Patrick Beharelle
Analyst · Josh Vogel
Thank you, Derrek, and welcome everyone to today’s call. I am pleased to report we had a strong start to the year. We delivered net income of $7 million in the first quarter versus a loss of $150 million in the first quarter of the prior year. As a reminder, the first quarter last year included a non-cash asset impairment charge of $152 million, net of tax. Growth, excluding the impairment charge, was led by a series of new client wins, improving industry performance, including those hit the hardest last year, and disciplined cost management. I am pleased that on an adjusted basis, we experienced growth of $9 million in both adjusted net income and adjusted EBITDA year-over-year. Before turning to the segment results, I want to highlight the early new win successes at PeopleManagement and PeopleScout as we are beginning to see increased interest in clients using more variable labor. In PeopleManagement, new wins on an annualized basis are $44 million this year, up from $16 million same time last year, mainly in manufacturing, logistics and retail. We have seen similar growth at PeopleScout, where annualized wins are $30 million this year, up from $3 million the same time last year. New client growth is coming from a variety of industries, including retail, healthcare and transportation, which is very encouraging. Now let’s turn to our results by segment, starting with PeopleReady. PeopleReady is our largest segment representing 59% of trailing 12-month revenue and 69% of segment profit. PeopleReady is the leading provider of on-demand labor and skilled trades in the North American industrial staffing market. We service our clients via a national footprint of physical branch locations as well as our JobStack mobile app. PeopleReady’s revenue was down 13% during the quarter versus down 18% in Q4. PeopleManagement is our second largest segment representing 33% of trailing 12-month revenue and 22% of segment profit. PeopleManagement provides onsite industrial staffing and commercial driving services in the North American industrial staffing market. The essence of a typical PeopleManagement engagement is supplying an outsourced workforce that involves multiyear, multimillion-dollar onsite or driver relationships. PeopleManagement revenue is reaching pre-pandemic levels by growing 7% in the first quarter versus up 5% in Q4. Turning to our third segment, PeopleScout represents 8% of trailing 12-month revenue and 9% of segment profit. PeopleScout is a global leader in filling permanent positions through our recruitment process outsourcing and managed service provider offerings. Revenue was down 13% during the quarter versus down 24% in Q4. Now I’d like to shift gears and update you on our key strategies by segment, starting with PeopleReady. Our long-term strategy at PeopleReady is to further digitalize our business model to gain market share and improve the efficiency of our service delivery cost structure. Most of our competitors in this segment are smaller mom and pops that don’t have the scale or capital to deploy something like our JobStack mobile app. So this, along with our nationwide footprint, is what makes us unique. As a reminder, we began rolling out JobStack to our associates in 2017, and in 2018 we launched the client side of the app. We now have digital fill rates north of 50% and more than 26,000 clients using the app. In Q1 2021, we filled 716,000 shifts via JobStack, representing a digital fill rate of 58%. Our client user count ended the quarter at 26,500, up 13% versus Q1 2020. Driving heavy client user growth continues to be our primary focus. A heavy client user has 50 or more touches on JobStack per month, whether it’s entering an order, rating a worker or approving time. JobStack heavy client users continue to post better year-over-year revenue growth rates compared to the rest of the customer base. In Q1 2021, the revenue growth differential between heavy client users and non-users was over 35 percentage points on a same customer basis. This growth differential is largely driven by wallet share takeaways from competitors as heavy client users are telling us a major reason they are moving share to PeopleReady is due to JobStack’s unique capabilities. Our focus on heavy client user growth is becoming more material in our overall results. We increased our heavy client user mix from 24% of PeopleReady’s business in fiscal 2020 to 31% in Q1 2021. With the foundation of our digital strategy in place, our focus has turned to how we can better serve our existing customers and reach new clients. Combining the strength of our geographic footprint with technology, centralized work activities, and repurposed job roles will allow us to achieve this goal with greater efficiency. At the end of the first quarter, we launched two market pilots. The pilots use the elements I mentioned to provide an altered go-to-market approach and are intended to strengthen the local presence in the communities where we do business. While it is still too early to report results, we are encouraged by the progress made by the team. We will continue to update on this front as the pilots progress. Turning to PeopleManagement, our strategy is to focus on execution and grow our client base. Last year, we sharpened our vertical focus to target essential manufacturers and made investments in our sales teams to enhance productivity. With these initiatives in flight, we have broadened the strategy to expand our geographic footprint by targeting more local and underserved markets. We are seeing strong results as mentioned earlier with new win growth during the first quarter. Finally, we are investing in customer and associate care programs in an effort to serve our client needs better and improve retention. Turning to PeopleScout, the strategy leverages our strong brand reputation to capture opportunities in an industry poised for growth. Before COVID struck, we, along with our competitors, experienced a trend towards more in-sourcing, with some clients bringing more recruitment functions in-house. Many of the in-house teams have been reduced or eliminated during the pandemic, and we are seeing companies move to hybrid and fully outsourced models as the economy recovers. To capitalize on this trend, we have made investments in our sales team. We believe there is a big opportunity to increase wallet share at our existing clients and diversify the industry mix within our portfolio by adding new clients. These efforts are already delivering results as shown by the $30 million of annualized new business wins across multiple sectors as I referenced earlier. I’ll now pass the call over to Derrek, who will share greater detail around our financial results.