Charles Youakim
Analyst · Northland
Thank you, and good afternoon, everyone, and welcome to Sezzle's third quarter 2026 earnings call. I'm Charlie Youakim, CEO and Executive Chairman of Sezzle. I'm joined today by our CFO, Lee Brading, my Co-Founder and Company President, Paul Paradis; and Head of IR and Corp Dev, Jack Fagan. In conjunction with this conference call, we filed our earnings announcement with the SEC and posted it along with our earnings presentation on our investor website at sezzle.com. To retrieve the documents, please go to the Investor Relations section of the website. Please be advised of the cautionary note on forward-looking statements and the reconciliation of GAAP to non-GAAP measures included in the presentation, which also covers our statements on today's call. Before getting into the results, I want to talk about how I'm looking at the third quarter. We spent a good part of this year building and launching new products. I'm incredibly proud of what our teams have accomplished this year. We spent a good deal of time researching which products made sense with strategy sessions and customer surveys and panels, but the real test is whether consumers actually use the product after we launch it and whether it adds value to their relationship with Sezzle and ultimately, whether it helps us build a better business. We saw one of our early product launches this year do just that. Pay-in-5 was a home run product launch for us. The results match the research. It's become a much-used and much-loved variant of our core BNPL product. And this quarter, we're starting to get some more answers. SezzleCash looks like it's going to be another great product for us, but it's still not putting up significant numbers just because it's starting from scratch. And Sezzle Send, our P2P product, that one looks like it still needs some fine-tuning to make a significant impact in future years. But again, really small volumes, but we just wanted to give you the early reads. All of this activity is helping though. It adds up. We're seeing purchase frequency continue to increase, and we're seeing stronger monetization as consumers engage more deeply with the platform. We're still in the learning and improvement phase with some of these offerings like Send and Cash, and their volumes are so small relative to our base product that it will take many months for them to catch up and have truly measurable numbers relative to the existing products. But what is encouraging is that we're beginning to see the different pieces of our strategy work together. And we're doing that while maintaining the financial discipline that's been so important to our success. We continue to keep our OpEx growth in check while we grow the team and launch new offerings for our consumers. That's how I want to frame today's results. It's not just about how much we've built, it's about what those investments are starting to deliver. With that, let's turn to Slide 3. Total transaction volume, which expands our traditional GMV measure to include SezzleCash and Sezzle Send, grew 34.9% year-over-year, while total revenue increased 42.6%. We generated $47.8 million of net income and $70.2 million of adjusted EBITDA. And total revenue less transaction-related costs came in at 64.7% of revenue, near the upper end of the range we've consistently targeted. Those are strong results, but I think the more important story is what's happening with our consumers. We ended the quarter with 955,000 active subscribers, up 68.1% year-over-year, putting us within reach of 1 million subscribers. And average quarterly transaction frequency reached 7.8x compared to 6.5x a year ago. Importantly, that now includes not only purchases but also SezzleCash advances and Sezzle Send payments. That's an important distinction because we're giving consumers more reasons to use Sezzle beyond shopping. And to me, that's exactly what we've been working toward. Given the strength of the business, we're also raising our full year outlook. We now expect revenue growth of approximately 42.5%, adjusted net income of $190 million and adjusted net income per diluted share of $5.45 to $5.50. We've also introduced a preliminary adjusted net income per diluted share outlook of $7.20 for 2027. Lee will walk through the financial details and outlook later in the call. But before we get there, I want to spend some time talking about what's driving these results and why we believe the consumer relationship continues to strengthen. Let's start with subscriptions. On Slide 4, you can see the continued progress we're making with subscriptions. We added another 101,000 net new subscribers in the third quarter, following the record 140,000 we added in Q2. That brings us to 955,000 active subscribers, and it puts us within reach of 1 million. One thing I want to call out is our marketing spend because we spent quite a bit of time talking about it last quarter. In Q2, we deliberately pushed spending higher to see how far we could go while staying within our 6-month marketing payback threshold. We also said at the time that it was a test, not necessarily a new run rate. In the third quarter, we brought marketing spend down to $15.9 million from $19.4 million, while continuing to grow our subscriber base. Our philosophy hasn't changed. If we find opportunities to acquire high-value consumers at attractive returns, we're going to pursue them. But we're not interested in growing subscribers just for the sake of growing subscribers. Based on this test, we like the lower marketing run rate spend level. We think it gives us a nice margin of safety while still delivering long-term results. And I think that's where the engagement metrics on this slide become particularly important. On average, our subscribers are making 9 more transactions per quarter than nonsubscribers. And importantly, that now includes not just traditional purchases, but also SezzleCash advances and Sezzle Send payments. So we're getting a more complete picture of how consumers are engaging with Sezzle across different financial needs, not just when they're shopping. To me, that's really what we're trying to accomplish. We want to keep giving consumers reasons to come back and use Sezzle more often. And we're continuing to add to that value proposition. More recently, we introduced Subscription Saver, which helps anywhere subscribers identify, manage and cancel recurring subscriptions they no longer need. It's one more practical way we can deliver value to our consumers. And that same thinking is driving our broader product strategy. Whether consumers are shopping, converting a short-term cash need or sending money to someone else, we're finding new ways to make Sezzle more useful in their everyday lives. We've made a lot of progress on that front this year. Part of what gives me confidence in the direction is the pace at which our teams have continued to deliver new products. And when you look at what we've accomplished throughout 2026 on Slide 5, it's not just one big product launch. It's a series of additions that we are making to make Sezzle more useful for our consumers. We started the year with Pay-in-5, added the virtual card offering in Canada, expanded our long-term lending capabilities and introduced Sezzle Mobile. Then we launched SezzleCash, giving eligible anywhere consumers access to funds for short-term cash needs without having to make a purchase. And we also introduced Sezzle Send, which remained in beta throughout the third quarter before we opened it up more broadly to Sezzle users at the beginning of October. This brings the flexibility of installment payments to everyday money transfers. Now each of these products serves a different purpose, but the strategy behind them is the same. We're giving consumers more reasons to choose Sezzle and more reasons to keep coming back. We also did an updated study earlier this year on Sezzle Up, our pro bono credit builder. It turns out that for our on-time subprime customers, they are lifting their credit score an average of 17 points in 4 months. That's an amazing result for a group of consumers that can benefit greatly from a credit score lift like that. And it's there in the product set and has been there for years. Importantly, not every new product needs to be a significant stand-alone revenue driver. Look at Sezzle Up. It's free for our consumers to join. Some products are designed to attract new consumers, others to improve engagement and retention and others, like Up, to do the right thing for our consumers. In the end, what matters is the value they all create in the overall platform. Looking ahead, we've also soft launched Sezzle Anywhere in Canada at the start of the fourth quarter. This brings our subscription model and open-loop virtual card capabilities to the Canadian customer, allowing them to use Sezzle wherever Visa is accepted in Canada. But launching new products is really only the first step. The more important question is what consumers actually do with them once they're available. And with SezzleCash, we're starting to see some encouraging results that I think are worth spending a little more time on. We rolled out SezzleCash in June. So the third quarter was our first full quarter of seeing how consumers use the product, and the early results are encouraging. As a reminder, SezzleCash allows eligible anywhere subscribers to access funds for short-term cash needs without having to make a purchase. So whether it's paying a bill, covering an unexpected expense or something that simply doesn't accept a card, we're giving consumers another way to manage their everyday finances. One of the clearest signals we're seeing is how consumers are getting started. In the third quarter, more than 15% of eligible new Anywhere subscribers made their very first transaction with SezzleCash. That's a meaningful number. We're seeing consumers sign up for Sezzle Anywhere, a product that has historically been centered around shopping and their first transaction isn't the purchase. It's a cash advance. That suggests SezzleCash may be attracting consumers who wouldn't have necessarily considered an anywhere subscription for BNPL alone, and that potentially opens up an entirely new avenue for subscriber acquisition. But there's another part of the story. More than 60% of new Anywhere subscribers who started with SezzleCash also went on to make a BNPL purchase. And when we look at all SezzleCash users during the third quarter, more than 90% also use Sezzle for BNPL purchases. We're also seeing repeat engagement with the product itself with more than 60% of SezzleCash users taking multiple advances during the quarter. Now we're still early, and we're continuing to be thoughtful about how we grow and manage the product, but the opportunity is becoming clearer. SezzleCash may be bringing consumers into our subscription offering who wouldn't have used us or reached us otherwise. And we're seeing many of those consumers go on to use our traditional BNPL products. With Sezzle Send, we're exploring another avenue for reaching consumers, but this time through something entirely different, sending money to another person. Sezzle Send is a different kind of product for us. It was in beta throughout the third quarter, and we opened it up more broadly to Sezzle users at the beginning of October. So we're still at an early stage of understanding how consumers will use it, and we're still actively working on tweaking the offering to make it a hit. The concept displayed on Slide 7 is straightforward. You can send money to someone using their phone number, either paying in full or splitting the payment into 5 installments. And regardless of how the sender chooses to pay, the recipient receives the full amount upfront. Where this becomes a new avenue for Sezzle is in how it can introduce people to the platform. When one of our consumers sends money to somebody who doesn't use Sezzle, that recipient has a reason to sign up and experience our product for the first time. Instead of coming to us through a merchant or an advertisement, they're being introduced through someone they know. So we're creating a potential acquisition channel that's built directly into how consumers use the product. But to be clear, this is a new behavior for consumers within the Sezzle app. Spending money is different from shopping and for someone receiving their first transfer, there's an onboarding experience involved. So broader adoption may take some time. SezzleCash addresses a more immediate financial need for eligible Anywhere subscribers. Sezzle Send involves getting consumers comfortable using Sezzle in a new way, including people who may never have interacted with our platform before. We like the potential here, but we're going to be thoughtful about building it out and learning from how consumers actually use it. And while we're exploring new offerings like Sezzle Send, we're also continuing to invest in the products we've already built. Slide 8 is a good example. We originally launched Sezzle Up back in 2021, becoming the first BNPL platform in North America to give consumers the option to report their short-term installment payments to the credit bureaus. More recently, we've focused on making that experience easier and more accessible. We've expanded eligibility, simplified enrollment and refreshed the design. We're also working on adding features like in-app credit scores, credit monitoring and alerts. And we're already seeing some encouraging results from those changes. Following our September enhancements, enrollment conversion increased 18% and average weekly enrollments nearly doubled. So this isn't about introducing something new. It's about continuing to improve a product we've had for years and making it more useful for more consumers. And beyond helping consumers build their credit, we've also been investing in financial education and finding better ways to learn directly from our users as seen on Slide 9. Money IQ is one part of that effort. Through the program, more than 338,000 consumers have completed over 2 million financial education modules, representing more than 68,000 hours of learning. And in our March survey, 91% of respondents said Money IQ was helpful in making financial decisions. But we're also learning from our consumers. Our Gen Z Advisory Council gives younger consumers a direct way to tell us what they like, what they change and what they'd like to see next. And we're putting that feedback to work across products like Sezzle Send, Sezzle Up and our rewards offerings. It's a 2-way relationship. We're helping consumers become more informed about their finances while they're helping us build better products. And as we continue to improve these products, AI is playing an increasingly important role in how quickly and efficiently we can deliver. AI continues to be a major focus across Sezzle, and Slide 10 shows some meaningful progress since our last update. We've talked before about embedding AI throughout our organization. What I want to highlight this quarter is the impact we're seeing from those efforts. On the consumer side, 40% of support contacts now end with our AI agent without requiring any human involvement. And we're seeing strong consumer satisfaction from those interactions as well. Based on our post-contact surveys, AI interactions are 1.4x as likely to receive a top satisfaction score compared to human handled tickets. Internally, we're seeing similar progress. More than 90% of our engineering merges in the third quarter involved AI, and we're seeing a 43% year-over-year increase in code changes merged per engineer. We're also getting more efficient in how we use these tools with AI costs per unit of work declining 27% sequentially. These are the great results we're looking for, more consumer support handled without human intervention, greater output from our engineering teams and improving cost efficiency. It's one thing to adopt AI across an organization. It's another to see that adoption translate into measurable improvement in how the business operates. And while a lot of this work happens behind the scenes, the ultimate measure of our progress is how consumers are engaging with Sezzle. The metrics on Slide 11 give you a good picture of how this is all coming together. First, we're continuing to see strong engagement in our core shopping business. Average quarterly frequency reached 7.8x, up from 6.5x a year ago. That now includes BNPL purchases along with SezzleCash and Sezzle Send payments, giving us a broader view of how consumers are using the platform. Across the platform, total transactions increased 30.1% year-over-year to 12.4 million. Repeat usage also remained strong at 97.4% of total transactions, up 80 basis points year-over-year. But the number I'd like to leave you with is average quarterly revenue per monetized user, which increased 28.1% year-over-year to $41. We spent a lot of time today talking about our investments in subscriptions, new products and the consumer experience. These are the measures that help us evaluate whether those investments are paying off. Consumers are shopping with us more frequently. They're engaging with a broader range of subtle products, and we're generating more revenue per monetized user. There's still plenty of work ahead of us, but we're encouraged by the progress we're making and confident in the direction of the business. With that, I'll turn it over to Lee to walk through the financial results in more detail.