Randall Garutti
Analyst · William Blair
Thank you, Josh, and good evening to everyone on the call today. Now more than halfway through 2017 Shake Shack continues to grow profitably and at a rapid pace. The total revenue growth of 37% to $91.3 million in the second quarter. And adjusted EBITDA growth of over 36% to $19.4 million in the same time period. We're continuing to successfully expand Shake Shack both domestically and internationally focusing more than ever on technology enablement and throughput initiatives, personalized and targeted marketing and even more dynamic menu innovation, all while staying true to our mission to stand for something good. With each new Shack we open our overarching goal remains unchanged to be a delevered community gathering place for your hometown, offering classic American favorites may with premium ingredients an unparalleled experience that connects with our guests wherever they are and whenever they want their Shack. And it's rapidly shifting retail moment we're well-positioned to continue the evolution of what it means to experience Shake Shack. This is the moment we've heard of even our guest connection to the in Shack experience while developing new digital channels both and out of Shack to further our opportunity. This quarter we opened four domestic company operate Shacks and three net license Shacks. For the full-year 2017 we remain on track with our previous guidance to open 23 to 24 company operated Shacks and now with more insight into our international pipeline we can raise our previous estimates you open at least 15 net license Shacks. This result in total company operated unit growth of approximately 37% and total license and unit growth of 30% compared to last year. We are pleased with the continued great quality of our expansion and remain excited with the opportunities that lie ahead. We've still barely scratched the surface of the global opportunity in front of us. Following incredibly proud of our top and bottom line growth we did experience a same Shack sales decline the quarter of 1.8% which as we guided to one our last call reflected an improvement from the first quarter albeit not quite to the degree forecast at the time. It's important to be clear again on the factors impacting this matter. Firstly, let's remember the declines on our prior year compare of 4.3% increase. Secondly, due to the dominance of Northeast Shacks in our small comp base, this metric remains disproportionately impacted by regional factors which can swing the base dramatically, particularly weather and which is Northeast in the second quarter and with more rain and was typical for that time a year. In addition our comp base in quarter two includes only 37 or fewer than half the total number Shacks in operation. Give further context for the second quarter Shacks outside of our company's contributed 24.5 million to our year-over-year increase in revenue compare that to the 900,000 that the comp base 1.8% decline represents and you'll see why same Shack sales is not a metric to be looked at in isolation nor overstated at a broader context. If you want to be clear about development strategy and how that may impact the comp base today and going forward. As of the second quarter, New York City remains the largest region in our comp base with 10 New York City Shacks equator over a quarter of the total units in the base and over 40% of the aggregate comp sales. We continue to believe more than ever in the growth opportunity that exists from opening even more Shacks in our hometown. And as we shared on our last call, our AUV of last year in New York City we're over $7 million performance that speaks for itself. As we look at the New York market, we do see clear opportunity ahead open even more of these higher AUV Shacks and grow our overall New York City revenue and profit contributions. We are thrilled to announce, we'll be adding two New York City Shacks in the next few months, at Astor Place as well as further up Chandler near Columbia University on 116 Broadway and we expect each to be highly additive to a composite revenue and profitability. That informs our decisions much more any concern for potential impact to our same Shack base. When great opportunities arise, you can bet we're going to jump on it. Let me give you one more example, last September we opened a second Shack inside the King Crusher Mall in the Philadelphia market. This decision was based on the strength and performance of our first Shack that sits outside the mall on the pathway. So by opening the second Shack, we will grow our overall market there and deliver increased revenue and profits for the long-term. On a combined basis, these two Shacks alone should generate over $6.5 million in sales in 2017 nearly doubling the revenue we had from this location previously. However, only the original Shack is in the comp base and as expected the topline is impacted, when we look at it on a standalone basis. Let me say again, two Shacks within a square mile of each other bringing in over $6.5 million, adding sales and profits, yet creating noise within the comp. This is our first and foremost great real estate opportunities for prime locations. Count on us to make that decision every time. Let's get back to what we are building now because as of this moment we have only 76 company operated Shacks in the U.S. on a road to a much bigger and broader price with the intent to accelerate the number of new Shacks opening next year. That's the focus of this call and the focus of our strategy. During the second quarter, we opened four new domestic company operated Shacks in Long Island, Chicago at West Loop, Orlando, and Lexington, Kentucky, bringing our total for the year-to-date to 11 new Shacks. We have expanded and renovated our fourth ever Shack on Lincoln Road in Miami and have seen a strong uptick in sales and saving on more space. In addition, it's been gratifying to watch our recent entrants and the strength of initial results in smaller markets such as Detroit and Lexington. And every time we open a Shack at new cities across country, it proves again how versatile our brand is gives us further conviction toward the growth we have ahead in diverse markets. In terms of future openings, we will continue to build Shacks where we have secured prime real estate sites and where we see clear and demonstrably growth opportunities. The majority new Shacks will continue to be in existing markets with the balance of new markets across a variety of formats. 2017 will represent a strategically balanced mix of Shacks in urban locations, pre-standing pad sites and continuing to focus on premier shopping and lifestyle centers around the country. During the remainder of 2017, we're excited to enter the new markets of St. Louis and San Diego are further expanding our existing markets including New York City, New Metro area, Washington D.C., Texas, Michigan, California and more. Moving towards 2018, we plan to build yet another great class of Shacks in both new and current markets. Really excited that we'll be officially breaking ground and launching in a number of key new markets among them Milwaukee, Cleveland, Charlotte and Denver. As you've seen from us in the past, with each year as more real estate opportunities become available and our team continues to grow. We have been able to accelerate the number of new Shack openings. And we will provide guidance on this at the end of the year, but at this stage, we do expect to increase the number of new unit openings again in 2018. Moving on to our licensing strategy. We continue to explore and enter into key partnerships both domestically and abroad. As another clear source of revenue growth, we love partnering with premier companies around the globe and we believe especially now and early days of our growth, this asset light model is the best way to grow our overall brand and profit internationally, while maximizing our returns on our own capital here at home. During the quarter, we grow our domestic license business with a new Shack in Minute Maid Park for fans of the Houston Astros. We also opened in LAX Terminal 3, our first Shack we are partnership with HMSHost as we increased our footprint in airport occasions around the country. Internationally, we added two Shacks in Seoul, South Korea bringing our total in that market of four out of a contracted 25 over the next 10 years based on the outstanding reception performance to-date. We're excited about the continued opportunity ahead in Seoul. Recently we celebrate our one year anniversary with an important chef collaboration with Michelin starred chef, Chef Mingoo of Mingles Restaurant and we share this because we want to continue to parlay our fine dining routes into value-added marketing opportunities around the globe, distinguishing Shake Shack from the rest of the pack yet again. Our Shacks in Japan also continue to deliver strong performance with a growing fan base and in July, we opened our fourth Shack in Tokyo in the Shinjuku area, further deepening our presence in the market and making plans for additional steps through the end of this year and into 2018. Given our early success in Asia, we're bullish on our long-term growth opportunity in the region and a few weeks ago, we announced our plans to launch in Hong Kong and Macau. We're in new partnership with Maxim's Caterers Limited together we executed development agreement to open 14 total Shacks in Hong Kong and Macau over the next 10 years. Maxim's is a team responsible for successfully brings Starbucks and Cheesecake Factory to the region will be a tremendous partner for Shake Shack. We're incredibly excited about this partnership and see significant white space to grow the Shake Shack brand in Hong Kong and Macau with an eye towards an even greater opportunity in Mainland China at some point in the future. I want to shift now to the second major piece of our business strategy, the digital evolution of Shake Shack, recognizing we've built this Company on a foundation of community gathering places. We're really excited about the ways we see Shack guests engaging with the next-generation of Shacks. We will be executing on a multi-format strategy focused on the evolution of the digital experience in Shacks, promoting and growing the use of our mobile app by adding features and improving the user experience, carefully considering improving the guests experience of delivery and a strategic push towards more personalized marketing initiatives to drive frequency and spend. In mid-July, we launched the Android version of our Shack out, at our - we are social and community base business in all aspects of those words. Our communities, our guests are increasingly online and mobile is a key means, which will connect with them. The Shack out are still early days really important tool for us to deepen our connection our guests of bringing a new convenience an ease to getting your Shake Shack. Early engagement indicators are encouraging with downloads continue to increase, average check remaining higher viewer of the app and positive retention in return rates of our users. Over time we expect orders made through the app to increase and as learn more will be constantly innovating and updating elements of both the app and in Shack guest experience, as well as evolving our kitchen throughput initiatives as needed for a long-term. I also want to touch on delivering, a topic I know many of you are thinking about. So to-date we have chosen not to form any formal partnerships with third parties in delivery space. We continue to be comfortable with our existing operating relationships throughout the country. We know of course that dialing up delivery availability is a growth opportunity for us. But we will continue to explore options in a thoughtful and consider manner. What's most important to us in this moment is that we don't focus on short-term delivery dollars without ensuring the full Shack experience remains at its best. First and foremost, quality is a key component of the Shake Shack value proposition and it's critical that we maintain that full expression of the Shack experience in delivering model. From that basis packaging is critical to a high quality food and hospitality experience. So right now we're testing new to go in delivery packaging in a few of our Shacks. Kitchen line is also a key consideration of both new and existing Shacks to allow for increased delivery options, more constantly evaluating the best alternatives here. Later in the year, we will be testing out a few new and renovated Shacks with new kitchen flow, the goal of an even better food experience for future digital growth. We believe that even more efficient throughput represents a big opportunity. We will be excited update you on our kitchen enhancement later this year, specifically in our newest NYC Shack Astor Place and others to come. We're going to continue to test and learn as it relates to delivery. As we work to ensure the Shake Shack delivery experience gives that's what they love or they choose to enjoy in the communities of their homes, offices or anywhere else. Here is why we have advantage. The delivery of all types ramping throughout the industry, it's easier than ever to get a convenient delivery of food, but few are as well positioned nimble and carry the branch brand required to be successful. Lastly on the tech front, we're excited to announce that just this week we launched our chatbot, on Twitter direct message and Facebook Messenger, focus initially here is in an area of customer service and our guests can get immediate responses from the chatbot to learn about menu, featured items, nutritional info, hours, and many of their favor questions. It's early stages for sure, but we're having fun with it. This is just another example of how we're testing and innovating in the digital world of Shack. We're always looking for innovative ways to improve hospitality and overall guest experience. I'm really proud of the work of our IT and marketing team as they push ahead. We look forward to sharing more within the coming quarters. Finally, a core strategic pillar driving additional Shack sales in menu invasion. We've got more exciting products in the pipeline than ever and we recently wrapped our barbecue LTOs in May, which included the Barbecue ShackMeister burger, ChickenShack and Barbecue Fries. On June 1, we launched our classic bacon cheeseburger and we're running up to the summer in early fall. I'm really pleased to announce our newest innovation to actually eat for lunch and we've just launched this week the new chicken LTO, featuring our first ever hot chicken. We tested it at selected Shacks over the summer and based on those results we launched it as in app exclusive for the weekend. And we're excited to see how our guest go for hot chicken, we got a lot of fun LTOs in store for later this year and in the next. In the quarters to come will be sharing some of the new categories and exciting category innovation we've got in store from a product perspective. With that, I'll turn it over to Tara Comonte. So I am very pleased to announce is hosting our first earnings call is our CFO. We've had a ton of fun onboarding Tara getting our accumulated with all in Shake Shack. And I am looking forward to you all getting to know her. Now she'll take you through the notes.