Good afternoon and welcome to the RingCentral Second Quarter 2023 Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions] Please note this event is being recorded. I would now like to turn the conference over to Will Wong, Vice President, Investor Relations. Please go ahead.

Thank you. Good afternoon and welcome to RingCentral’s second quarter 2023 earnings conference call. Joining me today are Vlad Shmunis, Founder, Chairman and CEO; Tarek Robbiati, incoming CEO; and Sonalee Parekh, CFO. Our format today will include prepared remarks by Vlad, Tarek and Sonalee, followed by Q&A. We also have a slide presentation available on our Investor Relations website that will coincide with today’s call, which you can find under the financial results section at ir.ringcentral.com. Some of our discussion and responses to your questions will contain forward-looking statements regarding the company’s business operations, financial performance and outlook. These statements are subject to risks and uncertainties, some of which are beyond our control and are not guarantees of future performance. Actual results may differ materially from our forward-looking statements, and we undertake no obligation to update these statements after this call. For a complete discussion of the risks and uncertainties related to our business, please refer to the information contained in our filings with the Securities and Exchange Commission as well as today’s earnings release. Unless otherwise indicated, all measures that follow are non-GAAP with year-over-year comparisons. A reconciliation of all GAAP to non-GAAP results is provided with our earnings release and in the slide deck. For certain forward-looking guidance, a reconciliation of the non-GAAP financial guidance to the corresponding GAAP measure is not available as discussed in detail in the slide deck posted on our Investor Relations website. With that, I’ll turn the call over to Vlad.

Good afternoon, and thank you for joining our second quarter earnings conference call. This has been a busy quarter for RingCentral. I know you’ve likely seen the exciting news that Tarek Robbiati has been appointed as RingCentral’s next CEO, effective August 28. I will be transitioning to Executive Chairman on that date. I’d like to extend a warm welcome to Tarek, and we’ll talk more about this later on in this call. I also want to take a moment to say a few words about Mo Katibeh, who will be leaving the Company in the coming weeks to pursue other opportunities. Mo has played a pivotal role building out our team, evolving our product road map, expanding our partner ecosystem, shaping our winning culture, and driving meaningful efficiencies in the business. On behalf of myself, the Board and the entire team, we wish Mo all the best in his future endeavors. On the corporate development side, last week, we announced the acquisition of the Events and Session product lines from Hopin, a leading provider of online audience engagement technology. Hopin Events allows users to easily set up complex virtual and hybrid events and fits well with our video strategy of delivering more personalized and engaging video meetings and event experiences for customers, all at a competitive price point. The technology from Hopin provides us with the complete video portfolio that now includes meetings, webinars, rooms and virtual and hybrid events. I would like to welcome Hopin Events and Hopin Session’s talented teams to the RingCentral family. Now, let’s turn to the quarter. This is my 40th earnings call as the CEO of RingCentral. On our first earnings call, nearly 10 years ago, we reported $161 million in ARR. Today, this number stands at over $2.2 billion. 10 years is a…

Thank you, Vlad. I consider it a distinct privilege to be RingCentral’s second ever CEO. And on behalf of the Board, let me express our immense gratitude for all you have built. You took this company from an idea to a multibillion dollar global enterprise serving approximately 6 million paying end users and bringing together an expansive 15,000 partner ecosystem. I believe our potential is vast. And we have an enduring foundation on which to build our future. Vlad and I are aligned on RingCentral’s core principles, people and customers first, ever-present drive for innovation and a commitment to delivering results for all our stakeholders. These will continue to be cornerstones of our operations as we drive greater performance and profitability through the focused execution of our strategic initiatives. And importantly, on behalf of the Board and from me personally, I would like to thank Mo for the contributions that he has made during his tenure and wish him the best of luck. Now, let me turn the call over to Sonalee to go over the quarter in more detail.

Thank you, Vlad. I’m very much looking forward to continuing our partnership in your new role. Tarek, I’m equally excited to be working with you again. I’d also like to thank Mo for his valued contributions and partnership and wish him the best of luck going forward. I’ll now provide highlights from the second quarter and then discuss our business outlook for the third quarter and full year. Subscriptions revenue of $514 million was up 11% year-over-year and above our guidance range. ARR was 12% versus last year to $2.22 billion. Growth was driven by strength within key industry verticals where our products are mission-critical, such as professional and financial services, healthcare, retail and public sector. Additionally, contact center ARR was roughly $330 million, up from roughly $300 million at the end of 2022. The strong traction we are seeing in contact center is driven by continued demand from customers for a leading integrated UCaaS plus CCaaS solution. An example of the power of our platform is our recent competitive win with Republic Airways, one of the largest regional airlines in the U.S. The company’s legacy tools required frequent maintenance. Their on-prem phone system also did not integrate well into their contact center, which Republic Airways relies on to quickly reach its pilots and flight attendants to provide them with any urgent scheduling changes. RingCentral’s industry-leading Five9s reliability for the past 20 quarters, advanced call routing and integrated cloud contact center will help Republic Airways solve these challenges, all while saving the money. Importantly, Republic Airways plans to utilize our new RingCentral for Teams 2.0 Embedded App, which continues to see great traction in the marketplace. Moving to profitability. I will be referring to non-GAAP results unless otherwise noted. Our subscription gross margin was 82%, consistent with last quarter. Overall…

[Operator Instructions] Our first question is from Meta Marshall with Morgan Stanley. Please go ahead.

Great. Thanks. Vlad, sorry to see you stepping aside after so long. Really enjoyed working with you. I guess, just in terms of -- Tarek obviously has been on the Board, but just why you felt like he was the right choice? What your kind of ongoing engagement with the Company will be and maybe deciding to go with somebody kind of outside of traditional software realms? Thanks.

Right. Hi, Meta. Okay. Firstly, I’m not quite stepping aside. I’m transitioning to an Executive Chair role. I intend to stay actively involved, less so on the governance side. Obviously, Tarek will be real CEO, no questions asked. But I’ll be around and working on innovation, product introductions, long-term vision and strategy, et cetera. I -- and by the way, for disclosure, Tarek is here in the room with us, so he can also answer some of the questions directly. But we both -- I believe, I speak for both of us. We see it as a partnership moving forward. We specifically discussed that quite at great length. And I also want to remind you and the rest of the folks, Tarek has been on the Board since December of last year. He’s been an active Board member, both member of our audit committee and comp committees. And he knows the company very, very well. It was very important for me and the Board to have a seamless transition to have someone who understands the business, understands the landscape, very importantly, shares our values, shares our strategy that being profitable growth. So both words are being very important, profitable and growth. And Tarek is a well-known heavy hitter in both of those -- on both of those dimensions. Look, to your question, why not someone from the software industry. Tarek is from the software industry, and he’s had a number of major accomplishments, specifically both at HPE and prior. And I’ll tell you what, Sonalee, our CFO, she’s been working with Tarek and for Tarek for a number of years. Maybe you can shed some light.

Yes, absolutely. Hi Meta. So, yes, I’ve known Tarek for over 25 years and did have the pleasure of working and reporting directly into him when we were at HPE where he did a spectacular job of really shifting the HPE portfolio to much higher growth areas, such as Aruba and he was a huge proponent of investing at the Edge, which is where we saw a massive amount of growth. Obviously, HPE is a much larger revenue base. So sometimes you don’t see it in the aggregate amount. But the Aruba business was a significant grower, and then he was also very central to the GreenLake and as-a-service pivot, and then finally, the high-performance computing and AI divisions, which all grew well above the overall portfolio. And Tarek has vast experience as both -- and a very strong track record as both a CEO and CFO and has successfully scaled businesses whilst also driving growth and importantly, profitability and cash flow. So, we think he’s just very, very well rounded.

The next question is from Terry Tillman with Truist Securities.

Yes. I mean I have a question, but I do want to ask an extra and I think I should be able to. Vlad, are you still going to be on these calls answering our provocative questions? And then I will ask my question.

Look, I want to reiterate, Tarek is going to be the CEO. But I would say as appropriate, if Tarek wants me to participate, maybe on a case-by-case basis, look, I’m around. I’m not sailing into the sunset. I still have immense interest, not just financial, but also financial in this company’s success. And as you know me, I tend to speak my mind, for better or worse. So I don’t think that that’s going to stop anytime soon.

Congrats to you both. My question for the call is actually, Sonalee, I think in the past, you talked about ARR bookings, how that would trend ahead of top line growth. We only have two quarters left, and I don’t know what kind of visibility you have in the second half. But could you give us an update on how you’re thinking about ARR bookings for the year and the growth rate there? Thank you.

Yes. Sure, Terry. As you know, we don’t typically guide on ARR. And we do have good visibility on the second half, and that’s why we guided and reiterated very much our full year guide today and raised our guidance on operating margin as well as provided more color around free cash flow. But when you think about ARR, in terms of providing you color, we did about $60 million of bookings in the quarter. So that means we’ve generated about $120 million of net new ARR bookings in the first half of ‘23. And if you think about how our business has historically been slightly more second half weighted, whilst not guiding specifically, we think if typical seasonality holds, it’s absolutely something that we should be able to achieve. And just if you do -- you didn’t ask specifically around the guidance, but we are reiterating the full year on both revenue and subscription revenue. And on margins, we strongly exceeded the 2Q outlook by about 200 basis points, which is up 800 basis points year-over-year versus Q2 of a year ago. So, because of that, we raised the midpoint of the margin guidance by 25 basis points. So for the full year, we’re now looking for 18.5% to 19% margins. And we continue to expect to exit the year at, at least 20%. And you know we will always strive to do more.

The next question is from Samad Samana with Jefferies. Please go ahead.

I’ll echo, Vlad, it’s been great working with you and look forward to still talking to you every now and then. So, maybe just a question on the CCaaS side of the business. I know you mentioned where the new product fits into the world. But I guess if you -- can you double-click on that, maybe who do you see -- is that more of a greenfield opportunity? Are you targeting replacements? If so, who would that be that you’re going after with that product? And then, I actually have a CCaaS ARR follow-up as well.

Sure. Okay. Well, thank you, Samad. Okay. So, as far as RingCX, is I think what you’re asking about and that announcement. And look -- so what do we have that’s unique? We have a CCaaS business as part of our portfolio that’s well over $300 million in ARR. It actually makes us one of the largest CCaaS providers in the world. But there is a twist here and the twist is that we are playing and playing extremely well in the unified UCaaS, CCaaS communications market. Okay? This is where people -- we have this integration. It’s unique to this day between us and inContact -- NICE inContact. And obviously, it’s been playing extremely well. Okay? Now what -- so what’s the new opportunity? So firstly, we are, frankly, up until now -- not that we were locked out, but we don’t really tend to see pure-play requests, line of business requests. If somebody needs a just a contact center, they would likely not even involve us in an RFP. So with RingCX, we expect to be getting those opportunities and participating directly. So that’s number one to remember. Secondly, NICE inContact is a fantastic product. Gartner has its rights. They are up and to the right and 1 of the 2 core leaders without any question. But it’s also an enterprise-grade product. It’s a high-end product. And unfortunately, that means complexity and that means fairly healthy pricing. We see an opportunity. This is where the greenfield comes in, to come in, not just necessarily into smaller businesses, but into businesses with simpler -- with simpler requirements. Okay? And they can be smaller, they can be very large. It depends on how they’ve organized their contact center. We believe that RingCX will be a viable player. It will compete well based on features, based on the fact that it is AI first, it is a next-generation product built on next-generation pure cloud architecture. Pricing will be competitive, if not disruptive. And look, I tell you, people, you, certainly not the list of them, have been asking, okay, well, where is your own contact center? Here is answer. Here it is. So, we’re in beta now. Early results are promising or better. Feedback has been great. We’re obviously learning on that feedback and incorporating and expect more to come. And I tell you, with me now having more time to concentrate on little housekeeping items like getting products out, expect it will be a strong player in that area.

And if I could just add something there. You can just imagine that with proprietary economics, the contribution margin on Ring X will be -- RingCX will be much higher than what we drive today on RC CC.

Understood. And maybe some -- just a quick question on the CCaaS, on the ARR disclosure that $300 million plus o the data that you gave, it implies a really robust growth, right? So, it’s like north of 30%. One, I want to see if that math is right. And then for UCaaS, so it would make it kind of more like high single digit. Is that the right way to think about those two growth rates for the go-forward future?

Yes. So I think a couple of points I’d make. So yes, we are very pleased with how the CCaaS business is growing. And the last time we updated you, we said that we’d update you every other quarter on where we are. So this quarter, I’m proud to say we’re now at $330 million of ARR. And what I would say there is that we’ve seen great success, obviously, in selling RingCentral MVP with RingCentral Contact Center. And over 60% of our large $1 million-plus TCV deals include both UCaaS and CCaaS. And what I would say there is we really are uniquely positioned relative to all of our competitors to offer that -- both UCaaS and CCaaS in one single -- from one single vendor, which is what we truly believe, particularly enterprise customers are looking for. In terms of what we’re seeing on the UCaaS business, we still are growing well above the market in terms of revenue market share, absolutely. And if you look at any of the third-party data, Synergy, Gartner, et cetera, we are continuing to take revenue share there. So, I would say, absolutely CCaaS growing well above the market and UCaaS still continuing to take revenue share relative to the overall market.

The next question is from Brian Peterson with Raymond James.

Congrats to Vlad and Tarek. But Sonalee, I wanted to follow up with you. You mentioned that on some of the efficiencies that you’ve recognized you’re going to be reinvesting in the third quarter. I’d love to understand how much of that is more product oriented versus go-to-market-oriented? And how should we be thinking about potential efficiencies going forward, should those be reinvested as well? Thank you.

Yes. So great question. And as I said earlier, we strongly exceeded our Q2 profit margin outlook. It was about a 200 basis-point beat. So we were at 19.4%. But we still need to invest in the business. And there are areas of strength that we are seeing in select verticals where investments, including in AI, and Vlad has said he’s going to spend more time there, are expected to drive greater product differentiation and incremental demand. So in Q3, we will be investing in those areas given the opportunity we see. And part of that will include investing in some of the higher performing marketing channels that we believe will drive more sales. That being said, if you look at the overall full year margin outlook, that is very much still increasing. But we do want to balance both, investment for growth and profitability. And you’ve heard us call this out in prior calls, but upsell has been an area of the business that has -- where we’ve seen some challenges. And we do feel that the new products being introduced will deserve investment and also will drive that upsell motion that we expect to see as the macro recovers.

The next question is from Kash Rangan with Goldman Sachs. Please go ahead.

First of all, Vlad, I’ve got to say congratulations on a 10-year stint as public company CEO. And bigger congratulations on hiring a former equity analyst from Lehman Brothers as your CEO and the future of our industry -- my industry is really, really bright, it looks like. Having said that, I actually want to ask Tarek a question, if that’s okay. First of all, very impressive that you speak six languages, maybe over a beer one day, you’ll tell me how you managed to do that. That’s very impressive. But I’m curious Tarek to get your take on what is it that you’ve learned about the company that you can share with us, being on the Board that gives you the conviction to step into the hot seat and take questions from people like us? I look forward to working with you. And what about -- you’ve got tremendous background, being an equity analyst many years back, and you’ve been in the tech industry for a long time. What do you see as RingCentral’s primary -- every company has challenges. So what you think is RingCentral’s primary challenge going forward? And what is going to be that secret sauce that you bring with your background, whether it’s pivoting towards a new segment of the market, or these acquisitions? I wanted to just be cognizant that there are challenges and how do you envision overcoming them in your future? Thank you so much and congrats.

Well, thank you very much for the intro. You made me feel a bit younger because when I was an equity analyst, it was 25 years ago, and we were with the same team with Sonalee. So, thanks for reminding me of this. Let me answer first by saying I see a tremendous opportunity at RingCentral and a vast potential. The opportunity that exists in UCaaS and CCaaS combined that Vlad has mentioned, is quite formidable. And it’s something that I’m very keen on capitalizing on for the future and realizing that full potential. Those use cases that you’ve heard about from Frontier Airlines are very telling. These are use cases where communications become more pervasive all the way from inside the office with a contact center, all the way on to field workforces or sales forces, any way you want to look at them. These are unique use cases that RingCentral can pursue, and I’m very keen on making sure that we continue at RingCentral to innovate and to grow. Because the practical reality is that in this industry, the very first lever for value creation is growth, and we intend to continue to develop the growth here for all our stakeholders and obviously our shareholders. What stands in the way, to be honest, it’s a bit early for me to say what stands in the way. It’s true that I have the vantage point of having spent 9 months on the Board of Ring. And I think I know it somewhat. But I have to spend more time under the hood, so to speak, really in the operations of the business to figure out what stands in the way. And I will start doing so immediately upon my first full-time day on the 28th of August. But between now and then, we’re not going to be waiting. I’m going to be spending some time with the management team, making sure I understand where they’re coming from, so that we can have a real solid operation moving forward.

[Operator Instructions] The next question is from George Sutton with Craig Hallum. Please go ahead.

Thank you. My congrats to Vlad and welcome to Tarek. I am curious, Sonalee, you had mentioned that marketing-driven lead flow had been really the strength in this quarter. I was just as interested that there was no mention of the large partnerships, the Avayas and Mitels and Frontiers and AT&Ts of the world. Can you just give us an update on the partnership side of the business?

Yes, absolutely, with pleasure. So you called out Avaya, Mitel specifically. We also have AWS, and I’ll talk to the GSPs global service providers as well. So Avaya, as you know, has recently come out of -- emerged from bankruptcy. They continue to execute on their new go-to-market motions that were enabled as part of our updated contract with them. And we’ve seen slightly better traction and execution from Avaya this quarter. And as I said earlier, we do expect more of a back-end loaded impact from Avaya, and we continue to expect that. Mitel also continues to contribute seats at a healthy clip. On AWS, well, it’s still early. We have started to see some really good traction in the pipeline there, and we’re starting to see the first deals beginning to close. So, we’re on track to be live on the AWS Marketplace later this year. In terms of the GSPs you talked to, one of the ones that I would specifically call out is Charter, where we’re continuing to see extremely strong execution there. And as you know, there are a couple of other GSPs that have recently come online, particularly in Europe. And we’re seeing more and more traction with Vodafone as well. So we have the legacy partners that are fully ramped and continue to contribute. But then importantly, we have these new ones that we’re beginning to see very solid impact from. So that’s the story for partnerships. And as you know, they remain a very, very important part of our overall go-to-market. And we see a lot of scope for all of those partners to continue contributing for the rest of this year and beyond to our overall growth.

The next question is from Matt Stotler with William Blair. Please go ahead.

Vlad, sorry to see you go. But obviously, we’ll still be engaged. So, look forward to chatting occasionally going forward. Tarek, congrats on the position. Maybe just one question on -- geographic-specific question. There were a number of press releases over the course of the quarter, specific to India with regulatory compliance, office openings, plant hires, et cetera. I would love to just double-click on the opportunity you see in that geography, how that might layer into the business over time? And then how you think about the competitive landscape there relative to what you see elsewhere around the globe?

Right. Well, thank you, firstly. Look, as far as India is concerned, so firstly, it’s great that we’re -- we think we’re actually literally the first foreign service provider to be allowed to offer these kind of services in the area. So it’s a huge accomplishment. Look, our primary or first foot forward, let’s say, would be to extend India into our global office technology. So what it means, if you have a U.S. or some other international base business with offices in India, then we would be able to deliver a local dial tone in a legal manner. So, that’s really where we’re seeing most of the demand at this point. Secondly, as you all know, we have a strong and growing GSP practice. And with this announcement and more importantly, with this capability, we are now much more likely to be able to partner with local service providers in powering up their B2B offerings in the area. And lastly, it’s an opportunity to engage directly. Again, that’s a little bit farther down the list for us. We first need to do the first two, but certainly, an opportunity. And needless to say, India is second largest country in the world population wise, by far, the largest where we can legally do business given -- otherwise, restrictions in China. So definitely an area of growth for us as we look forward.

The next question is from Jim Fish with Piper Sandler. Please go ahead.

This is Quinton on for Jim. Vlad, we wanted to echo the congratulations and well wishes for the new role and look forward to working with you, Tarek. On the Microsoft Teams 2.0 opportunity, we continue to hear strong results from this product across your channel partners. When Microsoft talks about their 17 million PSTN users on the platform, do you think all 17 of those -- 17 million of those players make sense as the addressable market for the 2.0 opportunity, or are you more focused on the G2K players? And then just on the penetration side, how do you see that penetration of that opportunity today?

Yes. Well, look, it’s super hard to talk about all when you’re talking about large numbers. But again, as we look at the landscape, Microsoft is packaged into E1, E3 and E5 tiers. E1 and E3 have no business telephony included, can be upsold, but not included. And E5 does have it, but is still positioned behind us features wise and global reach wise. So look, it’s been our major introduction last quarter, this past quarter. It continues to do well. We -- I think on earnings -- in prepared remarks, we talked about Republic Airways. Importantly, they are a Teams customer, and the plan is for them to be using our embedded dialer as part of the technology suite that they’re standardizing on. We continue -- and you’ve heard me say this before, Teams has been, and we believe for the foreseeable future, will continue to be a growth driver for us. We were, I would say, at parity up until Q1 or late Q1. I don’t think we’re at parity anymore. I think we’re leading now as far as quality and user experience that our integration has to offer. So, it is basically the best integration that we know of in the marketplace. Very importantly, you saw some of these other announcements from us and in particular, RingSense for Phone. And I just want to stress that that will also be available in the Microsoft version of our packaging. And by the way, as a side comment, it will also be made available to all of our 15,000 partners, including GSPs and strategics, okay? So, it will all play in together, will make us stronger. Rest is GTM and getting to add back. And actually with Tarek’s joining and his absolute focus on operational excellence and efficiencies, we’re having pretty high hopes here that we will be getting more add backs in all segments, not the least being enterprise.

The next question is from Siti Panigrahi with Mizuho Securities. Please go ahead.

I also extend my best wishes to Vlad and Tarek. Tarek, looking forward to working with you. And I want to ask about your growth at this point. I understand you talked about various factors influencing growth. But now that, let’s say, Avaya coming -- reemerging out of bankruptcy and there are partnerships that’s coming back, when do you think that growth will trough? And when should we think -- and what are the drivers you think -- all this product you talk about, when do you think we’ll start seeing growth to reaccelerate again?

Yes. Well, look, obviously, we’ve guided how we’ve guided. And this is probably not the best time to make forward-looking remarks. So you’ll just have to wait until our guide after this present quarter and how we guide next year and beyond. But directionally, for the first time in a very long time, RingCentral now has -- is a true multi-product company. And we have a full quiver of product offerings, addressing the needs of both, employees, so EX as well as contact centers and customers of CX. So if you look at just announcements this past quarter, we’ve augmented and completed our video portfolio with Hopin’s assets. And for those of you who are new to this story, Hopin has been the unicorn, really high flying. They’ve pioneered the virtual and hybrid events market. They have a number of who is who names amongst their customers and an extremely well-received product. And we were just very fortunate to be able to acquire this asset from Hopin. So now, we have video meetings, rooms, webinars and now events and not just virtual events. And obviously, with COVID being no more, purely virtual events are less interesting, still interesting, airfare is still expensive, by the way, okay? But hybrid events, which is where Hopin has been making investments prior to us getting involved, and we continue to double down on sales, I can tell you that. So that really does complete our portfolio there. In particular, Microsoft doesn’t seem to have an events product. So, this would be one good area to differentiate. And look, in general, what we find is if we’re in an account and the customer gets exposed to Ring, those customers tend to stay with us. So we view all of these as a springboard to get…

The next question is from Ryan Koontz with Needham.

I wanted to follow up on the AI capabilities. It sounds like you’ve got a great team there from DeepAffects. How do you think about the infrastructure requirements for that in-house versus building your own versus public cloud partners? Can you talk a little bit about that? And how that can affect the model going forward on cash flow, et cetera?

100% public cloud, no infrastructure. Sorry, short answer, but -- all public, all high margin.

This concludes our question-and-answer session, and the conference is also now concluded. Thank you for attending today’s presentation. You may now disconnect.