Ordan Trabelsi
Analyst · Rodman & Renshaw. Please proceed with your question
Thank you, Scott. February 21 of this year, I began my new role as CEO for Ordan Trabelsi after being with the companies since 2013. Arie Trabelsi, our prior President and CEO will continue to contribute to the company's success as a member of the Board of Directors. I'm excited to have the opportunity to lead SuperCom disclaims and focus on the company's current initiatives to enhance shareholder value. In this new role, focus on mines [ph] and companies to grow revenues expand our customer footprint. Much of our investment will be in our IoT segment, we believe it lies the greatest opportunity given the market dynamics and our competitive capabilities. Currently, we have a high win rate in our projects bids. Over 65% year up in the recent past, this is a result of outscoring our competitors with the help of superior technology. With every new project we win, whether it be Sweden, Denmark, Czech Republic, or many others, we continue to develop more cutting edge capabilities and features to our technology suite. We will continue to lead with strong technology. We plan to start investing more in our sales and marketing teams to guide revenue growth. Whereas in recent years, our investment in sales and marketing was minimal in IoT compared to our competitors. Additionally, beginning in the first quarter of 2021, we plan to return to reporting our results on a quarterly basis. We have invested in our finance department and effort to improve the quality of our financial management and timeliness of our reporting, and we'll be providing more transparency to the street. Furthermore, in 2021, together with our enhanced cost division new product offerings and gradual release of COVID-19 limitations and restrictions, we are seeing increased activity in our target markets and are excited about the direction in which we are going. COVID-19 initially our negative impacts on IoT business, and governmental agencies limited their operations and courts closed for less use of our electronic monitoring devices from inmates. They moved to home confinement and our active unit count decreased. However, due to higher amounts of COVID cases in many correctional facilities given the challenges of maintaining proper social distancing in close quarters. We saw a general industry trend toward the increasing use of home confinement as a way to address overpopulated prison. This trend increased demand for our peer security electronic monitoring suite of products, particularly that those government agencies are being beginning to reopen. We expect this trend to benefit the segment in 2021 and in coming years. And in 2021, we're seeing the growth towards our free COVID active user numbers many of our customer region, we're also seeing increased RFP and bid activity, as restrictions related to COVID-19 are gradually beginning to ease [ph]. We have been gaining significant traction in recent years, in both 2019 and 2020 we secured over 10 new multiyear government projects each. Highlighting our value add and also setting the stage for increased recurring revenue in coming years. Our primary focus is our IoT segment, which has been gaining traction addressing the two challenges directly and indirectly associated with COVID-19. First, in many areas, the COVID-19 outbreak has forced local authorities to reduce the prison population through a transition to non-confinement. Our pure security suite solution directly addresses this challenge with a comprehensive offender tracking platform that provides real time electronic monitoring and tracking for national and municipal criminal agencies. By being able to accurately and effectively track inmates our authorities are able to safely consign offenders while minimizing the risk of COVID spread and already overpopulated prison. This solution not only enables the managing of inmates that are at home, but also reduces the cost of maintaining those that remain by providing a safer environment with a prison facility. During the second half of 2020, we won several contract awards validating the value of this technology. On September 3, 2020, we converted pilot and the Caribbean into a new contract for our peer security sweep or electronic monitoring and tracking platform. This solution ensures public safety by securing monitoring offender location restrictions, providing a platform of tools that aid in the reduction of offender recidivism. On November 30 2020, after a live incentive pilot, we secured a new electronic monitoring contract in the state of Wisconsin for a pure security electronic monitoring suite. On December 1 2020, we announced the launch of a $1.2 million five year contract with the government of Latvia in Europe for national electronic monitoring, billed monthly which provide a recurring revenue stream. This contract also includes a peer security electronic monitoring suite, which will monitor subjects under house arrest with GPS tracking. On December 3, 2020, they want a new juvenile electronic offender monitoring contracts in the state of Alabama, using our free track GPS solution, which also billed as a recurring revenue resource based on daily usage rate. On December 7, there was a new electronic monitoring contract with the state of California with private companies serving these additional services market and other electronic monitoring contract. On December 9, we announced working with the sheriff's office in the southeast U.S each for pure track solution. Our pure health technology has also been in demand and became an effective tools to implement quarantine measures to reduce the spread of COVID-19. In March of 2021, we launched a pilot using this solution with Israel's Ministry of Health to ensure traveler quarantine compliance. The pilot enabled people arriving to Israel the option of performing the quarantine for 10 to 14 days at home, instead of having to go to a specific isolation location or Corona hotel. In this case, designated Corona hotel. In the program 100 Pure Care or pure health devices embraces were installed on non-vaccinated travelers who entered Israel from other countries to ensure compliance with the governments quarantine requirements. After the pilot proved successful, the Israeli government issued a competitive RFP and was awarded the contract or awarded the tender with an estimated value of $3 million per month in recurring revenues. The initial terms of the project with the three months with an option to extend up to 36 months. We believe this project validates our pure health technology as an effective solution in fighting COVID-19 and hope for continued momentum as other countries continue to adjust the spread of the virus. Additionally, SuperCom R&D department is focused on building the next generation there are people monitoring products, which are expected to be released July 2021, and years to come. These new products will enhance our overall solution and ensure we keep technology as the leading one in this industry. We also have our supply chain capabilities. In order to support increased demand for IoT products, we've adjusted our manufacturing capacity to enable more flexibility and also scale up to 1000 new units per day of production, a very high amount for our industry. Furthermore, we've made our global supply chain more resilient by reducing our dependency on specific suppliers and geographical regions in light of the difficulties faced in 2020 due to the Covid-19 pandemic. While our primary focus is on IoT segments, we continue to drive value through our security and cyber-solution segments. In fact, over the year, the security segment has completed more than 20 national government projects implementing electronic identification and biometrics for entire countries located in South America, Africa, Europe and Asia. These projects provide SuperCom with strong track record an opportunity to win additional business after having established a strong reputation and build sustainable relationships. Our revenues and these types of projects have shifted from being project based and one time in nature to recurring revenue model. Our cyber-security solution safe and continued to perform well also evidenced by a five year $1.2 million contract won in December in Israel. These contract awards in the second half of last year, and the corresponding recurring revenue provides strong momentum into 2021 while clearly validating value of our product offerings. We are confident we will continue to build on this momentum. We've taken action in the second half and beyond to strengthen our balance sheet. In July 2020 because the 3.2 million private placement with 2.4 million shares and in February of 2021 because a $7 million subordinated note financing with a 5% coupon, providing us additional liquidity to execute on our business plan. In terms of financial performance in 2020, our revenue declined 29% for the full year of 2020. The decline was primarily COVID related, as many governmental agencies shutdown and that are impacting our customers' ability to process prisoners to home confinement, as these agencies are beginning to reopen, we are seeing an increase in activity in 2021. During 2020, we focused on cost improvements and optimization to address the uncertainty related to the pandemic. Our gross margins improved 47% up to 39% in the prior year, primarily driven by improvements made to our services segment. We reduced our research and development spend by $1.6 million in 2020 or 24% revenue to 20% of revenue. Our sales and marketing expenses declined by $1.8 million in 2020 or from 21% revenue to 15% of revenue, and our general and administrative expenses declined by $1.2 million. Although increasing the percent of revenue for 33 to 35%, or cashless with the cash balance at the end of 2020 was around $4 million. As we see economic begin to open back up, we will invest in our sales and marketing to drive revenue growth. And with that, I'll turn the call over to operator to open the call for questions. Operator?