Ben van Beurden
Management
Okay. Thank you very much, Jennifer. And ladies and gentlemen, welcome to Shell’s First Quarter Results Call for 2020. Thank you so much for joining us from wherever you are around the world. Before I begin, can I just you and your families and your friends and your colleagues are safe and well and that you are taking good care through these extraordinary times. I will, of course, as usual, start by highlighting the famous statement that you can now see on your screens. But during these highly uncertain times and highly uncertain outlook that we are facing, can I also stress that it’s even more important to read and understand what we are saying in this note. So please take time to read it, and you have a moment after this call. In an environment like this, a strong company like Shell needs to stay resilient. It’s to stay prudent and act responsibly, and it needs to take decisive action to preserve the long-term health of the company, which is crucial staff, customers, the communities we operate in, debt holders, and of course, our shareholders. We are well positioned to maintain the resilience and the prospects and the performance of this company the main focusing on three key areas. The first one is care, care for each other, for our colleagues, for our customers, for our communities. We must put health and safety first. The second is continuity. We must continue to serve our customers in every way we can, possible, we must aim to provide them certainty. We need to ensure that our operations are delivering products that customers need to keep functioning. And finally, we are focusing on protecting the future health of our business. We must always generate and preserve cash, especially during these challenging times. We’ll talk a little bit more about these three key areas a little later and how about Shell is responding, including how we have challenged all the levers within the framework shortly stay resilient. And considering the risks of a prolonged period of economic uncertainty, including the weaker demand in our products, lower and the less stable commodity prices, we do not consider that maintaining current level of shareholder distributions is in the best interest of the company and its shareholders. With that said, Shell Board has decided to reduce the amount we pay as dividends to our shareholders, and we are announcing a resetting of our quarterly dividend to US$0.16 per share. This aims to provide right balance of maintaining a strong balance sheet, protecting the value of our business and the level of shareholder returns that we offer. As I said, I will go into more detail on this later. But first, I want to talk to you about what we have achieved so far this year. This quarter, Shell has delivered good earnings of $2.9 billion with strong and resilient business operations. Our cash flow from operations, excluding working capital movements was around $7.4 billion. That was an average Brent price of $50 per barrel. As a result of big movements in price and volume, there was also a positive working capital impact of around $7.5 billion in this quarter as well. And Jessica will run through the financial performance for the quarter a little later on. But we also announced a major new ambition earlier this month at our Responsible Investment Annual Briefing, we announced our ambition for Shell to become a net zero emissions energy business. 2050, sooner, perfect society. That’s a significant strengthening of our climate ambition. And later on, I will talk you through the key components of this ambition. But we cannot talk about long-term ambitions without considering the short-term circumstances. It is important to look at the macroeconomic and societal forces at work right now to understand what Shell can achieve today and what we can achieve tomorrow. And as you can see on the charts on your screen now, the pressure on our industry has mounted and the threats to economies around the world is real. One clear factor, and this is a threat our industry and any industry that relies on our product is the commodity price outlook. Today’s volatile market is impacting our business now, and it will continue to impact our business in the quarters to come. Oil and gas prices have already moved sharply down this year as the COVID-19 pandemic has significantly reduced demand for crude and for gas associated products. And at the same time, of course, supply from Saudi Arabia and Russia has increased, and this oversupply then has put further pressure on oil price. And when we look at our integrated gas business, the economic slowdown has reduced global LNG demand, a material demand drop compared to the projections earlier in the year. And similarly, the environment around refining and chemical margins remains challenging with demand for our products falling to levels, a storage capacity is becoming a major issue. And the key to the profitability of our chemicals plants and refineries is the integrated value chain from the feedstocks, the multiple products that produce, and the demand volatility of a particular product can therefore have broader impacts on the operational capability of the integrated value chain. Take as an example, a reduction in demand for jet fuel at a refinery can actually impact the viability of the entire refinery. Looking ahead, we expect significant price and margin volatility in the short and medium-term, but we’re also seeing recessionary trends in many of the markets and countries that we operate in. And this volatility presents a unique challenge for oil and gas producer with a need, balance requirements for cash today, appropriate investment across the portfolio, generate cash tomorrow, and all this as we combined with ensuring that we have a strong balance sheet and continue building a business that will be there for the long-term. We do not expect a recovery of oil prices or demand for our products in the medium-term, both will recover over time. And until that time, we, like other companies, will take the actions, ensure our business is robust, the current difficult macro environment and remains robust. But what does it mean in practice? Earlier on, I talked about care, about continuity and preserving cash. And I said our immediate priority is care. Shell is supporting our teams whether they are now working from home, or serving customers at retail sites or working at our operations. Of course, we are following the advice of local authorities wherever our teams are based. Our fuels are powering trucks and ships to continue delivering medical and food supplies. Our retail sites are staying open, keeping communities mobile and provide essential food and supplies. We’re also adapting production where possible to support efforts to hold the spread of the virus. So at our manufacturing plants at [Venice] [ph] and the Netherlands, and Sarnia in Canada, for example, Shell is diverting resources to make Isopropyl Alcohol or IPA as fast as we can. The IPA is a [vital] [ph] ingredient that makes up about half the content of hand sanitizing. Netherlands here, we are making 2.5 million liters available free of charge healthcare sector here. Safety has always been a priority for Shell. Care is necessary, bonding to the challenge of COVID-19. In each country where we operate, we are responding based on the local need specific resources that we can deploy there. The second action we are responding with is business continuity. We are continuing to operate. We are continuing to invest and produce wherever it makes sense. For example, we are still working to sanction projects, and we continue to strengthen our portfolio. Continuity brings certainty, and this is vital in such uncertain times. One example of how we have kept things going is at our retail site across the world, where our network of 45,000 sites globally performs an essential service for emergency services and customers that are in need of fuel and convenience retail offerings. We’ve been working very hard to remain open for business and so far, only 140 retail sites, the 45,000 had to close. And while our sites remain open, broad portfolio, our local innovation and the resourcefulness of our employees enables us to provide reliable and tailored products and services to all our customers. We rapidly expanded the stock range in our convenience retail outlets to meet new customer demands during the lockdowns. And actions included expanding the range into groceries, into daily essentials and even home delivery from our stores that are open 24 hours. Good action with which we are responding is by preserving cash. In March, we laid out how we are responding to the current ongoing worldwide crisis through a pandemic. And we are taking action to reinforce the financial strength and resilience of our business so that we are well positioned now and for eventual economic recovery. We’re doing everything we can in financial and operational terms to deliver sustainable cash flow. So we announced a series of initiatives that are expected to result in pretax contribution to our free cash flow of $8 billion to $9 billion. Firstly, we will focus on a reduction of cash capital expenditure. And for the full year 2020, we will see a reduction to $20 billion or below compared with a plant level of around $25 billion. So far, we have made good progress in working to reduce cash capital expenditure. The approach there is to, of course, protect our assets, spending what is required on integrity, continue with the projects, which the final investment decision has already been taken, and focus on robust investments that will give us short-term return. So we have gone through a detailed project-by-project review in each of our businesses, and we indeed expect to achieve the $20 billion or lower cash CapEx spend this year, and some of the recent announcement that you may have seen as a result of those ongoing project reviews. The second initiative is targeted at a reduction in underlying operating costs by $3 billion to $4 billion per annum over the next 12 months, and that’s compared to 2019 levels. Also here, we’re making good progress and of course, are using this initiative to drive reviews in our contracts and review discretionary spend, look at our travel costs as well as cost-saving opportunities in certain parts of our business by significantly scaling back external recruitment. Given the unprecedented and intense economic headwinds and the impacts these will have on results, Board and management have announced that no group performance bonuses will be paid to anyone in Shell for this financial year, and this is a very substantial measure that we do not take lightly, but it is appropriate to the conditions we see. And in addition, it will also support, of course, our overall drive to reduce costs. Then turning to our business. The deferral of final investment decisions and exit from early-stage projects naturally reduces our operating cost. And since we do not have to invest further in feasibility expanding, we will, of course, still look for opportunities to protect and generate further value where that then makes sense. And finally, we are driving down our working capital, resulting in material reductions in the underlying working capital balance. All in all, we will adapt our financial framework wherever we need to and will make the changes where we will have to. But bear in mind, it was announced in March that the Board of Royal Dutch Shell decided not to continue with the next tranche of our share buyback program, but has followed the completion of the previous tranche of share buybacks, which has seen us buy back $15.75 billion of shares since 2018. In the current environment, Shell’s financial resilience paramount if we are to continue to invest in our strategic priorities. We do not take these decisions about adjusting shareholder distributions lightly. Want to talk more about the dividend discussion, a decision that we have announced today. Better than context, give you some detail. As I have explained, we are taking decisive actions to improve our resilience in the shorter and the longer-term, both in the underlying business and our financial performance. Our financial framework needs to remain robust. And at times like these, the levers within the framework also need to be reviewed to ensure the right balance, maintaining a strong balance sheet, impacting the value of our business, the level of shareholder returns that we can offer. For Shell, we currently need to preserve cash. We have to reinvest in our business, build a resilient company that has a path to offer even better return. So to ensure the longer-term health of the business, we have three clear actions. First, we maintain a robust balance sheet that is resilient at times like these. We are working really hard to do this through the initiatives we have outlined. And in the medium-term, whilst that gearing is likely to remain above 25%, principal focus continues to retain strong credit metric, which we believe the actions we’re taking will allow us to do so. Second, we have to spend the right amount of capital to protect the future value of our businesses, which are expected to deliver competitive returns in the future. And with this in mind, we believe recently revised spend is at level that achieve these objectives without eroding value. And finally, shareholder distributions are a fundamental part of our financial framework, and we need to ensure we strike a balance between shorter-term shareholder distributions, longevity of these returns and the potential to grow these returns in the future. We have continued to test the resilience of our business in the context of a dynamically evolving macro outlook. And when considering the impact of the current macroeconomic climate on our organization, the risks for prolonged period economic uncertainty of weaker commodity prices, of higher volatility and a weaker demand in all our business, the Board does not consider that maintaining the current level of distributions is in the best interest of the company and its shareholder. So the Board has decided to reduce the amount. We pay as dividend to our shareholders. We are announcing a resetting of our quarterly dividend US$0.16 per share. This decision has been taken after very careful consideration of the risks to our financial stability from the impact of the COVID-19 crisis, current commodity price, margin environment and the supply demand imbalances that I outlined earlier. We believe that the reset level of dividend provides a platform for which the company can reinforce the balance sheet over time. We also continue to invest in our business and also pay a substantial and attractive dividend with the prospects of growth and additional returns when macroeconomic circumstances will allow. And although the absolute level of our dividend per share will now be lower, our cash priorities are unchanged. As we move forward, the Board will continue to evaluate very closely the way we prioritize between retaining a strong balance sheet, investment in our business and increased cash distributions to our shareholders. But crucially, the dividend reduction does not change the prospects of this company, and it provides further stability in our financial framework, positioning us to succeed in a lower for longer commodity price environment and business uncertainty. And while addressing, of course, the challenges and the global circumstances in the short-term, which is important, we also need to keep an eye on the long-term to address our long-term strategic ambitions. So earlier, I mentioned our new ambition for Shell to be a net zero emissions energy business by 2050 or sooner, if that’s possible. As the world tackles climate change, vital focus has been placed increasingly on limiting the global temperature rise to 1.5 degree Celsius. And in order to achieve this aim, the world is likely to need stop adding to the stock of greenhouse gases in the atmosphere, the state that we will net zero emissions by around 2060. Pace of change will, of course, vary from country to country and those who can move faster must move. That is why we have welcomed the EU’s and the UK’s ambition to reach net zero emissions by 2050. We and Shell would also like to move faster. In 2017, our ambition was to be in step with a society that was working towards a well below 2-degrees Celsius future. But now our society moves towards 1.5-degree Celsius future, Shell has set out its new ambition to become a net zero emissions energy business by 2050 or sooner in step again with society. And we intend to work towards this in three ways. Firstly, by seeking to be net zero on all emissions from the manufacturer of all our products by 2050 at the latest. This includes the emissions that are created by our own operations and also those associated with the energy we consume. So these are known as the Scope 1 and 2 emissions. But, of course, the bulk of the emissions in our industry, our customers’ emissions, when they use our products. That’s known as Scope 3 emissions. And that’s why Shell’s second step towards being a net zero emissions energy business is our enhanced net carbon footprint. Our long-term ambition here is to reduce the net carbon footprint in step-in society, the energy products that we sell by 65% by 2050, and that is instead of the previous 50%. And our interim medium-term ambition is now to reduce it by 30% by 2035, that’s instead of 20% To achieve this, we need to sell more products with a lower carbon intensity, such as renewable power, biofuels and hydrogen. But yet society will continue to need some energy products that create emissions, and that’s for the foreseeable future. So Shell will continue to sell such energy products, but it doesn’t mean that we cannot be in net zero emissions energy business, because our customers themselves, they can and they need to take action on their emissions as well. But therefore, thirdly, if Shell is to achieve its ambition of becoming a net zero emissions energy business, we need to help our customers decarbonizes. And this means working with our customers address the emissions that are produced when they use the energy products that buy from Shell. That effort includes working with broad coalitions of businesses with government and other parties on sector by sector basis to identify and enable the carbonization power plays for each sector of the economy. That’s how we intend to achieve our ambition in net zero emissions energy business at 2050 or sooner. Now it’s, of course, easy to state an ambition. That’s a whole lot harder to achieve it. And today, of course, Shell’s business plans will not get us to where we want to be. So that means, our business plans have to change over time as society and our customers also change over time. We’re talking here about a fundamental shift for Shell over the next 30 years. We aim to give you an update on what this means in the second half of this year, but some first steps being laid out. I hope this highlight the magnitude of Shell’s ambitions to be a core of the future, a future that society wants and a future that society needs. This is why we are taking the action outlined here, why it is that we are balancing short-term needs with long-term goals, why we are responding with care, annuity and cash preservation. I will hand over to Jessica, who will run through the details of our quarterly financial performance.