Jon Vander Ark
Analyst · Goldman Sachs. Please go ahead
As Don mentioned, we've been investing in the customer experience for several years now. Having a passion for our customers is core to our strategy. We know by offering differentiated products, services and experiences designed to meet our customers wants and needs, we drive customer loyalty and increased willingness to pay.In 2019, we continued to invest in and enhance our customer-facing technology including our website and mobile app. We also attained our highest level of pricing in the last 10 years, while maintaining our industry-leading customer churn of 7%. Another key component of our strategy is delivering durable operational excellence. This enables us to deliver consistent high-quality service to our customers while lowering our operating costs.In 2019, we successfully managed our cost inflation and drove solid operating leverage in the business. We also began to roll out our new RISE platform to our dispatch operations. This new technology equips our dispatchers with more real-time routing information and enhanced data visualization tools. It also supports additional mobile and in-cab technology, which we will begin rolling out in our large container business later this year.Over time, this platform will further empower our employees, transform our operations improve productivity and increased connectivity with our customers. Additionally in 2019 we raised the bar with our latest long-term sustainability goals. These goals address our most critical sustainability risks and opportunities and are aligned with the United Nations Sustainable Development Goals.We believe each new goal has the potential to significantly benefit the environment and society while enhancing the foundation and profitability of our business over the long term.Finally in 2019, we further strengthened our leading market position by strategically investing over $525 million in value-enhancing acquisitions. Through these investments we increased our operating density in existing markets, entered new geographical markets and increased the scale of our downstream environmental services offerings. As you can see the investments we've made over the years in our people, the customer experience, operational excellence and our market position are delivering tangible results. They also provide a solid platform for continued growth in the business.Next, I'd like to discuss our fourth quarter operating performance. During the quarter our pricing environment remained favorable and we continued to price in excess of our cost inflation. Core price which represents price increases to our same-store customers net of rollbacks was 4.8%. This included open market core price of 5.8% and restricted core price of 3.2%.Our restricted core price reflects the significant progress we've made in repricing and restructuring our municipal recycling collection contracts. Restricted core price also reflects the continued benefits of moving away from CPI-based pricing to an alternative pricing mechanism. To date, including both collection and disposal-related contracts, we've converted $780 million or 31% of our CPI-based book of business. This represents a $120 million increase over the prior year.Next, average yield for the quarter was 2.6%. Average yield measures the change in average price per unit and contemplates the impact of customer churn. Average yield was strongest in our small container collection and landfill MSW businesses. Small container average yield was 4.1% and landfill MSW average yield was 3.4%. This is the fourth straight quarter landfill MSW pricing has been greater than 3%.Looking forward in 2020, we expect average yield of approximately 3%. We will achieve this by continuing to focus on enhancing the customer experience and delivering superior service; partnering with our municipal recycling customers to build more durable economically sustainable recycling programs; and pricing our products and services to ensure we earn an appropriate return on our capital investment.Turning to volume. Total volume in the quarter decreased 20 basis points versus the prior year. We continue to intentionally shed certain volumes, which we view as non-regrettable losses. These included residential collection contracts that did not meet our return criteria and work performed on behalf of brokers in our small container business. Normalizing for these non-regrettable losses, underlying volumes increased 30 basis points.On the collection side of the business, large container volumes increased 80 basis points versus the prior year and underlying small container volumes increased approximately 60 basis points after normalizing for broker-related losses. As expected, residential collection volumes decreased 2.2% due to non-regrettable contract losses.On the disposal side of the business in the fourth quarter, MSW volumes increased 40 basis points and C&D volumes increased 16% versus the prior year. As anticipated, special waste volumes were relatively flat versus the prior year. Looking forward, overall in 2020 we expect total volume growth of approximately 75 basis points to 100 basis points.Turning to recycling. In the fourth quarter, our average commodity price per ton was $66. This represented a $6 sequential decrease from the third quarter and a $40 per ton decrease versus the prior year. Importantly, we continue to make progress transforming recycling into a more durable economically sustainable business model.As a result of the team's efforts, our expected earnings sensitivity to changes in commodity prices has decreased by over 25%. Every $10 change in our average price per ton is now equal to approximately $0.03 of annual EPS or $13 million of EBITDA.For purposes of our 2020 guidance, we're assuming commodity prices remain at Q4 levels of approximately $65 per ton. This represents a decrease of $12 per ton versus 2019 and will result in an EBITDA headwind of approximately $15 million. Any recovery in recycling commodity prices would be upside to our 2020 guidance.Next turning to our environmental services business. In the fourth quarter, U.S. rig count and associated drilling activity continued to decline. As expected, revenues in the upstream portion of our environmental services business decreased versus the prior year. In the fourth quarter, this resulted in a 50 basis point headwind to total revenue growth. Relative to our preliminary outlook, we're now taking a more conservative view regarding drilling activity and are assuming it will remain lower for longer.Finally turning to margins. Our adjusted EBITDA margin in the fourth quarter was 28.8% and increased 140 basis points versus the prior year. This included a net benefit from CNG tax credits of 60 basis points and a headwind from lower commodity prices of 50 basis points. After normalizing for these two items underlying EBITDA margin expanded 130 basis points. By effectively executing our operating plan, we successfully managed our cost inflation and drove operating leverage across nearly all cost categories.With that, I will now turn the call over to Chuck to discuss our 2019 financial results and 2020 guidance in greater detail.