Richard D. Fain
Analyst · Stifel. Your line is open
Thank you Jason and good morning everyone. Obviously the biggest issue of the day is the Wuhan Coronavirus, and as you all know this virus has infected over 20,000 people in China and they have taken unprecedented steps to contain it. They've essentially locked down the country and they're acting quickly and aggressively to combat the spread, so have other countries. Unfortunately, no one knows how this outbreak will play out, and we don't know how it will ultimately impact us. So far, we've cancelled some sailings and we've modified some itineraries that extend through March 4th. These actions will cost us approximately $0.25 per share, but it seems likely that we will have to cancel more, but we don't yet know how many. We also expect that there will be an impact on future bookings in China, especially in the immediate aftermath of the illness but again we just don't know. One important bright spot is that looking beyond the current outbreak we aren't seeing a big impact on overall bookings elsewhere. But again, and here I'm sounding like a broken record, we just don't know. To put things in context, China was expected to account for about 6% of our full year capacity and 4% of the capacity in the first quarter. Spectrum of the Seas is currently our only ship in China with two other ships scheduled to enter the market in May and July respectively. Spectrum was doing very well before this outbreak, so this is all very disappointing to us. So far, we've had to cancel eight China sailings and modified several itineraries that go through March 4. Unfortunately, there are still too many variables and uncertainties regarding the situation to calculate the overall impact on the business or give you a good estimate of what the ultimate impact will be. That said, we continue to feel positive about and committed to the long-term growth potential in China, a market that we've been in for more than 10 years. In conjunction with CLIA, our industry trade group, we have initiated strong safeguards to help contain the spread of the disease and to protect our guests and crew. These include regardless of nationality, the company will deny boarding to any individual who's traveled from, to, or through Mainland China or Hong Kong in the past 15 days. These guests will receive full refunds. There will be mandatory specialized health screenings performed on guests who have been in contact with individuals who have traveled from, to, or through Mainland China or Hong Kong in the past 15 days. All holders of China or Hong Kong passports regardless of when they were last in China or Hong Kong, guests who report feeling unwell or demonstrate any flu like symptoms, and these standards also apply to employees, crew members, and contractors. All these steps that we're taking and others are taking are expected to ultimately contain the virus, but we don't know how long that will take. Now, returning to 2019. I will start out by saying that it was another incredibly busy and successful year. Our teams achieved all-time record financial results delivering an adjusted EPS of $9.54 while introducing three new vessels, launching the very successful perfect day destination, consolidating Silversea, modernizing six ships, and implementing its Excalibur on most of the fleet. Our guest satisfaction scores are at an all-time high and so are our employee engagement scores. I'm gratified to note that our teams achieved these record results while also having more than their fair share of unique incidents like the Oasis dry dock, Cuba, Hurricane Dorian, etc. I believe that this is a testament to a strategy that works, a product that's great, and a group of people that is the best at what they do. Now this particular earnings call is special as we are once again announcing a new set of long-term goals. Our management team is very goal oriented, and we have found that establishing clear, simple, and ambitious targets motivates our people and drives superior results. This worked successfully with projects as diverse as Double-Double, Perfect Day, and Project Edge. Our people are amazing and when we get all of them pulling in the same direction, nothing stops us. In this case, our idea is to focus on what we're calling the three P's: people, profit, and planet. We strongly believe that if we attend to these three elements we can achieve even greater heights. We're calling the program 20>25 by 2025. The program consists of five goals, the first two of which are reflected in the title. Slide 1 shows the logo we're using internally for this program. The first goal is to reach adjusted earnings per share of $20 per share by 2025. We think that's a worthy goal on its own, but I remind all of you on this call that our real objective is not to reach these goals but to exceed them. It's a bit like tennis where they always tell you not to hit the ball but to hit through the ball. Our goal is not just to improve 2025 results, it is to use that as a steppingstone to a new base that will take us to new and better highs. The second goal is to reduce our carbon footprint by an additional 25%. That's on top of what we've already achieved with our WWF commitment today. Now this goal that we're announcing today is 10% greater and will be achieved five years earlier than the International Maritime Organization's goal, it's a big deal. The third and fourth goals are to increase our employee engagement from the record levels we're currently enjoying. We always emphasize that our success is based on the awesome work of our employees, and we want to ensure that we're taking the steps necessary to generate their continued commitment. We are also proud of the level of guest satisfaction that this commitment produces. Our fourth goal therefore is to continue to raise those satisfaction metrics. Lastly we need to accomplish all this while ensuring that we keep our focus on the returns we generate on invested capital. This involves maintaining a high level of discipline on capital spending and on operating leverage. We believe that we will do well even without such a program. Nevertheless adopting the clear and simple 20>25 by 2025 goals will help guide our decision making every day. That will focus our attention on people, profits, and planet. These 2025 goals really motivate and drive performance which in turn not only makes these goals -- makes achieving these goals more likely, it makes exceeding these goals more likely too. We do intend to provide greater detail on the specifics of the 20>25 by 2025 program in our 10-K which will be out in a few weeks. Now I'd like to update you on the booking environment for the year. Jason will give a little more but I want to focus on it and given the uncertainties around the virus all of my comments will exclude the impact of that. We're always eager to start the year and see what Wave season brings. It's an important part of our volume but it also serves as a harbinger for the rest of the year. And I'm happy to say that this year's Wave makes us very optimistic about 2020. I'm always amazed by how accurate our revenue management teams have been in the past and this year they expect yields to increase broadly in the range of 2.25% to 4.25%. As always there are some areas that do better than others and some special circumstances for example the brushfires in Australia but overall our forecast was for a nice bump to our already excellent 2019 yields. Now it's also important to look at the cost side of the equation and we estimate that our net cruise cost excluding fuel will be up 1.75% to 2.5%. Our cost outlook reflects our culture of continuous improvement and innovation. Nevertheless as I've mentioned in the past costs are not always perfectly aligned with the benefits they carry. For example we continue to invest in our people, in new technology, and our sustainability efforts as well as digital. In all these cases we've spent money in the past two years and we will continue to spend money in 2020. Something similar can be said regarding the employment of our capital. These decisions are focused on the long-term of our business and I believe they are very much in our investors best interests. Lastly I will brag a little bit about our stunning new ships in 2020. Among them is the first full year of operation of Spectrum of the Seas, Celebrity Flora in the Galapagos and Mein Schiff 2 in the German market. All these ships had a phenomenal inaugural season in their respective markets and we're very happy with their performance. However during 2020 we'll deliver four additional new ships Celebrity Apex for the Celebrity brand, Silversea Moon and Silver Origin for Silversea Cruises and Odyssey of the Seas for Royal Caribbean International. All these new vessels attract significant premiums and will help position 2020 for another year of strong yield growth and success. With that I will now turn the microphone back to Jason. Jason.