Thank you for standing by. My name is Prilla, and I will be your conference operator today. At this time, I would like to welcome everyone to the Rackspace Technology's Second Quarter 2024 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers remarks there will be question and answer session. [Operator Instructions] I would now like to turn the conference over to Sagar Hebbar, Head of Investor Relations. Please go ahead.

Thank you, and welcome to Rackspace Technology's second quarter 2024 earnings conference call. I'm Sagar Hebbar, Head of Investor Relations. Joining me on today's call are Amar Maletira, our Chief Executive Officer; and Mark Marino, our Chief Financial Officer. As a reminder, certain comments we make on this call will be forward-looking. These statements involve risks and uncertainties, which could cause actual results to differ. A discussion of these risks and uncertainties is included in our SEC filings. Rackspace Technology assumes no obligation to update the information presented on the call, except as required by law. Our presentation includes certain non-GAAP financial measures and adjustments to these measures, which we believe provide useful information to our investors. In accordance with SEC rules, we have provided a reconciliation of these measures to their most directly comparable GAAP measures in the earnings press release and presentation, both of which are available on our Investor Relations website. I will now turn the call over to Amar for an update on the business.

Thank you, Sagar, and welcome, everyone, to our earnings call. Results in the second quarter exceeded the high end of our guidance for revenue, profit and EPS. This marks the eighth consecutive quarter in which we have either met or exceeded our guidance. We continue to execute to our plan and focus on advancing our 3 strategic priorities. First, we are making steady progress on our operational turnaround. I will cover this in detail later in my prepared remarks. Second, we are repositioning Rackspace as a forward-leading innovative hybrid cloud and AI solutions company. We're now well placed to catch the next big secular waves of both hybrid cloud and AI. And third, we are rightsizing our capital structure to support long-term and sustainable profitable growth. We have ample liquidity and flexibility to focus on our operational priorities. We further improved our capital structure in the second quarter through opportunistic repurchases of our debt. Over the next 2 to 3 years, from a market perspective, we anticipate an acceleration in digital transformation spending, driven by the ongoing transition to hybrid cloud as well as AI. We see customers taking a more strategic approach to the use of both Public and Private Cloud with a notable shift towards a more hybrid environment. In development of AI, we are winning business and helping leading companies prepare for AI and GenAI applications. The first step to AI starts with data, and we are seeing strong demand in data services and solutions, partially driven by AI. Now let me get into our business performance, starting with Private Cloud. Private Cloud GAAP revenue of $260 million was down 3% sequentially in the quarter and within our guided range. We are working both to accelerate the pace of new wins and slow the rate of revenue…

Thank you, Amar. In the second quarter, total company GAAP revenue of $685 million exceeded the high end of our guidance, driven by strength in Public Cloud. Total non-GAAP net revenue was $380 million, down 1% sequentially due to a decline in Private Cloud. Non-GAAP gross profit margin was 20.3% of GAAP revenue, flat sequentially and 36.7% of non-GAAP net revenue also flat versus prior quarter. For the quarter, non-GAAP operating profit was $23 million, exceeding the high end of our guidance. This was primarily driven by better-than-expected performance in our Public Cloud segment and continued focus on cost management. Non-GAAP operating margin was 3.3% of GAAP revenue, up 1% sequentially and 6% of non-GAAP net revenue, up 1.8% sequentially. Non-GAAP loss per share was $0.08, which came in better than our guided range of a $0.09 to $0.11 loss per share. Cash flow from operations was $24 million, and free cash flow was negative $15 million in the second quarter. These amounts reflect the reclassification of a portion of our cash interest payments to financing cash flows as a result of the accounting treatment for the term loan we entered into as part of the Q1 debt refinancing. Moving forward, we will continue to reclassify a portion of the cash interest payments on this debt instrument plus the semiannual cash interest payments on our 3.5% senior secured notes to financing. For the balance of fiscal year 2024, we expect cash flow from operations to remain positive and free cash flow to be slightly negative, driven by success-based CapEx. Turning to our segment results. For Private Cloud, GAAP revenue for the second quarter was $260 million, within our guided range. This includes legacy OpenStack revenue of $25 million. Total Private Cloud revenue was down 3% sequentially due to customers rolling…

Thank you, Mark. Let us begin the question-and-answer session. [Operator Instructions]. Please go ahead.

[Operator Instructions] And your first question comes from the line of Frank Louthan with Raymond James.

If you can give us an idea of the outlook of kind of when we can expect getting back to positive top line growth and then some of the initiatives you've done will start to kick in there. And then can you give us an idea of what percentage of your bookings currently are AI related?

Yes. Thank you. I will get started, and I'll take both the questions and Mark, please jump in, okay? So as we -- Frank, thank you very much for the question. As we indicated last quarter, we will see -- start seeing revenue stabilization in the second half. We already started seeing that in Q3. In fact, in Q2, when you look at our revenue beat, the revenue beat came from 2 sources. One was in infrastructure, resale volumes were up; and the second was from services. Now the services beat and higher than our own internal expectation was good news because we have started seeing some leading indicators with good bookings and services in the previous quarters, and we saw that in this quarter too. Where I'm going with this is, if you exclude that increase in infrastructure volume consumption, which is very hard to predict, Frank, because this is not something that we have complete visibility to. So if you exclude that, our revenue is roughly flat from -- going from Q2 to Q3. That's what our guidance is. So we started seeing the revenue stabilization, Frank. I feel good about the pipeline building. You saw both in private cloud as well as public cloud, the pipeline has grown significantly. In fact, in private cloud, it was up over 35% year-on-year. And when you go dig into that pipeline, the top of the funnel is growing very rapidly. In fact, in our health care business, our funnel was close to about $1.2 billion at the top of the funnel as compared to roughly $750-plus million just about 3 months ago. So good development of pipeline. We have to book convert that into bookings. Typically in private cloud, the sales cycles are a bit longer, as you know. We…

Yes, just a follow-up on that. How do you -- how are you defining stabilization, stabilization relative to what relative to this year, Q2? How should we think about where it's going to kind of start to grow from?

When we talk about stabilization, we do it on a sequential basis, right? When you take a look at our Private Cloud revenue, the last few quarters, we were declining anywhere from 4% to 6%, right? Now you start -- you're still seeing that decline significantly reduced in this quarter and next quarter. So it's gone to minus 3% to minus 1%. So for us, stabilization, Frank, is on a sequential basis, and then we start growing from thereon, on a sequential basis, which should land in the year-on-year growth. Is that helpful? .

Yes.

Now coming to AI. Now listen, I think, as I mentioned in my prepared remarks, we are long term very optimistic about AI and GenAI. We believe that it's going to impact all functions, all industries, and it's really a promising circular way. Having said that, in the near term, in the short term, we are very realistic in our approach. So when you talk about bookings, it's not a big portion of our bookings. I think -- and I will give you a little bit more color there on how we look at this opportunity. So it's not a big portion of our bookings, but we have 40-plus engagements through a fair initiative, and we are seeing a very good traction in AI. And some of this is also a follow-on on our data business. As I mentioned, our data services business which has data engineering, data migration and data modernization, all 3, that data services bookings 2 quarters in a row grew substantially, both year-on-year as well as sequentially. And that's getting customers ready for -- with the data lakes and rearchitecting the data architecture, et cetera, and that's the kind of work we are doing. So partially driven by AI and partially driven by the move to cloud itself. Now let me -- since I have this opportunity, let me just give you a little bit of more color on how we look at AI. So we believe that there are 2 types of spend happening out there, Frank, in AI. One is the spend in AI infrastructure, and that's a big spend happening today. And that's mainly for model training. And the model training is driven by hyperscalers, Meta as an example, OpenAI and many of the startups and to some extent, sovereign countries as well…

And your next question comes from the line of Kevin McVeigh.

Great. Congratulations on the results. Amar, your point kind of beaten or kind of coming at the high end of the range for 8 quarters. It looks like the revenue beat was about 2%. You've been pacing at, I think, about 1% or so, maybe a little less than that. So acceleration -- was that incremental kind of revenue beat, the infrastructure kind of step-up that you saw? Or would there been anything else to call out there?

Yes. I think infrastructure consumption volume definitely is part of it, Kevin. And it is also services. Our services we also did very well in services, and it came in higher than what we expected in the quarter. And our services bookings is taking a little bit forward, right, which is a mainly leading indicator. Services bookings grew high single-digit both sequentially as well as year-on-year across all 3 cloud-related services that we offer, platform, which is infrastructure services; application, both migration and modernization; and data services that I talked about. In fact, our professional services in bookings grew double digits across the board.

And I guess Amar and that will be my second question. Why are you seeing that now? Is that kind of just the monetization of the pivot in the sales force or the go-to-market? Because obviously, that's a really important part of the story, the incremental margins on professional services. So just why is it now? And again, it sounds like the attachment rates are much higher than where it's been historically as well. So maybe understand that a little bit.

Yes. I think, Kevin, that's a good question. So I explained to you where it's happening, or let me explain why it is happening, right? It is mainly because of the foundation that we laid in the Public Cloud business in the second half of last year. If you recall, we [Indiscernible] out about 70% of our sales force. We hired and refreshed our sales organization in the second half, sales sellers with services skills. We also hired client principals. That is number one. Number two, we have been relentlessly driving sales enablement and training across all the 9 sales place that we have. And today, within our organization is a highly rated program. Number three, we also are supporting top of the funnel with specific demand generation activities, okay? We have sales and solutions campaigns that are working very well, and they are actually helping with the top of the funnel. And there's a major shift in how we are selling. Today, we are selling to a relationship, we do our power selling at the CXO level. So for example, let me give you another data point that might be of interest to you. More larger deal sizes are not showing up in the funnel as well as in bookings. 53% of our bookings came from top 20 customers in this quarter. And we were able to go sign 10 out of the 20 master service agreements with large enterprises. Now that's a big achievement. And now we have also hired client principals that are attached to these 10 large enterprises that we can start selling our value proposition and our services and solution to these customers. In fact, our largest go-to-market segment in the Americas exceeded target significantly 2 quarters in a row, which is also a very good proof point that we are executing quite well on the field. We were also included in Microsoft managed partner list this quarter, which was a big achievement. And we are working with Microsoft on Azure as well as AWS very closely. And Kevin, 1 of the things as we pivoted to being a services-led organization in public cloud, we also are recognized by industry analysts like IDC, Everest, ISG, they ranked us as either leaders or major players. So that's what's actually driving our services business as we see growth in funnel good bookings conversion, so on and so forth. Similar story even on private cloud. So I think what we laid as a foundation has started working well.

And your next question comes from the line of Ramsey El-Assal with Barclays.

This is Ryan on for Ramsey. I was hoping to get an update on the competitive landscape. This quarter, you mentioned some success with mid-market and enterprise clients. I guess I was curious to see if you're coming up against any different competition than you did prior? And really what solutions are resonating the most with these clients at market?

No, I think -- so the competition remains the same, Ryan. That's a very good question. The competitive landscape has not changed as much. One of the things, to Kevin's question earlier, we are playing in markets where the markets, for example, IDC said in cloud services, for the next 12 months, is the design migration modernization work on cloud, the budgets are going to go up by mid-single digits. So we are playing in markets that are growing even in this kind of macro environment, especially on the cloud side. And we see competition there, but our relationship with the hyperscalers and our differentiation when we go to market, we go not as a big SI. We go in with a labor minus [Indiscernible]. For example, if you think about data services, right, there are a lot of companies in data services. So where do we differentiate? It is our deep experience and talent in data engineering as an example. We're going with differentiated solutions with an IP wrapped around it. That's a labor minus model. And we have been executing very well from a go-to-market perspective. So our value proposition is resonating with the customers. We are showing up very well, and we are delivering to our commitments. Our NPS are pretty high, even in the -- even in and as we continue to grow our bookings and deliver.

There are no further questions at this time. I would like to turn it back to Sagar Hebbar for closing remarks.

Thank you, Prilla. Thanks, everyone, for joining us. If we did not get to your question or if you have a follow-up, please email us at ir@rackspace.com. Have a wonderful evening, everyone.

Thank you. And this concludes today's conference call. Thank you all for participating. You may now disconnect.