Eddie Northen
Analyst · Jefferies
Thanks, John. Before I begin my review of the financial numbers for the quarter, I want to recognize the solid results that our operations produced during the second half of the year. After mother nature deviated from her normal path in Q1 and Q2, the weather pattern turned more normal and the results of our operations produced record revenue growth in the quarter, strong double-digit EBITDA growth, and continued improvements in both employee and customer retention. Specifically, our Orkin employee retention increased 1.8 percentage points and our commercial service line improved the most of all three service lines for retention year-over-year. Consistency and experienced management matters. I also hope that the details that both Gary and John shared related to our termite service will put to rest any concerns that you have about the recent termite discussions in our industry. For the quarter, we had strong revenue growth and items that impacted the quarter were, rising accident and insurance expense that reduced the Q4 results by a $0.01, depreciation increase related to the final stages of the BOSS rollout in Canada, and a very successful pilot of the next phase of routing and scheduling journey. In addition to reporting our Q4 and full-year numbers, my focus today will be to share the non-operational event that impacted our Q4 results, specifically casualty and insurance related to accidents and injuries. Lastly, I will give you some insight on some items that have 2020 already off to a great start. First, I will go through the results. Looking at the numbers, the fourth quarter revenues of $506 million, was an increase of 13.8% over the prior year's fourth quarter revenue of $444.6 million. Income before income taxes was $72 million or 0.008% above 2018. Net income was $50.8 million, down 0.004% compared to 2018 and impacted by a higher tax rate in the quarter due to the pension adjustment in Q3. Our GAAP earnings per share were $0.16 per diluted share and EBITDA was $97.1 million and rose 10.5% compared to 2018. When looking at the full-year 2019 numbers, keep in mind that the almost $50 million pension adjustment that was made in Q3 to transition our pension off of the Rollins books. For the year, we are calling out the pension adjustment, Clark acquisition expense, and currency for our non-GAAP results. For the full-year, revenue was $2.015 billion, an increase of 10.6% over the prior year's 12-month revenue of $1.822 billion. Income before income taxes decreased 16% to $261.2 million from $310.7 million in 2018. Net income fell 12.2% to $203.3 million and earnings per share were $0.62, down 12.7% from 2018 numbers of $0.71. EBITDA was $349.2 million, down 7.5% compared to 2018. Without the pension adjustment, our non-GAAP income before income tax was up 0.001% to $311.1 million compared to $310.7 million in 2018. Our net income was down 0.008% to $229.9 million and earnings per share were $0.70 per diluted share, down from $0.71 per diluted share in 2018. Adjusted EBITDA, including our Q3 pension loss, was $399.1 million, up 5.8%. Our Companywide focus on personal safety since 2016 has created reductions in our casualty reserve in the last few years. However, the combination of additional Clark vehicles and properties and substantially higher premium rates experienced within the industry caused our casualty reserve for accidents and injuries to increase over 5% in 2019 and impacted the quarter by roughly a $0.01. As John shared with you earlier, we reviewed these opportunities extensively at our recent annual leadership kickoff meeting and have good initiatives to reduce the frequency and severity of our automotive and workers' compensation claims. As we continue to refresh our automotive fleet, a growing percentage of our vehicles have enhanced safety features and when coupled with our enhanced training, will result in better injury and accident outcomes moving forward. Safety is becoming an ingrained value at Rollins and we will see the benefits of this as we move forward in 2020. We will share more of this journey in future quarters. As we discussed last quarter, our operational efficiency and customer experience continued to improve with ongoing updates to our routing and scheduling. I am pleased to share some details with regards to the next step in our journey. First, beginning back in 2015, we rolled out our branch operating system or CRM called BOSS. And in stages, improved our technicians' routing and scheduling. At the time, we stated that we would see a 200 basis points to 300 basis points margin improvement with these changes. And as you probably know, we exceeded that amount over the next several years. We have successfully piloted our next phase of routing and scheduling, which will include the level customer loading of the pest control technicians jobs based on customer demand, but keeping in mind customer needs. On top of the over 4 million miles that we have reduced in the last few years, we will see accelerating mileage reduction, which will equate to margin improvement of another 150 basis points to 250 basis points over the next two to three years. This step is phase two of a robust four phase routing and scheduling initiative that will drive improved efficiency for years to come. Let's take a look through the Rollins revenue by service line for the fourth quarter. Our total revenue increase of 13.8% included 8.1% from Clark and other acquisitions and the remaining 5.7% was from pricing and organic growth. In total, residential pest control, which made up 43% of our revenue, was up 16.5%, commercial pest control, ex-fumigation, which made up 38% of our revenue was up 9.8%, and termite and ancillary services, which made up approximately 19% of our revenue, was up 16.1%. Again, total revenue less acquisitions was up 5.7%. From that, residential was up 6%, commercial, ex-fumigation, increased 3.6%, and termite and ancillary grew by 8.7%. There are two items that I would like to note. First, the continued growth of our mosquito program at over 30% rate has more than offset the slowdown in our one-time bed bug business and helped our residential product with continued strong growth. And second, we experienced the fastest termite and ancillary growth in the past six years. In total, gross margin reduced to 49.7% from 50.2% in the prior year's quarter. The quarter experienced expense increases in several categories, mostly driven by Clark in the categories of service salaries, administrative salaries, and personnel-related for our 401-K match. Additionally, insurance and claims were up substantially as discussed earlier. Removing the impact of Clark, gross margin improved to 50.6% in 2019, compared to 50.2% in 2018. Depreciation and amortization expenses for the quarter increased $6 million to $22.6 million, an increase of 35.8%. Depreciation increased $2.7 million due to acquisitions and equipment purchases as mentioned earlier, while amortization of intangible assets increased $3.3 million, due to the amortization of customer contracts from several large acquisitions. Our depreciation in Q1 of 2020 will be slightly higher as we finalize the BOSS rollout in Canada and move to the next phase of our routing and scheduling journey as discussed earlier. Sales, general and administrative expenses for the fourth quarter increased $19 million or 14% to $154.8 million or 30.6% of revenues, up 0.001% from $135.8 million or 30.5% of revenues for the fourth quarter of 2018. The increase in the percent of revenues is primarily due to insurance and claims and acquisitions, particularly advertising spend for Clark that was not in our 2018 number. Before I review our cash position, I want to update the state of our current cash flow. As I mentioned on the Q3 call, we have accelerated our free cash flow by over $40 million for the year, which compares to an average of around $20 million over the past five years. Not only do we see benefits to our cash flow related to the acquisition of Clark Pest Control, but we will also see some residual improvements from our pension transition. As for our cash position, for the period ended December 31, 2019 we spent $430.6 million on acquisitions compared to $76.8 million at the same period last year. We paid $153.8 million on dividends and had $27.1 million of CapEx, which were both flat to 2018. We ended the period with $94.3 million in cash, of which $74.1 million is held by our foreign subsidiaries. Yesterday, the Board of Directors declared a regular cash dividend of $0.12 per share that will be paid on March 10, 2020 to stockholders of record at the close of business February 10, 2020. The cash dividend is a 14.3% increase over the prior year's quarterly dividend. This marks the 18th consecutive year the Board has increased our dividend by a minimum of 12%. Gary, I will turn the call back over to you.