people around the world with nearly 12% of the global workforce. Trip.com Group, takes a comprehensive approach to bolster sustainable development within the travel industry. As part of our commitment to support the driving growth in the local communities, we have made sustainable investment in our rural revitalization strategy. This strategy focuses, to bolstering tourism by constructing high end accommodation and providing training for tourism professionals, thereby stimulating economic growth and development in remote areas. Notably, a number of Trip.com Group country retreats, has increased from 8 to 27 over the past year. The annual per capita income of the local residents involved in the country retreats have risen by over RMB40,000. This economic growth contributes to achievement of the common prosperity enable more individuals to start their own business and secure employment opportunity within their community, ultimately contributing to an improved quality of life. Second, environmental friendly. To show our commitment to environmental preservation, we have introduced to our carbon hotel standard in 2023. This industry framework collaborates with our hotel partners to enhance accommodation, sustainability, and promote environmental protection. That initiative has yield promising results with over 1500 partners being recognized as low carbon hotels. Furthermore, we have made significant strides towards providing sustainable travel choices across all of our business lines. In addition to Green Hotel initiatives, we have also introduced Green Flights program, which enables travelers to qualify and offset carbon footprint of the air travels and provide eco-friendly travel options to help reduce environmental impacts. Through green vehicle initiatives, we advocate for the use of electric vehicles or EVs to reduce carbon emission in ground transportation, we also launched an innovative Green Corporate Travel initiative, which includes low carbon labels for flights, cars, trains, and hotel supported by robust system for precise carbon emission calculation. In the previous year alone, over 16 million customers of Trip.com Group chose to use green products. Third, family friendly. Trip.com Group placed great importance on family friendly initiatives, to strive to create a gender inclusive and diverse workforce. Currently, female employees make up more than 50% of our workforce, reflecting our commitment to fostering a balanced environment. We have implemented policies to support pregnant employees starting from 2023. Employees who have been with our company for three years plus can receive a child care subsidy of RMB50,000 for each child. Furthermore, Trip.com Group is proud to be the first company in China to adopt hybrid work model. Vis-a-vis, this approach not only enhance employee satisfaction, but also promote productivity and creativity within our organization. Fourth, stakeholder friendly. We strive to put our customer first, providing exceptional services and value, meeting their needs and ensuring their satisfaction. Second, we're committed to delivering great value to our partners, contributing to the growth of our industry and collectively creating more job opportunities for the society. And certainly, we work hard to create value for our employees and shareholders fostering a positive and rewarding environment to allowing them to thrive and benefit from our success. In conclusion, the travel industry has been thriving since the start of 2023. Driven by strong demand, we expect the industry to continue flourishing, faster economic growth and cross cultural connection. In light of this positive outlook, we are committed to innovating and strengthening our global offering to capitalize on these trends. We are confident in our ability to contribute to the growth and success of the travel industry in many years to come. With that. I will now turn the call to Cindy.