Richard Hasson
Analyst · Goldman Sachs. Please proceed with your question
Thank you, Neal. It is great to be on our first earnings call as a public company and I first want to thank all our partners, shareholders, employees and investors for joining us on this journey. 2021 was a great year for Super Group during which we continued to execute on our global strategy, both in existing and new markets. In 2021, Betway and Spin launched sub-licenses in nine new markets around the world. Betway launched in France, Tanzania and Germany. Spin, in Mexico and the Betway brand was launched by our soon to be acquired partner DGC in Colorado, Indiana, Iowa, Pennsylvania, and New Jersey. As we’ve previously discussed in some detail, those US markets are not yet using the Betway global technology and we are of course aiming to change that in the not too distant future. But we are happy to say that in 2022, DGC has recently gone live in Arizona on the Betway global technology platform and that launch is also notable as DGC’s first table gaming deal. We are fortunate at Super Group to be operating in a large and growing market and we still see a lot of headroom. Globally, the OSP and gaming market is expected to exceed $120 billion by 2025. Our gross gaming revenue or GGR for 2021 was around $1.8 billion, which means we have lots of opportunity to grow both in the U.S. and elsewhere. Decisive market launches already mentioned, we are obviously also looking at other commercial opportunities for growth. We’ve already given a lot of detail about the planned DGC acquisition and that’s still on track for closing in the latter part of H2. Canada is currently our biggest market and obviously the regulatory environment there is key. Currently, only Ontario is in the process of regulating and we are busy doing what we need to in order to comply with the requirements for that market. The relevant applications have been lodged with the Ontario regulator within the required timeframes as we are going through the process. In the meanwhile, we continue operating in Ontario with the knowledge of the regulator. Ultimately, we are bullish on the effects of the regulation in the Ontario market because we expect that the pie will grow in the medium to long-term and we are coming at it with a significant head start over most of the competition. We also expect this regulation to open up additional marketing opportunities in Ontario and bring with it some cost efficiencies to offset the gaming duties. So net, net, we think that this market still has some solid potential upside for us in terms of both revenues and profits. On the marketing front, our team [Indiscernible] 2021 bringing in more than 30 new brand partnerships for Betway. As of today, the total portfolio now stands at an excess of 70 active partnerships in 17 different countries spread across all the major international sports including soccer, basketball, tennis, e-sports and golf. Our reach is far and wide. We’ve got seven different e-sports deals. We have 11 tennis deals in eight different countries and in the English family, our Betway brand is visible in every stadium at least once a season in many stadiums for almost every game and overall in [Indiscernible] of all games. In the NBA, we’ve got deals with The Bulls, The Warriors, The Mavs, the Cavs, The Clippers, The 76ers, the Heat, The Bucks and The Timberwolves. Plus there is also ice hockey, horse racing, cricket, rugby and motor sports. There is a long list of partnerships and sponsorships that are continuously reinforcing the Betway brand around the world helping to support all of our other marketing activity and thereby the growth of the business. And of course, we actively monitor other major sports properties around the world for what we see as attractive and potentially profitable entry points. In terms of customer numbers, we had a very good year. On the back of continued strong customer acquisition, and equally good retention, H2 finished with an average monthly active customer count in excess of $2.7 million. That average is around 45% up on the prior year same period and around the 150% higher than the same period in 2019. For the full year, those percentages were around 74% as compared to 2020 and around 160% better than 2019. We are obviously very proud of this strong customer growth, but we are remindful of the possibility that at least some of that growth would have come from the secular shift to online that was frozen by the COVID pandemic. We are certainly aiming for continued strong growth in customer numbers in 2022 and beyond, but equally, we want to keep expectations realistic in this regard. Our guidance for 2022 which Alinda will discuss shortly, assumes growth in our customer base at a lower rate than 2021. In terms of customer value without going into too much detail, we are satisfied that 2021 is better as expected. In our mature continuing markets, customer values remain broadly consistent with prior years with the exception of the UK, where as expected regulatory and other changes to structure the market resulting in continued reductions in average deposits and NGR per customer. In some of our faster growing markets, we are pleased to see customer values holding up nicely despite the continued growth with moderate improvements in some cases. In other cases, we saw moderate reductions in monthly values, which is usually what you would expect from markets that have been growing fast and are not yet mature. Overall, average customer values were down against 2020 continuing a trend that has been evident for a couple of years at least. Again, this is to be expected as a result of our market mix shifting over time due to faster growth in developing markets, the average customer values are naturally lower than the mature markets. So in sum, 2021 is a bit large as expected and overall we saw a pleasing trend towards a more diversified mass market business that continues to line up nicely with the aim of providing first-class, safe, secure and responsible gaming to all of our customers around the world. With that, I will turn it over to Alinda to review our financials. Alinda?