Okay. Good morning, ladies and gentlemen. Welcome to the Ryanair Q1 Results Conference Call. I’m joined this morning by our Group CFO, Neil Sorahan, and we’ll move straight through. As you’d have seen this morning, we released our Q1 results for the quarter ended the 30th of June. We reported a Q1 loss of €186 million compared to a Q1 profit of €243 million in the prior year. Traffic in the quarter fell by 99%, as all of our fleet was essentially grounded from the middle of March until the end of June. Our Q1 traffic fell from 42 million passengers last year to just under 0.5 million passengers this year. Cash preservation has been prioritized by the company in the last quarter, and I’m pleased to report that our closing cash balance is €3.9 billion. This will be important going forward. Cost reduction measures are being successfully implemented across, not just Ryanair, but all of the group airlines. And we have initiated what we believe was a very successful return to flying at the end of July – end of June, and where we expect to accomplish about 40% of the normal July schedule during July. As I say, we plan to operate about 40% of the normal July schedule. We hope to grow that to about 60% of the schedule in August. And then hopefully, I assume there’ll been no spikes in COVID-19 across Europe, that we would get to 70% of the normal schedule in September. One of the biggest challenges posed to us by COVID-19, apart from the fleet grounding, has been dealing with customer service and a huge backlog of refunds caused by these government-mandated groundings. I’m pleased to report that our customer service team were doing an extraordinary job, and we expect to have…

Neil, do you want to take the Neil?

I will. It was a very challenging quarter for the Ryanair Group. We saw our fleet grounded for almost four months, moving to March until the back end of June, and that meant the traffic dropped by 99%, just 1.5 million customers within the quarter. Load factors were just over 60% compared to 96% load factor last year, and revenue was very heavily hedged. We saw a €2.2 billion reduction in revenue to just €125 million. We did a lot of work on our costs, which led to an 85% reduction in costs over the quarter, but unfortunately, that didn’t offset the reduction in revenues, and we recorded a net loss of €185 million in the quarter. As I look over to the balance sheet, we’ve got a very, very strong balance sheet. BBB+ rated by Fitch and S&P. Our cash was up in the quarter compared to year-end, where we had a cash balance of just over €3.9 billion compared to €3.8 billion at the end of the last financial year. We also have a very high number of unencumbered debt-free aircraft on the balance sheet, 300 Boeing 337s, with a conservative book value of about €7 billion. So market value is somewhat higher than that. So one of the strongest balance sheets in the sector. Michael, back over to yourself. Michael O’Leary: So in terms of current developments, as you know, I said, we returned to service in the 1st of July, 40% of our July capacity, covering about 90% of the network, but obviously with reduced frequencies. In August, we expect that to grow to about 60%. And in September, we’re hopeful, particularly, there’s a successful return of the schools across Europe, that we’ll see about 70% of our normal September capacity. The big challenge facing us…

Neil?

Okay. Just on the outlook, as Mike has already said, it’s way too soon to put any kind of P&L guidance since the market saw a huge amount of uncertainty around what may happen with COVID towards the autumn periods. Equally Brexit brings its own risks. At this stage, our best guess is that we will have 60 million customers in the current year, which is a 60% reduction on the 149 million that we carried last year. Significant work has been done within the airlines to get the cost base down further. So we right sized the business for the challenges that are going to lie ahead, particularly from state-aided carriers who’re now – would be able to sell below cost. Our focus will be to keep the balance sheet strong, preserve cash, get the cost down. But we’ll hopefully be in a better position to give you an update on the P&L portfolio when we meet again, at the AGM in September or in our H1 – or H2 results in November.

You reported a loss of €185 million. Why?

It was a very challenging quarter. We saw our fleet ground for almost four months from the middle of March until the back end of June, which meant that our traffic was down 99% to just 1.5 million customers compared to 42 million last year. Revenues, more or less dried up completely in the early weeks of COVID, no bookings coming in the door, and we saw a €2.2 billion reduction in revenue. It’s just €125 million. While we did great work on costs throughout the quarter, we had an 85% reduction, but that unfortunately, wasn’t enough to offset the reduction in revenues. So we recorded the loss.

Was there are a fuel ineffectiveness charge in Q1? Michael O’Leary: There was. We had a small adverse mark to market on ineffective hedges, but it was approximately €10 million in the first quarter. As the market’s aware, most of the fuel ineffectiveness was front-loaded into the FY 2020 full year results.

Could there be another exceptional charge in FY 2021?

Yes. It can’t be ruled out, if we were to see more groundings of fleets across Europe, if there was a second wave of COVID-19 then yes, more fuel have go in effected equally, if Boeing MAX was to be delayed well into next year, then we can see some ineffectiveness on the cash flow hedges there.

How are ancillary products performing? Michael O’Leary: Well, clearly, they were badly affected by the groundings in Q1. As passengers return in July, we’re still seeing strong uptake on products, like reserve seating, priority boarding. Clearly, with the health measures where we’re not selling teas and coffees at the moment, onboard sales will be impacted and therefore, it’s too early at this point in time to be able to give any guidance on ancillary revenues for the full year.

How is your cash position and balance sheet?

It’s strong. We saw our cash increase to €3.9 billion at the end of the quarter, up from €3.8 billion at year-end. We’ve got a strong investment grade balance sheet, BBB from both Fitch and S&P. And that’s underpinned by a very strong aircraft on the balance sheet, 333 unencumbered Boeing 737 with a conservative market value – or a book value of just over €7 billion, significantly higher market value for us. So a very strong balance sheet.

What is the group cash burn running at since returning to service? Michael O’Leary: I mean it’s reasonably breakeven. We expect to run with a load factor of about 70% or just over 70% in July. And it looks like something similar again in August. And on that basis, we think we’re running on a properly – a breakeven cash basis through those months. So there’s been no diminution in cash balances through, and we don’t expect any through June, July and August.

What is the latest on refunds?

We’re getting through, and we’ve had an unprecedented number of claims in the four months of grounding fleets. Our customer service team with the help of Labs will ensure that we will have about 90% of our cash refund request carried by the end of this month. We’re seeing a number of customers opting for free flight changes and accepting vouchers as well for future travel.

How are screen scrapers frustrating the refunds process? Michael O’Leary: Yes, I mean, the refund issue has really exposed the kind of anti-consumer behaviour of these unlicensed screen scrapers. The big challenge we face is that the screen scrapers make bookings for third-party passengers, but they put in fictitious e-mail addresses and falsify credit card or the payment details. So we can’t automate refunds to those people, and we run the legal risk that if we issue a refund to an unlicensed screen scraper and they don’t pay the consumer, then the consumer ultimately will sue us. So what we’re trying to do is to open up a new mechanism, whereby the end-of-line consumers can apply directly to us for their refunds. And although clearly, some of them were quite shocked when they find out that how much they’ve been overcharged by the screen scraper when they receive our refunds, but it is a problem. We are continuing to call for policing and reform of these unlicensed intermediaries with the regulatory agencies, particularly the CAA in the UK and their equivalent, IALPA here in Ireland.

How is operational performance on return to service?

It’s been very good. Now we put a lot of work in during the groundings to ensure we kept our people on our aircraft current. We were worried that there might be a spike in tech issues when we returned to service in late June, early July. But thankfully, we haven’t seen that. Air traffic control due to reduced volumes in the sky has also performed very well. So we’re seeing on-time performance in the mid-90% at the moment, which is excellent.

What are your capacity plans for the remainder of FY 2021? Michael O’Leary: It’s hard to say yet. I mean as I said, we’re looking to growing about 60% in a normal August schedule, about 70% in the normal September schedule. We really need a better sense of where bookings would be though, early to September, October before we make a final decision on the winter schedule. And that’s why our full year guidance of 60 million passengers is tentative at this point in time, and it could go lower. In the last week, for example, as there has been a spike in coronavirus cases around Barcelona, we’ve seen bookings to and from and within Spain being hit. And I think we’ll see more of those kind of developments.

How are your fares performing in Q2?

As Michael said, we are seeing fluctuations in bookings as there are spikes in COVID in various different markets. There was a lot of pent-up demand coming into Q2 as lockdowns were relaxed. A number of people wanted to get out, get some sun of the summer period, visiting friends and relations also has performed well. Businesses is a lot slower, and I think we have to wait on people get back to their offices in the autumn before we see an uptick in that. And it’s inevitable that we’re going to have to stimulate demand over the winter with lower fares, particularly as we try to take on the flag carriers which now have a €30 billion of illegal state aid, which will enable them to sell below cost probably.

What health measures did you apply when flights resumed? Michael O’Leary: Yes, we rolled out extensive health measures with extensive videos up on the website, both for our crews and for our passengers, and they consist of mandatory face masks and hand sanitization, hand hygiene. We’ve limited the in-flight service, removed teas and coffees during the month of July, and we’re really trying to do everything or follow most of the sensible guidelines that were published by both the European Centre for Disease Control and the ASA on the 20th of May, last. In many respects, the airlines have gone ahead of most national governments in making face masks mandatory. In fact, Ireland, for example, when they made the face masks mandatory in shops in the middle of July, we were many months ahead of them. But – and I think we’ve been encouraged. I mean I thought we might have some customer resistance on face masks. But to date, during July, the – our customers have been terrific. Our crews have been terrific, and everybody has adjusted remarkably well to the new face mask experience on board.

What cash preservation and cost-cutting did you implement in Q1?

Well, it was hugely important that we move quickly when the groundings came in, 99% of the fleet ground as we took a lot of variable costs out of the business. So we very quickly, to preserve cash, cancelled our share buyback program, cancelled all non-essential CapEx in business. We introduced recruitment freezes. 50% pay cuts for our people into April and May, and indeed, we’re continuing to negotiate pay cuts across the board at the moment. And we were lucky enough and able to participate in a lot of the government’s payroll support schemes across Europe, for which we’re very grateful that we can, given the opportunity to do that, but we’re looking at every cost line and have looked at every cost line.

How would you improve your cost base for the future? Michael O’Leary: I think, well, you guys said, by rightsizing our cost base. We’re looking at every line, we’ve reduced some of our aircraft lease commitments. We’re renegotiating the price of the aircraft with Boeing, we’re talking to them about compensation for late deliveries. None of those can be finalized until we actually know when the aircraft will be delivered. We’ve engaged in extensive negotiation over the past number of months to reduce pay modestly and in, I think a very fair way, with pilots, cabin crew, they take the reductions upfront and then those pay cuts are restored to them over the next three or four years. The office team here has suffered significant pay cuts during July – or during April and May. We’re also looking at lowering our maintenance costs. Financing costs are going to be lower. Fuel will be significantly lower going forward. I don’t think, for the next two or three years, but those are all likely because we’re going to have to continue to pass on those cost savings in the form of lower fares to stimulate a return to travel across Europe and also to be able to compete against these state-aided flag carrier airlines who will be below-cost selling for a number of years into the future.

How are the union negotiations progressing?

As Michael said, we’ve got various pay and productivity negotiations ongoing. A lot of them have actually been put bad at this point in time. There is other discussions ongoing, we would hope, to get modest pay cuts in place so that we can minimize the job losses and base closures. But I don’t want to really get into specific deals as the – some of them are still ongoing at the moment.

Are group airlines closing bases? Michael O’Leary: They are. In Ryanair, we have been unsuccessful in persuading German pilots to agree to pay cuts. So we’ve announced the closure of Stuttgart, Berlin Tegel, Dusseldorf Weeze and Frankfurt Hahn. At the end of the summer schedule, Lauda is closing its Stuttgart base. We’re also looking, I think, at some base closures in Spain, where at the moment the unions have not yet agreed to the pay cuts we need and I think there’s a real risk to some of the region bases in Italy, where you have a combination of slow pace of negotiations with the unions, but also the Italian government trying to impose Alitalia’s pay rates and a business productivity on other airlines and other airports within the sector if that leads to significant decreases in cost then. I think it’s inevitable that there will be closures of Italian regional bases as well.

Michael, are you appealing illegal state aid? Michael O’Leary: We are, thus far, we’ve launched a European court appeal or European court challenges to the state aid so far received by SAS, by Finnair, by Air France, by TAP in Portugal, the German – Lufthansa hasn’t yet been published but will in due course. And I think we’ve been heartened by the success of Apple and the Irish government in front of the European Court of Justice in recent weeks, overturning the challenge that was made to the Apple tax base here in Ireland. And I think it demonstrates that the European Court of Justice is willing to stand up for the European law, where I think the performance of the European Commission in ruling over on some of these egregious illegal state aid and has been a base. I mean the idea that Lufthansa has run around hovering up state aid, not just in Germany, but in Austria, in Belgium and in Switzerland. And in fact, Carsten Spohr is correct. He didn’t expect to get that much state aid. He’s receiving more than he actually needed, which in itself, is in breach of the state aid rule. So I’d be reasonably confident that we will be successful in these – opposing the state aid grants. The challenge and the difficulty will be, it will take us two or three years in these court hearings and the appeals – the inevitable appeals to be kind of run their course in which case, we will have suffered a number of years of below-cost selling by Alitalia, by Lufthansa and others and to the damage of Ryanair and our shareholders' interest. So yes, we’re pursuing the state aid claims, and we think they’ll be successful, but it’ll take us some time.

There was a recent restructuring in Lauda. What did that involve?

Yes. It was a quite significant painful restructuring for the Lauda group, but they had to in light of COVID-19, totally look at every cost item within the business, look at their growth plans for the future. They had hoped to grow to 38 A320s in their fleet this summer. That’s now being capped at 30. They’ve also renegotiated new CLA with their staff, their pilots and cabin crew in Vienna, which is leading to pay reductions, enhanced productivity and rosters. Unfortunately, their base in Stuttgart is going to have to close, and that will go over the end of October. What this means is that they are now going to make a positive contribution to Ryanair Group as a wet lessor and have a good future, we believe within Ryanair.

How are the unit group airlines developing?

They’re coming along well. I mean they clearly had a difficult first quarter on the back of the groundings. Buzz, at the moment, have just under 50 aircraft in their fleets and continue to take over operations for the Ryanair Group in Central and Eastern Europe, and we hope to take on a couple more bases this winter. The charter market has been impacted over the summer in all the traditional kind of markets like Turkey are still not open, and that will have an impact on them. Malta Air Now have 120 Boeing 737s in their fleet, and they’re actively involved in cost negotiations with their people across the various markets that we operate in. And we would, again, hope that Malta will take on more of our operations over the coming years and months.

What is the latest update on the MAX? Michael O’Leary: Well, Boeing successfully completed the return to flight tests with the FAA in the – in early July. They expect to make significant progress with both the FAA, with the asset, with the Canadian regulator before the end of the month. There’s reasonable prospect, I think, at this point in time, that the aircraft will be certified for return to commercial service by the end of Q3. We hope by the end of September. The Boeing MAX 200 that we’ve ordered are running probably about – it will take about a two-month certification period. So we would be hopeful at this stage that we’ll see the first of our MAX deliveries by maybe the end of this calendar year. And if that’s the case, then I think there’s a reasonable prospect that we will be able to take up to 40 new aircraft deliveries between now and the summer 2021, and that will put us in a very strong position to go around to Europe airports to offer them growth or to offer them traffic recovery where they’ve lost traffic from other providers. And I think that will, I think, kick off or enable us to kick off a range around – of significant growth incentives, and they will be much needed in this industry for the next number of years.

How are Boeing compensation talks progressed?

Yes. They’re still ongoing. We’re making some progress, but it won’t be possible to conclude the discussions on such times as we do see a return to service of the MAX, and we get a firm schedule of deliveries for ourselves. And at that stage, then we’ll be positioned to hopefully close things out.

What are the group fleet plans? Michael O’Leary: Well, as I said, we were hopefully getting 40 MAX aircraft for summer 2021. We’re already committed to selling seven – or the seven sales of the 737-800s. Those will be delivered this winter. That’s the balance of the 10 aircraft deal we announced, we’d sold in FY 2020. We’re going to hold off any further seat sales because, frankly, we need the aircraft. We have to exploit that growth opportunity we see across Europe. There are 14, 737 lease returns by May 2021. We are in discussions with the lessors on those aircraft. And we’d certainly be willing to extend those leases as long as we can do so on competitive terms. And the Lauda fleet, however, though, has been frozen at the moment. It was originally supposed to go to 38 aircraft for summer of 2020. Because of the impact of COVID-19, we have stopped its growth, so it is limited to 30 aircraft, and we won’t be adding any further aircraft in the Lauda fleet, I think, for the foreseeable future, unless there’s some significant pricing opportunities on the Airbus side.

Michael, what is the latest update on Brexit? Michael O’Leary: I mean the – as I said, the UK leaves the European Union at the end of December. There is a significant risk of a no-deal Brexit. As everybody can see, the negotiations aren’t going particularly well. We remain, however, hopeful that a trade deal will be done or negotiated, will cover air traffic between the UK and the European Union. And I think the experience in the UK with the COVID-19 groundings should help that process. I think the UK was very keen in recent weeks to reopen air bridges and restore air travel between the UK and Continental Europe. And we hope that, that will a significant impetus to – or at least, to encourage that concluding of the trade deal between the UK and Europe does cover air travel. If it’s not, and there is a hard deal Brexit, our group consists of four European airlines with European AOCs in Malta, Astra, Poland and in Ireland. We expect there will be no interruption on their flights to and from the UK. There may be some disruption. We operate three UK domestic routes and some UK routes to places like Morocco or countries that are outside. That might be affected if there is a no-deal Brexit, but it’s a tiny proportion of the overall business. And – but I think we’ll be more than made up by opportunities that will emerge, where in UK registered airlines and AOCs will be grounded in terms of flying – entering European, but we would like to see a trade deal done and there be the smoothest possible departure between the – from the UK from the European Union. Q - Unidentified Analyst What’s the group’s traffic and profit outlook for FY 2021?

Well, it’s way too early to give any kind of P&L outlook at this point in time. There’s too many unknowns in relation to what may or may not happen with COVID over the next number of months. Our best estimate at this stage is that we’ll see traffic at about 60 million for the current financial year, which is a 60% reduction on the 149 million that we carried last year, where we’re actively working to right size the cost base post-COVID environment where we’ll have to compete against state-aided carriers that have just been gifted over €30 billion in illegal state aid. So we think as we look into the winter, we’ll have to significantly stimulate demand with lower fares. And indeed, we’ll need these lower fares to compete with the flag carriers. Further out beyond that, there are opportunities. We’re continuing to preserve cash in the business and improve the balance sheet.

Michael, Neil, Thank you.

Thank you. Michael O’Leary: Thank you very much, and we look forward to talking – to speaking with you all in the conference call later on this morning. Thank you.