Jeffrey Tarr
Analyst · D.A. Davidson
Thanks, Jim, and thanks to all who have joined our first earnings call as the new Skillsoft. Our vision is to be the most highly valued provider of learning solutions, preparing the workforce of today with the skills for tomorrow. When we say valuable, we mean to our customers, our learners, our communities, our team members and our shareholders. Importantly, we believe that the most highly valued provider of learning solutions serving the world's workforce will be built on great technology and will deliver its solutions primarily online.
We are proud to operate the largest corporate digital learning business in the world with more than $600 million in digital learning revenue from more than 5,000 enterprise customers. We are also the most profitable. To be the most valuable, we must also deliver growth. I'm pleased to report that this quarter, we exceeded our expectations and grew bookings by 18% with strong performance in all 3 of our business segments. The Skillsoft Content segment, which includes our Percipio learning experience platform, was up 9%. Global Knowledge was up 30%. These segments on a combined basis were up 19%, and our SumTotal segment was up 15%. Each part of the business also delivered major blue-chip customer wins during the quarter.
In addition to our strong bookings growth, we achieved a number of key milestones this quarter. We began trading on the New York Stock Exchange. We established a healthy balance sheet with the benefit of a strategic investment from Prosus, one of the world's largest technology investors. We refined and reduced our debt, eliminating $25 million in annual cash interest expense. We appointed a world-class Board of Directors with decades of relevant experience from the highest levels of industry, academia and government. We seeded a new management team that is already executing well against our targets and announced a new CFO and SVP of Investor Relations, who will be joining us soon. And we completed the acquisition of Pluma, adding a fast-growing digital coaching platform to our portfolio.
Notably, we accomplished all of this while significantly advancing our integration with Global Knowledge. This speaks to the dedication of our team members and to what we can accomplish as the new Skillsoft.
For those who are new to Skillsoft, I'd like to provide a brief overview of the market opportunity and the company and share our growth strategy. I'll then hand it over to Ryan to walk you through the numbers in greater detail. And I'll close with an update on our guidance before we open the call for questions.
We believe the new Skillsoft is the global leader in corporate digital learning. We serve an estimated $28 billion total addressable market growing at approximately 10% annually. The growth is being driven by an increasing skills gap and the transition from a classroom-first approach to corporate learning to a digital-first approach that has been accelerated by COVID and work from home.
According to the OECD, technology will radically transform 1.1 billion jobs by 2030. According to McKinsey, 87% of companies worldwide either currently have skills gaps or believe they will within the next few years. And core skills are changing at an unprecedented pace. Reskilling, the war for talent and the great resignation have all become C-suite topics.
With approximately 70% of the Fortune 1000 as our customers, we believe Skillsoft is ideally positioned to prepare today's workforce for the jobs of tomorrow. Not only is Skillsoft the largest provider of digital learning solutions to enterprise customers, but we are also the only player that operates at scale in the 3 largest categories of corporate digital learning: leadership and business skills, tech and dev and compliance. We are #1 or #2 in each of these categories, which collectively represent approximately 80% of the addressable market. And we're #1 in corporate digital learning revenue overall.
By playing in all 3 categories, we are uniquely positioned as a one-stop shop for a wide range of corporate digital learning needs. Importantly, the breadth of our offerings drives higher dollar retention rates. We find that when a customer buys all 3 categories, we get a 21 percentage point lift in retention compared to when they buy one. Currently, 45% of our annual recurring revenue, or ARR, comes from customers that buy all 3 products. And as we cross-sell to the remaining 55% and add new offerings like Global Knowledge and Pluma, we expect to drive both new revenue growth and higher retention rates.
We deliver our proprietary and third-party content through 2 modern best-in-class SaaS software platforms: Percipio, a leading learning experience platform, or LXP; and SumTotal, a leading learning management system, or LMS. Percipio is an advanced immersive AI-driven SaaS-based LXP. SumTotal is focused on meeting the learning and talent development needs of highly regulated industries via SaaS and on-premise deployments.
In addition to selling our solutions to approximately 70% of the Fortune 1000, we serve governments and small businesses, all through a roughly 600-person go-to-market organization. By virtue of our scale, we reached 45 million learners globally. Our enterprise customer relationships, large number of learners and go-to-market organization are important competitive advantages and provide a strong foundation for future growth.
We also have an incredible opportunity to create value for our shareholders. We're starting with a strong foundation and an attractive SaaS business model with enterprise subscriptions, high operating leverage, low capital intensity and strong free cash flow conversion. And with investments in content, platform and go-to-market, we've put the business on an improved growth trajectory.
As I mentioned, our vision is to be the most highly valued provider of learning solutions, preparing the workforce of today with the skills for tomorrow. Our strategy to realize this bold vision rests on 6 key pillars: content leadership, platform leadership, go-to-market leadership, operational excellence, disciplined M&A and our culture of leadership and learning. Let me spend a few minutes today on the 3 key drivers of our organic growth: content leadership, platform leadership and go-to-market leadership.
First, content leadership. Content is an important competitive advantage. Skillsoft is a leading content creator, and this differentiates us in the industry. Our content is designed for the way people learn online, using a micro-learning approach where 140,000 short videos, usually a few minutes in length, are strung together and interspersed with assessments and badges, forming more than 14,000 courses and nearly 80 Aspire learning journeys.
We currently offer over 180,000 content assets, and 30% of our catalog consists of our own original content. Our proprietary content is developed using a neuroscience-based approach validated by MIT. It drives 90% of our usage and has been substantially refreshed over the last 4 years with more than $100 million of investment. And as a result of our Global Knowledge acquisition, we have substantially strengthened our position in tech and dev, adding the largest catalog of mission-critical authorized content through our partnerships with the world's largest technology companies. We believe no one has prepared more IT professionals for certification than us.
This quarter, we launched updated diversity, equity and inclusion and customer service courses that collectively generate a Net Promoter Score of 60, underscoring the high quality of our refreshed content. We also closed the acquisition of Pluma, which brings a disruptive and robust personalized executive coaching offering to our customers. Coaching is highly valued by current and future leaders and their employers and is a powerful tool for both professional development and employee retention.
Historically, coaching has only been available to a small number of executives due to its high cost, often tens of thousands of dollars. Pluma has democratized access to this valuable opportunity by offering impactful coaching sessions over an engaging digital platform at a fraction of that cost. Pluma is indicative of the growth-oriented bolt-on acquisitions we seek to complete on a regular basis.
Turning to our second pillar, platform leadership. We've been focused on accelerating the migration of customers from the legacy Skillport to our Percipio learning experience platform. As of the end of second quarter, 81% of our ARR base for the Skillsoft Content business was generated from customers on Percipio or Percipio dual deployment, up from 62% at the end of Q2 last year. Percipio bookings were up 47% and dual deployment bookings were up 19%, highlighting customer adoption of the platform. We believe we are on track to have migrated 90% of our revenue base by the end of the fiscal year, consistent with our plan.
On average, over the last 4 quarters, the combined dollar retention rate for Percipio and dual deployment customers has exceeded that of the legacy Skillport platform by 23 percentage points. In the second fiscal quarter, the Skillsoft Content dollar retention rate was 99%, and the dollar retention rate on Percipio and dual deployment combined was 103%.
We also added several platform features this quarter that further differentiate Percipio in the market in 3 important ways. First, we strengthened our tech and dev offering through the launch of cloud labs that enhance experiential learning.
Second, we achieved a number of key milestones that will help customers complete their migration to Percipio. We completed the integration with the Cornerstone Learning management system, allowing for improved content consumption and experience on that platform. We also added 9 additional languages to the Percipio platform, bringing the total to 28, which allows us to better serve the learning needs of our global customer base.
And third, later this month, we will be launching instructor-led training events from Global Knowledge within Percipio, allowing us to deliver blended Aspire Journeys that add depth to the learning experience and strengthen our tech and dev value proposition.
Now to our third pillar, go-to-market leadership. Our new Chief Revenue Officer, Eric Stine, is off to a tremendous start. We stood up a new customer acquisition team staffed with more than 30 professionals and extensive enterprise sales experience. We integrated the Global Knowledge and Skillsoft tech and dev sales organizations, creating a team of approximately 300 people, serving the certification training needs of CTOs, CIOs, CDOs and their organizations. We also filled a number of key leadership positions in addition to Eric, including a new head of go-to-market operations, a new sales leader for the Americas and a new sales leader for Canada, a market that is performing well for us and showing signs of considerable growth potential.
Notable customer wins in the quarter include Ricoh, Canon, Ingersoll Rand, Kyocera and Datacom, among others. Our SumTotal business also had some big wins when competing head-to-head against the largest LMS providers in the industry.
In short, we have done what we said we would do, and we're just getting started. In the last 3 months, we have refinanced our debt and established a healthy balance sheet, gained scale in tech and dev with the Global Knowledge transaction, assembled a world-class team and Board with a track record of driving growth and value for shareholders and strengthened our leadership and business skills offering by adding a powerful digital coaching platform through the Pluma acquisition.
Looking ahead, there is more to do as we continue to build on our momentum. With Content, we remain focused on completing the integrated offering for Skillsoft and Global Knowledge and continuing to strengthen our tech and dev business, both organically and through partnerships and M&A. With respect to our platform, we have completed all required technical and process work for our FedRAMP certification and our approach on completion.
We are also adding integrations and developing features necessary to transition remaining Skillport customers to Percipio. Our top go-to-market priority is our sales force transformation and achieving our growth targets. Operational excellence at this point relates primarily to achieving our synergy targets. With M&A, we will seek to complete additional acquisitions that are accretive to growth and long-term value.
And finally, we are committed to our culture of leadership and learning built on an inspiring purpose, vision and values. And we'll leverage our products to become a role model for learning and development. With our new leadership team in place and recent improvements to content, platform and go-to-market, we believe we are well positioned to achieve our vision and create substantial value for our shareholders, customers, learners and other stakeholders.
I'll now turn the call over to Ryan Murray to discuss our financial results in greater detail.