Hello. My name is Philip, and I will be your conference operator today. At this time, I’d like to welcome everyone to the First Quarter 2021 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. [Operator Instructions] Thank you. You may begin your conference.

Good afternoon, everyone, and thank you for joining today’s call. I’m joined by our Chief Executive Officer, Patrick Beharelle. Before we begin, I want to remind everyone that today’s call and slide presentation contain forward-looking statements, all of which are subject to risks and uncertainties, and we assume no obligation to update or revise any forward-looking statements. These risks and uncertainties, some of which are described in today’s press release and in our SEC filings, could cause actual results to differ materially from those in our forward-looking statements. We use non-GAAP measures when presenting our financial results. We encourage you to review the non-GAAP reconciliations in today’s earnings release, or at trueblue.com under the Investor Relations section, for a complete understanding of these terms and their purpose. Any comparisons made today are based on a comparison to the same period in the prior year, unless otherwise stated. Lastly, we will be providing a copy of our prepared remarks on our website at the conclusion of today’s call, and a full transcript and audio replay will also be available soon after the call. With that, I’ll turn the call over to Patrick.

Thank you, Derrek, and welcome everyone to today’s call. I am pleased to report we had a strong start to the year. We delivered net income of $7 million in the first quarter versus a loss of $150 million in the first quarter of the prior year. As a reminder, the first quarter last year included a non-cash asset impairment charge of $152 million, net of tax. Growth, excluding the impairment charge, was led by a series of new client wins, improving industry performance, including those hit the hardest last year, and disciplined cost management. I am pleased that on an adjusted basis, we experienced growth of $9 million in both adjusted net income and adjusted EBITDA year-over-year. Before turning to the segment results, I want to highlight the early new win successes at PeopleManagement and PeopleScout as we are beginning to see increased interest in clients using more variable labor. In PeopleManagement, new wins on an annualized basis are $44 million this year, up from $16 million same time last year, mainly in manufacturing, logistics and retail. We have seen similar growth at PeopleScout, where annualized wins are $30 million this year, up from $3 million the same time last year. New client growth is coming from a variety of industries, including retail, healthcare and transportation, which is very encouraging. Now let’s turn to our results by segment, starting with PeopleReady. PeopleReady is our largest segment representing 59% of trailing 12-month revenue and 69% of segment profit. PeopleReady is the leading provider of on-demand labor and skilled trades in the North American industrial staffing market. We service our clients via a national footprint of physical branch locations as well as our JobStack mobile app. PeopleReady’s revenue was down 13% during the quarter versus down 18% in Q4. PeopleManagement is…

Thank you, Patrick. Total revenue for Q1 2021 was $459 million, representing a decline of 7%. We posted net income of $7 million, or $0.20 per share, compared to a net loss of $150 million in the prior year, which included a non-cash impairment charge of $152 million net of tax. On an adjusted basis, we delivered adjusted net income of $9 million, or $0.25 per share, an increase of $9 million compared to Q1 2020. The increase in adjusted net income was driven by a decline in SG&A expense. Adjusted EBITDA was $13 million, an increase of 189% compared to Q1 2020 and adjusted EBITDA margin was up 200 basis points. Gross margin of 24.1% was down 140 basis points. Our staffing businesses contributed 150 basis points of compression, with 130 basis points due to a benefit in the prior year for a reduction in expected healthcare costs. Adjusting for this, our overall gross margin was nearly flat. There are also some other offsetting gross margin trends that I would like to point out. In our staffing businesses, higher pay rates in relation to bill rates and sales mix provided 90 basis points of drag offset by 70 basis points of benefit from workers’ compensation expense largely related to favorable development in our reserves. PeopleScout also contributed 10 basis points of expansion. Turning to SG&A expense, we delivered another quarter of strong results with expense down $20 million, or 17%. Maintaining our cost discipline is important, but of equal importance, is doing it in a way that preserves our operational strengths to ensure the business is well positioned for growth as economic conditions continue to improve. We are also implementing pilot projects to further reduce the costs of our PeopleReady branch network through greater use of technology, centralizing work…

[Operator Instructions] Your first question is from the line of Josh Vogel.

Thank you. Good afternoon, guys. Really impressive results and to see the recovery in the business here. My first question is [indiscernible] activity. I know it's still early, but with vaccine rollout and prospects are brighter economy, are you seeing those who previously dropped out of the workforce, are they starting to reengage in a meaningful way? And if so, which sectors are you seeing this happen?

Yes. Derrek, why don't you take a first short at that and then I'll add some color. Thanks for the question, Josh.

Hi, Josh. Well, as far as applicants go, those that have dropped out of the workforce, I wouldn't say we've seen anything meaningful coming back yet. There is a couple of challenges, one that's newer and one that's been ongoing for a while. The unemployment benefits and the extension of those, particularly the federal unemployment that go – benefits that go through September 6, that's still weighing in on the market. For somebody that's making $10 an hour, the unemployment benefits can easily be more than you could be making at a job. The second part is, with the stimulus checks that have been coming in. This lies around at $1,400 per person and plus dependent, we saw a noticeable decline in the number of people coming in, what we refer to as the funnel of new applicants coming in. So March was down about 25% compared to February. Now we have seen that rebound with our last couple of weeks results. So I wouldn't say at this point, we've seen anything meaningful coming back, Josh, primarily in our opinion to do those two factors that I just mentioned.

That's helpful. Thank you. On the other side, there's a lot of talk recently about how U.S. employers, they might have trouble hiring workers fast enough in coming months to help with projected or demand growth and that would certainly make working with you even more beneficial or relevant. You gave some good numbers around business wins. I was wondering if you could just talk a little bit about the client pipeline recently with existing clients, both around their activity and the size or demand of their orders.

Yes. Josh, this is Patrick. As we mentioned earlier, vaccination rates are rising so does the confidence in the underlying economy. Many clients right now are – as they're doing their planning, they are looking past the pandemic and they are planning their hiring needs around – at least the conversations we're having around pretty strong recovery. So demand is clearly picking up across the vast majority of the verticals that we are supporting. And related to new wins, we are seeing a lot of wins in manufacturing, transportation, hospitality. As you might expect, the pipelines for those are also particularly strong. As you rightly noted, when it becomes more difficult to hire people like the situation we find ourselves in now where there is a supply demand imbalance that in our view is temporary, the need for services like the ones that TrueBlue provides become more pronounced. And so the challenge right now is making sure we've got enough candidates to fill the roles. And when you look at fill rates, our big onsite clients that are typically delivered through our PeopleManagement business, our fill rates have been holding pretty strong. We are running in the 90% range or so, which is pretty good considering the environment we are operating in. We see a little bit more of a challenge in some of the shorter notice type assignments that you see out of PeopleReady. We're getting a lot of short notice request from clients. And that's why we exist as a firm to help support those. But we've definitely seen a little bit of a pullback in the fill rates for the shorter term, short burst assignments. So headlines are there is a bit of a supply demand imbalance right now. Poor, there's not enough supply, but we think it's temporary – a temporary tightening and should normalize fairly quickly. As Derrek mentioned, we saw our applications spike right back up in April after we saw that dip when the additional stimulus came in, in March.

Thank you. I appreciate all the insights on that. Shifting to guidance. With Q2 revenue, what has to happen to getting toward the higher end at [indiscernible]? Are we – expect kind of going back to seasonal trends in the [back half] of the year based on [indiscernible] kind of still in a fluid situation. But are you seeing this sequential tick-up? Did you see a structural shift in demand or is there just pent-up demand coming out of the pandemic? I just want to get a sense of how you feel about the back half of the year as well as Q2?

Yes. Thanks for the question, Josh. Well, to get to the upper end of the outlook that we provided and what the outlook that Josh is referring to is, we just provided a historical perspective, sequentially how our Q2 revenue builds in comparison with Q1, excluding 2020. So roughly, that's about 10%. I think the range we put on, it was about 7% to 12% [indiscernible] midpoint 10%. To get to the upper end of that range, we just need some additional momentum coming from increased demand. So along with that demand the areas where we would needed the most, we've really – we've got great momentum in our PeopleManagement business, we've had that going. This is more about PeopleScout and PeopleReady. So we had a great – this Q1 was one of our strongest showings in a long, long time as far as the number of new business wins at PeopleScout. So the thing with our PeopleScout business though is those new business wins can take a quarter, maybe two quarters to actually get them in place. So that won't make a meaningful difference in our sequential revenue build from Q2 versus Q1, but there should be a sizable amount that falls in the back half from the PeopleScout business. For PeopleReady, it's continued really to execute on our go back to growth strategy. We got close to that in March, Josh. And we just need to keep executing. I think we've made the right adjustments from a cost structure. Our teams are really focused on going to market and serving the customers really well. So I think we're positioned really well to just go and execute strong on the initiatives and strategies that we've got under way.

All right. Great. If I could just sneak in one more and only if you have it at your fingertips, but can you share what the five-year historical average was for sequential growth from Q2 to Q3 and Q3 to Q4, if you have it?

I don't have that one handy, Josh.

Okay. No worries. Well, thank you guys for taking the questions, and certainly, looking forward to seeing how the rest of the year progresses.

Thanks, Josh.

[Operator Instructions] Your next question is from the line of Mark Marcon.

Hey. Good afternoon, guys. Encouraging results. Just wondering if you can talk a little bit about JobStack. What are you seeing there? Just as we think about things sequentially, what drove the sequential trend and how do you think things are progressing toward the latter parts of the quarter in terms of – and going into April, you kind of gave some weekly figures in your presentation, but just wondering specific to JobStack how that's going?

Hey, Mark. This is Patrick. I'll go ahead and take that one. Maybe we just start with our longer term vision for JobStack and PeopleReady, which is essentially to transform our business and our industry in terms of how we engage with associates and with clients. And we think about the types of positions that we're filling in PeopleReady. Many of them don't have pre-requirements and so it really lends itself well to leveraging the digital platform and artificial intelligence to create some competitive advantage. And we are seeing that in the growth rates for the, what we term heavy users, essentially clients that are using the tool in their day-to-day interactions with PeopleReady and we are seeing a share being moved. If you look at the heavy users, we are seeing growth rates that are more than 35 points higher than those clients that are not using JobStack. And so what we've been focused on in recent quarters is getting the percentage of clients that use the tool to use it in a heavy way. And so we've seen some pretty nice movement there. We are up over 30% now in terms of our revenue stream in PeopleReady coming from heavy users, that's up about 7 points from where we were a year ago at this time. Our expectation is that by December, we have that number in the vicinity of 50%. And so you can do the math there. It starts to get more significant and more compelling as the percentage of PeopleReady's business has been engaged with heavy users. And so that's where we are spending our sales and marketing efforts to a large degree on our installed base and obviously, we're out signing up new clients as well. So that's probably the biggest focus in targeting toward that 50% heavy user number by the end of the year and we've got over 26,000 clients that are using the tool, that's up about 10% year-over-year. We are expecting that number to climb pretty significantly throughout the year. So those are some of the headlines on JobStack. Happy to answer any more detailed questions, or Derrek, if you have anything you'd like to add…

So just when we think about the sequential pattern, I mean from a year-over-year perspective, clearly better and obviously, Q1 is a smaller PeopleReady quarter than Q4. So that's one of the things. But just wondering like, is there anything that we should look at from a sequential perspective. You mentioned the short-term assignments, like what – how easy is it to – the fill rates coming off of JobStack? When you mentioned kind of the March dynamic, was that in terms of the stimulus checks? Did that end up impacting things at all? Or how should we think about that?

Yes. In terms of from a supply side perspective and just leaving JobStack aside for a moment, there are definitely some headwinds, Mark, in terms of the amount of effort that we are having to put in along with everyone in the industry, by the way, of getting positions filled. We saw about an 8% decline in PeopleReady in terms of fill rates and as I mentioned earlier, about a 2% decline for PeopleManagement. So there is clearly a supply demand imbalance right now. As I mentioned earlier, I think it's very temporary. And in fact, we saw a pretty big bounce back in the number of applicants. Derrek mentioned, we saw about a 20% decline in applicant flow in March compared to February that bounced right back here in the last couple of weeks in April. So not say we're out of the woods yet on the supply side. But we saw a pretty nice bounce back. Related to JobStack, it just helps us in terms of how we engage those workers in the 24/7 manner. We can do push notifications to them. We're marketing to them hard any time a new position opens up that would make sense for them potentially. And so it just gives us a better way to engage with our clients and our workers. In terms of any kind of guidance in Q2 related to JobStack, I would just think about in most simplistic terms of heavy users, if we’re at roughly 31% now and we're planning on being a 50% by the end of the year. You can start to do some math in terms of how much of a larger portion that makes up of our total. And with those higher growth rates, it should be a nice tailwind for us in Q2 and beyond.

I appreciate that. And so for those who aren't converting to becoming a heavy user, what's the most significant reason and what's changed that is – because it sounds like you're starting to see a nice ramp on that. So what's been the biggest improvement?

Well, in some cases, it's a requirement. Without get into too much detail, Mark, imagine a scenario where a client has a number of requirements for a job. So as an example, if you're working in the cafeteria at a hospital, you need to have a recent tetanus shot, you need to have a recent hepatitis C shot. You need – so we need to fields for all of the different requirements. And in some cases, we didn't have fields to track where every worker had – every requirements of those jobs we can put on JobStack because we don't want to send someone out to the assignment that isn't pre-qualified for the role. What's been happening over time as we've been adding fields every quarter that goes by to reduce the number of physicians that aren’t eligible for JobStack because of the complications of having pre-requirements. So that's one reason why we're seeing some lift and we'll continue to work through those until as many of those pre-requirements we've got the data for all of our workers. And the second thing is, it is getting out with our clients and getting them more comfortable with it and sharing success stories with them because the second biggest hesitancy is just people are comfortable picking up the phone and calling the branch as opposed to making an order or approving time on their phone, and so that's been the second biggest challenge, Mark, is just getting people comfortable with not picking up the phone for important matters like placing orders for workers.

And then, Patrick, you mentioned all the really nice wins both in terms of PeopleManagement and PeopleScout. For those wins, the majority of them, could you say whether or not they're brand new to basically either using service like PeopleManagement or PeopleScout, or they – were they companies that had in-sourced and now they're going back to outsourcing? How would you characterize? Thanks.

It's a little different between PeopleScout and PeopleManagement. In PeopleScout's case, one of the things we're pretty excited about is about half the wins that we had were first time buyers, Mark. So it's just kind of goes with that theme that we're starting to see a reversal of what were some in-sourcing trends in 2019 pre-pandemic. We're seeing a lot of that sentiment being reversed out, so half the wins in PeopleScout were first time buyers that had never had an RPO engagement before. The other half were takeaways from head on competitors. In PeopleManagement's case, most of the engagements that we won were takeaways or a new site that's been brought on board. It isn't as pronounced PeopleScout where it's a first time user of staffing services.

Great. And then, can you just talk about regionally what you're seeing just in terms of broadly. Are there any big discrepancies across the country in terms of areas that have come back faster relative to others?

Why don't we have Derrek cover that? He's probably got all the details at his fingertips.

Well, one that we talked about regionally that we're really excited about in prepared comments, Mark, is State of California. So State of California has probably been one of our biggest struggles as far as a rebound throughout 2020. California's revenue decline averaged, I don't know, somewhere probably between – let's call it about – on average about 10 points worse than the overall PeopleReady trend. And as we got into March, we saw that dropped down to about decline of about 3% in California. So pretty close to the PeopleReady overall revenue decline. We've seen other places like Florida making really nice progress as well. Florida actually got to growth in March. I mentioned those two in particular, just because of the size. Those are our two largest markets and Texas became close to flat by March as well, our third largest market.

Great. Are there any – was there anything in the quarter that you viewed as basically being, hey, there is about a one-time boost in terms of revenue from any one particular client or – probably speaking, the economy is getting better, but are there any clients that you currently have that could potentially have some sort of a dislocation either themselves or with you, because everyone is some others, over the years there have been some elements that have been bumpy and less predictable or less transparent?

Yes. There really wasn't any of that kind of contribution to this quarter, any large projects anything significant. We would like to call those out when they do happen because we anniversary those. We want to make sure that you're all aware of them. And then from a customer size perspective, we just don't have anything. And there have been times where we've had a customer approach 10% of our revenue. So as we see and here today, we've got a couple of customers that have been with us for over 20 – call it 20 years that are each 3% of total company revenue. We've got one that's a 2% and then everything else falls off pretty rapidly there. So there can always be something that happens with the customer out there. Business happens. But there is no rumblings from any customers that I'm aware of to bring your attention to and not any anomalies as far as a big project contribution in this quarter's results.

Great. Thank you very much.

Your next question is from the line of Jeff Silber.

Thank you so much. I wanted to go back to the early discussion about supply constraints and forgive me if you guys talked about this. But can you talk about what's going on from wage inflation and potential impact on billing rates or spreads?

Yes. Hi, Jeff. I'll take that one. Well, the bill pay rate spread is something we spend a lot of time talking about during 2020. Less of a challenge when it came to our PeopleManagement business, but much more of a challenge when it came to our PeopleReady business because of the short duration of the job assignment. Many of these things, as you know, are really short-term projects not on contract. And so what we were seeing throughout 2020, if I take a look at Q3 and Q4, we had pay rates outpacing bill rates by about three percentage points. As we moved into the first quarter, that gap narrowed. We had bill rates – excuse me, pay rates outpacing bill rates by about one percentage point. So it's been cut down quite a bit. We've talked about our take on the industrial staffing market. What we saw last year we think is what typically happens in a business like ours, particularly PeopleReady and then as we swing back to growth, get more pricing power and start closing that gap and then start moving on to recover some of the bill pay rate erosion to the gross margin. And our outlook for the year anticipates that, that will continue to happen, meaning that we'll continue to get some gross margin back by positive bill payer spreads as we get deeper into the year.

Okay, fantastic. You actually took my follow-up question, so I appreciate that. You gave us some historical trends, sequential growth in revenue from 1Q to 2Q kind of be used as a framework for the guidance for the current quarter. Anything to call out by the specific line items or would it just makes sense to kind of see the historical trends in your different segments taking place this quarter?

I don't have anything really particular to call out. I think the historical sequential trends, of course, stay outside of 2020, get back to older years, those are pretty indicative for us. The one that has the most variability sequentially is the PeopleReady business because of the increased mix of outside work. You can see revenue lift by up to 25% sequentially if you compare Q3 of a given year to Q1. We do anticipate that would still happen this year. So no key call outs there, Jeff. I think historical sequential comparisons are helpful here. And while we're not giving revenue guidance, we did want to at least get the sequential trend of – from Q2 versus Q1, just because Q2 last year, it's not that helpful from a prior year comparison.

Okay, I appreciate that framework. And finally, I've been getting a number of questions since President Biden has announced his infrastructure plan. And I know it's still way early, but do you think there's anything in there that your company might benefit from?

Well, we've got our eye on that too and we think that while it's difficult to ascertain how much benefit, if you just think about it conceptually, there is a lot of goodness in it we think for our company. When it comes to construction, there would be some projects we would participate on, not the majority. Many of those public works projects or union presence, that wouldn't be a place where we would have people onsite with the construction. But we are – 90% of our business is industrial staffing, serving the blue-collar industry. So those industries that are manufacturing the goods, who are transporting and warehousing them, those all speak to center suit of the industry sectors that we serve. So we think there could be possibly some nice [indiscernible] benefits to our business as a result of it.

Okay. Great. That's really helpful. Thanks so much.

I think I'll just add one thing to that as well, which would be to what you said, Derrek, in addition would around solar. So we've got a pretty strong position, lot of referenceable clients in the solar sector. And depending on how the bill shakes out, I would suspect that we would benefit nicely from more solar projects.

That's really helpful. Thank you again so much.

[Operator Instructions] And there are no further questions at this time.

Well, thank you operator. In closing, I'd just like to thank our employees, our associates and our clients for their efforts throughout the pandemic and thank everyone for attending. We look forward to speaking with you at the next quarterly earnings call and have a great rest of the week everyone.

That does conclude today's conference. Thank you for participating. You may now disconnect.