Roland Diggelmann
Management
Yes, thank you. It's a great question, Tom. I think, of course, there are some trends that I think will sustain. We have an entire program internally that looks at exactly that. And how will the new normal actually look? A lot of those trends that were there before I think will be accelerated or amplified. The trend to ASCs is one. This trend -- the trend to robotics is another one, reduce the number of instruments, for instance, but then more generally, how we engage with customers that will change. It's difficult to assess how we will change exactly, but we have now learned a lot how we can keep in touch with our customers, how we can engage with them through digital needs or means, excuse me. What we'll certainly change and continue to change is how medical education is being delivered again through digital means. The large meetings, I think, or the fact that health care professionals will probably travel less, be less attending physical meetings, physical training events, training through augmented reality and other means will certainly accelerate. And then finally, also internally, we'll have -- we have made really good experiences with how we actually train and educate our sales force. I think that's also one of the trends that will sustain. So a lot of opportunities here. As you've certainly heard, there's also opportunities to deliver certain services in a less costly way, reducing the overall meeting, convention, training, travel expenses, et cetera and everything, every crisis also offers an opportunity here. We continue to monitor this very closely and we've actually had really good experiences with some of these remote engagement opportunities with customers alike, as with our sales force and our own employees.