Gordon M. Nixon
Analyst · Barclays
Thank you, Karen, and good morning, everyone. We appreciate you joining us today on this call. And hopefully, after it, you'll be able to join us for our annual shareholders meeting. As you can see from our results, we had a solid start to the year. Earnings were $2.1 billion or $2.2 billion, up 7% from last year, when you exclude the loss on sale of our Jamaican bank and the provisions incurred in our Caribbean operations. And our return on equity was just under 19% on the same basis. Revenue was up 8% from last year, and our results reflect continued strength in Canadian Banking and higher earnings in Capital Markets, Investor & Treasury Services and Wealth Management. Our ability to continue to deliver solid results is a testament to the strength of our leadership position in Canada and our disciplined global growth strategy. As well, our ongoing focus on managing costs and risk and our commitment to maintaining a strong capital position remained clear, competitive advantages in today's environment. Our all-in, Common Equity Tier 1 ratio remained strong at 9.7%, up 10 basis points from last quarter, even with the new credit valuation charge and pension accounting adjustments. We continue to take a measured approach to capital deployment and strive for the optimal balance between investing in our businesses for long-term growth, returning capital to our shareholders through dividends and buybacks, and pursuing select acquisitions. This morning, we announced a $0.04 or 6% increase to our dividend, bringing the quarterly dividend to $0.71 a share. Our dividend increase reflects the strength of our core earnings and the confidence we have in our ability to continue to generate solid earnings growth and select -- successfully execute on our disciplined growth strategy. Before moving on to the performance per segment, let me spend a few minutes in the Canadian economy and regulatory environment. The Canadian economy continues to fair relatively well against other global economies, with solid growth and relatively stable unemployment levels. However, we are seeing a slowing consumer-lending environment, which, frankly, is a good thing. Notwithstanding the deleveraging of the consumer, which has reduced demand for mortgages and loans, we still continue to expect to see mid-single-digit growth in consumer lending. And we are seeing very strong core deposit growth and higher client investment balances. An improving U.S. economy will certainly benefit Canada and those businesses that provide products and services to our biggest trading partner. And our Capital Markets and Wealth Management business in the U.S. give us significant upside to the benefit from their growing economy. On the regulatory front, after constant regulatory change, we are finally seeing more clarity and certainty than we've had in the past few years. Although an evolving regulatory environment is part of being a financial institution, we are well prepared to adapt to the new rules and continue to deliver long-term value to our shareholders. Now let me turn to our business segments. In Personal & Commercial Banking, we generated earnings of over $1 billion. Canadian Banking delivered another solid quarter with earnings up 4% over last year, reflecting 7% volume growth across all businesses, including Ally Canada, as we continue to leverage our unparalleled size and scale to profitably grow market share. Although there were some unusual items, which Janice and Mark will talk about in their comments, in our Canadian Banking business, our core earnings this quarter continued to be very strong. We remain focused on achieving or exceeding our objectives of growing by a 25% premium to the market, given the strength of our distribution network and the largest and most diverse [ph] network of branches, ATMs, mobile sales forces across the country. For example, we have the most branches across Canada, with our network, on average, being 18% larger than our peers. We are rolling out new, smaller footprint branches in urban markets that allow us to reach more clients in key segments like small-business owners and newcomers to Canada. Our product offering is unmatched, and we continue to develop new products and innovative solutions to attend our sales power and provide our clients with greater value, flexibility and convenience to enhance their experience. For example, RBC Direct Investing was the first to introduce a flat-fee commission for equity trades to help eliminate barriers for clients with fewer assets to invest, while keeping their costs down. As well, we launched the RBC Wallet, powered by our secured cloud mobile payment solution, making us the first Canadian bank to provide clients with the choice of using debit or credit for their mobile payments. And we were also the first North American bank to bring person-to-person electronic money transfers to Facebook Messenger. While we continue to focus on innovations, we also remain committed to controlling costs through a number of initiatives. For example, we are benefiting from significant synergies as a result of fully integrating our Ally Canada acquisition, which has been done well ahead of schedule. And we continue to focus on streamlining our processes and eliminating costs by introducing new ways of doing business. Our innovative e-signatures technology, the first of its kind in banking in Canada, is being rolled out on our branches, freeing up our investment advisors to spend more time with our customers. It is these types of initiatives that will help manage the growth of our expenses and help drive positive operating leverage for the balance of the year. Let me take a few minutes to discuss our Caribbean banking business. We have mentioned before, we have been navigating through challenging economic and marketing conditions in the region over the last couple of years. We've been focusing on managing the business to drive better performance, and recently completed a comprehensive review of our operations across the Caribbean, to find ways to operate more efficiently and to ensure that we are able to be a competitive leader in the markets where we want to do business. As part of that review, we recently announced that we are selling our banking operations in Jamaica, a country where we did not have scale or a market-leading position necessary to compete effectively over time and to meet our hurdle rates of return. We are also restructuring our operations by consolidating certain branches, reducing our workforce and streamlining our head office structure. These are important steps in repositioning the business, and we believe that these changes will improve our performance and competitiveness while driving efficiencies. The decision to restructure our Caribbean business was a difficult one, but one that will allow us to focus our efforts on those markets in which we can be a leading financial institution and operate on a sustainable basis with good returns. As I've said before, we've operated in the region for over 100 years. We remain committed to the region, and we are excited about the long-term prospects. And even this quarter, our core results continue to strengthen. Turning to Wealth Management. We have strong earnings this quarter, and we continue to focus on growing our Global Asset Management business and delivering integrated Global Wealth Management advice solutions and service to our high-net-worth clients. Our leadership position in Canada and our ability to go beyond traditional investments, through collaboration with our partners across RBC, continues to provide a strong foundation for global growth. Average fee-based client assets grew by 6% this quarter in our Wealth Management business, and we are able to capitalize on both improvements in global markets and strong net new sales across the region. As a result of the strength of our advisors and services we provide, we were recognized as having the best private banking service overall in 4 different regions by Euromoney in its 2014 Private Banking and Wealth Management Survey. In Global Asset Management, we remain the Canadian leader in long-term fund sales, having captured nearly 18% of the market over the last 12 months, and had another year of positive flows in both institutional and the retail segments. In recognition of our high-performing Canadian investment funds, we were recently recognized with 5 awards at the annual FundGrade A+ Awards. In January of this year, we added a team of 10 global equity specialists to our London-based investment management team in RBC Global Asset Management. We now have a significant U.K.-based equity capability in global emerging markets and European equities to complement our fixed income alternative capabilities in BlueBay Asset Management. Turning to Insurance. We continue to innovate and tailor our product to meet our clients' needs. We believe our focused strategy serves to differentiate our performance as this business continues to make a solid contribution to our earnings stream and provide excellent claim service to clients during these challenging times. In addition to our ongoing focus on efficiency management activities in Treasury Services, we had strong client retention and solid growth in client deposits, and all contributed to solid earnings growth for this segment in the quarter. We have now repositioned this segment to adapt to the current operating environment. We continue to be recognized in the industry, and we're recently awarded Transfer Agent of the Year and Fund Administrator of the Year: Luxembourg, and a Custody Risk European Awards in recognition of quality service and products that we offer. Moving to Capital Markets. We saw solid earnings growth this quarter and remained focused on growing our corporate and investment banking businesses and rebalancing our global markets business by redeploying capital and managing risk. We grew our loan book by 8% this quarter and are leveraging our lending relationships to offer ancillary products and services to drive more sustainable fee-driven income. We had a solid investment banking revenue this quarter, although moderately lower than the robust levels we saw last year. Our deal pipeline remains strong, and we continue to win significant mandates and build new client relationships. We recently acted as joint bookrunner and sole swap manager on AT&T's $1 billion, 7-year maple offering, which is the largest single-tranche corporate maple bond on record. We also acted as joint bookrunner and global coordinator on Barrick's $3 billion common share offering, which was the largest bought-deal and -- as well as the largest Canadian equity offering on our record. And we acted as joint bookrunner and sole lead manager in the $300 million initial public offering by Canadian Tire's real estate investment trust. In our global markets businesses, we remain focused on origination to drive greater earning stability and expand client relationships. We are seeing particular improvement in fixed income, commodities and currencies, which has benefited our trading revenues, and we're also seeing an improved run rate compared to 2013 across all asset classes. As you will recall, the Volcker rule was finalized last December, and we have a strong team in place to oversee the adjustments to some of our businesses. Overall, we remain pleased with the performance of our Capital Markets. We led the Canadian league tables in 2013, sweeping the board across almost every major category: M&A, debt capital markets, equity capital markets and loan syndications, as compiled by Bloomberg, Thomson and Dealogic. And we were, again, ranked #10 in America's investment banking fee league tables by Thomson Reuters in 2013. To conclude, our results demonstrate the earnings power of RBC, driven by our leading market positions, diversified business mix and strong capital position. Our ongoing focus on developing innovative products and services, combined with our ongoing discipline in managing costs, remain, in our view, a clear, competitive advantage in today's environment and position us well for long-term growth. With that, I'll now turn it over to Mark Hughes, who, as you know, became our Chief Risk Officer back in January. Mark?