Lance Uggla
Analyst · Macquarie Capital. Your line is open
Okay, I can see you guys aren't breaking us down on the financial side, so you're hitting us from AI, sales force productivity. Brand-new questions we haven't studied yet. So, sales force – hey, for any company, we all want to have the best sales force productivity possible. So, for us, we've broken our sales teams into account management and sales specialists. Sales specialists are commission-led so are very much self-motivated hunters, and they work within their product groups and they do an exceptional job to go out and close deals and renew deals and make sure that revenue is brought in. The addition of account managers across the firm, so we now have both financial market account managers that look for all the revenue synergies across the big financial players. We also, under Mark Rose, have – who is one of our senior energy experts, is leading account managers across corporates. And so, for us, we feel that if we cover our biggest corporate customers and financial market customers with account managers that are not led by the commission of the sales, but rather by deepening the relationship, and then organizing our sales specialists and product specialists into the account, we have a much more productive group. So, we've done that, that's been the last two years' work, and we're seeing the fruits of that and we're quite pleased with that. The second thing that gives us productivity is using technology. And so, at the base, if you want to be – go to the lowest-hanging fruit, of course, you have to have a good CRM. And when we merged, we had three. So, by fall of this year, we'll have a single CRM for all our sales teams globally. And that gives you the tools then to be more productive. More productive with the prescreening, the pipeline management, taking your sales team and products through the stages of closing, qualifying, and closing a deal and then, obviously, the renewing and managing the post sales. And for us, there's only one thing we want to do, is we want to be world class and we want to constantly improve productivity. And I think we've got all the knowledge and capability to do so, and we're working hard to make sure we set a high bar. Next question.