Roger L. Fix
Analyst · Gabelli
Okay. A number of questions. On the top line, the custom business represents on the order of, say, 20% of our total revenues. But in general, our revenue issue in the first quarter was really related to what chains are we on versus what chains are we not on. And it was very, what I'll call spotty, as we look at -- for example, McDonald's was down about 25%, and we've confirmed through the channel that just about everybody that supplies them was down. US Foods was one of our larger accounts, was also down double digit. Yet people like Tim Hortons and Subway were up, again, double digits. So we're seeing some, what I call, spottiness as we look across, particularly in the QSR side of the business. We reported over the last several quarters that the drugstore chains, and here we're servicing Walgreens, CVS. In particular, they've fairly significantly reduced the number of new store openings. So the focus there has been on acquisitions in the case of Walgreens, where they go over and take over a small regional chain. And then we'll be involved in retrofitting those businesses or remodels. And again, that activity is just not as robust. So you're seeing us do, particularly in Food Services, to try to enhance our penetration in some of the other segments where we've been less penetrated, if you will, over the years. And we've identified both the convenience store channel as well as the dollar store segment as good opportunities, but it takes time. As I mentioned in the script, there we have a situation where the product portfolio and the cost position of those markets is different than our traditional markets. So we're really going through an evolution, if you will. And I think as you compare then our top line performance versus others in the market segment, we have some, I think, rather unique challenges that we have to address.