Jay Farner
Analyst · Goldman Sachs. Please go ahead
Thank you, Sharon. Good afternoon, and welcome to the Rocket Companies' Earnings Call for the first quarter of 2022. On today's call, I'll share how Rocket will continue to navigate and win in today's rapidly evolving market. We'll discuss our strength with both purchased and cash-out refinance mortgage products and how we continue to thoughtfully expand the Rocket platform. In the first quarter, Rocket Companies generated $1.9 billion of adjusted revenue and $450 million of adjusted EBITDA. We delivered adjusted net income of $293 million or $0.15 per adjusted diluted share. The rapid increase in interest rates this year has been the largest in over 40 years. 30-year fixed rate mortgage rates are now north of 6% for the first time in more than a decade, increasing over 200 basis points in the past few months. This obviously creates challenging conditions for our industry. Rocket Companies has always navigated successfully through turbulent times by protecting our margin and our profitability, while continuing to invest in technology and marketing to grow market share. We will emerge stronger, grow market share through the cycle and reap the benefits as the ultimate market winner. As we look forward, our second quarter guidance of $35 billion to $40 billion of closed loan volume reflects the impact of a market experiencing unprecedented rate increases. In our experience, the ability to successfully navigate this difficult market requires several key attributes: a strong national brand; broad and diverse channels to capture the top of the funnel, a scaled technology platform with high operational efficiency; an experienced leadership team with the willingness to roll up their sleeves and get into the business; the best talent in the industry and a strong balance sheet, all areas where Rocket excels. Rocket has intentionally built our platform ecosystem and multichannel business model to navigate tough market conditions. We have invested in the pillars of our platform for decades with more than $7 billion invested in our trusted brand, leveraging important performance marketing insights strengthened by more than 200 million client records in our vast data lake, investing heavily in cutting-edge technology, attracting the best talent in the industry and growing our premier enterprise partnerships. Of significant importance is the fact that our servicing book has grown substantially and benefits from a rising rate environment. Servicing rights represent a $6.4 billion asset as of March 31, growing 19% quarter-over-quarter, while maintaining an industry-best retention rate of 92%. Our servicing portfolio alone generates $1.4 billion of annualized recurring cash revenue. Turning to our capital position. The $4.4 billion of available cash and cash used for self-funding along with our mortgage servicing rights, represent a total of $10.8 billion of asset value on our balance sheet as of March 31 or $5.49 per share. Rocket has amassed the financial strength and scale to weather the ebbs and flows of the market while also maintaining the flexibility to expand our platform through strategic acquisitions, if and when the right opportunity presents itself. We will be disciplined with expenses during this changing market. And in the second quarter, we've taken significant cost reduction measures that included implementing a voluntary career transition program to certain team members, reducing our production costs, including renegotiating large vendor contracts and shifting our marketing spend. We continue to review every aspect of our cost structure and are committed to running an efficient and effective business. Julie will dive deeper into these specifics in a few minutes. Our strong capital position and operating efficiencies allow us to be thoughtful about expenses while maintaining flexibility to invest in key strategic areas that set us up well for the long term. While we expect challenging times ahead, there are bright spots in the industry. Home values have risen to new highs, creating $26 trillion of available equity. Home buying demand remains strong, particularly from first-time homebuyers and millennials, currently the largest generation by population. This is perfect for us. Since 75% of the clients who apply using Rocket's online platform or app our first-time homebuyers or millennials. In fact, recent securitization data shows that Rocket was the nation's largest lender to first-time homebuyers in 2021. Beyond purchase, this client pool represents a tremendous future opportunity when the market is once again ripe for rate and term refinances. As the market has shifted from rate and term refinance in 2020 and 2021, today's predominantly purchase and cash out refinance market, Rocket's ecosystem has shown its ability to provide a strategic advantage. We had our best first quarter ever for purchase mortgages and cash-out refinances, driving more than 80% of our overall mortgage origination volume. Each and every day, our bankers are having nearly 35,000 conversations, helping Americans achieve their dreams. Our technology platform helps deliver the speed and certainty that are critical in today's purchase-heavy market that our clients as well as our real estate agents and broker partners need. In fact, we recently launched the FAST 15 program for our mortgage broker partners, guaranteeing broker purchase loans will go from documents received to clear to close in 15 business days or less. In addition, for the first time, Rocket Pro TPO has gained the title of number 1 most favored brand among mortgage brokers for its account executives and operations support, according to our brand health study conducted by a third-party firm. This speaks to our commitment to helping our broker partners succeed and grow. We look to further harvest our opportunity in cash out refinance leveraging exceptional marketing expertise, our vast data lake, client insights and highly trained Rocket cloud force. Our bankers are educating clients about using record levels of home equity to consolidate high interest debt, remodel their homes or help navigate life's events like marriage or a growing family. As we move into Q2, which has been seen by many as the official start of home buying season. Our purchase pipeline has been robust, pre-approvals had a record level in March, and our verified approval letters grew by more than 40% year-over-year. We continue to invest and expand the Rocket platform. Truebill, which became part of the Rocket ecosystem in December, has continued its impressive growth. The company now has 3.4 million members, up 142% from Q1 of 2021. Included in that 3.4 million members, our 1.7 million paying premium members, more than doubling from Q1 of 2021. Truebill helps our clients manage their entire financial lives and keeps our clients engaged in our ecosystem, generating over $100 million in growing in annualized recurring revenue. Rocket Homes notched 2 best in March, setting a record for the number of real estate transactions, and reaching 2.8 million monthly active users, both more than doubling year-over-year. Our Canadian subsidiaries are growing rapidly. Edison Financial, our digital mortgage brokerage, surpassed $500 million in cumulative funded loan volume from its first month of production in March of 2020 through March of 2022. Funded loan volume more than doubled and purchase volume more than tripled in Q1 compared to the same quarter last year. And Lendesk, our Fintech provider, servicing brokers, successfully integrated the acquisition of Finmo and nearly tripled its mortgage submission volume from the first quarter of 2021 to the first quarter of 2022. Rocket Solar continues its expansion. In fact, it currently operates in 27 major markets across 9 states, including Arizona, Florida and South Carolina, and a full public launch is slated for early next month. We see exciting opportunity ahead to serve our clients better and in more ways, further extending client lifetime value by leveraging our platform. With this new phase of the mortgage cycle, we look forward to executing on our playbook to exhibit the true strength of our platform. At the same time, we continue to move forward with fulfilling our mission to be the best at creating certainty in life's most complex moments so that our clients can live their dreams. With that, I'll turn it over to Julie to go deeper into the numbers. Julie?