Richard Hough
Analyst · your question.
So for us, you know, it's a referral relationship business, and it's lumpy. It's -- I've never reported a pipeline, for example, for the wealth management business as a result. For one thing, it's extremely hard for us to measure a pipeline that we have a lot of confidence in terms of it ultimately resulting in business. It's a much longer tail. In the conversations with most families, we can be talking even to some relationships for a couple years or more, until something is realized. So just the fact we're talking to family is not really enough for me to build a pipeline, unlike the institutional equity business, where we have, there's a process driven by consultants or RFPs, by professional allocators and we can very clearly measure where we stand and the likelihood of us ultimately gaining business, we just can't do that with wealth. And it's extremely hard to characterize. I can tell you that generally speaking, periods of disruption and volatility in the markets do have wealthy clients starting to talk to their friends. That is to say, people who could refer business to us about what's happening and what's happening in their portfolios, and high levels of client service, our ability to talk to our clients, reach out to them, help them understand their allocations, why we're positioned the way we are, what is happening in the performance of their portfolios in a proactive way, helps distinguish the relationship as compared perhaps with a large bank or brokerage, or maybe even a competitor who's not doing that. Those are very important things to high-net-worth clients. So these volatile markets is an opportunity not just for us to perform well but for us to help our clients with regards to the softer things in the business that really do matter in a relationship. And our experience, at least coming out of the global financial crisis and periodic disruptions is that these do have people looking around and thinking about how their wealth is being managed. And ultimately, it does lead to an increase in business, it doesn't necessarily happen at the time of the volatility. It tends to be once the markets come back on an upswing, there's more comfort in the economy, etc. So if I'm going to speculate about that, Chris, I would say that there's -- we've got to work through this for a while before I really, really see that happen. But again, it's a lumpy business without a pipeline, so pretty hard to characterize.