Lance Uggla
Analyst · RBC Capital Markets. Your line is open.
No, not at all. Actually, if I look at all of our teams, they do a great job expanding margin each year. One thing you should know about our margin expansion, a lot of it has come through our attrition and then replacing attrition in near and offshore locations, which have substantive gains for our operational development testing and other roles. So we've got 16,000 people, about 4,000 of them are in better cost of living locations and that gives us more than probably 100,000 per person fully costed [ph]. So we've been doing that naturally, and the teams have been expanding staff but reducing costs and adding margin by leveraging our footprint, which is now very well developed. And so a lot of what we're doing here across the whole firm is accelerating some of those initiatives, and that means we've got to look at everything across the firm, whether it's, finance, HR, tech, development, whether it's product people and product development folks. We really have to leverage that footprint globally and that's across the whole firm. Brian's already running a lean, mean Energy team which do a great job and our view is the diversification there across Upstream, Midstream and Downstream gives us ample opportunity to deliver great results for the firm. It's actually quite interesting, when you actually look at what's happening to us through this period as we gave you a worst-case scenario actually, the worst-case scenario is being driven by our best performing division which is Automotive, because they have the variability around the used car and the Listings businesses around CARFAX and CARFAX Canada. So here we are in an environment where everybody is worried about our energy market performance. But the energy market performance would have been completely absorbed in the outperformance of financial markets, CMS and automotive but it's the combination of this worst-case scenario that puts us in a place where the cost initiatives are, I think, prudent because they put us in a very flexible position for 2020 profit delivery but also with a variable return of expenses. We're now actually well-positioned for 2021 and 2022 and I just really felt it was important to give you guys our models, which I don't think is going to be the norm across companies out there, but we basically shared with you my planning tool, how I'm managing the company, and I'm going to update you on that every quarter. And as far -- since merger we, I guess, besides one little blip, we've never missed a single number we've given to you. So don't expect us to do that going forward. We plan to hit these numbers and hopefully be able to surprise. Okay, next question?