Gavin Hattersley
Analyst · JPMorgan
Thanks, Greg, and thanks, everybody, for joining us this morning. It's safe to say that the first quarter of 2020 was unlike any other in our company's long history. We came out of a significant restructuring in Q4 of 2019 that was designed to free up resources to invest back in our business. In the early parts of Q1, we saw mounting confidence and enthusiasm for our plans and for our brands internally and externally. But in late February, that was interrupted by a tragic shooting at our Milwaukee brewery. And for the past few months, the entire global economy has been disrupted by the continued spread of coronavirus and the efforts to contain it. In a few short months, the landscape for all businesses has changed, not only for our industry but for all of industry. And so necessarily, the metrics by which we measure our business have also changed. What you will see today is that in the short term, we are making adjustments and no longer measuring ourselves against the 5 components of the revitalization plan that we outlined for the past 2 quarters, which was a demonstration of how we were reapplying savings generated by the restructure. Rather, we are looking at 2 overarching yet simple metrics: firstly, taking the necessary steps to protect our employees and to mitigate the immediate business challenges of the coronavirus; and secondly, positioning our business to succeed in the medium and long term as we enter a new normal. That's the context of what we will discuss today. I do think it's important to discuss what we are accomplishing before the pandemic hit in full force. Before the impact of coronavirus became widespread throughout North America and Europe, we were making progress against the revitalization plan. We continued to invest and maintain momentum with our iconic core brands, including continued positive share of segment trends for Miller Lite and Coors Light in January and February. This provides further evidence that our marketing campaigns, It's Miller Time and Made to Chill, are resonating with new legal-age drinkers. And in Europe, we ended February showing total volume growth and growth in our national champion brands, including Carling. We were also seeing early positive signs around our big innovation bets in the above premium segment. In the U.S., Blue Moon LightSky and Saint Archer Gold both started the year off strong. Per Nielsen for the 4 weeks ended April 11, they are both top 10 brands in case share for new products launched nationally this year. And we recently launched Vizzy Hard Seltzer and Movo canned wine spritzers nationally, both of which are generating significant excitement from distributors and retailers. In Europe, we were growing above premium brands in February with double-digit growth in our craft portfolio. And in Latin America, in February, we were growing volume 18% versus the prior year. We also made progress in our organizational restructure. We recently finalized our European organization, which means our entire organizational structure is now set. We are now focused on transitioning all work to the in-state organization. And we have been very successful in starting to generate the expected revitalization plan savings. Though in the short term, we are using these dollars to protect our cash and liquidity position, given the uncertainty in the economy. Despite the early progress in our revitalization plan, our Q1 results were disproportionately affected by 2 events: the first was coronavirus, which I'll talk more about shortly; and the second was the horrific shooting at our Milwaukee brewery. While this may have been a passing tragedy for those outside the company, it impacted every employee in different ways. It changed the employee experience in our company forever, and it materially impacted sales to wholesalers in late February and early March. The brewery was shut down for an entire week. And when it reopened, it took a few days to get back to full capacity. This downtime affected shipment levels in March. And together with the pantry load that took place during the last half of March, resulted in lower-than-planned distributor inventory at the end of the quarter. This was a major moment in the history of our company. We lost friends and colleagues. People lost a sense of security. And the culture issues that were raised following this shooting must be addressed, and they will be addressed. We've already conducted listening sessions with brewery and corporate employees, and hired a new Director of Diversity Inclusion, to ensure we have a robust D&I strategy that's anchored in all areas of our business. And we will continue taking meaningful long-term actions to help build our culture and ensure we have a more diverse and inclusive workplace. The second event that materially affected our Q1 results was coronavirus, a pandemic that has changed the world, not just for our business and our industry but for the entire global economy. Like everyone else, the full impact and what our new normal looks like going forward is still uncertain. The coronavirus has had and will have a material impact on our business. With the financial impacts of coronavirus still very uncertain, we recently announced that we have withdrawn our financial outlook for 2020 and beyond. This remains true today as we will not be providing financial guidance on this call. We will, however, provide additional data to help you better understand our business and how it could be impacted by coronavirus. As I mentioned earlier, the savings we continue to generate from our revitalization plan are being used to protect our cash and liquidity position. We expect a significant negative impact to revenue and profit due to the closing of on-premise accounts around the world. In many instances, the on-premise has been reduced to 0. To help give you a sense of how we've been impacted, based on 2019 numbers, approximately 17% of our North American NSR comes from the on-premise. Pantry-loading did create a significant surge in off-premise sales in North America during the latter part of March across a number of our brands, benefiting our STR performance at the end of March. However, this pantry load has not continued into April. And while off-premise sales continue to perform well, we do not expect them to fully offset the loss of the on-premise volume. In Europe, based on 2019 numbers, the on-premise channel accounts for approximately 50% to 55% of NSR. And it's even higher in the United Kingdom, our most profitable European market, where approximately 70% to 75% of NSR comes from the on-premise channel. While we are benefiting from some pantry-loading and the shift of consumption to the off-premise, we expect the continued closure of the on-premise trade will have major implications for the performance of our European business in the second quarter in particular. As I outlined earlier in the call, we are looking at 2 overarching yet simple metrics as we manage the impact from coronavirus: firstly, taking the necessary steps to protect our employees and mitigate the immediate business challenges of the coronavirus; and secondly, positioning our business to succeed in the medium and long term as we enter a new normal. That is how we have approached decision-making during the pandemic, and these 2 metrics will continue to guide our decision-making moving forward. So when the crisis started, we took immediate steps to protect our employees, support our communities and ensure the continuity of our business. We implemented our crisis management and business continuity plans to guide decision-making, and our team have led us through the series of steps we have already taken. We've implemented additional health and safety measures in our breweries and distribution centers, ensuring these federally and provincially designated essential operations can continue operating and we can protect our employees. We have stepped up cleaning, sanitization and hygiene and changed business practices to encourage social distancing. We instituted temperature screenings, provided cloth face masks and made hand sanitizer widely available for all employees who are continuing to work on site. In North America, we created a new paid leave policy, adding up to 80 hours of paid leave to ensure anyone who contracts the coronavirus or is forced to self-quarantine can do so, without losing pay or being forced to use their normally allotted sick leave. We are thanking our essential North American brewery employees with a pay incentive of $5 per hour for hourly employees and $200 per week for salaried employees who are continuing to work on site. And we created a voluntary paid leave program in North America. So any employee deemed by federal health authorities to be at high-risk can receive paid leave of 60% of their regular wages. And we instituted an unpaid leave program for any employee who doesn't feel safe coming to work. We are also supporting our communities most impacted by coronavirus across North America and Europe. We're using marketing plans, charitable efforts and industry trade associations to support service professionals in on-premise locations. We are helping truck drivers across North America and homeless shelters in our communities by providing them with freshwater. We are also producing hand sanitizer to provide to our frontline employees and first responders in our local communities. Consumer buying habits have changed significantly during the pandemic, and so we've also taken steps across North America and Europe to shift how we're marketing our brands. We have prioritized and shifted media to platforms where we expect higher viewership like gaming, online video and social media while suspending on-premise activation and reducing or eliminating other platforms that have been impacted. We have also focused investments against our best-known brands to stay top of mind. With significant economic uncertainty, consumers are turning to big brands they trust. In fact, since pantry-loading began in mid-March in the United States, we're seeing industry share trends improve for both Coors Light and Miller Lite per Nielsen. Both brands are seeing better share trends than in mid-March, and both are growing [indiscernible] share at an increasing rate. We will continue to meaningfully support these brands and look for ways to make them culturally relevant like we did with Miller Lite's virtual tip jar to support hospitality workers; and Coors Light social activation with Olive, the 93-year-old Pennsylvania grandmother, which generated over 2 billion PR impressions. We also have a diverse portfolio of products, including a strong economy segment. In the U.S., our economy segment STRs, and in particular the Keystone family of brands, are performing well. We've always said that all segments matter, and that has never been truer than today as consumers seek value in these difficult times. Clearly, this is a less-than-ideal time to launch new products, and that is why we have delayed some of our new innovations and test-and-learn launches for the time being to ensure they are best positioned to succeed when they do hit shelves. However, we remain very optimistic about the brands that have launched recently in Vizzy Hard Seltzer, Blue Moon LightSky, Saint Archer Gold and Movo canned wine spritzers. All of these brands have clear points of differentiation and are generating excitement from distributors and consumers. Beyond the products we have in the market, we are also adapting the way we get them to consumers by accelerating our e-commerce efforts, subject to government regulations. We are partnering with a number of alcohol-delivery platforms and other click-and-mortar retail sites to merchandise and make it easier to find our beers online. We are launching new e-commerce tools like a product locator for online purchases. We have also taken a number of financial actions to protect our balance sheet and put ourselves in the best position to weather the storm. We are reducing 2020 capital expenditures by approximately $200 million. We're substantially reducing discretionary spending, limiting new hiring and have furloughed certain employees within Europe and our North American hospitality businesses. And we're taking a hard look at all of our marketing investments and eliminating anything that will not deliver value in the current environment. We will continue to take additional financial actions, if necessary. And our desire is to maintain our investment-grade rating. It may be cliché, but these are uncertain times for all industries. We will continue to navigate this challenging time by mitigating the short-term risks and ensuring that we position the business to compete and win in the medium and long-term. So while we will continue to evaluate the situation and take all prudent and proactive actions that are in the best interest of the company in the medium and long-term, we will not take actions that could have unintended consequences to our future success. Now I'll turn it over to Tracey for our Q1 financial results. Trace?