Walt Rosebrough
President and CEO
Larry, I’m going to break the IMS conversation into, I call it three buckets. The work that’s going on in integration. Actually, I had fourth. So the one I always forget, Mike gets mad at me, because it’s the one they have to do. The first three are more around the field and the operations, originally the ones that I think of most quickly. But on the field side, field and operations side, first of all, we had a number - each of these entities had a number of different labs and repair centers and those kind of things. And yet particularly as you recall, several of the businesses were more focused on instrument repair which tends to be a local repair and several of the entities were more focused on scope empowered instruments repair which tends to be a repair that the device gets shipped in and done in a little factory, let’s call it or a lab. And as a result, the entities were outsourcing the others pieces of work because they didn’t have capacity, whichever the one they didn’t do. So kind of the first big step and a step we knew would be very positive. Was we are now insourcing the vast majority of that work to ourselves if you will. So we crossed that insourcing. And I would say, that is it may not, it’s no complete, but it’s well down the path. And that is the piece that we knew would be for lack of term, Slam dunk. The second piece, of that we are working on is insight and you feel you have a question or a guesser. You have a situation where even though in total, we probably had the right number of people to service roughly what we’re doing, in one city, we might have, I’m just going to make this up. In Omaha, we might have three people where we needed to. In Minneapolis, we might have two people where we needed three because of the way that we were centered. And so we are in the process and we’re fairly further down the path. We’re not completely down the path of making all those determinations and getting rightsized. It’s not that we’re changing the number of those folks. It’s just they’re not always in the right places. And so it will make those individuals far more efficient. They have less drive time, we get more - actually, we get more customer work done for less total work because we’re driving less. And that’s a second piece that we knew would happen. That’s a little harder piece of work and it’s taken a little more time. The third piece that we’re doing is since we had multiple people doing multiple things, some of them, as you would expect, did them better than others and vice versa. And so we’re trying to transfer the learning of the better processes across each of the companies. There, we are - each of the individuals really. There, we are just started, if you will. And we made progress there but we’ll continue to make progress. And the last piece is the integration of the backbone of the company, of the things like - this is the piece that I mentioned that Mike and his team typically work on, which is the financial systems, the IT systems, the internal mechanisms, if you will. And we are well down the path on getting that done. And so those are the components. None of them are what I would call complete. But we are well down the path on a couple and we may be halfway there on the others. In terms of the long-term for the pure repair side of the business, we’re looking at, in the long-term, getting that close to our average rates, something in the mid-teens kind of numbers rates. And we’re certainly not there yet but we think we have an opportunity to get there.