Gina Drosos
Analyst · Needham & Co. Go ahead please. Your line is open
Thank you, Randi. Good morning, everyone, and thank you for joining today's call. To begin, I would like to thank all of our team members who provide outstanding customer service every day and who are doing important work delivering our Path to Brilliance transformation initiatives to our customers. In my remarks today, I'll start by discussing first quarter results and then move on to progress of our transformation. I'll wrap up with some brief comments on our financial guidance. Our first quarter results reflect progress against the year two Path to Brilliance priorities we announced on our last call. We continue to improve our operations, while navigating through a very competitive U.S. retail landscape with soft traffic trends and a difficult UK macro environment. While it is early in the year, we continue to grow e-commerce sales, are beginning to see some momentum on our fashion product performance and our commitment to cost discipline is positively impacting operating profit. Additionally, we've made solid progress on inventory management and generated strong free cash flow in the quarter. Here are some highlights of our first quarter performance. We delivered same-store sales growth at the lower end of our guidance range, with total company same store sales down 1.3%, e-commerce was up 12.6% in our North America banners, excluding James Allen and up 5.3% on a consolidated basis. James Allen experienced continuing pressure from the implementation of sales tax. In brick and mortar, we continue to see softness in transactions and high levels of competition in key promotional periods. We continue to execute on our new product strategy to build bigger, iconic and inspirational flagship brands, offer a highly competitive assortment for value-oriented shoppers, especially during holiday periods and deliver relevant on-trend products. In the first quarter, we continue to see benefits from the ongoing refreshment of our assortment with a percentage of sales from new merchandise increasing year-over-year in North America. In bridal, our flagship brands Disney, Vera Wang, Neil Lane and Leo were up high-single digits, offset by some softness in non-branded bridal and continuing declines in legacy collections. Fashion sales were up across all our North America banners, with on-trend gold and our in-house designed Love + Be Loved collection positively contributing to growth in fashion. Turning to profits and cash flow. Our first quarter non-GAAP operating profit performance was similar to last year, reflecting broad scale cost efficiencies, some benefit from the timing of SG&A expenses and an increase in advertising. We stabilized North America merchandise margin in the quarter despite a highly competitive environment in key promotional periods and implementing a strategic effort to lower inventory. As I discussed on the last call, we are focused on generating higher free cash flow in fiscal 2020. In the first quarter, free cash flow was $80.8 million versus $1.8 million in the prior year first quarter, largely driven by improvements in working capital, together with disciplined capital spending. We are implementing enhanced inventory planning under the leadership of our new CFO, Joan Hilson and our new Chief Merchant, Toni Zehrer. And we continue to expect inventory to be lower year-over-year at the end of fiscal 2020. Now, I will discuss our Path to Brilliance transformation plans. We are underway on our fiscal 2020 growth initiatives under our strategic pillars of customer-first omni-channel and culture of agility and efficiency. These initiatives build on the foundational capabilities developed in year one of Path to Brilliance with investments in systems, capabilities, product assortment, and store experience funded by driving out costs customers don't see or care about. Beginning with Customer First. In product, we continue to build our iconic and inspirational flagship brands. Our Disney partnership continues to expand with the inaugural film collaboration between Zales and Disney bringing the magic of the Aladdin Cave of Wonders to a real-life jewelry collection. Our exclusive designs feature beautiful Jasmine-inspired design details and embodies the style and trends that the Zales customer expects. The Aladdin launch is performing well, and we believe it has elevated customer interest across the entire Enchanted Disney product portfolio. In bridal, we continue to refresh the assortment with new designs for our flagship brands, Vera Wang and Neil Lane. Additional new core bridal designs as well as enhancing customer choice through the innovative virtual assortment now available in all Jared stores. We are seeing positive results from the refresh of our fashion assortment. Our on-trend new core assortment in gold continues to be a growth driver and our Love + Be Loved fashion collection is performing well. Love + Be Loved is Toni's first in-house design collection that was launched in a limited number of stores in the fourth quarter holiday. We expanded the collection more broadly across the Kay banner during the first quarter, added color and personalization options and ran our first Loved + Be loved advertising campaign at Mother's Day. We are seeing early indications that Love + Be Loved has potential to grow into a meaningful proprietary fashion brand with several designs selling out after the marketing campaign began. On a smaller scale, we are introducing more men's options across our product lines, including Gold, Love + Be Loved, Disney and Vera Wang. We've implemented full volumetric testing of new product lines, which is helping to shorten the product development cycle by giving us a faster read on the sales potential of new ideas. Several of the proprietary collections currently in test at select stores are showing encouraging early results as we build a competitive, differentiated product assortment for holiday and in fiscal 2021. While we are encouraged by the positive results of our new products in the first quarter. As I mentioned during our last call, fully evolving our assortment is a multi-year journey given the long jewelry purchase cycle. Customers are responding to our higher levels of newness, but we do have some headwinds to sales in fiscal 2020 from legacy products that are nearing the end of their life cycle. Moving on to marketing. We've made strategic changes to our marketing model to drive greater efficiency and effectiveness. The timing of advertising spend has been rebalanced to a more always-on model to support bridal throughout the year and grow our share of gifting occasions, such as birthdays and anniversaries. We expect to improve return on investment by moving to a higher mix of digital advertising, as well as more efficient targeting of spend. We invested in a customer data platform last year, which is providing insights that our new data savvy media agency will utilize as they work with our team to build more efficient and effective buying plans. Additionally, new creative agencies for each of our core banners are helping modernize our content and messaging, while making progress in differentiating the brand equities. Recent new campaigns include Enchanted Disney Aladdin at Zales, the first Love + Be Loved campaign at Kay and an innovative, integrated bridal and fashion campaign at Jared. We will launch summer bridal campaigns with new creative content for Zales and Kay and we have strong plans for new targeted data driven integrated campaigns for holiday. Our Voice of the Customer net promoter system, which was launched in the second quarter of fiscal 2019 continues to provide actionable data and insights. During the first quarter of fiscal 2012, each North America banner reached its highest net promoter score since the inception of the program. Most importantly, we are seeing high levels of team member engagement with the program. Store managers receive real time feedback about performance in their store, which is a key enabler of elevating our customer centric experience. Turning to omni-channel. In fiscal 2020, we are substantially increasing our investment in platform and mobile technology and continuing to build best-in-class customization capabilities. The Kay and Jared transitioned to Hybris, a significantly more contemporary dynamic platform already in use on Zales and Piercing Pagoda is currently on track and expected to launch in Q3 ahead of holiday. The Hybris platform enables an enhanced customer experience with faster load speeds, higher quality images and improved curated search. Our second priority for fiscal 2020 is, our investments in mobile experience, which include faster load speeds, search and browse functionality and personalized curated product pages. These mobile initiatives are expected to go live throughout this year at Zales with Kay and Jared following post the Hybris conversion. We are also continuing to build best-in-class customization capability, including the recent introduction of the Vera Wang Love tool at zales.com and enhancements to make our current design your own programs more mobile friendly. In the first quarter, we saw the number of orders generated by our online bridal design your own tools nearly doubled and we believe the customization enhancements we are making this year will be positive contributors to e-commerce growth. We believe that these changes will set us up to drive higher traffic to our sites and create a much more compelling online experience across all of our North America banners. Moving onto culture of agility and efficiency. We continue to focus on operational excellence, agility and creating a continuous culture of cost optimization, which we saw positively impact our first quarter results. We are raising our fiscal 2020 expected net cost savings to $70 million to $80 million versus $60 million to $70 million previously. With savings primarily driven by indirect procurement, workforce optimization and the lower corporate costs. Our direct procurement negotiations with our vendors to lower our costs and optimize working capital began last year. And we are in the process of finalizing agreements which will impact our fourth quarter holiday purchases and also benefit fiscal 2021. We are also testing field labor optimization initiatives to better service our customers by deploying our team members more effectively during peak periods. Our three-year Path to Brilliance net cost savings goal remains $200 million to $225 million inclusive of the $85 million in net savings achieved in fiscal 2019. We continue to expect our category to be an omni-channel category with an optimized smaller portfolio of stores, representing a competitive advantage. We plan to close approximately 150 stores in fiscal 2020 and expect overall store count at the end of the transformation plan in fiscal 2021 to be lower than fiscal 2020 year-end levels. By the end of our three-year transformation plan, we believe we will have materially reduced our exposure to lower grade malls and simplified our portfolio by exiting most of our regional banners, while developing new concepts to drive growth. Before I turn the call over to John. I will briefly discuss our fiscal 2020 financial guidance. We are revising our same-store sales guidance range to down 2.5% to down 1.5%, reflecting first quarter results at the low end of our sales expectations, lower traffic expectations and sales trends we saw in May. We are revising our non-GAAP operating profit guidance to $260 million to $280 million, which embeds our revised same-store sales expectations and higher cost savings. As I mentioned earlier in my remarks, we made strong progress on lowering our inventory levels in the first quarter and expect to generate higher adjusted free cash flow in fiscal 2020 versus fiscal 2019. Let me comment briefly on the subject of tariffs. The three tranches of tariffs that were enacted in 2018 have no meaningful impact on our business and are currently factored into our 2019 guidance. There is potential for an additional four tranche of tariffs, which could impact us. But because there is still uncertainty around it, we don't believe this issue warrants a change to our financial guidance at this point. Our exposure to Chinese goods is approximately 30% of our merchandise spends. We are developing contingency plans to activate the flexibility of our multinational vendor base to minimize the impact on our business and on our customers. While we do have flexibility in our supply chain, there is also a potential pricing impact to our US customers if these tariffs are enacted. We are hopeful for a speedy resolution and we'll continue to update you when there's more clarity on this matter. In closing, we made progress in the first quarter stabilizing our North America merchandise margins, delivering cost savings and more efficiently managing inventory with a focus on cash generation. We remain confident that Path to Brilliance is the right strategy to improve the trajectory of our same-store sales and drive higher profitability over the long term. The team is highly focused on executing our transformation initiatives and we look forward to updating you on our progress as we move through the year. And now, I'll turn the call over to Joan.