Caren Mason
Analyst · Stephens.
Sure. So we made sure that we got information on every one of the markets we serve both direct, hybrid and also, of course, full distributor coverage from our country managers and our team and our executive team several times a week. And most of the time, we would have a little different point of view than what you might have been reading in local media or national or global media. When we look at Europe, definitely Spain, Italy were impacted greatly and those markets shutdown permanently. However, even in the worst of times, some of the best training, education and virtual connection was happening with our Spanish and Italian surgeons, as well as in other parts of France, for example, the Netherlands, et cetera, Belgium. When we look at Germany, Germany had some clinics that remained open most of the time that others were shutdown in other parts of Europe. Germany still, of course, practiced the appropriate guidelines and work at home. But we found that in Germany, which probably contributed obviously to their growth, surgeons were continuing to provide patients, but one of them ICLs. We've had some interesting stories. I'm going to share very quickly 2 of them. One is that one of our European patients has actually had her ICL experience tattooed on her arm from top to bottom and was unable to have them completed because the tattoo parlor was shutdown. But she was so taken with the life change that during the COVID shutdown she was on social media showing her tattoo in progress and how everybody should get ICLs because her life had so dramatically changed. We also had a German bachelorette from a bachelor show who also was covered during the shutdown for her ICL enthusiasm in multiple magazines and trade publications. So in Europe, we really had the gamut between what we would call closed, emerging and open, and those are the 3 categories that we would check multiple times a week to determine what we needed to do and when. We also kept a running tab of all of our webinars, et cetera. And then we also created a library of educational excellence that we shared around the globe. When you look at Asia, Korea really never slowed down. Korea continued to do the right thing, but the surgeons managed to be open through their challenge. Same with Japan. Even in the height recently of shutdown, Japan continues to aggressively help patients who really want to be visual free with visual safety. And then also obviously China, we were shutdown from the end of January through the end of March, a little bit into March, and then we really saw the pickup in the last few weeks in April.