Earnings Labs

Snap Inc. (SNAP)

Q3 2020 Earnings Call· Tue, Oct 20, 2020

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Transcript

Operator

Operator

Good afternoon, everyone, and welcome to Snap Inc.’s Third Quarter 2020 Earnings Conference Call. At this time, participants are in a listen-only mode. After the prepared remarks, there will be a question-and-answer session. [Operator Instructions] This call will be recorded. Thank you very much. Betsy Frank, Senior Director of Investor Relations, you may begin.

Betsy Frank

Analyst

Thank you, and good afternoon, everyone. Welcome to Snap’s third quarter 2020 earnings conference call. With us today are Evan Spiegel, Chief Executive Officer and Co-Founder, Jeremi Gorman, Chief Business Officer, and Derek Andersen, Chief Financial Officer. Earlier today, we made a slide presentation available that provides an overview of our user and financial metrics for the third quarter 2020, which can be found on our Investor Relations website at investor.snap.com. Now, I will cover the Safe Harbor. Today’s call is to provide you with information regarding our third quarter 2020 performance in addition to our financial outlook. This conference call includes forward-looking statements. Any statement that refers to expectations, projections, guidance, or other characterizations of future events, including financial projections, future market conditions, or the impact of COVID-19 on our business and on the economy as a whole, is a forward-looking statement based on assumptions today. Actual results may differ materially from those expressed in these forward-looking statements, and we make no obligation to update our disclosures. For more information about factors that may cause actual results to differ materially from forward-looking statements, please refer to the press release we issued today, as well as risks described in our quarterly report on Form 10-Q for the quarter ended June 30, 2020, particularly in the section titled Risk Factors. This information can be found in our other filings with the SEC, when available. Our commentary today will also include non-GAAP financial measures and we believe that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends. These measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Reconciliations between GAAP and non-GAAP metrics for our reported results can be found in our press release issued today, a copy of which can be found on our Investor Relations website. Please note that when we discuss all of our expense figures they will exclude stock-based compensation and related payroll taxes as well as depreciation and amortization and non-recurring charges. At times in our prepared remarks, or in response to questions, we may offer additional metrics to provide greater insight into our business or our quarterly and annual results. This additional detail may be one-time in nature, and we may or may not provide an update in the future on these metrics. Please refer to our filings with the SEC to understand how we calculate our metrics. With that, I’d like to turn the call over to Evan.

Evan Spiegel

Analyst

Hi everyone, and thank you for joining our call. We added 11 million daily active users this quarter for a total of 249 million, up 4% quarter-over-quarter and 18% year-over-year, demonstrating the benefits of years of investment in our product and partnerships across a wide range of geographies. We generated $679 million in revenue this quarter, up 52% year-over-year, outperforming our expectations and highlighting the substantial value we drive to both direct response and brand advertisers during this continued period of uncertainty. Our year-over-year growth rates for both daily active users and revenue were higher this quarter than they were in Q3 of the prior year. In fact, they represent our highest Q3 growth rates since 2017. Our success underscores the excitement that our community and our advertising partners have around our innovative products and services. The adoption of augmented reality has happened faster than we had previously imagined, and we feel well positioned to execute on the many opportunities that lie ahead. Two years ago, we transformed our business by relentlessly focusing our attention on delivering return on investment for advertisers and building new products and experiences to serve our community. The revenue and community growth we have generated as a result of these efforts has afforded us the opportunity to double down and innovate even more, especially around our camera and augmented reality platform. The creative and technical teams at Snap have worked hard to support Lens Studio creators, and evolve our camera’s capacity to entertain our community and help our partners grow their businesses. For example, this quarter we introduced more Lenses for try-on and commerce, with Sally Hansen creating AR trial and purchase for nail polish, and Champs doing the same for sneakers. Snapchat community engagement is strong, as we continue to grow in new markets,…

Jeremi Gorman

Analyst

Thank you, Evan. We delivered strong results this quarter and we’re even more excited about the opportunities ahead of us. In Q3, we generated total revenue of $679 million, an increase of 52% year-over-year. The strength in our business reflects the deliberate and structurally sound investments we have made in our ad platform, ad products, and team. We remained nimble and responded to the difficult and rapidly changing macro conditions by supporting our advertising partners in achieving their business goals. We saw the beginnings of a recovery from brand advertisers and continued resilience from direct response advertisers, reinforcing our confidence in the long-term positioning of our business. As brands and other organizations used this period of uncertainty as an opportunity to evaluate their advertising spend, we saw many brands look to align their marketing efforts with platforms who share their corporate values. This gave us an opportunity to engage with advertisers and agencies in real time to ensure that our existing partners as well as new prospects understood our offering in relation to our values. Our sales teams were able to hold many productive C-level conversations to discuss our brand safety positioning and privacy-by-design principles, which provided an opportunity for us to prove our efficacy and ability to scale. We implemented a strategy to ensure advertisers investing in Snap found early and sustained success on our platform as they scaled with us, and we believe that the customer service our teams provided, the alignment on our brand safety principles, and the strong ROI that our advertising partners achieved all contributed to our growth this quarter. As businesses adapted and began to look for opportunities to increase their marketing budgets in Q3, we were pleased to see existing advertisers resume and even increase their budgets, as well as new advertisers allocate…

Derek Andersen

Analyst

Thanks Jeremi. Our Q3 financial results reflect our priorities of growing our community, making focused investments in the future of our business, and scaling our operations efficiently in order to drive towards profitability and positive free cash flow. As Evan mentioned earlier, our community grew to 249 million daily active users in Q3, an increase of 39 million or 18% year-over-year, which exceeded our expectations entering the quarter and represents an acceleration over the prior quarter growth rate. The growth in our community continues to be broad based, with year-over-year and sequential growth on both iOS and Android platforms. In North America, DAU grew by 6 million or 7% year-over-year to reach 90 million. In Europe, DAU grew by 7 million or 10% to reach 72 million. In Rest of World, DAU grew by 26 million or 43% to reach 87 million. We believe Snapchat is a complement to real friendships, and the easing of COVID-19 related restrictions in many communities was a modest tailwind to engagement as we moved through Q3. We observed that restrictions were lifted earlier in Europe and this contributed in part to the higher growth rate in this region relative to North America. The acceleration of growth in Rest of World reflects the benefit of our ongoing investments to better serve our community including investments in local content, language support, marketing partnerships, the popularity of augmented reality Lenses created by our community, and changing competitive dynamics. Total revenue for Q3 was $679 million, an increase of 52% year-over-year, representing a 35 percentage point acceleration over the prior quarter. We benefited from an operating environment that exceeded our expectations entering the quarter as many of the potential headwinds we noted on our last call did not fully materialize. In addition, the auditing of social media platforms…

Operator

Operator

That concludes the prepared remarks for today’s earnings call, and we will now begin the question-and-answer session. [Operator Instructions] And our first question will come from Ross Sandler of Barclays. Please go ahead.

Ross Sandler

Analyst

Great. Thanks. Evan, you mentioned that you’re starting to roll out features on Android first before iOS. That seems like a pretty big milestone for you guys in terms of where the Android stack is. So, I guess, how is faster product development on the Android side impacting your thinking on retaining and growing the audience in international? Is that where some of the 10 million of ROW users came from? And then, Derek, one on the guidance. So, just on the math for July and then what you did in the quarter, it would imply that you’re growing 60%-ish over the last couple of months. So, is the comment about 47% to 50% growth in the fourth quarter reflective of the mix up of brand advertising, or anything else you would call out in terms of why you are expecting that to drop out, or drop off a little bit, would be helpful? Thank you.

Evan Spiegel

Analyst

Thanks, Ross. We’re really pleased with the progress we’ve made on Android. We’ve certainly learned a lot from our prior mistakes, and the client is in a much better place and has allowed us to experiment and iterate a lot more quickly on the Android platform. We do still see some upside in the back-end improvements we’re making. So, we’re working a lot on improving our messaging infrastructure, for example. And that’s been rolling out and really helps just improve the speed of communication, which we think can have a positive impact on engagement. So, overall, big changes to the clients on Android, more changes coming on the back-end. And then we’re trying to do the same thing on iOS now. iOS was in a better place to start with. But, we really believe that we can continue to improve the iOS architecture. We’ve got a big initiative underway there across the entire company, which should allow us to move at a similar pace to Android because believe it or not, we can actually move faster on Android now than iOS. So, huge change. Obviously, we’re really excited about it. And certainly, it’s vital when we’re thinking about unlocking growth in markets that are dominated by Android.

Derek Andersen

Analyst

Hey Ross, it’s Derek speaking. I’ll take the second part of the question. Thank you. Yes, as we look forward, we’re really pleased with what we saw in terms of growth as we moved through Q3. We started a little slower at the beginning of that quarter, but we’ve enjoyed nicely elevated growth levels since August and through the quarter. Now, as I look to Q4, one of the unique things about Q4 is that the revenue tends to be more back-ended than other quarters. And so, you want to be a little bit more cautious about drawing too many inferences from the early days of Q4, it’s a little bit different from other quarters in the year. But as I mentioned, look, there is obviously the potential for uncertainty in the operating environment. But if we’re able to maintain the positive conditions we’ve seen recently and we see a strong holiday season that’s roughly around what we’ve seen in previous periods, we do believe that 47% to 50% range is attainable and wanted to share that, so we could provide at least a little bit of an indication of how we thought the quarter could transpire. So, hopefully, that gives you a little bit more context about what we’re thinking there.

Operator

Operator

Our next question comes from Doug Anmuth of JPMorgan. Please go ahead.

Doug Anmuth

Analyst

Thanks for taking the question. You talked about eCPMs increasing for the first time as a public company. I was just hoping you could talk about the drivers here. Curious how much that’s a function of higher value inventory, like Commercials and Snap Select versus option density from a larger number of advertisers? And I’m curious if you have any thoughts on how far below you are versus market rates at this point? Thanks.

Derek Andersen

Analyst

Hey Doug, it’s Derek speaking. I’ll take that question. Thank you. And yes, we did enjoy an increase in eCPM there. I think, it’s important to think of that very much as an output metric at this point in our business. One of the things that we look to there is that we’ve seen really robust demand for some of our higher eCPM products. So, there’s mix effects there, as you noted in your question. So, Commercials being a very good example, where we saw revenue from Commercial more than double year-over-year in the most recent quarter, and that certainly contributes to the number. And yes, we’ve seen an overall lift in absolute demand. But we continue to also invest very heavily as we have over the last year in our monetization optimization capabilities, making sure we’re getting the right ad to the right Snapchatter at the right moment. And that contributes to our ability to deliver the actions that advertisers are seeking with fewer impressions. And that has the effect of why -- of raising the output metric of eCPM. But as long as we’re able to continue to drive great optimization, we don’t see a corresponding lift in the cost per action to the advertiser. And I shared in my prepared remarks some metrics around, for example, what we saw with Pixel Verified Purchases. So, we’re going to continue to invest there, but it’s very early days in our monetization and realizing the potential monetization of the business. If you think about our content business first, very early stages there, but we’re pleased with what we’re seeing. And that’s a big driver at the moment and optimization continues to help there. But also, we’re seeing growth in engagement. And I mentioned the 50% year-over-year growth in terms of time spent with Shows, and we continue to invest there alongside the optimization. But a long way to go there to get close to market rates for our ad units and audiences. And then, of course, earlier stage at the Camera side. We’re really pleased with some of the early indications we’re seeing there, as I mentioned in my prepared remarks, around the growth in region frequency self-serve Lens products. They nearly doubled year-over-year in the quarter. So, we’ve got good early traction there. And then, of course, we shared recently some of the metrics around the Map and how deep the density is there. And of course, that part of our engagement, we haven’t begun to tap on monetization. So, I think, all of that sort of gives you an indication of just how early we are in realizing the full potential on monetization. And hopefully, that gives you a little more context around some of the specific dynamics on the eCPM in the period.

Operator

Operator

Our next question comes from Michael Levine of Pivotal Research Group. Please go ahead.

Michael Levine

Analyst

Thanks for the opportunity, guys. I mean, a question for both Evan and for Jeremi. I mean, Evan, in your prepared remarks, you guys had talked about seeing good growth with respect to sports viewing. I know that that had been an area that Derek had highlighted, wasn’t necessarily going to be a headwind, but you guys didn’t maybe quite know what it looked like. But, as I’m watching what’s happening in the rest of the world of media, the traditional media companies are having just atrocious ratings. And I’m hearing that there’s more dollars that are flowing in from guys who want to do advertise in the games and the inventory doesn’t -- wasn’t just there. So, a couple of questions. One, I am curious, has that actually translated into an incremental tailwind for you guys? And then, probably more for Jeremi, like if we actually have this big unlock of dollars that was going to be allocated to live sports in ‘21, I mean, do you have to make any further investment in the vertical sales efforts, or do you feel like you got those key categories lined up? Thank you so much.

Evan Spiegel

Analyst

Thanks for the question. Yes. At a really high level, sports are just deeply interwoven into culture, and they’re really, really important to people, and therefore, they’re very important to our community. So, we worked really hard to think holistically about our sports partnerships across augmented reality, of course, content. Things like Bitmoji and all of that helps people talk about and express themselves in relation to the teams that they really care about. And driving that conversation is obviously really important for the leagues and also for our business. So, we think we can continue to play a role there. It’s obviously really important to our community. And Jeremi can speak to the implications that for advertisers who obviously also really want to associate themselves with sports.

Jeremi Gorman

Analyst

Yes. Thanks for the question, Michael. And certainly, I cannot let a good sports question go without mentioning how exciting it is for our teams here in Los Angeles, this season in particular. So, we’re all very excited about it over here. As Evan talked about last month, more than 40% of the U.S. Gen Z population watched premium sports content on Snap specifically, and the NBA highlights channel saw over 20% more engagement so far this season than last year. So, that helps speak to the trends. As you know, sports are absolutely highly visible to advertisers who are looking for both, premium content, contextually relevant placements and then large package buys with ourselves and with our partners that are inclusive of things like augmented reality, Bitmoji and others, as Evan mentioned. Our Commercials ad unit is continuing to perform for us. It’s allowed us to increase yield with -- from premium sports content, and we’re really happy with both the audience and the revenue growth on that product. Of course, it’s still early for us, and we’re going to continue to experiment and work with our content partners to bring immersive sports experience to Snapchatters. But in the meantime, go L.A.

Operator

Operator

Our next question comes from Heath Terry of Goldman Sachs. Please go ahead.

Heath Terry

Analyst

Great. Thanks. When we look at the acceleration in Rest of World, is there a way that you could disaggregate for us what you feel like is driving that? How much of it is macro versus things that you’ve done with product or even just marketing that you feel like is driving that? And as we think kind of more specifically about what those users might look like longer term, how do you think about sort of the monetization of Rest of World users? What’s their long-term potential as you grow in those markets to monetize relative to say the U.S. or Europe?

Evan Spiegel

Analyst

Yes. Thanks for the question. We’re really excited about the momentum we’re seeing internationally. Obviously, a lot of that is following our major investments in things like the Android rewrite, but also our partnerships with telcos and OEMs that have been helpful in driving growth there and just removing friction from using our products. One of the big things that we’re really excited about also is the way that things like augmented reality have really been localized for our community because creators in these different markets are building locally relevant Lenses and then sharing them with all their friends. And so, there’s this really sort of exciting and virtuous cycle that’s happening here where local creators build really compelling AR experiences, share them with the broader community. People make Snaps with those and then share them with their friends or share them on other platforms, which helps support our growth overall. So, I think as we look at localized content, augmented reality and the continued growth of our partners, we’re just really excited about how that’s all coming together. Obviously, it’s been a long road to get here, but we’re excited by what we are seeing.

Jeremi Gorman

Analyst

And I can take the part of rest of world monetization. So, just to give you an example of what we’re doing here is that we are deploying a strategic hybrid strategy. So, we use resellers in a market, and we’ve done that for many years. We consider them to be extraordinary partners of ours and truly an extension of the Snap team. It’s pretty remarkable to visit these markets and see how well they represent us. It’s been a really exciting journey. But, as engagement grows, certain criteria are met with DAU, we put Snap salespeople on the ground, including account executives, account managers, creative strategists and more. And then, we work alongside our reseller partners to determine which point Snap is going to service directly and which they can -- which the resellers can best supplement. We’re going to continue to deploy this hybrid strategy around the world. It’s working, and we found it successful so far. We look forward to continuing to do that as we grow globally.

Operator

Operator

Our next question comes from Rich Greenfield of LightShed Partners. Please go ahead.

Rich Greenfield

Analyst

Hi. Thanks for taking the question. When you think about advertisers, it seems like you had a real sort of drop in sort of the quality of advertisers that you shifted to programmatic. And I think what Jeremi talked about was this audit that took place over the summer, and it does look like the brands that we’re seeing, whether it’s M&Ms or Verizon Fios or LEGOS or Peacock or Bud lately, it’s incredible how many big brands we’re seeing now on the service. Maybe you could just spend a minute, like what actually happened that this audit took place and all of these brands came back fast? Like what were they looking at? Are these dollars shifting actually from TV? Are you still in sort of a non-TV sort of advertiser bucket? Like, what’s actually happening there? And then I’ve got a couple of follow-ups and housekeeping points.

Jeremi Gorman

Analyst

Thanks for the question, Rich, and thank you for noticing the quality of the advertisers. You’re right. Our investments in optimization, measurement and ranking are paying off, and big brands as well as our DR brands are finding success. And it’s really exciting for our community who continues to see more and more relevant ads as we add to this demand across the board. Over the past five years actually we’ve been building a powerful video business with the goal of connecting advertisers to the Snapchat Generation. And it’s really getting increasingly difficult to reach this audience on linear television. They are watching TV, it’s just in their pocket. We’ve made several key hires in the area, and our executives most responsible for video monetization have a lot of years of experience in this field. They know their strategy and they know the buyers. Based on the strength of what we’re seeing in our video business, we’re continuing to invest in new products. So, to give you an example of how we’re continuing to capture these budgets more and more incrementally, we recently launched First Commercials, which gives our advertisers the very first ad and the very first product that a Snapchatter sees. And every marketer knows how important it is to make that first impression. Our Commercials are designed for both social video and online video buyers. And the goal is truly to just attract incremental TV budgets into our hand-curated, brand-safe hand-curated content on Discover. So, all of those things coming together after five years of long hard work is what you’re seeing right now. And we’re really excited about the future.

Operator

Operator

Our next question comes from Justin Post of Bank of America Merrill Lynch. Please go ahead.

Justin Post

Analyst

Great. Congrats on a great revenue quarter. I want to maybe focus more on users. First, can you talk more about the COVID impact on North American usage and whether you might be seeing any leakage to entertainment apps, TikTok or YouTube? And second, you mentioned you’re testing the 5-tab navigation bar, which is pretty interesting. Can you talk about, is that increasing usage in your tests to other Snap applications, and what could that do to overall usage? Thank you.

Evan Spiegel

Analyst

Yes. Thanks, Justin. As we look at competition more broadly, obviously, entertainment services do compete with the content section of our business. But obviously, the core driver of engagement on Snapchat is communication, and that has been impacted by COVID. In the areas that are more open, like in Europe and whatnot, we see less of an impact. We think some of that is due to the fact that maybe people are making fewer friendships or things like that when they’re stuck in their houses. And that’s one we’re paying attention to. But overall, our audience in the U.S. and in North America is growing. We are seeing some slight shifts in engagement. But, we think that as the U.S. continues to open up following COVID that we’ll return to more normal engagement patterns there. Looking at the 5-tab navigation bar, we’ve learned a lot from some of our prior redesigns. And so, as we look at realizing this big opportunity of breaking out things like the Map and Discover, giving them more prominence in the service, our number one goal is really to do no harm to core engagement. And so, that’s really what we focused on here. What we’re excited about over the longer term obviously is that now we have two new areas to really play and experiment rapidly, and surfacing those areas to our entire community allows us to do that a lot faster. Previously, both Discover and the Map were relatively hidden inside of Snapchat. So, we’re excited about the long-term opportunity. The same way that separating social for media really made a big difference for our business. It took a little while to pay off obviously, but we’ve really seen the long-term impact. So, this is another one of those changes that’s designed to unlock longer-term opportunity. Of course, number one priority is do no harm. But now, we’re really excited to iterate here and to continue to grow those platforms that are so important to us.

Operator

Operator

Our next question comes from Eric Sheridan of UBS. Please go ahead.

Eric Sheridan

Analyst

Jeremi, maybe if I can direct one to you. You guys started the year with a lot of growth and a big step-up in January and February. And earlier in the year, we talked about sort of an unlock at the agency side and with bigger advertisers as you exit in ‘19 and went into ‘20, and you’ve had a lot of success with direct response this year. Can you just maybe put a finer point on the arc we’ve seen this year against the backdrop of COVID-19 in terms of how you feel you’re positioned with respect to the dialogue with ad agencies, large advertisers? And how sustainable you think some of the depth and advertiser growth you’ve seen this quarter is as we turn the page from 2020 into ‘21? Thanks so much.

Jeremi Gorman

Analyst

Thanks for the question, Eric. Yes, we are incredibly excited to see that our growth is returning to the levels that we saw at the beginning of the year. So, thank you for making mention of that. To give you more specifics around your question, some of our fastest growing verticals include CPG, streaming, tech, telco, financial services and e-commerce. In particular, e-commerce remains a very exciting opportunity for us. When you start to think of things like AR try-ons, the utility of being able to put shoes on your feet or sunglasses on your face or hats on your head and utilize that for utility-based advertising in AR, we are absolutely doubling down on our efforts in that area. As everybody knows, last quarter, we launched Dynamic Ads globally, and that continues to combine our product catalogs -- or the advertisers’ product catalogs with optimization capabilities to reward advertisers who invest in our platform with ROI at scale. In that particular area, we’re seeing strong adoption rates from retail, CPG and restaurants. And we have been working alongside travel partners, and we are ready for them when the world starts traveling again. But ultimately, we know that all of our advertisers set their budgets based on performance, whether that’s brand affinity, purchases or app downloads. And we’re going to continue to prove the efficacy of our platform and know that we can continue to grow and build budgets. It’s important to note that it was these investments in our self-service ad platform and our ability to service our customers during this challenging time that allowed us to onboard a record number of advertisers this quarter.

Operator

Operator

Our next question comes from Brian Nowak of Morgan Stanley. Please go ahead.

Brian Nowak

Analyst

Thanks for taking my question. I have two, one for Jeremi, one for Evan. Jeremi, so going back to the discussion of what the world looked like in January and February versus August, September. Talk to us about -- so, if you look back in January and February, what did your advertiser vertical mix look like? And are there still large buckets of verticals of advertisers who were material spenders in January and February who are not yet back spending because of macro factors, or is that not something we should be thinking about from a recovery standpoint heading into ‘21? And then, on games, Evan, I wanted to ask you, you guys are doing a good job of sort of starting to blur the lines between social and gaming. Maybe just talk to us about what your multiyear vision is for Snap Gaming and the investments you need to really build out the gaming metaverse? Thanks.

Jeremi Gorman

Analyst

Sure. Thanks for the question, Brian. As I just mentioned, we are seeing a lot of success with CPG, streaming, tech, telco, financial services and e-commerce, in particular. In terms of large buckets that we had at the beginning of the year that we are no longer seeing a lot of momentum from, it’s not something that we are concerned about. We obviously know that in the macro conditions, there are categories like travel and automotive that are suffering a little bit more given the macro conditions. But, relative to how they fare at Snap, it’s not something that we’re concerned about, because we continue to grow in these other incredible areas that are where people are finding success on the platform. I just talked about e-commerce a little bit. I will continue to put a finer point on that. I can’t say enough about how important that opportunity is for us as it pertains to not only the performance that we’re able to deliver for those advertisers with our great products like Dynamic Ads, but in addition, our ability to really make sure that our goal-based bidding products are serving them with the right ROI. So, we’re going to continue to focus there. And when categories like travel and automotive come back, we will be welcoming them with open arms, and we’re really excited to work with them.

Evan Spiegel

Analyst

Thanks for the question on games, something we’re definitely very excited about. I think, the best way to think about it is, there’s a lot of little experiments that we’re running right now. Games are still hidden in chat and so you got to really look for them to play. And so, that allows us to really focus on iterating and building engagement, learning what sort of content works, learning what types of services our developers really need in order to grow games and monetize them and reengage their communities. So, there’s definitely a lot of work to do there. One of the experiments that we’re trying right now that’s pretty fun is around Snap Token. So, that helps our community engage with in-app purchases inside of games, which provides another revenue stream to gaming companies and our partners. And so, really what we’re doing is just listening to our community, listening to our partners and working hard to build the platform. And this is the approach we’ve taken with some of the other platforms we’ve built like content or AR, where we start with a select set of partners and just do our best to listen and learn and iterate until it really clicks. So, lots of exciting things. Some games obviously are doing better than others, and we’re learning from the ones that are working and the ones that aren’t working, and helping our partners pivot and continue to grow engagement around gaming.

Operator

Operator

Our last question will come from Mark Shmulik of Bernstein. Please go ahead.

Mark Shmulik

Analyst

Yes. Hi. Thank you for taking the question. Evan, you called it at the top of the call that AR traction and adoption is kind of above of expectations. Obviously, we’ve seen the AR virtual try-on pick up some speed in the launch of local Lenses. But how are you now thinking about the road map of where AR goes over the next few years from both, like a user and a monetization perspective? And then, one for Jeremi, if I may. It’s certainly a nice problem now for Snapchat to have with the rapidly growing portfolio of all these new ad products. How are you thinking about making sure that the right ad products get to the right advertiser in this verticalized sales model? Are these some of the changes that were that domain expertise roles that you mentioned earlier, play a role? Thank you.

Evan Spiegel

Analyst

Well, as you mentioned, the stars are really aligning on our augmented reality business at the moment, which is super exciting. So, the last five years, we’ve obviously worked very-hard to evolve the technology, and we’ve gotten to a place where we’re capable of some pretty sophisticated rendering, things like Snap ML, for example, like really represent a step change in augmented reality because you go from sort of overlaying 3D graphics on a scene to fundamentally re-rendering reality. And that’s unlocked a lot of really compelling new use cases. Of course, our community, they’re engagement with augmented reality has just exploded over the past few years. So, it’s become really an everyday behavior for Snapchatters, and that’s something that’s really important. But, I think the big change really that’s accelerated with COVID, has been that businesses are coming to the table and really understanding how AR can drive their business. And frankly, I think businesses were just less open to these types of experiments when retail was open and widely accessible and things like that. And so, we’ve just seen a lot of like openness and excitement from brands to try new things and help customers trial their products. Trial is a hugely important part of driving sales in retail. And so, being able to power these trial and experiences, whether that’s shoes or nail polish or beauty products or whatever, and then convert directly to purchase, I think, achieves two goals for businesses. One, of course, it helps them build their brand and things like that, but also it really drives ROI. And so, I think businesses are open-minded to trying ROI and they are open-minded to trying AR, and they’re finding ROI when they do that. And so, that’s really exciting for us. As we look at the next couple of years, there’s still just a massive, massive road map in terms of the overall platform improvements we’re trying to make. That should enable even more deeply engaging AR experiences. So, we’ll be really focused on just building the platform, helping people learn how AR can help them achieve their business goals. But overall, we’re just excited because this change happened faster than we expected. And it’s just exciting to see so many brands playing around with this totally new category.

Jeremi Gorman

Analyst

Yes. And to follow up on that, yes, we definitely believe that our verticalized sales model has helped us get through this unique time with the macro conditions, in particular, because our teams deeply understand the needs of their advertisers at this time, and there has been no more important time for that to be true. They are studying everything from tariffs to understand the impact on downstream profitability of a particular CPG company, all the way through how many people are passing through TSA every single day to know how its travel is going to be recovering. And they’re doing an extraordinary job. I couldn’t be more proud of the team. To make sure that the right products get to the right advertisers, we’ve launched a lot of B2B marketing efforts, including Snap Focus and Snap Connect, which serve different purposes, one of which is to get the first advertisements going and a second is to continue to grow it. But, as it pertains to the product specifically, you listed a few of them, but you’re right. We couldn’t be more lucky to be in the position to be able to talk about things like Map, shoppable AR, Dynamic Ads, first school-based bidding, globalization of our products and so on. And that team has done an incredible job of launching performance products. We know that our products work better together and they serve different purposes. Video ads, augmented reality, they both reach users, but they put them in different contexts on the app. We’re continuing to see case studies where combining AR with video ad yields better results for the advertisers. And so, there’s lots of opportunity to make our service and products more approachable and easier to use and more performance over time. But for us, the most critical thing is that our video ads, their performance, they’re engaging. And it’s really exciting to see advertisers continuing to invest more and more in our core video ad products. We’re still early in the journey for augmented reality, advertising, as Evan said, but we think we can keep building on our lead here. Derek talked about the success of our self-service AR, and that is really going to lead us to connect all of the innovation happening with our Lens Studio products and our advertising technology set.

Operator

Operator

This concludes our question-and-answer session as well as Snap Inc.’s third quarter 2020 earnings conference call. Thank you for attending today’s session. And you may now disconnect.