Eddie Lehner
Analyst · Robotti Advisors
That’s a great question. Okay. So, let me – so in terms of the optimization phase that’s overlapping, right. I mean as you complete projects and as you start them up and commission those assets, whether it’s brand new cut-to-length line in Dallas, whether it’s the Centralia Service Center, which was new, whether it’s University Park, which obviously is 900,000 square feet, and I referenced the open house. As those projects come online and they are fully operationalized, you are getting further through the optimization cycle, let’s talk about SAP for a minute. So, we talked about this in Q1 and in the shareholder letter. We converted the South region at our Southern Service Center network to SAP. That’s a big conversion. They are getting through it. They are becoming more fluent in SAP as they assimilate the differences in ERP systems. And so as we come through that, things begin to normalize. And we don’t have any major projects on tap besides the ones that we have announced and the optimization cycle is going to start to really mature and come into full bloom as we get through 2025 when we get through the Shelbyville start-ups, that’s the optimization cycle. Every day that goes by, we optimize in terms of being more familiar and more fluid in how we use ERP, being more fluid and familiar of how we use these new assets and get the most benefit out of them as to how they service customers. Now, to your second question or part two of question one, we have positive churn. Again, I would say that as we went through the optimization cycle, we certainly had some negative churn intervals where because we – when you unplug a service center, I mean imagine this, you disappear and then you reappear. So, you disappear in Seattle and you reappear in Centralia. You are going to take a hit for that. If you disappear from [indiscernible] and you reappear in the University Park, you are going to take a hit for that. If you go ahead and do a major expansion in Shelbyville, you are going to take a hit for that. That said, we have gone back to positive churn over the last 12 months, meaning we have added more accounts than we have lost. So, that’s a good sign. And we expect to continue generating positive churn as our service levels get better, as our lead times get better and as our on-time delivery gets better. So, I think I have talked about what are the most common issues and how they are being solved. The way you solve them is you look at every single one of them by doing deep root cause analysis of what’s going on through your investment cycle and through your network and you identify, okay, how are we going to improve on-time delivery, how are we going to improve service levels. So, let’s – let me just give you one example because I know we don’t have all the time in the roll on this call. Let’s take service levels as an example. Our target for service levels is 93% of A items. When we fall below that target level, we go and look and say, where are we below our target level for A items, meaning these are the things that our customers buy from us most frequently that we should have in stock at the local service center for same day, next day, two-day to three-day delivery, which are really the competitive benchmarks for the transactional business in our industry. If we fall below 93%, we have plenty of analytics that tell us what we need to either buy out or get on order with the mills or even move between our networks, we could replenish that inventory to our A1 benchmarks, and that makes a big difference. When a customer calls us or e-mails us for a quoting opportunity, we have to have the material. We have to quote fast. We have to complete and we have to meet our lead time, and we have to meet our on-time delivery target. And when we do that with more and more running water consistency, that’s how you solve the most common issues that I think are inherent in your question.