Thank you, Erika, and welcome to our first quarter 2024 earnings call. We entered 2024 with our most expansive suite of financial compliance products and services in place. In the first quarter, we specifically focused on advancing newer lines of business as we continue to drive more diversified income streams and enhance our position as a premier financial services provider for cannabis-related businesses or CRBs across the country. It is important to understand the significance of our lending program in the context of the obstacle CRBs continue to face even with regulatory changes in motion, when trying to gain access to capital to grow their businesses.
Traditional banks and credit unions remain hesitant to engage in cannabis financing due to the industry's complex structure. And if they do participate, loans often carry high interest rates with less favorable terms compared to loans provided to businesses and other sectors.
Given our success in serving over 750 clients through our proven compliant cannabis finance infrastructure and facilitating over $22 billion in deposits across 41 states since our inception in 2015, incorporating lending into our platform was a natural extension for the business.
Safe Harbor is one of just a handful of financial service providers capable of providing CRBs access to compliant deposit tools and traditional lending.
Our results in the first quarter demonstrate the success we have achieved in developing this high-margin business channel to further enhance our competitive position. To provide some perspective on growth of our lending program since it was first introduced in 2022, it is important to understand how our revenue composition has evolved over the past year.
Given our success working with financial institutions to onboard, monitor and ensure compliance with CRB funds, we accrued a strong deposit base from which to lend. To address our clients' increased requirements for growth capital, we have worked closely with our financial partners to lend against deposits. Increased deposits result in higher lending capacity. Given Safe Harbor's unique lending capabilities, we believe new lending opportunities will help drive strong organic deposit growth.
When we began ramping up our lending program in Q1 2023, loan interest income was a nominal percentage of our business at approximately 11%. At the end of Q1 2024, the value of our loan book nearly tripled year-over-year and loan income represented just over 40% of revenue in the quarter. The results clearly demonstrate market acceptance of this truly unique capability and support our goal of creating a more diversified income stream.
Our business model centers on leveraging our experience in cannabis finance and our proprietary and compliant fintech platform to create a one-stop shop financial service center for cannabis businesses across the country.
By expanding our product and service offerings, we have proven our ability to scale and differentiate safe harbor from competition, which experienced high barriers to entry in providing the same array of services due to the high level of compliance, oversight and monitoring required.
Today, we are less reliant on our depository fees to drive our growth. We are now operating multiple synergistic business channels with increasing income being derived from loan interest, lending fees and investment income. As a result, I am pleased to report that in the first quarter of 2024, our loan income increased 250% year-over-year to $1.6 million in the first quarter of 2024 compared to $466,000 in the comparable period of 2023.
As I mentioned during our Q4 2023 call, our deposit base has decreased due to the July 2023 termination of our master services and revenue sharing agreement with Central Bank in Arkansas. As a result, our total number of client accounts dropped from 1,040 as of March 31, 2023, to 757 as of March 31, 2024, which negatively impacted our quarterly depository fees. For the first quarter of 2024, these fees decreased 28% to $1.62 million compared to $2.25 million in the first quarter of 2023.
A decrease in depository fees does not surprise us due to the present market and need to increase deposits at all financial institutions. We anticipated this change in the market and remain competitive with our pricing to continue to retain and attract new clients. Our primary focus is to continue to attract lending opportunities, which in turn create relationships with businesses in the long term.
We believe the key takeaway from our first quarter results is our ability to provide our customer base with additional value-added products and services such as our high-margin lending program, where we believe we will remain at the forefront of the cannabis finance industry.
In addition, with a greater array of financial tools now available for our platform, we are positioned to capture new customers and in turn, add new deposit accounts. We will lead with lending as more and more financial institutions with [ handful ] Bank balances look to Safe Harbor to support the additional banking needs of these cannabis businesses. Many of these financial institutions do not want to attempt to replicate our model as it has proven extremely difficult to execute.
Our near-term growth strategy is to acquire portfolios from banks looking to exit the business, increase our deposit base and further leverage our platform to meet the demands of CRBs across the country.
With the rollout of more and more deposit and credit tools along with our ability to serve large multistate operators or MSOs, in every legal market across the country, we are strategically positioned for growth. For example, with the launch of our interest-bearing commercial deposit accounts in 2023, more and more CRBs are recognizing the breadth of our service offering.
It is also important to note that our business fundamentals remain strong, resulting in continued improvement to our bottom line. We impactfully reduced our total operating expense by over 36% to $3.73 million in the first quarter of 2024 compared to $5.8 million in the first quarter of 2023. These improvements improved operating efficiency to deliver positive net operating margins.
Before I turn the call over to Jim to discuss our first quarter results, I would like to discuss the incredible step forward made recently and by legitimizing the cannabis industry with the proposed rescheduling of cannabis from Schedule 1 substance to a Schedule 3 substance. And what this means for our industry's growth as well as Safe Harbors. We believe the rescheduling of cannabis will be a significant catalyst for the industry, leading to greater access to traditional financing channels that has far too long been inaccessible.
The prospect of rescheduling cannabis would go a long way and evening the playing field for our cannabis businesses. Without the constraints of Section 280E, the internal resi code, which prohibits businesses dealing with Schedule 1 substances from writing off business expenses on their federal tax returns, these businesses can deliver much stronger financial returns. In the near term, we believe the potential of rescheduling will attract more capital to the industry, allowing for greater growth and financial stability. And in fact, these businesses will have more money to deposit into their bank accounts, which potentially lead to greater lending opportunities for Safe Harbor.
The rescheduling of cannabis would be a huge win for the cannabis industry, including Safe Harbor. As more financial institutions open their doors to cannabis businesses, we expect the demand for our services to support these businesses will dramatically increase. Issues with payment networks will unfortunately continue to exist, leading the industry predominantly cash-intensive in addition to the fact that cannabis will remain under the Controlled Substance Act.
Another catalyst for the industry's growth is the SAFER Banking Act, which will allow state legal cannabis businesses to transition from being primarily cash-based operations and allow the industry participants to gain greater access to traditional financial institutions. While this act is moving closer to becoming law, it does not eliminate the need to meet the compliance and oversight requirements of the Bank Secrecy Act, or BSA.
Most financial institutions are either unable or unwilling to undertake the compliance management needed to process these funds. Therefore, we view the SAFER Banking Act as a neutral event for Safe Harbor, given the continued need to navigate the BSA.
It is becoming increasingly important to ensure new businesses entering the market are properly processed and managed. Over the past 10 years, we have tailored our fintech platform to expand with the evolving cannabis regulatory landscape. Our ability to streamline operations and ensure proper compliance is unmatched. The cannabis industry remains complex and will continue to change. We pride ourselves and our unique capability to consistently deliver trusted financial services to the cannabis entrepreneurs nationwide.
I'd now like to turn the call over to Jim to discuss our financial results for the quarter ended March 31, 2024. Jim?