Keyvan Mohajer
Analyst · Northland. Please go ahead
What you just heard was a sneak preview of a new product called SoundHound Chat AI. It ushered in a new phase of voice enabled conversational AI that used to only exist in science fiction. By combining the power of software engineering and machine learning with generative AI, we can finally deliver the digital assistant experience that users have been desiring for decades. Please stay tuned for our official launch announcement ready to soon. Let's review our expected business impact of this change as it relates to our three pillar strategy. In our pillar one will be power devices and cars. More users will use their assistance more often. Users no longer limit their interactions to simple control commands, setting timers and playing music. They can have lengthy useful conversations with their assistants. This increasing usage and translates on increasing revenue and licensing fees are SoundHound. Combined with our breakthrough Dynamic Interaction, which I'll talk about shortly, this will further strengthen our position as a leader in voice interfaces by creating more interaction capabilities for users of our products. In addition, more product creators will demand this feature and this increase in adoption will also increase the revenue per SoundHound. In our pillar two, more tasks can be automated and in general customer service, an area of important focus for SoundHound will be transformed with AI being not just cheaper than humans but also better than humans. But incorporating the possibilities that are already proven from generative AI and large language models into customer service applications, we envision that end users will ultimately prefer to speak on AI agents rather than a human representative when talking to a business. We expect our expansion to new customer service verticals to accelerate, and ultimately, AI enabled customer service will be as necessary to every business as electricity. SoundHound is in a unique position to take advantage of this rare moment. Due to our advanced and comprehensive technologies, mature product and existing customer base, in our view, this can't be done as a side project. It can't be achieved by simply interviewing a few external APIs, and creating the necessary technologies to winning conversational AI will be costly, inefficient and slow. By owning all the core pieces of the engine, we have a distinct competitive advantage. Innovation has been a core part of our DNA. Last November, we unveiled a new technology called Dynamic Interaction. Sometimes Dynamic Interaction is a multimodal full duplex interface with real-time continuous audio/visual feedback in response to both audio and touch input with no way for awkward pauses or turn taking. It ignores automatic speech make for record suggestions to the user and intelligently decides when to use audio or visual output. We believe Dynamic Interaction is a category defining breakthrough that will raise the bar for human computer interaction. Just like how Apple's multi-touch technology leapfrogged existing touching interfaces in 2007. By combining Dynamic Interaction with generative AI, we expect to achieve our ultimate vision of making computers better than humans in language understanding and more human in the way they interact and respond. Even our unique positioning and strength, the growing demand we're seeing for our independent AI powered products and services will only get stronger as we execute on more opportunities and with more customers. In 2022, we made great progress importing and extending significant relationships and partnerships with a number of new brands with our vertical agnostic technology. In the past year, SoundHound has announced a number of key partnerships and integrations including an agreement with Qualcomm to bring SoundHound both AI to Snapdragon platform, new deals, and integrations with VIZIO, Square, Toast, and Oracle and an expanded partnership with Snap. SoundHound also signed a multiyear agreement with Hyundai and announced an expansion of our Stellantis relationship in Europe as well as a series of collaborations in our commercial space, including with LG, HARMAN, DPCA and DMI. In automotive, we now work with 20 brands, an impressive number given we went from 0 to 20 brands in just a few years. While we continue to add new brands in a portfolio, we're also able to expand with our existing brands globally by supporting new languages, new regions, adding edge and cloud and new services. We are also working with many world-class device manufacturers ranging from smart appliances to TVs and in multiple areas within the IoT space. Here we continue to expand within our existing customers and we are excited about the companies in our pipeline. With more than 75 billion connected devices expected globally by 2025, we see a tremendous opportunity here for our voice AI powered products and solutions. Last year, our voice AI technology was made generally available for customer service starting with SoundHound for restaurants, making our entry into this massive, rapidly evolving service industry. This launched, we have added restaurant customers across North America and continue to pursue relationships with important partners including companies like Oracle, Square and Toast with more to come. Our SoundHound to onboard found both our assistant allows restaurants to automate the ordering process at drive-throughs ordering kiosks in app and over the phone, enabling customers restaurants to create efficiencies in order taking at a time when many are tackling rising food costs, staffing shortages, supply chain issues and other headwinds. Most neighbor foot odor is particularly challenging, requiring specialized speech recognition and complex natural language understanding is matched perfectly with our key differentiators. We are excited as we move forward in 2023, because we expect to continue to add customers and partners and deliver voice AR technology to some of the most well known brands in the world. We aim to power billions of devices and services. And we already voice enable meaningful cars, TVs, mobile apps, IoT devices and restaurants on a global scale, thanks to our extensive set of languages. And while we're excited about what we have built at SoundHound, and the new opportunities we have realized, is nice to see that the success is also being recognized by the industry. We certainly have been named a speech industry award winner, and we were also named as one of the world's top 10 disruptive AI companies by AI magazine. In addition, SoundHound for restaurant has been named among the winners of the National Restaurant Association's Smartbrief Innovation Award for Foodservice after only a short period since market launch. There is undoubtedly momentum building behind AI our company and our category. The convergence of heightened market demand for conversational AI and the technological readiness for our AI powered solutions has positioned us at a critical and very exciting inflection point, one we're trying to take advantage of. In closing since launching SoundHound initial voice AI platform in 2016, we have radically evolved it, globalized it, reached 25 languages, is selected by 20 car brands, and created over 100 branded assistants across numerous brands and languages. We continue to scale into major enterprises including Hyundai, Kia, Genesis, Mercedes Benz, Stellantis, Dodge, Chrysler, Harman, Toast, Square, LG, VIZIO, Snap, Pandora and many others. There's tremendous opportunity in itself to expand within these existing customers, but we're also making meaningful progress in expanding or other submarket as demonstrated we can have a restaurant in customer service. And with recent product launches, such as Dynamic Interaction for customer service and generative AI, we're confident in our ability to both grow within our existing global additive market and expand into new ones. We are in a unique position to maintain our leadership in voice enabled-AI technology and solve extremely difficult problems with our breakthrough inventions for our customers and partners. We're pleased to have ended the year at the high end of our guidance despite the macroeconomic conditions that worsen throughout the year. We remain agile and focused and are confident to grow the business at approximately 50% in 2023. With that, I will not turn the call over to Nitesh to talk about our financial performance for the quarter.