Dave McKay
Analyst · Canaccord Genuity. Please go ahead
Good morning everyone and thank you for joining us this morning. This morning we reported fourth quarter earnings of over $2.5 billion. This capped off a record year with earnings of $10.5 billion, up 4% from last year. I’m pleased with these results, particularly given challenges in the operating environment including sustained low interest rates and energy prices, as well as the subdued macroeconomic factor off across our key markets. We continue to focus on prudently managing our cost; expenses were up 8% or down 1% excluding the impact to City National. We achieved this while incurring about $130 million of severance charges in 2016, higher than our typical run rate of about $90 million to $100 million, and this additional charge was taken in the fourth quarter. Our results illustrate of our diversified business model, driving sustainable growth, a disciplined approach to cost management, and our commitment to maintaining a strong financial profile. Turning to slide 4, we use key financial performance objectives to measure progress against our medium term goals, which we define as over 3 to 5 years. This year we did not meet our EPS growth and ROE targets. Both of these measures were impacted by the issuance of common shares related to the acquisition of City National. On our capital objective, we exited 2016 with a strong CET1 ratio of 10.8%, four quarters after having closed the largest acquisition in our history. Our strong capital position continues to provide us with flexibility to investment in our businesses for long term growth, while also returning capital to our shareholders. During the year, we repurchased 4.6 million of our common shares, and increased our quarterly dividend twice for a total dividend increase of 5%. We ended the year at the high-end of our dividend pay-out ratio of 40% to 50%. Going forward, we’ve decided to revise our medium term objective for ROE to 16% plus, recognizing the pressure on returns in the markets including persistently low interest rates and uncertainty on regulatory capital requirements. This new level continues to give us flexibility to grow our business including abroad. In 2016, we achieved an ROE of 16.3% which is in the top decile of global banks, in spite of the downward impact from the acquisition of City National, our revised 16% plus objective reflects a premium ROE that we continue to expect over the medium term. In all other aspects including EPS growth our financial objectives remain unchanged, and I’m confident we will achieve all of these over the medium term. Let me share my perspective on the full year performance of our business segments. Canadian banking had a record year with earnings of over $5 billion, despite a challenging operating environment. Clients continue to take advantage of historically low interest rates, as we saw solid growth in residential mortgages with average balances up 7% from last year. Our mortgage volumes continue to grow at a premium to the market, driven by expanded mortgage sales force, focused on key client segments such as newcomers, as well as the return of our successful employee pricing campaigns. We also had excellent performance in our cards business this year, with strong growth in purchase volumes and balances up 6%. We continue to build our mobile capabilities including the release of the RBC Rewards mobile app this October and Apple Pay in May. The RBC Rewards app gives our clients the functionality of the online rewards platform, while they are on the go, including instant access to merchandize through partnership s with Best Buy and Saks for example. As well, our clients can use points to pay down their mortgage and credit card balances. RBC Rewards is the largest and most flexible loyalty rewards program in Canada, reflecting our commitment to innovation and best-in-class mobile solutions. It is the core to our differentiated long term strategy, which also provides us with unique customer insights and data. For 2016, we delivered an all-time low efficiency ratio of 43.4% in Canadian banking, reflecting our focus on cost discipline while continuing to invest in technologies for our clients and infrastructure. As we said before, we manage our business for long term sustainability. Our cost program to drive efficiencies is designed to what’s best for our clients and our employees. Earnings were up 41%, as we continued to realize the benefits from our cost management initiatives and lower provisions for credit losses in the Caribbean. Moving to insurance, our net income of $900 million for 2016 reflects the $235 million gain from the sale of our home and auto insurance manufacturing business to Aviva Canada. The transaction not only broadened our ability to serve our clients, but also provided RBC with additional capital that we can deploy to advance other growth initiatives. In wealth management, we had strong results with earnings of 1.5 billion, up 41%. City National performed very well and despite the challenging markets in 2016, wealth management earnings excluding City National were up 14%. In 2016, we saw solid net sales, particularly in the second half, benefiting from our cost management initiatives as well as lower restructuring charges. While global capital markets were turbulent in the first half of the year, markets improved in the latter half and we were able to help our clients take advantage. In fact, RBC Global asset management captured one-third of industry sales in the fourth quarter and we expect our strong momentum to continue. In Canadian wealth management, we achieved solid net sales of almost $20 billion or half of the growth in client assets, driven by strong advisor productivity. And in US wealth, our results were driven by the stronger than expected contribution from City National. City National delivered Canadian dollar earnings of 290 million or $465 million excluding the amortization of intangibles and integration cost of 175 million. Our results also reflect the benefits of referrals and collaboration across our businesses. In 2016, our headcount at City National increased by 10%, which we expect will continue driving double-digit growth in loans and deposits. We’ve also invested in infrastructure and technology to support revenue growth going forward. I am very pleased with City National’s performance in the first year, as we continue to execute on our strategy to be the preferred partner in the US corporate, institutional and high net worth clients and their businesses. Moving to Investor and Treasury Services, we had a record year driven by favorable credit markets and interest rate movements. We achieved these results while making significant investment in the technology of our custodial business to enhance the client experience. In capital markets, we had solid underlying results in light of difficult markets. Net income was down only 2% from a year ago, despite higher provisions in our energy lending portfolio and lower client activity. The resilience of our performance was helped by our ongoing discipline on efficient capital deployment to focus on traditional corporate and investment banking activities. On that, corporate investment banking had a solid year, with revenue in 2016 relatively in line with last year’s record levels. Even as global deal volumes fell 22% during the first nine months of 2016, we had our best ever in M&A participating in significant mandates including Dell’s $67 billion acquisition of EMC. Looking ahead to 2017, our pipeline is strong and so far in Q1 we have seen continued momentum in our US investment banking business and good M&A activity. To wrap up, I’m pleased with our record results this year, which reflects significant investment across all of our businesses, notwithstanding the more challenging operating environment. We’ve grown our core client businesses successfully integrating City National and continued to enhance our digital capabilities for our clients. Looking ahead to 2017, we expect an operating environment characterized by moderate GDP growth in North America in the 1.5% to 2% range, low interest rates and evolving regulatory landscape and changing client preferences and demographics. We believe we are well positioned to capitalize on opportunities created by the changing environment. Given our strong capital position and risk management, and ongoing investments in our business and technology, we will also leverage our top employee engagement and customer satisfaction scores across our businesses. We also welcome recent actions by our regulatory and the Department of Finance that promote a healthy Canadian housing market, aimed at ensuring consumer debt remains at sustainable levels. While the changes may weigh on mortgage growth for certain client segments, we see opportunities in others. We also believe these changes could ultimately help curb the tail risk associated with long term slow-down of economic growth. And finally, just spoken before on how shifting demographics and growing digital expectations are changing the landscape of banking. We continue to transform how we serve clients by delivering a compelling digital experience and leveraging the scale of our data advantage to provide timely and personalized advice. We believe we are uniquely positioned to achieve even greater client relevance in the digital world of the future. In 2017, our focus is on driving run-rate cost reductions to support these investments and technology, as well as deploying capital for earnings growth, all with a focus on maintaining a premium ROE. I am confident that we will continue to deliver long term shareholder value, given the strength of our sustainable client franchises, leading culture of innovation and disciplined approach to risk and cost management. Before I end my remarks, I’d like to take a moment to recognize Janice. As most of you know, she is retiring on January 31 after distinguished 31 year career with RBC. I would like to thank Janice for a partnership and for her leadership and dedication to our bank, our clients and the community throughout her career. Rod Bolder will take on the role of Chief Financial Officer beginning tomorrow. Rod bring deep financial services experience and I have no doubt that his business knowledge and leadership positions him well for success. And with that, I’ll now turn over the call to Janice to discuss our fourth quarter results.