Bryce Maddock
Analyst · JPMorgan
Thank you, Trent. Good afternoon, everyone, and thank you for joining us. In the first quarter, we delivered a solid start to the year, generating $306.3 million in revenue and outperformed the top end of our revenue guidance by $8.3 million or approximately 3%. Our year-over-year revenue growth rate of 10.3% helped us generate $58.6 million in adjusted EBITDA or an adjusted EBITDA margin of 19.1%. This is approximately 3.5% ahead of the adjusted EBITDA dollars implied by the top end of our Q1 margin guidance. During the quarter, we successfully completed the previously announced refinancing of our credit facilities and returned more than $330 million to our shareholders in the form of a $3.65 per share special dividend. Strong Q1 cash generation of $42.2 million in adjusted free cash flow allowed us to end the quarter with $152 million in cash and a net debt to adjusted EBITDA ratio of less than 1.4x after the distribution of that special dividend. This level of leverage enables us to continue investing in the business as we look to take advantage of emerging growth opportunities. To that end, during Q1, we made progress on our strategic goals of expanding our Agentic AI consulting practice, enhancing our fast-growing AI service offerings and driving AI deeper into our internal operations. In summary, this quarter's performance underscores the resilience of our business, the critical role we play in our clients' most complex operations and our steadfast focus on driving long-term shareholder value in the AI era. In a dynamic macroeconomic environment where many enterprises are carefully scrutinizing vendor spend, clients are choosing TaskUs as a critical partner, and we continue to outpace the competition by offering an exceptional combination of quality, specialized expertise and technology-enabled efficiency. Throughout all of this, we remain laser-focused on long-term results. Our goal is to increase revenue, EBITDA and earnings per share over a multiyear horizon at a rate that is among the best in the industry. Next, I'll go through some of the highlights of our Q1 performance and 2026 outlook. Then I'll hand it over to Trent to walk through our financials in more detail. Q1 revenue was $306.3 million, an increase of 10.3% on a year-over-year basis. As expected, growth from our largest client moderated to 1% compared to Q1 of 2025. As a result, revenue concentration from our top client was 24% in Q1, a 2% sequential and year-over-year decline. While our long-term strategic partnership with this client remains very strong, we continue to expect revenue to be negatively impacted by their automation efforts throughout 2026 before seeing the benefit of vendor consolidation in the medium-term. Excluding our top client, year-over-year growth from all other clients was again robust at 13.5% for the quarter. This was fueled by strong growth from clients 2 through 20 of well north of 20%. Notably, both of these client cohorts growth rates accelerated when compared to Q4. Our sales and client service teams sustained their impressive momentum from Q4 into the new year, delivering a remarkable performance in Q1 of 2026. Q1 was defined by the deepening of our established partnerships with more than 75% of signings driven by wins from existing clients. While signings remained well balanced across each of our verticals, we saw exceptional strength within our mobility, logistics and travel, social media, health care and technology verticals. Our Q1 signings and pipeline also included an acceleration of demand for onshore delivery in our AI service offering. In summary, our continued signing success in high-growth sectors reinforces our trajectory for solid full year growth from clients outside of our largest client relationship. Next, let's look at our service line performance for the quarter in more detail. Digital Customer Experience delivered $168.5 million in revenue, representing year-over-year growth of 5.4%. DCX growth was primarily driven by clients in our technology, mobility, logistics and travel, entertainment and gaming and health care verticals. Given our year-to-date revenue and signings performance, we continue to expect DCX growth in the mid- to high single digits for 2026. We continue to believe the execution of our strategic plan to invest in operational excellence and premium support offerings is enabling us to gain wallet share across our digital customer experience clients. Turning to Trust and Safety. We generated $75.8 million in revenue, reflecting approximately 4.7% year-over-year growth. Here, our growth was primarily driven by clients in our financial services, technology and social media verticals. Trust and Safety growth rates have slowed because of our largest client automation efforts. Additionally, we've seen certain Trust and Safety revenue shift to our AI Services service line as we help clients automate certain moderation workflows while continuing to support our clients in the most sensitive areas that require nuanced human intervention. Given these factors, we expect our Trust and Safety revenues to decline year-over-year starting in Q2 and for the full year of 2026. Moving on to AI Services. This specialized service offering continues to be our fastest-growing service line with revenue increasing 36% year-over-year to $61.9 million. Here, our strong growth was primarily attributable to the ongoing ramp of clients in our mobility, logistics and travel vertical, including our largest autonomous vehicle client and clients in the robotics industry and our technology vertical. In total, more than 40% of our Q1 signings were in AI Services, a positive indicator regarding the continued upward trajectory of this service line's performance for the remainder of 2026. Our investments in our AI service offerings and talent to ensure the safety and accuracy of the world's leading foundational models, hyperscalers, autonomous vehicles and robotic technologies are paying off. Moving on from service line highlights, I'd like to provide a brief update on our strategy for the AI-driven future. As part of the first pillar of our AI strategy, we're doubling down on our AI service offerings. Here, we're increasingly excited about the high-growth opportunities within physical AI, autonomous vehicles and robotics. Today, TaskUs provides a broad range of services to leading autonomous vehicle and robotic delivery companies. From data collection and mapping to critical remote assistance and roadside emergency response, we're building an entirely new practice to support this emerging sector. Over the past year, we've seen growth rates accelerate across this space, and we believe revenue from clients in this space will more than triple in 2026. We are also seeing significant momentum for physical AI from companies building humanoid and other robots. Here, we provide high fidelity, ego-centric data capture and imitation learning to train general purpose robots for real-world tasks. We believe this market is set for material growth based on the pace of investment being made in the space. Turning to the second pillar of our AI strategy, investments in our AI consulting practice, I want to highlight an example of our operational evolution with a streaming service client. This client challenged TaskUs to deploy AI agents to improve their time to resolve while dropping their overall support costs. In just a few weeks, we successfully integrated Agentic AI to transform the client's support ecosystem. Rather than simply routing tickets, our AI agents autonomously navigate the client's back-end systems to diagnose streaming and account issues across various hardware environments. By deploying autonomous agents, we're not only providing subscribers with instantaneous 24/7 resolution, but are also allowing our human teammates to focus on higher-value sales and retention workflows. This shift from manual troubleshooting to AI-led service delivery underscores our commitment to driving efficiency and superior customer experience for our high-growth technology clients. Lastly, the third cornerstone of our strategy for the AI era remains the automation of our internal processes to drive margin expansion and operational excellence. While we previously discussed our successful incorporation of Agentic AI into our talent acquisition workflow, we're also leveraging Agentic AI to automate our HR help desk function, where our teammates generate tens of thousands of inquiries regarding benefits, payroll, lead management and policy clarification. Today, our Agentic AI HR specialist integrates directly into our internal communication channels and back-end systems and is able to autonomously solve approximately 50% of general HR inquiries. This shift allows our HR business partners to move away from ticket management and toward high-impact initiatives like employee engagement and leadership development. Use of Agentic AI across our support teams will ultimately enable us to reduce what we spend on support as a percentage of revenues and further improve our margins. Before handing it over to Trent to provide more details on our Q1 results, I want to touch on our 2026 outlook. In light of our strong Q1 operational execution and sales momentum and our expectation that our largest clients' AI-driven efficiency initiatives are likely to negatively impact our Trust and Safety revenues in 2026, we're reiterating our full year revenue outlook of $1.21 billion to $1.24 billion. At the $1.225 billion midpoint of our revenue guidance, we expect full year adjusted EBITDA margins to remain approximately 19%. We're increasing our outlook for adjusted free cash flow by approximately 10% to $110 million at the midpoint with a range of $105 million to $115 million. For the second quarter, we expect revenue to be between $296 million and $298 million or approximately 1% year-over-year revenue growth at the midpoint. Adjusted EBITDA margins are expected to approximate 18%. While this guidance implies a sequential quarterly revenue decline, the Q2 guidance range is the same as the range we provided for Q1 revenues on our last call. Q2 revenues will be impacted by the automation-driven revenue declines at our largest client. Here, we continue to have a very strong relationship and expect to benefit from vendor consolidation, but we will continue to face revenue headwinds at this client in 2026. Q2 margins are impacted by 3 factors. First, our AI Service business is seeing disproportionate amounts of demand for onshore delivery. While this is accretive to revenue, onshore work generally comes at a lower margin profile. Second, our annual wage increases were made effective in April. And finally, our margins are and will be impacted by our ongoing investments in our emerging growth and AI transformation initiatives. We believe that those investments are paying off. As noted earlier, Q1 revenue at clients # 2 through 20 grew over 20%, while growth in our top 10 clients, excluding our largest client, was even more impressive at well over 30% for the quarter. We expect growth rates amongst clients 2 through 20 to remain in the strong double digits in Q2 and for the second half of 2026. Given the overall macro backdrop in the BPO industry and the outlook for our largest client, we're pleased with the enduring strength of our performance, the demand for our premium DCX offerings and the advancements we're making to scale AI Services. I look forward to updating you on our Q2 results and 2026 guidance during our next call. With that, I'll hand it over to Trent to go through our Q1 financials and 2026 outlook in more detail.