TD SYNNEX Corporation (SNX) Q2 2012 Earnings Report, Transcript and Summary

Good afternoon. My name is Kim, and I will be your conference operator today. At this time, I would like to welcome everyone to the SYNNEX 2012 Second Quarter Earnings Conference Call. [Operator Instructions] Today's conference is being recorded. If you have any objections, you may disconnect. Thank you. At this time, I would like to pass the call over to Lori Barker, Investor Relations of SYNNEX Corporation. Ms. Lori Barker, you may begin your conference.

Good afternoon, and welcome to the SYNNEX Corporation Fiscal 2012 Second Quarter Conference Call for the period ended May 31, 2012. Joining us on today's call are Kevin Murai, President and Chief Executive Officer; Dennis Polk, Chief Operating Officer; Thomas Alsborg, Chief Financial Officer; and Chris Caldwell, President of Concentrix Corporation. Before we begin, I would like to note that statements on today's call, which are not historical facts, may be forward-looking statements within the meaning of the Private Securities Litigation Reform Act. These are forward-looking statements which can include, but are not limited to statements regarding our strategy, including growth, market share, investments and growth of our GBS business; profitability and returns; growth in shareholder value; our leadership position; expectations of our revenues, net income and diluted earnings per share for the third quarter of fiscal 2012; our performance; general economic recovery; anticipated benefits of our CLOUDSolv and other platforms and performance in our GBS segment; the transition of certain customer revenue to fee for service; the impact and integration of our recent acquisitions; benefits of our business model; our product mix, including the launch of new products and services; IT demand expectations and market conditions; operating expenses and operating margins; and expectations regarding any margin expansions. These are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in the forward-looking statements. Please refer to today's press release and documents filed with the Securities and Exchange Commission, specifically our most recent Form 10-Q for information on risk factors that could cause actual results to differ materially from those discussed in forward-looking statements. Additionally, this conference call is the property of SYNNEX Corporation, and may not be recorded or rebroadcast without specific written permission from the company. Now I'd like to turn the call over to Thomas Alsborg for an update on our financial performance. Thomas?

Thank you, Lori. I'll begin with a few highlights and by summarizing our results of operations and key financial metrics, then I'll conclude with guidance for the third quarter of fiscal 2012. Starting with the big picture. We are very pleased to announce that this quarter marks SYNNEX's 100th consecutive quarter of profitability, a great achievement by any measure and moreover, an achievement unmatched by any major competitor in the industry. Kevin will discuss those unique drivers that enable SYNNEX to have made this possible and, more importantly, talk about differentiators that make us optimistic about our future growth and success. Our second quarter of fiscal 2012 was a very solid quarter. In it, we drove continued year-over-year margin expansion and marked another quarter of a virtual 4-year long string of improvements in our trailing 12-month ROIC. For the trailing 12-month ROIC of 11.7%, we have a good 2% to 3% spread over our weighted average cost of capital on which we can drive growth and earnings and shareholder value. Let me share some details behind our Q2 performance, starting with revenue. In our second quarter, total consolidated revenue was $2.48 billion. This is 0.5% lower than we reported in Q2 of 2011 due to the transition a certain customer's gross revenue business to a fee for service logistics relationship, a transition which began late in 2011 and one which we have discussed at length in the last 2 earnings calls. So I'll simply add that had we not made the transition, our reported revenue would have been up year-over-year by about 2.9%, which reflects modest growth within a slow economic recovery. Looking at the segment level, our second quarter revenue from the distribution segment was $2.44 billion, a decrease of 0.8% year-over-year because of the aforementioned transition of certain customer revenues to a fee for service basis. Adjusting for the approximately $85 million related to this transition during the quarter, our year-over-year revenue growth would have been a positive 2.6% for the segment. In our GBS segment, revenues were $47.7 million, up 23.1% year-over-year, due in part to the acquisitions in the second half of 2011 and up 5.9% organically compared to the first fiscal quarter of 2012 as we are just beginning to see the top line impact of the recent wins in our GBS Concentrix business. You can expect to see this trend continue as a result of our ongoing investments in this segment. In fact, our growth in our trailing 12-month annualized contract wins has increased notably in recent quarters, going from approximately $10 million just 2 quarters ago to a rate of $34 million in Q2. This quarter, SYNNEX achieved another industry-leading consolidated gross margin of 6.30% compared to 5.81% in the second quarter of 2011 and an exceptional 6.88% in Q1 2012. Our continuing favorable mix shift to margin-enhancing value-added products and services continue to benefit our year-over-year gross margin expansion. The sequential decline from our prior quarter was as expected, with the Q1 extraordinary margin benefit resulting from the global hard disk drive shortages, which is now largely behind us. Second quarter total selling, general and administrative expenses were $97.1 million or 3.91% of revenues. This compares with $90.9 million or 3.64% of revenues in the second quarter of fiscal 2011 and represents a decline from 4.28% in Q1 2012. Increased year-over-year spending was due to increased amounts of acquired SG&A related to the GBS acquisitions that occurred in the second half of 2011 and net increases in personnel-related costs incurred to further fuel our business growth, including our higher-margin and faster-growing value-added services and solutions in both business segments. Also, please note the prior year Q2 SG&A included a benefit of a $1.3 million adjustment to contingent M&A consideration in the GBS segment. Consolidated operating income before nonoperating items, income taxes and noncontrolling interest, increased to $59.3 million or 2.39% of revenues compared to $54.2 million or 2.17% in the prior year second quarter, representing yet another quarter of year-over-year margin expansion performance in our historical multiyear trend of operating margin expansion. In fiscal Q2, on a segment basis, distribution income before nonoperating items, income taxes and noncontrolling interest grew to $56.4 million or 2.31% of distribution revenues compared to $50.5 million or 2.05% in the prior-year quarter. The GBS segment income from continuing operations before nonoperating items, income taxes and noncontrolling interest, was $2.6 million or 5.4% of GBS revenues, compared to $3.7 million or 9.56% in the prior-year quarter. Again, please note the prior-year quarter included a benefit of $1.3 million for that contingent M&A consideration. Our operating margins in GBS saw a modest growth, significantly even as we continued to make investments in SG&A for both ramping new business and the driving up of significant incremental wins that I noted earlier. We believe this segment continues to have significant margin upside, which will even further enhance our SYNNEX's consolidated operating margin trend in the future. Net total interest expense and finance charges for the second quarter of 2012 were $5.5 million, down about $700,000 from the prior quarter as we reduced our borrowings. Net other expense was $400,000 and is largely a netting of FX losses and gains on investments. The effective tax rate for the second quarter fiscal 2012 was 34.8%. Our second quarter net income for SYNNEX was $34.4 million or $0.90 per diluted share. This compares to $31.4 million or $0.85 per diluted share in Q2 2011. Turning to the balance sheet. Our accounts receivable totaled $1.1 billion at May 31, 2012, for a DSO of 41 days, which is up 3 days from the prior-year quarter. Inventory totaled $875 million or 34 days at the end of the second quarter, which is down 3 days from the second quarter of 2011. Days payable outstanding was 31 days and down 2 days from the end of the prior-year second quarter. Hence, our overall cash conversion cycle for the second quarter 2012 was 44 days, which is up 2 days from the second quarter of last year. Our debt-to-capitalization ratio was 18.9%. This is down from 27.9% in the second quarter of 2011. At the end of Q2, between our cash and credit facilities, the company had well over $600 million available to fund growth. Other financial data and metrics of note for the second quarter are as follows: Depreciation expense was $4.2 million; amortization expense was $2.1 million; Hewlett-Packard, at approximately 36.2% of sales, was the only vendor accounting for more than 10% of sales; capital expenditures for the quarter was approximately $2.7 million; preliminary year-to-date cash flow provided by operations was approximately $122 million; Q2 annualized ROIC was 10.1%, up from 9.3% in the prior year; trailing fourth quarter ROIC was 11.7%, up from 10.3% as of Q2 2011. Now moving to our third quarter 2012 expectations. We expect revenue to be in the range of $2.55 billion to $2.65 billion. This is consistent with more recent economists' forecasts for the second half of 2012 economic outlook and also reflects normal seasonal trends. This guidance also takes into consideration a change of about $100 million to $120 million in revenue from a gross distribution to a net fee for service basis in Q3 as part of our ongoing 2012 transition of certain customers' business. For net income, the forecast is expected to be in the range of $34.4 million to $35.7 million, and corresponding diluted earnings per share is anticipated to be in the range of $0.91 to $0.95. A few comments about this profit projection. The forecast reflects a more normalized profit profile of our distribution business, which we think is more likely in the current economic environment relative to the same quarter 2011. The third quarter 2011 distribution business included the benefits of very strong vendor incentives earned in a normal course of business. Forecast also reflects some continued investments in our GBS infrastructure and costs associated with winning, restructuring and ramping of the significant new business. Third quarter of 2011 also included the benefit of a $4 million adjustment and contingent earnout in the GBS segment that benefited EPS by $0.11 in 2011. As a reminder, these statements of Q3 expectations are forward-looking, and actual results may differ materially. I will now turn the call over to Kevin Murai, President and Chief Executive Officer, for his perspective on the business and our quarterly results. Kevin?

Thank you, Thomas. Good afternoon, everyone, and thank you for joining our call today. I'll begin by sharing with you some of our second quarter highlights and our views on the demand environment. After that, I will discuss our long-term focus areas and competitive differentiators. In the second quarter, within our distribution segment, we continued to grow at above market rates. As Thomas mentioned, our Q2 revenue reflects the 2012 transition of certain customer contacts from gross revenue to a net fee for service arrangement. So after factoring this in on an apples-to-apples basis, we saw organic growth that was positive and better than the recent softness experienced by the overall IT channel. In the United States, stable sales of our commercial IT products were partially offset by weak consumer spending. Once again, we achieved double-digit growth in our higher-margin technical services division. In Canada, we continued to perform well, and we achieved above-market growth in our commercial business, partially offset by the impact of a weak consumer market. In Japan, our business was about flat year-to-year, which we believe is good performance in that market. With our ERP system firmly in place, we will continue to focus on further margin improvement. Also of note for the quarter is our year-over-year margin expansion in our distribution segment. Turning to the GBS segment, let me start by saying that I am pleased with the progress we're making on winning new business, and I continue to be optimistic about the contributions that our GBS segment will deliver in the near future. As I remarked in the prior quarter, in the short term, as we ramp up our new business, our operating margin will be negatively impacted. I also reported that we signed a record amount of new business in Q1, and I'm pleased to tell you that our momentum has continued through Q2. As Thomas shared, the magnitude of our wins, as measured by cumulative trailing 12 months annual revenues signed has increased significantly in the last 6 months. As these new contracts become fully on board, we expect to grow our margins and revenues. Now turning to our third quarter guidance. Our forecast reflects strong execution in our distribution business, given the more modest outlook for the second half of the global economic recovery, coupled with continued progress in our GBS segment. Looking back in time from our third quarter last year, and keeping in mind the year-over-year mechanics that Thomas discussed, we enjoyed significant benefits from vendor programs as we grew specific lines much faster than market. In addition, the hard drive shortage also added significant gross profit to our business over the past few quarters. Our forecast for Q3 is based on a more normalized distribution margin profile. In addition, we continue to make investments in our future, including enhancements to our cloud platform, our renewals business, our Hyve Solutions division and our technical solutions division. Together with the enhancements we've been making in our GBS segment, our growth investments are a little higher than normal. However, we have always invested in our future, and we expect to deliver continued margin expansion resulting in year-on-year EPS growth at a rate higher than our sales growth. So now onto the headline I am most proud of this quarter. Q2 2012 marks SYNNEX's 100th consecutive quarter of profitability. That's a solid 25 years of profitability. I believe this remarkable milestone is proof of the historic success of our business model, strategy and our undying focus on execution. It is also a key differentiator between SYNNEX and other distributors. All the credit goes to our more than 10,000 employees around the world, and I want to thank the entire team for this great achievement. Although our business strategy has evolved over the past 25 years, what has remained constant is our primary goal of delivering increasing shareholder value. What's even more important than our proud past is the dedication we have to continue to grow shareholder value. Today, we believe we are uniquely positioned not only to enhance our superior margin profile, market share gains and other financial metrics, but also to continue to provide us competitive advantage moving forward. Allow me to elaborate. First, in our distribution business, we operate a unique hybrid distribution model offering broad line IT products in a highly efficient way, as well as enterprise solutions that leverage our efficient logistics engine. It is through this model that we are able to manage our product portfolio and deliver a superior margin structure. Second, we're serious about services. Our global business services segment not only contributes as a high-growth, high-margin business, but also has grown synergy with our distribution business. Third, we value innovation. We believe we have taken a thought leadership role in the market in areas such as the cloud, our focus on key vertical markets and our ongoing evolution to provide more and more valued services as part of our IT solutions. Last but not least, is the deeply embedded culture at SYNNEX that drives discipline, financial and operational performance throughout the company, which is characterized by our low-cost leadership position, very disciplined M&A decisions and a highly flexible and variable cost structure, which we managed well throughout the various economic cycles, even through the great recession. All of these differentiators combined to position SYNNEX uniquely as an innovative, disciplined, financially flexible low-cost leader in our space. And again, I commend our entire 10,000-plus team of associates worldwide for their outstanding accomplishments. In celebration of our 100th straight quarter of profitability, our executive team will be ringing the opening bell at the New York Stock Exchange tomorrow. In other news, we recently announced that our CFO, Thomas Alsborg, plans to retire from SYNNEX to spend more time with his family and to pursue new interests. He will be remaining with us through the end of November, and we have begun a search for a new CFO. Thomas joined the company in 2007 and has been a strong executive leader for SYNNEX, helping to oversee significant growth of our company. He has played a key role in helping us to focus on important drivers of value creation and investor returns. We will miss his contributions, but we all wish him well in his future endeavors. In closing, I'm pleased with our second quarter performance. I'd like to, once again, thank all of our employees around the world for their hard work and dedication in delivering another successful quarter, and I'd also like to thank our customer and vendor partners for their continued support of our business. And with that, Lori, let's turn the call over to the operator for questions.

Thank you. Kim, we are ready for questions..

[Operator Instructions] And our first question from Matt Sheerin with Stifel, Nicolaus.

So my first question, Kevin, if you could elaborate a little bit more on your commentary in -- on end demand. It sounds like consumer is a little softer, enterprise is still sort of chugging along. Could you give us a little bit more color, particularly what you're seeing? We've seen some major vendors, and you -- even some resellers about some enterprise pushouts. So could you just characterize in more detail the environment right now?

Yes. Overall, when I look at the market environment today, where we saw great strengths, by the way, is really in our core IT distribution. SMB was strong. I would tell you, our enterprise business though was probably bucking what you have heard a little bit because we did see good performance in our enterprise business. It was really more in the retail segment where we saw some softness. Part of it, I think, was driven though by some back-to-school business being pushed a little bit further out likely driven by Windows 8, and it really-- where PC products, up until this month, had not had any free or low-cost upgrade to Windows 8.

Okay. And as you look in terms of your guidance for the August quarter, Kevin, I guess midpoint is just under 5% or 4% or so. Does that take into account the still-muted outlook for retail, or are you expecting that back to push for the very reason you just stated?

I think we do expect to see a good back-to-school season this year, so we're kind of assuming that we're hitting the ball down the middle in terms of what retail is going to be. I do believe that with the new equipment, the new PC, laptops and ultrathins that are coming out back-to-school, coupled with Windows 8, at least in terms of upgrade, that we should see at least a good back-to-school season.

Okay. And just lastly on GBS, I know you have lots of encouraging signs in terms of the pipeline there, and you're making investments. When do you expect or when should we expect to see that, that margin expansion start to kick in when the revenue flows through and you don't have added costs? But -- and so are we talking this fiscal year or beginning of next year because -- if you can give us some sort of timeframe.

Yes. And Matt, that's a -- please understand, that's a bit of a difficult question for us to answer because on the one hand, when we look at the overall business, the core services business is actually performing very, very well. In fact, core services does operate at EBITDAs into the double digits already. As we have more and more success in winning new business, for a large part of that business, the initial ramp up of that business includes a number of months where we're paying all the costs to do the on boarding of new people, the training, in some cases, incremental facilities. And so as we bring on more and more new sales, obviously, longer term as we get them on board it-- the profitability does improve as well as the top line. However, because we've been so successful in winning that business, it's actually hard to pinpoint an exact quarter when where going to actually see that profit margin get back up to, say, a double-digit number.

Our next question comes from Brian Alexander with Raymond James.

Can you guys elaborate on what you mean by more normalized operating margins and distribution? I mean, do you expect operating margins and distribution to decline over the next few quarters? And how does that factor in Japan? Maybe just give us an update on whether Japan profitability continued to improve. I'm just wondering how we should think about distribution operating margins going forward, excluding the HDD benefit, I know you got in Q4 and Q1, so kind of normalizing for that, are we still expecting margin expansion is the question.

Right. So-- and so Brian, there's a few moving parts here. I think that over the past few quarters, the benefits from the hard drive shortages certainly have provided benefit back to our gross margins, and our operating margins as well. If you go back in time and you look at what we've delivered in terms of our operating margins, we've seen a pretty good trend of increasing profitability. When you factor in the comments that both Thomas and I spoke of, hard drives being one, vendor incentives that we experienced as well for strong incremental growth in certain markets, you'll actually see that we still continue to improve our margins. Our margins, I would tell you, have a lot of headroom in continuing to improve because the underlying business strategy that we have, more and more services being wrapped around products we sell, a continued shift of mix of our business to more technical-type products and solutions, as well as GBS continuing to grow and that margin profile improving over time. So you can -- we do fully believe that our margins will continue to expand, but it's just been a number of few quarters over the past year where we've had some, I guess, out-of-ordinary benefit to our gross profit.

This is Thomas. Just to tag on a little bit to that, so in addition to the obvious, over the last few quarters having some of the benefit of the hard disk drive shortage, one of the reasons we called that -- made up that comment to you is on a year-over-year comparison, as you look at Q3 2012 to Q3 2011, of course, Q3 2011 also has the anomaly of the $4 million earnout that we called out on the call. And then we also wanted to make sure it's understood that a couple of quarters, including Q3 of last year, but recently other quarters as well, have really benefited from normal business operations, but really benefited from some very nice vendor rebates. But as Kevin said, our expectation is that we will continue to see our operating margins moving up and to the right. So we just want to put a little bit of context because there was a few pieces in that year-over-year compare.

Okay. And then I apologize if you touched on this, I did hop on a little late, but in GBS, it sounds like your significant wins continued this quarter. Did you quantify, or could you quantify those new wins and maybe give us some perspective of total contract value or backlog kind of relative to the $48 million in revenue run rate that you are on as of this quarter?

I'll start with that, and then I'll invite Chris or Kevin to pipe in. So we shared with you a trailing 12-month annual business win. And so to be clear, as an example, if you look at Q2, and you look at the amount of business that we wrote or contracts that we won over the last 4 quarters, and this is on an annual contract basis, that number, as of the end of Q3, was about $34 million worth of business. That's exceptionally high compared to our normal trend. If you go back just 10 -- excuse me, go back just 6 months ago, the same number, again, trailing 12-month wins contracts would have been about $10 million. So we've more than tripled our run rate in terms of wins of business. And I should also point out that some of these wins are not just annual. In fact, many of them are multiyear contracts. But the reason we want to share this is because we've talked a lot in recent quarters about significant investments we're making in the GBS business in order to go out and win new business, and we thought it would be helpful for you to hear the kind of business we're winning as a result of those investments. I do want to point out, though, that this is not necessarily a number you would add to whatever forecast you might have had for us for the next 12 months without also considering there are always puts and takes in the business. And for example, that is only the takes not the puts that could be going forward, sunsetting contracts and business that we may release for one reason or another, so you have to be careful what you do with the number we shared with you. And finally, I do also want to mention to you that this is not a metric we intend to share on a regular basis simply because we think for competitive purposes, it's not advantageous for us to do that. But we think it's useful in the context of explaining why the investments we've made are weighing on our operating margins.

So what's kind of the average length of contract would be my first follow-up to that, Thomas. So over how many years should we expect that $34 million to be recognized? Part 2, does that support double-digit growth for GBS for the foreseeable future? And part 3 is could you help us understand if not quantitatively, directionally, is that more on the renewal side or the call center side, and then I'll get back in the queue.

Brian, it's Chris. So the first question in regards to the contract length. Most of the contracts that we're seeing now are between 3 and 5 years. While we've still have some annualized, I'll say that we continue to make more and more progress in multiyear deals, which tend to have a higher startup cost, just as a note, because you're amortizing over a longer period of time. Also in terms of supporting double-digit growth, our goal is always to grow faster than the market and we continue to see that with the wins. We are very confident that will continue along. Most of the deals that we are winning have a renewals component to it and utilizing our technology and our investments, which also tends to have a higher drag in regards to the investments we need to build at this platforms prior to them going into production.

Our next question comes from Ananda Baruah with Brean Murray.

Just wondering relative to what -- what's the -- for the guidance, can you give us some sense of what kind of seasonality you have for both the retail and corporate business relative to what you would typically expect? So I guess asked another way, do you have normal seasonality baked into the corporate business even despite what's going on with macro?

Ananda, I'm afraid I didn't quite understand the question.

Well, I can just start and then, Ananda, if I'm not answering it properly, please ask again. But our Q3 guidance, it's about a -- almost a 5% growth sequentially. On top of that, obviously not answering the seasonality question, it is over 5% growth on a year-on-year basis too. Those are apples-to-apples numbers, obviously accounting for the gross-to-net change that we had. But all that being said, at around 5% sequential growth, that is pretty typical of our seasonality. So our guidance does reflect typical seasonality. With the new businesses that we brought on, in particular in distribution, like Japan, that does start to change things a little bit. But what we actually see out there is a seasonal trend and continued market share gains in the businesses that we continue to perform strongly in.

Yes. That's helpful, Kevin. I guess -- so the follow-up to that one would be retail was a little bit soft this quarter, and it sounds like you're expecting some bounce back in retail due to back-to-school that you're expecting to see. So I mean, is it kind of safe to say that, that's sort of the only change and what you're saying is the softer retail this quarter and the reversing of that back in the current quarter?

Yes. I mean, we do expect to see continued strength in the SMB segment. So our commercial IT business, we're -- we don't see us changing much this quarter from last quarter. But on the retail side of the business, I've spoken of some of the areas of relative softness that we saw and some of the reasons for it. But that being said, I think that there are some drivers that will help the retail business coming into back-in-school such as the new products that are being launched, and in addition to that, the upgrade path that they can get to Windows 8 when that actually does get launched later on this year. I think the only thing I would add is that we also noted in our prepared remarks earlier that it just appears that the outlook on the overall economy for the second half of this year seems a little bit more modest than it might have been at the beginning of the year.

Yes, fair enough. And I guess, it just seems like you guys are still in guiding to normal seasonality, which means you still feel pretty good despite the softer macroeconomic outlook?

Yes. And again , I think where that comes from, Ananda, is what I said earlier which is we do expect to continue our trend of growing faster than the market.

And then just another one from me. How are you viewing -- how do you guys see PC inventory levels right now in the channel? I guess with you guys relative to what you have expected at this point of the year, particularly given that the PCs are a little bit softer, at least from a market-wide basis, than we all expect to kind of come in into the quarter?

Yes. I mean, from our perspective, what we have to do well, of course, is manage inventory, Ananda. But we have no challenges, of course, in our own inventory. Our inventory quality is very, very high. The only thing I would note is really more a Q2 comment, which is more on the shortage side. I think one of the drivers of relative softness in the retail segment early on in Q2, anyway, was there was still a bit of a drag from the hard drive shortage and our ability to get as many retail PCs as we could have sold.

Our next question comes from Osten Bernardez with Cross Research.

My first question pertains to whether you'd be able to share with us sort of what end products or what core verticals performed well or not as expected with the new commercial IT business?

Yes. So overall, and really more at a high level, Osten, we-- from a strength perspective, desktops actually continued to perform well, and that's really more a commercial comment than it is a retail comment. Storage performed well. Networking was also a strength, and that was primarily for us. We continue to enhance our overall line card on networking and communications. And I think our view on growth in networking is probably even a little bit better than the overall market. Very similar market in Canada as well, just in terms of what I said. On the software side, on a relative basis, software was a little bit softer. Printers, we all -- I had posted last quarter that they were a bit softer than normal, that continued through Q2. And then on the gaming side of the business, that was also a little bit softer than normal.

Got it. And turning to your Japan business, you mentioned relatively flat year-over-year from a sales perspective. Would you be able to speak to where you are with respect to your margin improvement stance?

Sure. Talking about Japan, Japan is a -- as a geo that we operate in, we don't get the same level of market data that we get for the U.S. and Canada, so we do have to rely on some overall IT market trends when we look at where we are. But we do believe that kind of a flattish growth is a -- is pretty good performance on a relative basis for us. But of course, our focus is on improving overall profitability. I can tell you that we are on track to our targets. Q2 marked the first quarter where we were fully on board with our new ERP. And that, as I said before, really does provide the foundation and toolset for us to really get that 1 and 2 layers deeper in really driving our margin profile better. In addition to that, we're also focused on increasing our line card with an enhanced vendor assortment. I think one notable point to make about that is this quarter, we actually had a vendor that we hadn't dealt with before actually appear on our top 10 list in Japan. So I think that's a pretty significant vendor add. And then in addition to that, as we've continued to evolve our business here in North America, adding more and more services to our overall business mix, that's also part of our strategy and on our roadmap to improve margins in Japan, too.

Appreciate that. And finally from me at the moment, with respect to your investments in adding sales resources, would you be able to comment on the split between the resources necessary to address your GBS business versus resources-- I believe you are also planning to enhance numbers with respect to your value-added, higher sort of improvised computing business. Is that correct? And secondly, sort of how -- where are you in that process?

So just to be clear, what we've pointed out last quarter and today are the incremental investments in sales that we've made specific to our GBS business. As we -- back in the -- on the other side, in the distribution business, whether it be for enterprise or other of the more high value-add service areas, it's been part of our model as we've -- it's been part of our model as we've brought on our technical service division that the investment in sales has kind of been a part of what we do. So really nothing specifically to point out there, except we continue to grow that segment of the business. The overall SG&A structure is a little bit different than core IT. But again, it also comes with higher operating margins, too. And I'll turn it over to Chris just to talk a little bit more about the incremental investments in sales on the GBS side.

Osten, in terms of our investment in sales, certainly regarding our sales team that's working with opportunities, but part of the sales cycle on the services side is also making investments in term of prototyping some of the platforms for installations, as well as some of the presales consulting that we do when we're building solutions for our customers. And as we build up the pipe, that certainly takes more resources to build that out and get those opportunities through to closure and getting contracts signed. So we continue to make investments in that a little more aggressively than we had planned originally just taking -- being more opportunistic to the opportunities that we see in front of us.

[Operator Instructions] Our next question comes from Shaw Wu with Sterne Agee.

I just had a couple of questions. I noticed in the quarter, you announced a partnership with Huawei. And then you also announced something with F5 and IBM. I guess, those are -- that's more in software and services. Any color you can provide on Huawei in terms of how that's going? That's the first question. And second, just in terms of F5 and IBM and in terms of what does that include and what it doesn't include.

Okay. So on Huawei, Shaw, we announced the distribution relationship with Huawei for the U.S. Big part of our growth strategy on the distribution side of the business is to enhance our overall portfolio. And one area that we were a little bit weaker in, just in terms of line card, was on the networking communications side. So over the past 2 years, we've had a number of additions to our line card, Huawei being the most recent one. But I think a couple of other notables are Aruba and Arista that happened in over the past number of months. That, coupled with the strength that we have in our relationship with HP, and the pro curve line makes us a -- provides us with actually a pretty robust networking and communications line now. So with respect to Huawei, we just started with them, although today we are selling the product. Really, we're in the early stages of recruitment of partners and identifying where the sales opportunities are. So I would just say more to come on that. But I think the bigger story, really, is the overall focus and the growth opportunity that we have in our entire networking and communications business. With respect to F5, that really was a GBS announcement, a Concentrix services announcement. So Chris, maybe you can answer that one.

So Shaw, for F5, we're looking after their renewals using both technologies and telesales individuals for Latin America, and have put that into production in the last quarter.

Okay. And then I mean, since you have this deal with F5, I guess is it -- can we read that into -- does that partnership expand into, I guess, a full relationship, or anything we can take from that or...

Shaw, it's -- we don't comment on any specific vendors or any specific discussions we have going on, but it's always been our goal to be very selective in the line card that we do carry and try to pick the best-of-breed vendors in the different categories that we have, but beyond that, really can't comment specifically on it.

Okay. And then just the last question, just around IBM. I see it's around Hadoop. Now is this -- I guess is this a -- now would this be within your -- I just want a clarification in terms of where -- which unit this would be. Is it services or software?

So in the past, we've talked about our Hyve Solutions division, which the focus of that group is large-scale data center. And going back, I guess, over a year now, we've been an active partner with Facebook in deploying their Open Compute environment, primarily starting with servers. So since then, we've obviously expanded that business to a number of other partners. But in the Open Compute world, of course, storage and Hadoop is now a net new and growing opportunity for us. And that announcement really just talked about a partnership that we have with IBM and being able to deploy overall Hadoop solutions in conjunction with our Hyve division.

Our next question comes from Lou Miscioscia with CLSA.

So due to -- a lot of obviously, good questions. Maybe if you could just comment on government. I'm not sure if your business is more state, local or federal, and obviously, we've got a couple of year ends coming up rather quickly if you're seeing budgets actually coming through there for all the business you have there.

Yes. I mean, I would tell you that the government business for us is stable, probably not a lot more color to add on that, but as you said, Lou, with the government year ends coming up, that typically is a busy time for us in terms of increased federal spending. And so we do anticipate to enjoy the benefit of that. In answer to the first part of your question though, the-- more than half of our total government business is federal, but we also participate in state, local and education.

Okay. Maybe -- a lot of good questions and answers on demand. Maybe if you could just give us any kind of feel you got from visiting any of the resellers, just about sentiment. Obviously, we stare at our screens all day and they often don't look too attractive, so oftentimes, it's -- we buy into the doom and gloom too much.

So what was the question, Lou?

Sure. Just the sentiment -- if you are out there talking to any of your resellers.

Yes. I mean, overall sentiment, in particular, the SMB segment tends to be positive. Understand that when you kind of characterize or describe a typical VAR that sells into SMB, I mean, these guys are small businesses for the most part themselves, but very, very nimble, always looking for opportunities, very agile and able to change their business model. So they look for opportunities, they tend to be optimistic. I think as I said earlier, SMB was a strong growth area for us over this past quarter, and we expect that to continue. So in particular from the core commercial group, we still hear a more than optimistic tone out there than not.

Our next question comes from Robbie Wilkins with Goldman Sachs.

Most of my questions have been answered, but just had one follow-up on the weakness you're seeing in retail. Are you seeing any competitive pricing pressures? And then secondly, is there any product category that stands out?

Yes. So the nature of our retail business, we have what we call our secret sauce that in services and knowledge that we take to specific retail markets that we deal with. And so because of that, I think our value add-- our relationships with our key customers are very, very strong. So I wouldn't necessarily characterize that market as having any change in any kind of competitiveness on pricing at all. Just in terms of adding color to the weaknesses in retail, I think a lot of it is really drawn more out of the PC space. And there were really 2 things that happened last quarter, one was we started off the quarter with still feeling some of the impact of the hard drive shortage, thereby driving shortage in finished products. And then as we got towards the end of Q2, a push from the beginning of back-to-school sales into this current quarter. And as I had noted before across retail, consistent with our first quarter, printers in the printing category was also soft. And my understanding is that was our last question. So I just want to close by saying that I'm very pleased with our second quarter execution, our market share gains and continued expansion of profitability, and we're looking forward to further speaking with you in upcoming investor conferences. Thank you.

Thank you. And this does conclude today's conference. You may disconnect at this time. Thank you for your participation.