Don Slager
Analyst · Wedbush Securities. Please go ahead
Thank you, Brian. Good afternoon, everyone, and thank you for joining us. We are pleased with our fourth quarter and full year results, which exceeded the upper-end of our financial guidance. As a result of successfully executing our strategy, the Republic team delivered higher levels of pricing, reported positive volumes, grew earnings and free cash flow, improved return on invested capital and increased cash returns to shareholders. During 2015, we made significant progress on our multi-year strategic initiatives. These initiatives are designed to profitable grow our business, enhance the quality of our revenue, improve the customer experience and reduce costs. Regarding our market position, we invested $193 million in tuck-in acquisitions, nearly 2 times our original goal. The transactions completed in 2015 represent annual revenue contribution of approximately $143 million at a post synergy EBITDA multiple of 4.3 times. And we acquired U.S. assets of Tervita, these assets serve as a platform acquisition in the E&P waste sector, with attractive long-term fundamentals and opportunities for future growth. Regarding our revenue enhancing initiatives, all of our markets are using our Capture cloud-based pricing tool. And our entire salesforce has been trained on priority-based selling. Our sales program is designed to identify and to track customers that are willing to pay for our higher value service offerings. Additionally, we now have over 500 contracts with approximately $250 million in annual revenue that use a waste-related index for annual price adjustment. These waste indices are more closely aligned with our cost structure and had consistently run higher than CPI. Most importantly, we are realizing the benefits of these revenue enhancing initiatives. During 2015, we reported our highest level of average yield in over five years. Regarding our customers, we continue to see very encouraging customer engagement on our digital platform. For example, approximately 1.2 million customers have enrolled in My Resource, our customer portal and mobile app, which significantly enhances our customer interaction and connectivity. And we launched click-to-buy capabilities in approximately 50% of our residential subscription markets. Click-to-buy addresses the evolving needs of our customers’ buying preferences and provides a lower cost sales channel. Our customers see the difference in our products and services, which is reflected in our customer satisfaction metrics. Our Net Promoter score, which measures customers’ willingness to recommend Company’s products and services improved for the third year in a row. And finally, regarding our fleet-based productivity and cost savings initiatives, 16% of our total fleet now operate on natural gas, 72% of our residential fleet is currently automated and 78% of our total fleet has been certified under our One Fleet maintenance program, up from 60% a year ago. These initiatives require investment, but the payback is compelling and our financial performance reflects the benefits we are seeing. Fourth quarter adjusted EPS was $0.50, which exceeded our expectations. Full year adjusted EPS was $2.06 and adjusted free cash flow was $830 million both exceeded the upper-end of our guidance. Core price in the fourth quarter was 3.4% and average yield was 2.2%. Average yield exceeded 2% in every quarter during 2015. Fourth quarter volumes increased 90 basis points this is the 11th consecutive quarter where we have grown price and volumes simultaneously. We returned $808 million to our shareholders through dividends and share repurchases during 2015. This includes approximately 10 million shares repurchased for 409 million. We finished the year with total shareholder return of 12.4%, which includes stock appreciation of 9.3% and dividends of 3.1%. Our TSR performance exceeded the S&P 500 average by over 8 times. We made substantial progress in 2015 and are proud of our strong results and many accomplishments, but we have more to do. Last month, we announced the realignment of our organizational structure by combining two layers into one. This included the elimination of our three regions, the consolidation of 20 areas into 10 and streamlining select positions at our Phoenix headquarters. We are reinvesting back into our 10 area offices by creating additional operating and functional support roles which puts resources closer to our business and our customers. Additionally, we are investing in our customer service capabilities and are in the process of consolidating over 100 customer service locations into three customer resource centers. The new state-of-the-art facilities and technology will enable better levels of customer service across several touch points including voice, email, text, social and live chat. The savings from the realignment are funding the investments we are making in our customer focused initiatives in 2016 and 2017. We expect these initiatives and realignment will contribute approximately $35 million of annual cost savings beginning in 2018. Our ability to make these organizational changes is a natural evolution and logical next step for our Company. As a result of developing standardized processes with rigorous controls, we are further leveraging our scale to continually improve our service offerings. Additionally, we are able to maintain our high performance business culture with field management retaining full accountability and P&L responsibility. We call this approach the Republic Way, which we believe is the best way to create durable operational excellence and lasting value for all our stakeholders. Chuck will now discuss our financial results. Chuck?