Frederick Eppinger
Analyst · KBW. Your line is open
Thank you for joining us today for Stewart's second quarter 2023 earnings conference call. David will review the quarterly financial results in a minute, but before we get into financial results that we released yesterday, I want to update you on our view of the market and our continued progress on important initiatives that we believe will set Stewart up for success in the long-term. During the last three to four years, we have focused on fundamentally improving Stewart's operating performance and launching off on a journey to become a premier title services company. While the current economic environment poses significant challenges, we have materially improved our business, creating a strong or resilient business that will thrive over full real estate cycle. But we also know there is more that we can do. And it is critical for us to remain focused on improving margins, growth, and resiliency to improve scale in attractive markets and enhancing our operational capabilities. In difficult markets such as the current, it is often indeed a focus on achieving these long-term goals. However, I'm very pleased with our progress on these enterprise initiatives during the second order and are not serviced with improving our long-term performance. Given the continued volatility in the market, we have balanced investments in these initiatives that we need to manage expenses very thoughtfully. As we've discussed before, we are not surprised that the challenging economic environment continued into the second quarter. Although interest rates declined early in the second quarter, they increased throughout the remainder of the quarter, and the 30-year mortgage interest rate now offers around 7%. As would be expected, the increase in rates has offset some of the typical seasonal increases in residential volumes that are expected during the summer months. Fortunately, we have seen modest increases in the transaction volumes during the second quarter after experience a historic level in the first quarter. So, the active new homes is strong although listings for existing homes remains very low. We expect the challenges of this environment to continue throughout 2023. We advantage cost carefully throughout this market, while on our long-term strategy, which requires a careful balance between investing in initiatives and managing expenses. We've been careful not to take actions that we felt would threaten our competitive position in long-term value creating opportunities. We believe that the real estate cycle will be founded 2024 and the best path forward for Stewart to get through these periods is to invest in our people and remain focused on our long-term improvement plan, while managing through a few challenging quarters. We remain focused on our long-term strategy, enhancing our operating model, investments in technology to enhance customer experience and improve efficiency of our operations, and building scale in targeted areas. We recognize that these strategic investments will cause the cost ratios to remain elevated in a market with exceptional low transaction volumes. We believe that these long-term investments coupled with thoughtful near-term expense management will improve our structure and financial into the long-term. In our direct operations, going to scale and attractive markets remains a priority. We are routinely reevaluating markets where we have the opportunity to pre share and enhance our leadership strength. Given the market uncertainty, we have been more selective in our decisions in order to ensure our deployment capital makes sense for the long-term. Positioning our commercial operations for growth across all our business lines has been a key focus of as those operations are important component of our overall strategy. We are making investments in talent so that we have the leadership in place achieve these objectives. We are investing in technology to support the commercial operations to allow us to better serve our customers and we remain optimistic about commercial, but as we discussed last quarter, the commercial environment remains uncertain in the short-term due to changing financial markets. Certain commercial sectors such as energy would be very strong for us, but we see ongoing challenges in sectors like office and multifamily. However, we believe our focus will create long-term growth in the commercial markets. In our agency business here are leveraging technology to drive market share gains. We have made excellent progress on our deployment of technology and services to provide a significantly improved agent experience for Stewart. This experience includes greater connectivity, ease of use, and risk reduction for our agent partners. We are pleased that our platform of services for agent is the strongest it's ever been and we've begun to see meaningful progress in target markets such as Florida to agency commercial and others. A significant component of our investments is focused on improving our technology for the type of production process automation and centralization to improve operational efficiency and capabilities. We have already made significant progress improving the customer experience across all channels and are rolling out our agency technology platform, which significantly enhances ease of use and connectivity with agents. Another area of priority is we work to improve our operating efficiencies, the centralization of digital of our title plans. During the quarter, we made significant progress on our road map to integrate completed acquisitions in our production in other systems, which improves the customer experience as well as the overall operating efficiencies that we have built building on for the past several years, integrating the remaining required companies is a top priority for the balance of 2023. Maintaining strong financial position is always important but even more during a market like this. Our strong financial position, like we currently have, allows us to make opportunities addresses. Financially, our long-term goal remains to generate high single, low double digit margins over the cycle. Over the cycle, they will be high in low quarters as evidenced in the first quarter. However, the modest increases in transaction volumes, margin improved significantly as indicated by our second quarter results. In addition, the investments we have been discussing once fully implemented should allow us to achieve low double-digit margins in the cycle. While we're encouraged by improvements in talent, technology, customer experience in our financial model, work remains being done and the journey is not complete. We've been focused on strategic plan of building to improve competitive position by building more efficient and having a disciplined operating model that functions well throughout all real estate cycles. We have emphasized growing scale and attractive markets across all lines of our business and we have made significant progress in improving customer experience in all our channels. Retaining key talent is always important and we have been even more focused on retaining talent through this market so that we have the right team in place as the cycle improves. Our efforts per year to result through increased year-over-year market share gains into each of our direct agency and commercial business. Let me conclude by reinforcing that we have been managing our expenses and investments with sensible balance between operating discipline and current short-term market challenges and strengthening Stewart for long-term growth performance. The strong financial footage should best position us to take advantage of the opportunities that this cycle will provide. Finally, my positive long-term view of the real estate market, the ability of Stewart to accomplished within your title service company is not weaver. Our associates have worked hard throughout these challenging times and they appreciate all they have accomplished and I also want to thank customers for their continued loyalty and support. Dave, we will now update everyone on the results.