Peter Faricy
Analyst · Baird
Thanks, Mike, and good afternoon, everyone. I'd like to take a moment and welcome the newest members of the SunPower team from Blue Raven Solar, now joining us for their first public earnings call. We are very excited to have them on board as we continue to expand our presence across more states and deeper into all segments of the residential market. As I told you last month, we view the acquisition of Blue Raven as an important step towards growing the company geographically and providing our customers with the best possible experience in the industry. As we will discuss further in a few minutes, we are building on this acquisition with four important investments across the organization through 2022: building a world-class customer experience; number two, expanding our product offering; number three, growing our sales footprint; and four, expanding and upgrading our customer financing options. Over the past few years, you've been with us through several major restructuring events and strategic changes. I'm pleased to report we have found our footing. With a streamlined company and our healthiest balance sheet in years, we are now going on offense to grow our business across a vast, mostly untapped residential TAM. Please turn to Slide number 4. SunPower's third quarter financial results were in line with our October 5 update. Residential demand remains strong with 29% customer growth in the quarter versus last year, and we remain on track for $100 million bookings run rate for SunVault by year-end. As we consider our options for the CIS business, we continue to view prospects for this business as bright for the right owner due to the robust bookings and federal policy tailwinds. As expected, we have received indications of strong interest in the business from multiple outside parties. We expect to be able to update you further on our strategic decision process before the end of the year. As we've discussed before, the recent acquisition of Blue Raven Solar increased our geographic exposure beyond California to 50% of annualized sales. We continue to target further meaningful sales diversification through 2022 and beyond with a combination of organic growth initiatives that would achieve our goals and enhance shareholder value. We are also building our capabilities to offer customers new financial options, more integrated product offerings and the best customer experience in the industry. Towards these ends, we've made the key senior leader hires, more on our newest executive team members later in this presentation. We are also delighted to announce that SunPower was selected to participate in the Department of Energy's Connected Communities demonstration program, which we think will highlight the value of distributed solar and storage as a grid service. Finally, last month, we are proud to announce SunPower's 25x25 initiative to support solar to underrepresented communities, more on that in a minute. Please turn to Slide number 5. Our core residential business is growing fast with 14,200 new customers added in Q3, 29% growth versus last year. We also have a quarter's worth of backlog at 117 megawatts, almost double of the Q3 2020 backlog and robust top-of-the-funnel activity with record lead generation and 3x the number of appointments generated versus 2020. This brings the total residential installed base to 390,000 customers before adding another 20,000 customers from last month's acquisition of Blue Raven Solar. We also point towards the significant contribution from the new home segment, with 5,700 customers added in the quarter, and with visibility towards as many as 58,000 more in the pipeline, including multifamily. We recently announced a multiyear agreement with national luxury homebuilder, Toll Brothers, to be their exclusive solar provider in California with a terrific opportunity for expansion to other states. With the industry's most experienced and respected homebuilding division, SunPower is a preferred solar and storage partner for over 20 of the top ranked U.S. homebuilders with additional national and regional agreements regularly being added. Residential gross margin for the quarter was 24%, up nearly 50 basis points sequentially and more than 600 basis points year-over-year. We remain on track to exit 2021 at the residential run rate greater than $0.70 per watt. The increase continues to be driven by a lower cost of capital and the continuing conversion and mix from component sales to higher-margin full system sales, which totaled approximately 55% of residential installations for the quarter. We also continue to make terrific progress with SunVault. The direct sales business saw an attach rate of 27% in the quarter, and our dealers continue to ramp up sales. We exited Q3 at a bookings run rate of $80 million and remain on track for $100 million bookings run rate by year-end. Please turn to Slide number 6. Among our highest priorities, we are committed to grow the sales of SunPower across more territory and market segments. We're doing this in three ways. Number one, we're hiring and investing in our dealers and direct sales channels where we added nearly 200 – nearly 180 new dealers this quarter. Our acquisition of Blue Raven Solar last month helped boost our sales profile across more than 14 states with minimal overlap with our existing dealer network. This increased geographic footprint outside of California to 50% of annualized sales, and we continue to investigate additional residential growth opportunities. We're also focused on new direct sales channel penetration, including working with online energy consulting platforms, and finally, introducing more product offerings. Two weeks ago, we announced an agreement with homebuilder, The New Home Company, to include the full complement of SunPower equipment in all 72 homes within their newest community, including an Equinox solar system, SunVault storage and a Wallbox EV charger that can be configured as a comprehensive home energy management system. The Toll Brothers agreement, I mentioned earlier, also includes both solar and storage options. Please turn to Slide number 7. Last month, we disclosed our plan to redeploy $35 million in proceeds from the sale of our Enphase Holdings back into incremental investments that will lead to higher sales growth and gross margin. Here, we are previewing three of the major categories of investment. Number one, we're developing a much wider and more cost-effective array of comprehensive customer financing options originated by us directly rather than through third-party lenders for both component and system sales. Loans and leases would continue to be kept off balance sheet. Loan servicing will eventually be handled through our unified MySunPower app, where we intend to reduce the friction of loan applications with a 40% reduction in click-through and a 66% reduction in payment processing time. We are also investing in new product development to capture more market share and increased TAM such as low cost, yet high-efficiency, high-value solar panels targeted for the mass market segment. We're also planning on introducing larger battery systems that will add more features and capabilities. And finally, the use of our Wallbox EV charger products as a standard offering along with battery storage. Furthermore, studies have shown that approximately 20% to 30% of EV purchasers ultimately go on to buy a home solar system as well. So in addition to the direct value generated by the equipment sales, we view EV charging as a potentially important method of solar lead generation. Finally, we're investing to improve the customer experience through best-in-class service and support, which I view as the foundation for customer trust and loyalty and ultimately drive lower customer acquisition costs over time. We are targeting Net Promoter Scores over 50, an indicator that belongs to the most loved consumer brands and best companies in the world. We are also funding digital and tech support for the creation of the MySunPower application that dealers will use from everything from design to sales to customer financing, removing as much friction from the process as possible. We plan to discuss more detail on all of these categories and much more at an Analyst Day that we are planning on holding in Q1 of 2022. Please turn to Slide number 8. To make these critical innovations happen, let me take a moment to introduce you to the newest members of our executive team. I'll start with Jason MacRae, who is our new EVP for Financial Products, and is leading the effort to create our own customer financing operation. He comes to us from Capital Group, where he was Chief Data Officer for Investment Research. But before that, he's a fellow Amazon alum where I worked with Jason when he was the General Manager of the Amazon Lending Business and Director of Research Science. Jason also spent seven years at Morgan Stanley as Global Co-Head of Credit Solutions. He's a world-class financial products leader. Number two, we also welcome Nate Coleman as our new Chief Product Officer. Nate comes to us with more than 20 years of experience in the solar industry. Most recently, he was Senior Director of Advanced Products at Sunrun, where he led product development road map and new product introductions for residential solar, energy storage and electrification programs. Nate was with SunPower earlier in his career, so we are welcoming Nate back to the family. Welcome back, Nate. And finally, number three, Nuala Murphy joined our team. She leads customer care and comes to us from Wayfair and Amazon, where she headed up Amazon Web Services, Global Customer Care services team and the worldwide vendor support organization teams for over seven years. She's also a Bank of America alum where she was SVP, Head of Customer Contact. Nuala is a world-class customer care leader, and we are grateful to have her leading our teams. Overall, very fortunate to have Nuala, Jason and Nate on board as we transform SunPower into the premier option for residential solar solutions. Please turn to Slide number 9. Continuing with the good news, I'm very pleased to announce that SunPower has been chosen to participate in the Department of Energy's Connected Communities grid services demonstration project. We are partnering with KB Home, the University of California Irvine, Schneider Electric and Southern California Edison to develop two new all-electric micro-grid tiered home communities with more than 230 homes participating. Ultimately, we see the successful application of SunPower equipment bringing grid service benefits worth as much as $200 per year to each customer. Please turn to Slide number 10. In September, we were very proud to announce our 25x25 Justice Diversity, Equity and Inclusion initiative to ensure that the benefits of clean energy are extended to underrepresented communities with a more diverse workforce and an equally diverse network of dealers and subcontractors. sOnto the initiative, one of our goals is to extend the SunPower world-class customer experience for people who live in historically underrepresented communities, targeting a buildup to 25% of our residential customer base. This includes the provision of a no-interest loan solar system to low-income customers as part of our plan to roll out more and newer low-cost financing options to everyone. Before I close my remarks, let me make a few comments about NEM and California. For decades, California has led the nation when it comes to accelerating consumer solar and battery storage adoption. We are proud of this leadership, having worked with Governors Brown, Schwarzenegger and Newsom across our 35-year history of doing business and being headquartered in the state. Governor Newsom, in particular, has a long history of supporting and advocating for consumer solar starting with the programs he established when he served as mayor of San Francisco. However, the net energy metering changes proposed by the utilities as part of the state's review process would be a major step backwards, amounting to attacks on consumers who deploy solar and battery storage on their homes and businesses. Distributed solar systems are clearly going to be a major part of the solution for California's stated carbon reduction goals and are critical to a more resilient power system. Large-scale centralized systems are only part of the solution. These centralized systems rely upon overhead electric transmission lines that increase the risk of wildfires and are subject to curtailment and underground lines that are up to 6x more expensive. We must encourage electric consumers to adopt more at-home solution, not less. Our top priority is to expand electricity bill savings and resiliency benefits of distributed solar and battery storage. We encourage and expect Governor Newsom and the California Public Utilities Commission to share that priority and to make the right decision for Californians in accordance with it. With that said, I'd like to turn the call over to Manu Sial, CFO of SunPower. Manu?