Shelly Ibach
Analyst · Raymond James. You may ask your question
Thank you, Dave. Good afternoon and thank you for joining our third quarter earnings call. My SleepIQ score was 80 last night. My normal practice is to start with our standard quarterly performance metrics. Today, however, I will focus on providing granularity on the run rate of our highly differentiated business since we completed the transition to all 360 smart beds. To this end my remarks will reference sales orders, which are recognized in reported net sales when they are delivered to our customers. David will cover financial details after my remarks. Our business gained significant momentum in the back half of the quarter following the completion of the transition to all 360 smart beds. Sales orders grew 19% year-over-year in the last seven weeks of the quarter including double-digit unit growth and mid single-digit ARU growth. Due to the timing, this acceleration was not fully reflected in our third quarter reported results. Robust year-over-year sales growth has continued in October. Our thirteen week sales order growth, our best indicator of current business trends is up 16% through last week including 12 points of comp sales and 4 points of growth from new stores. Units in ARU growth remain strong as well. We are confident in our business performance for the fourth quarter and reiterate our 2018 full year guidance mid point of $1.85 of earnings per share. The four primary initiatives driving our top line momentum includes Sleep Number 360 smart beds, which are delivering proven quality sleep, our new marketing campaign called This is not a bed brand amplification through our NFL partnership and our differentiated direct to consumer retail experience. With all the 360 smart beds available, we began investing in our new marketing campaign focused on proven quality sleep starting at $999 in early August. Our top-line growth accelerated significantly as the strong value equation resonated with consumers. We expect this to continue. Key metrics for the August through September period included double-digit growth in digital traffic as measured by qualified unique visitors to our website, significant increase in conversion with our streamlined selling process, growth from both units in ARU and high ratings and reviews for our 360 smart beds at 4.7 stars. Our media buying effectiveness is another key contributor to our strong performance in the quarter. On our second quarter call, I highlighted our intent to increase media spending to compete more aggressively with our new campaign and other media buying tactic. In the third quarter, we increased media spending by 13% over the prior year. In an environment of high competitor advertising spend in quarter with search costs escalating over 250%. We are confident we took significant market share while levering on a sales order basis compared to the prior year. We also intend to increase our year-over-year media spending in the fourth quarter to drive our double-digit growth expectations. Our partnership with the NFL extends our reach into the NFL fan base, which has a high affinity for our brand. It also amplifies the benefits of our 360 smart beds by linking smart sleep and performance. Here are a few examples. The latest national ad in our new campaign features NFL Vikings quarterback Kirk Cousins and highlights how the 360 smart beds improves his performance on the field and in his everyday life. Significant increases in digital traffic was strong engagement followed these in game ads. In August, our team visited over 20 NFL training camps and worked directly with NFL players and trainers to ensure they understood the benefits of our 360 smart beds. In September, active NFL players begin to receive their 360 smart beds as part of the leagues investment in their wellness. They are powerful influencers as they share their enthusiasm for their 360 smart beds on social platforms. Our exclusive Sleep Number retail experience remains an important competitive advantage because of the brand control we have in addition to our direct to consumer relationship. Four key performance drivers are: one, strong brand engagement and action. We develop and manage a value-added omni-channel retail experience. Our 360 smart bed initiatives are driving both traffic and conversion improvement. Two, compelling benefit driven value starting at $999. We are excited about the improved quality and comfort of our c2 smart bed and its consumer value compared to the competition. Our unique store selling process focuses on solving individual sleep issues with the benefits of our full assortment of differentiated products at various price points. The result of our strategy and unique model is growth in both units and ARU. Three, life long customer relationship. Our mission driven team establishes a trusting relationship between our brand and customers. The result is strong customer loyalty and an ongoing revenue stream with over 40% of our sales generated from referrals and repeat sales. Four, highly productive real estate strategy. During the last seven years through 2018, we have rebuilt over 90% of our stores to improve the location and brand experience while growing our store base from 381 to an estimated 580 stores by year end. We are also opportunistically adding stores in certain markets affected by competitor closures. With our synergistic retail experience, we also grew our average sales per store by $700,000 to an average of over $2.6 million. We are on track to end 2019 with 600 to 650 Sleep Number stores. The disciplined execution of our real estate strategy is paramount to sustainable profitable growth. In summary, we have performance momentum from our 360 smart beds and integrated marketing and retelling initiatives. Our marketing focused on proven quality sleep is driving increased traffic and our sleep professionals are converting this traffic to sales at a higher rate. We are improving lives and taking market share. The steadiness and progression of our business since the transition to all smart beds is compelling. We are also experiencing the expected profit improvements since the completed transition. For example, in September, our first full month of delivering only 360 smart beds, our gross margin rate was within our more normalized range of 61% to 62%. Going forward while there are headwinds related to tariffs and increasing freight costs, we still expect the benefits from the absence of transition costs, operating efficiency improvement, pricing power and sales growth to drive leverage in both the short and long-term. Our logistics network evolution, which will support our longer-term margin expansion and improve the reliability of our delivery experience, is making good progress. We are opening the third assembly distribution center in Baltimore next month to advance production of our preassembled mattresses. Over the next few years, we expect to open three to four additional centers to more effectively and efficiently serve customers across the country. Our robust sales performance since the full transition to all 360 smart beds is a result of our commitment to consumer innovation and strong execution by our highly engaged team. We are excited about our trajectory. The light changing value we are delivering to our customers and the resulting superior shareholder value creation. In 2019, we expect high single-digit top-line growth from our highly differentiated product in retail, accelerated profitability from our margin enhancement initiatives and strong ROIC and cash flows from our vertical business model. Thank you to our talented team. Your perseverance and dedication to our purpose driven innovation is improving the lives of our customers. And now David will provide additional financial details from the third quarter.