Ladies and gentlemen, greetings, and welcome to the Spok Holdings First Quarter 2024 Earnings Conference Call. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Al Galgano. Please go ahead.

Hello, everyone, and welcome to Spok Holdings' First Quarter 2024 Earnings Call. I am joined today by Vince Kelly, Chief Executive Officer; Mike Wallace, President of Spok, Inc. and Chief Operating Officer; and Calvin Rice, Chief Financial Officer. I want to remind everyone that today's conference call may include forward-looking statements that are subject to risks and uncertainties relating to Spok's future financial and business performance. Such statements may include estimates of revenue, expenses and income, as well as other predictive statements or plans, which are dependent upon future events or conditions. These statements represent the company's estimates only on the date of this conference call and are not intended to give any assurance as to actual future results. Spok's actual results could differ materially from those anticipated in these forward-looking statements. Although these statements are based upon assumptions that the company believes to be reasonable, they are subject to risks and uncertainties. Please review the Risk Factors section related to our operations and the business environment, which are contained on our first quarter 2024 Form 10-Q and related documents filed with the Securities and Exchange Commission. Please note that Spok assumes no obligation to update any forward-looking statements from past or present filings and conference calls. With that, I will turn the call over to Vince Kelly. Vince?

Thank you, Al, and good afternoon, everyone. Thank you for joining us for our first quarter 2024 earnings call. I'm very proud of the strong performance our team was able to deliver in the first quarter, and I believe these results position us well for the remainder of the year. We've gotten off to a great start, and we are maintaining that momentum. Let me also take this opportunity right upfront to remind everyone that our mission remains solidly unchanged, that is, to generate cash and return capital to shareholders over the long term, while responsibly investing in and growing our business. As we've demonstrated with our performance over these last 2 years, we believe we are on a sustainable path to doing so and that our cash flow is on a path to grow into our current dividend level and cover it in full on an annual basis. That's our job and our primary focus. Returning capital to shareholders is our legacy, and we feel good about executing a strategy we believe in and that we have had a lot of historical success with. Today, we'll share with you an update on how our strategic business plan is progressing in support of this goal, as well as our financial results for the quarter. I'll start by reviewing the agenda for today's call. The order is going to be as follows. We'll begin by providing a review of our company performance for the quarter. I'll then turn the call over to Michael Wallace, our President and Chief Operating Officer, to review some of our quarterly sales highlights. Then our Chief Financial Officer, Calvin Rice, will review our first quarter financial highlights and financial guidance for 2024. I'll then wrap up the call and open it up for your questions. As…

Thanks, Vince, and thank you, everyone, for joining us this afternoon. As Vince pointed out, it was a very strong quarter, and we made tremendous progress in a number of key performance areas. Yet, amidst all the progress in creating a solid financial platform and shareholder-friendly capital allocation strategy, we remain true to our mission of being a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. And Spok enables smarter, faster clinical communications to our customers. We have over 2,200 healthcare facilities as customers, representing the who's who of hospitals in the United States. We have built our solutions over many years and have longstanding valuable customer relationships. This is coupled with the financial strength that over 80% of our revenue is reoccurring in nature, and we are a company with no debt, which provides us significant flexibility. In the first quarter, our $7.9 million of software operations bookings included 19 6-figure customer contracts, sustaining the momentum that we saw last year. Most impressively, that included 4 multi-year engagements. And those 6-figure contracts had an average contract size that was up nearly 40% from the prior quarter. We are extremely pleased with this start to 2024. Let me take a few minutes to highlight a few of the customer engagements that we signed last quarter. The FirstHealth System serves more than 1.4 million patients and 200,000 health plan members, covering an extensive area of 250,000 square miles. This rural health organization sends over 120,000 messages and handles more than 3,000 codes per month using Spok solutions. Through this multi-year commitment, they benefit from 3 years of steady budgeting, upgrades, a new test system, value-added services and the flexibility to adopt upgrades as required for CTI dependencies…

Thanks, Mike, and good afternoon, everyone. I would now like to take a few minutes and provide a recap of our first quarter 2024 financial performance, which we reported today. I encourage you to review our 10-Q when filed, as it includes significantly more information about our business operations and financial performance than we will cover on this call. Turning to our income statement, in the first quarter of 2024, GAAP net income totaled $4.2 million or $0.21 per diluted share, compared to net income of $3.1 million or $0.15 per diluted share in 2023. For the first quarter of 2024, total GAAP revenue was $34.9 million, up from prior quarter revenue of $34 million and compared to revenue of $33.2 million in the first quarter of 2023. The Revenue for the quarter consisted of wireless revenue of $18.6 million, which was down 2.3% from the prior year, and software revenue of $16.3 million, up 15.3% from last year. With respect to wireless revenue, we saw improvement in quarterly net unit churn at 1.6% in the first quarter, down from 2.5% in the prior quarter, and a $0.30 increase in ARPU or 4% from the prior year. The increase in ARPU was primarily driven by the success of our pricing actions undertaken in late 2023 and, to a lesser extent, continued sales of our new GenA pager. While we believe the demand for our wireless services will continue to decline on a secular basis, as reflected in our declining pager units in service, we are hopeful that our focus on pricing and other initiatives like the GenA pager will continue to further offset revenue loss through pager unit decline. Turning to first quarter software revenue, maintenance revenue totaled $9.3 million and was up from the prior year quarter by approximately…

Thank you very much, Calvin. Before I open the call up to your questions, I'd like to again point out how proud I am of the strong performance our team was able to deliver in the first quarter and believe these results position us well for the remainder of the year. We believe we're in a great spot to grow our franchise, while growing -- while returning capital to our shareholders. We have a long-term organic growth engine in our software solutions through Spok Care Connect, and we maintain a source of strong recurring revenue in our wireless service line. We run the largest paging offering in the world, integrated with our software operations, and we have enhanced our paging platform and user devices to serve our core healthcare customer base. We believe, with these 2 assets going for us, our best financial results are ahead of us and Spok's future is bright. We appreciate your support and interest in Spok, and we look forward to updating everyone again next quarter when we report second quarter results in July. Thank you very much for joining us and have a great day. Operator, you may now open the call for questions.

[Operator Instructions] Our first question is from the line of Eric Martinuzzi with Lake Street Capital.

Congratulations on a successful start to the year. I wanted to just start the questions with what jumped off the page for me was your software bookings number, that 39% growth. I know it's wrong to get too excited in any given quarter, but certainly, having that $7.9 million number, that was, as you said, I think, second highest quarter -- the second highest Q1 in the company's history. So just -- are we still -- kind of like to take it back out to a full year view, are we still looking for double-digit growth on a full year basis for the software bookings?

That would be yes. And it's okay to get a little bit excited, Eric.

Yes. As far as the pipeline goes there, was this just kind of we had a confluence of large deals coming in? Or is there something else behind it?

The pipeline continues to grow. One of the things that's really helping us this year is, we've put a lot of investment and time now since the pivot into our road map, and we've been giving previews of our road map and the functionality that we're adding to our solutions to our customers, and they're buying it. And our sales team is knocking the cover off the ball right now, had a fantastic first quarter, and April was phenomenal, right? So you never know what May and June and the rest of the year are going to bring, but we've gotten off to it. The first 4 months is incredibly strong compared to the first 4 months last year. Now, having said that, you'll recall that in the second quarter last year, we had one big, gigantic, colossal $5 million deal, which really bumped the second quarter numbers way up. And so, we could always get another one of those big wheels. We did pull a pretty good sized wheel into April. But right now, just to be honest, I don't have a $5 million one single deal in the target and the crosshairs right now. But I think we're going to end up having a pretty darn good second quarter as well.

Eric, it's Mike. I guess I would add one little piece of color to that. The first quarter was really positive in the area of -- we actually didn't have one of those really big deals. We had 19 6-figure deals, and the highest deal within those 19 was about $600,000 or $700,000. So we are hitting a lot of singles and doubles and triples, if you will, which I think portends for good things for the rest of the year as we're just -- we're doing the basics really, really well.

Okay. You noted in the press release the investment -- slight incremental R&D dollars being spent. Where are we pointing those as far as -- is this going to the contact center? Is there an element that's going into the wireless product? What's the incremental lift...

Primarily going to our operator console and also our alerting solution, which we call Messenger, which does kind of clinical alerting out there. But it's a lot to do with the operator console and bringing new functionality to it.

Okay. I assume this is feedback from customers and just working through a punch list.

Absolutely.

Okay. All right. And then, the cash, as Calvin mentioned, you talked about it stepping down here in Q1, Q1 always being seasonally more challenging. Based on the outlook that you've got for the year, on my model, I had the -- roughly midpoint adjusted EBITDA, $30 million, converting into around $26 million of free cash flow. Is that still in the ballpark for what you would expect on a full year basis?

Yes, it sure is, Eric.

Okay. All right. And then, last question. You talked about the churn being down here in Q1. That's great to see. I know on a trailing 12 months basis is really more how you like to look at it, and it was around a little over 7% for the 12-month period ending Q1. What is that expectation, the full year outlook? What's the expectation for the full year churn?

Yes. I would say that our expectation is consistent with what we've been saying. We saw that drop quite significantly in the first quarter. I can tell you here for the first month of the second quarter that we are very pleased with those results, and I would expect it to drop from what we saw in Q1. So, still in line with what we've been saying. I expect to kind of return to the mean in the 4% to 5% kind of range on an annualized basis.

Got it. All right. Well, congrats and good luck for the rest of the year.

[Operator Instructions] As there are no further questions, I would now hand the conference over to Vincent Kelly for his closing comments.

Okay, everyone, well, thank you very much for your support and for joining us this evening. It does conclude today's teleconference. We look forward to speaking with you in July when we report our second quarter numbers. Everyone, have a nice evening.

Ladies and gentlemen, that concludes today's conference. Thank you for your participation. You may now disconnect your lines.