We’ll take our next question from Thom Albrecht with BB&T.
Thom Albrecht - BB&T Capital Markets: Hey, guys. Good morning.
Rick O’Dell: Good morning, Thom.
Thom Albrecht - BB&T Capital Markets: Wanted to get a couple of numerical figures first and then ask a question beyond that, so Rick, what was your load factor in the quarter and what was that approximately a year ago?
Rick O’Dell: We committed it that was up 4.4%. It was in the mid-28s over a thousands pounds.
Thom Albrecht - BB&T Capital Markets: All right. Yeah, I missed the first 10 minutes. I had a call run over from 10 o'clock. And cargo claims, did you disclosed that?
Rick O’Dell: We didn’t, we said it was improved. We’ve been sub-1% for quite sometime now, probably five, six quarters in a row and we are at 0.85.
Thom Albrecht - BB&T Capital Markets: Okay. So that’s clearly probably another opportunity over two to three years to get down, maybe 30 plus basis points I would think.
Rick O’Dell: Here would be my comment with that, there is a -- as you get a higher link to haul and a higher revenue for shipment, you basically handle a shipment almost the same number of times, whether it goes 750 miles or a 1000 miles. The revenue per shipment is substantially higher. So if you can have the same damage right, but if your revenue per bill is lower, your cargo claims ratio is going to be a little bit higher. A part of that, some of the people that report the lowest cargo claims ratios, tend to have some of the higher linked average link to haul. So, what I would tell you is while I certainly believe there are opportunities for that, unless our linked the haul materially goes up and it seems like it would be hard for us to get to 0.4-0.5, right. We think there are clearly reasons, opportunities for improvement that I would say given, if you compare our cargo claims ratio to other companies that have a 740 miles linked to haul I would think we might be the benchmark.
Thom Albrecht - BB&T Capital Markets: I think that’s a fair statement, yeah. And then on the sales growth, that’s all outside sales and if so, 10% would be what, 25 people. Are those correct assumptions?
Rick O’Dell: That’s about right.
Thom Albrecht - BB&T Capital Markets: Right. And you’ll continue to grow the inside sales effort, or is that staffed at level where you don't need to add to it right now?
Rick O’Dell: We’re growing it a little bit. The combination of DSO, if you look at the total headcount growth it’s probably in the 30 range and again there is some management sales, field source reps as well some inside sales that we have in there.
Thom Albrecht - BB&T Capital Markets: Okay. And then maybe this was in the opening remarks but you alluded to, on the change from Q3 to Q4 in the OR, one of the negatives this year is the unfavorable development of insurance claims. So, was that new accidents or just over claims adversely developing primarily?
Rick O’Dell: Are you talking about 3Q to 4Q comment?.
Thom Albrecht - BB&T Capital Markets: Yes. It seems like you are enquiring that some of the insurance was going to continue to be a drag on in the Q4?
Rick O’Dell: Yes. What we said as we have axed on the unfavorable side, we had a little bit of accident severity.
Thom Albrecht - BB&T Capital Markets: Okay. So more recently, are you talking about?
Rick O’Dell: Correct. In other words, in the first month of the quarter.
Thom Albrecht - BB&T Capital Markets: Yes.
Rick O’Dell: We -- actually year-to-date, we’re very favorable. We expect to have a good year overall but we’ve already had a little bit of severity, not a catastrophic-type case, but some severity in the quarter that will have some impact on our self insurance so.
Thom Albrecht - BB&T Capital Markets: Okay. I mean that’s helpful.
Rick O’Dell: The other things are normal so I’d be a little bit worst.
Thom Albrecht - BB&T Capital Markets: And then two last questions, Jim, depreciation will it grow from the third quarter level?