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Shenandoah Telecommunications Company (SHEN)

Q3 2017 Earnings Call· Thu, Nov 2, 2017

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Transcript

Operator

Operator

Good morning, everyone. And welcome to the Shenandoah Telecommunications Third Quarter 2017 Earnings Conference Call. Today’s conference is being recorded. At this time, I would like to turn the conference over to Mr. Adele Skolits, CFO. Please go ahead, ma'am.

Adele Skolits

Management

Good morning and thank you for joining us. The purpose of today's call is to review Shentel's results for the quarter ended September 30, 2017. Our results were announced in a press release distributed this morning, and the presentation we'll be reviewing is included on our Investor page at our website www.shentel.com. Please note that an audio replay of the call will be made available later today. The details are set forth in the press release announcing this call. With us on the call today are Christopher French, our President and Chief Executive Officer; and Earle MacKenzie, our Executive Vice President and Chief Operating Officer. After our prepared remarks, we'll conduct a question-and-answer session. As always, let me refer you to Slide 2 of the presentation, which contains our Safe Harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. These may cause our actual results to differ materially from the statements. Shentel provides a detailed discussion of various risk factors in our SEC filings, which you're strongly encouraged to review. You're cautioned not to place undue reliance on these forward-looking statements. Except as required by law, we undertake no obligation to publicly update or revise any forward-looking statement. Also, in an effort to provide useful information to investors, we note on Slide 3 that our comments today include non-GAAP financial measures. Details on these measures, including why we use them and reconciliations to the most comparable GAAP measures, are included in our SEC filings. These reconciliations are also provided in an appendix to today's slide presentation. I'll turn the call over to Chris now.

Christopher French

Management

Thank you, Adele. We appreciate everyone joining us this morning. Our third quarter was highlighted by a completion of the integration of nTelos' operations, the transition of its customers, and the upgrade of the network. We're especially pleased that each of these milestones was completed ahead of schedule and under budget. Demonstrating the strength of our operating team, with the transformation of nTelos to the Sprint affiliate model and the upgrade of a state-of-the-art 4G LTE network, we're now focused on capitalizing on the fourth quarter selling season. We have launched the biggest advertising campaign in Shentel’s history to highlight our enhanced network and drive interest from new customers and broaden our brand recognition in the markets. On Slide 5, you'll see that our third quarter net income of $3.5 million is a significant improvement compared to the net loss of $7.6 million in the third quarter 2016. This increase is primarily related to improved results in the Cable and Wireless segments and reductions in the integration and acquisition expenses related to the transitioning nTelos. These gains were partially offset by increased operating expenses and higher interest from the debt related to the nTelos acquisition. For the quarter adjusted Operating Income Before Depreciation and Amortization or OIBDA decrease 9.3% to $66.9 million. Revenues were $151.8 million in the third quarter a decline of 3.2% from the prior year period. The revenue decrease was largely related to lower average revenue per post-paid wireless user. Wireless segment revenues also experienced 3.2% decline for the same reason. Of the former nTelos customers approximately 65% of prepaid and 75% of post-paid migrated to the Sprint platform. Our Cable segment revenues improved as a result of an increase in the number of revenue generating units or RGUs and higher average revenue per customer due to…

Adele Skolits

Management

Thank you, Chris. I'll begin with Slide 10, which shows our changes in profitability. Our operating income increased by $13.4 million for Q3 2017 over Q3 2016. Over the same period, net income is up $11.1 million, and basic and fully diluted earnings per share have improved by $0.23. The improvement in these profitability measures resulted from a drop in the cost of acquisition, integration and migration expenses of $13.6 million and a drop of $3 million in depreciation and amortization related to the retirement of certain network assets acquired from nTelos. Partially offsetting these favorable changes, revenues decreased by $5 million between these two periods as a result of the reduction in average billing rates. We've provided the next slide to assess how the underlying business is performing without these costs. Slide 11 begins with the $13.4 million growth in operating income and then adjusts for certain non-cash and non-routine items. As you can see, for Q3 2017, adjusted OIBDA is down $6.8 million or 9% over Q3 2016. We also provide continuing OIBDA to reflect the amount of adjusted OIBDA, the Company would generate without the benefit of Sprint's waiver of management fees and this measure is down $6.3 million or 10% for Q3 2017, over Q3 2016. As a reminder, when we acquired nTelos, Sprint committed to waiving the 8% postpaid and 6% prepaid management fees, up to $4.2 million a month, until the total waived reaches $251.8 million. We provide the continuing OIBDA measure to ensure investors are aware that will eventually reach this threshold and the waiver will end. In addition for the first six months, after the May 6 closing date of the nTelos acquisition in 2016, we did not incur any management fees relative to the nTelos customers’ billings prior to the customer…

Earle MacKenzie

Management

Thank you, Adele. Good morning everyone. I'll begin on Slide 16. At September 30, we had 952,563 subscribers. Starting this quarter, we no longer include Assurance subs to be consistent with Sprint. Of the current postpaid based 29% are still on subsidized price plans compared to 43% at September 30, 2016. In the third quarter, we completed the migration of the nTelos customers to the Sprint platform. As of June 30, we had approximately 27,000 non-migrated postpaid customers. During the quarter, we migrated more than 15,000. At September 30, we still had approximately 4,000 subs that we disconnected and included in churn from Q3. A few 100 of them came into our stores and migrated in October. Upgrades in the quarter excluding migrations were 7.2% of the base compared to 6.8% in Q2. Slide 17, shows the continuation of the positive trend we saw last quarter in our new area. The former nTelos area had 55% of the gross adds and increase of 13% from the same quarter last year. Including the migration losses we had Q3 net loss of 4,710 with 2,878 net adds in our legacy area. If you eliminate the impact of the migration losses we had net adds 5,700. Considering we did not have a proactive marketing plan in the new area in Q3 this is a positive indicator of future sales opportunities. We had a net loss of 1,388 tablets and data devices in the quarter as we continue to focus on net phone adds. Tablets and data devices represent approximately 7% of our postpaid base. We continue to have a negative port in versus port out ratio in the new area but trending positive. In the legacy area our port in ratio the port out was in line with last quarter at approximately 1.3…

Adele Skolits

Management

This concludes our prepared remarks. [Attadia], would you now review the instructions for posing a question.

Operator

Operator

[Operator Instructions] We will go to our first question Mr. Rick Prentiss. Your line is open.

Richard Prentiss

Analyst

Great. Well first, Adele we've enjoyed working with you as well. We wish you the best of luck in Toledo with a new grandbaby. Earle, we’re glad to have you around for longer as you work through the stuff, so good bye to Adele and glad we got Earle for a little bit longer. A couple operational questions if I could. First, I think one of the big things people are looking at is obviously the wireless nTelos markets and how you can ramp those up. It look like gross adds in the new markets were up year-over-year, but also quarter-over-quarter, but just modestly quarter-over-quarter. Chris you mentioned biggest ad campaign in Shenandoah history, so how should we think about the productivity of those stores, the benefit of the advertising kind of what the trends in gross adds might be both in the new markets as well as some of that advertising going to help possibly in the legacy markets?

Earle MacKenzie

Management

Rick, this is Earle. We didn't really start the advertising until right at the end of the third quarter, so it really had no impact at all. So the fact that gross adds were similar to the second quarter is really wasn’t surprising to us because we weren't doing anything proactive and try to drive customers into the store. We also realized that this is a combination of brand advertising and promotional advertising. So it's not designed necessarily to get people to run in the door day-one. We will be adding some promotional advertising in the middle of the fourth quarter hopefully which will continue to have door swings, but we are seeing pickup in traffic in the new area as we have been running the brand advertising, explaining the increased coverage and the higher quality coverage. So we're actually quite optimistic for gross and net adds in the nTelos area especially really up until September 30, we were still dedicating a tremendous amount of the efforts in the store for migrating customers. So it really is kind of a new beginning for us starting October 1 as far as gross adds. We also didn't do any promotions other than what Sprint was running nationally or really much advertising in our legacy area for the third quarter. We were basically keeping our powder dry for a bigger fourth quarter advertising, we're continuing not the same advertising, but continuing to advertise in the legacy area primarily focused on our great quality of network we had there for quite a while, talking about really our pricing advantages more than our quality of network there because as Sprint runs that why pay more for a network that's within 1%. We don't run within 1% part in our legacy area because we believe our network is equal to better than. So we are expecting a good strong fourth quarter in both areas, but really kind of the first opportunity we've had to stretch our opportunities in the new area.

Richard Prentiss

Analyst

Okay, one month into the fourth quarter, so one month into that advertising campaign and as it's been noticeable say October over October year-over-year?

Earle MacKenzie

Management

Yes in the legacy area we have seen more I mean in the new area, we have seen more store traffic than we had a year-ago. But once again you have to – you can't just look at absolute door swings has a lot of door swings a year-ago where people coming again with the migration. So we've tried to separate that out and when you look at kind of new folks versus new folks, we've definitely seen an uptick in the month of October.

Richard Prentiss

Analyst

Okay, and when Chris mentioned the biggest ad campaign in your history. How should we think about the costs that are going to come into the fourth quarter from the beyond just Sprint advertising campaign?

Earle MacKenzie

Management

Well, we had budgeted I think about $13 million in the total year and we're going to stay within that. What you've seen as it's just been a little lumpy through the year, as we – this campaign that we're running in the new area is about $2 million. So it's not half of the year, but it's significantly more than we've ever done and one quarter in the past. So it will be up a little bit from the quarters, but if you take and divide that, we actually spent a lot of advertising dollars in the legacy area in the second quarter, because we wanted to try to get ahead of – for the year and saw that as an opportunity where other carriers weren't spending a lot of advertising in that quarter normally. We decided to up our adds in the legacy area, so overall maybe a little bit of an uptick for the fourth quarter, but not significantly more than you've seen the other three quarters.

Richard Prentiss

Analyst

Okay, and on the Cable side, results continue to come in strong margins are getting better? How should we think of the trend lines there? It looks like you're close to getting an extra digit rounds to $10 million of you but in the quarter or so as we think of the trends there, it seems like still pretty strong movement from video to high speed broadband, which has better margins, but just help us understand what that trend looks like?

Earle MacKenzie

Management

Well, I think if you look really at the last three quarters, they've been pretty consistent. We’re having approximately 700 to 800 of our current broadband customers every month upgrade to the next higher speed, which usually represents about a $20 increase in their billing. And we do that as customers call in and have an issue with speed. I think I've told this story before, but basically it's a recurring theme for us. Customers who we've had for several years will call in, they'll say, my service is not as good as it was a couple of years ago? What's going on? You take the time to talk something about the number of connected devices they have in the home, the number of users they have and what we find in most cases over the last couple of years, the number of devices has exploded in their home that they’re using We will – what we do is we actually will give them a two speed upgrade for 60 days at no additional cost and tell them if they want to go back to their old speed, give us a call at the end of the 60 days, if not we'll start billing them for the higher speed and what we find is about 85% or more of those customers never call us back and so we still have the majority of our broadband customers are still at 5 in 10 meg and so we see a tremendous amount of continued upside from customers just demanding more and more speed and capacity in their broadband connection. So I think if you look at kind of the trend we've seen for the last couple of quarters I think that's a good indication of what you're going to see for the foreseeable future.

Richard Prentiss

Analyst

Great. Thanks guys and best of luck up in Toledo.

Adele Skolits

Management

Thank you, Rick.

Operator

Operator

Our next question is from Hamed Khorsand. Your line is open.

Hamed Khorsand

Analyst

Hi, Adele, just a quick housekeeping question. What was the temporary back office expense in the quarter?

Adele Skolits

Management

Temporary back office expense would have been given on Slide 11 and that was $1.2 million in the third quarter.

Hamed Khorsand

Analyst

Okay. Missed it. And then one of the slides you guys are shown in the Slide 18, postpaid ARPU was stabilizing. Why isn't prepaid ARPU stabilizing the same manner.

Christopher French

Management

Well, I have couple of things Hamed, this is overall. You remember that in the fourth quarter we basically stop counting or shorten the life of the time that we've covered a customer active when they were not giving us billing and so you saw that we dropped 24,000 customers and then – that was right at the end of the fourth quarter. So far on an average basis it really didn't have much of an impact in Q4 but you do see in Q 1 it had a significant impact of increasing average revenue by taking out 24,000 non-paying non-revenue producing customers. We have also taken out all Assurance customers which has an impact on ARPU also. But then in the third quarter Sprint has introduced a plan that looks a lot likes some of the other carriers where they've included the taxes in the fee and so if you were paying the same amount as you were last month but now it includes taxes obviously it's going to have an impact on revenue, because we don't include the taxes when we were quoting a revenue number. And so it actually has been very stable because the vast majority of our customers and prepaid or boost customers which of the higher revenue customers. And so even though it shows a little bit of a wobble there from a customer standpoint it's been very stable. I think you're going to see probably a little bit more of a decrease in ARPU in prepaid as more customers come on to the all inclusive plan for boost, but we're actually quite comfortable where average revenue is.

Hamed Khorsand

Analyst

Okay. And then in the CapEx commentary you said that there was – I think 6 million a success based CapEx that you're not going to see this year? What happened to that success that you were thinking would happen?

Christopher French

Management

Well, actually we've had the success we just haven't had to spend the money. I guess is the good news we always have to make an assumption especially on a fiber sale what kind of a build will have to do into a customer location or an extension in order to meet a customer’s need. And not knowing exactly who those customers will be where they will need to build and really always been is that we didn't have to spend as much money to generate the same number of contracts. Because the fiber was closer to the customer than we expected or we were able to serve another customer that was already in a building. And therefore it turned out to be a success for us in that we got the revenue without having to spend the dollars.

Hamed Khorsand

Analyst

Okay. And last for me is could you quantify the number of homes past you're looking to target for 2018 with the new CapEx program?

Christopher French

Management

We're still looking at that Hamed, but we're probably looking something between [2,500 and 4,000] additional homes. And these would be homes where we have determined there would be a very high probability of customers taking one of more services primarily broadband. So that we would see a corresponding growth in RGUs as we build them. But once again there's always a lag between when you build something and you actually get the revenue. So we'll be building these extensions throughout next year not all of them will necessarily be in a position to generate revenue in 2018.

Hamed Khorsand

Analyst

Okay. Thank you appreciate.

Christopher French

Management

You’re welcome. End of Q&A

Adele Skolits

Management

I think that's all the questions that we have for today. Thank you for joining us on this call and thank you for your support over the last 10 years.

Operator

Operator

Again, ladies and gentlemen, this does conclude today's conference. We thank you for participation. You may now disconnect.