Richard D. Fain
Analyst · Greg Badishkanian from Citigroup
Thanks, Jason, and good morning, everybody. It's always a pleasure to have the opportunity to provide additional color on our progress. As you know, our most important initiative is our Double-Double Program. This program reflects our determination to reach double-digit returns on investment and to double our earnings by 2017. We are pleased with the progress to date, and we continue to see this as the right goal at the right time. One objective of publicly announcing the program was, of course, increased transparency to the investment community. However, the more important objective is actually to inform and motivate our employees around both our EPS and our ROIC targets. Each employee plays a role in reaching these targets, and it's important that each of them understand how crucial they are in the successful achievement of the Double-Double goals. In this context, we have been showing our internal teams a short 2-minute video that we thought we would post on our website so you could see it, too. I must tell you that the announcement of our program was even better received by our people than we anticipated. It's worked its way through the fabric of our organization in a very positive way, and it's proven to be a remarkably effective way to get all of our people to rally around our goals of aggressively improving our returns. We are on a roll. As the video explains, the 3 main drivers of our Double-Double success are: improving revenue yields, maintaining cost consciousness and moderate capacity growth. Taking these in reverse order, our capacity growth is set to at least 2017. Our cost-conscious culture is well established and we had numerous tailwinds on the revenue side, that I'll expand upon briefly. Addressing the revenue opportunity, let me start with the power of our brands. Royal Caribbean's International takes delivery of the Quantum of the Seas in just a few days. She is truly a marvel and I will comment more on her in a moment. Celebrity Cruises market segmentation strategy has also changed the trajectory of this brand, and we look forward to continued improvement in Celebrity's results. Pullmantur, our Spanish brand, has faced enormous challenges for the last few years but that's shifting. The management there is adding a focus on Latin America and this strategy is well underway. Azamara continues its dramatic upward trend based on its very successful destination immersion programs. And lastly, TUI Cruises continues to deliver exceptional returns but below the line. With the addition of 3 more new builds on -- over the next 3 years, the TUI Cruises venture will continue to be accretive to our earnings, as we work towards our long-term goals. In addition to our brands, we have a myriad of other initiatives that are supporting our success. Our growth in China, our global footprint and our investment and yield management tools are only a few of the other reasons why we remain confident about our Double-Double Program. Looking specifically into 2015, we are very encouraged by what we see, although our first quarter will be tougher than the rest of the year. There's continued capacity growth in the Caribbean during this first quarter, and we don't get to easier comps until next April. However, after that, essentially all of our markets are looking robust, and we expect a notably better operating environment for the last 9 months of 2015. We're also starting the period with more bookings in the end and at higher prices. Amazingly, despite the addition of 2 new vessels, we actually have fewer cabins to sell in the U.S. and Europe, even in absolute terms, than we had at the same time a year ago. With fewer cabins to sell, we have less pressure to do such last-minute discounts. This not only should help our yields but it should increase guest satisfaction as last-minute discounting is a significant source of discontent to many of our early booking guests. We're in this favorable condition because of our strong order book and because China is growing a massive 68% in 2015, including the introduction of Quantum of the Seas. We therefore decided to take a more consistent approach on pricing. This may well result in slightly lower load factors, but we think it will raise the satisfaction level of our guests and strengthen the perception of our brands' superiority. Strong brands are the best guarantor of our future performance, and we will keep working to continually enhance the strength of our brands. On the cost side, it's way too early to give specific forecast as we're still in the midst of our planning cycle. That said, 2 areas we are investing heavily in are Internet bandwidth for our ships and developing the market in China. These investments are costly but they are critical to the long-term success of our company and they should provide very short paybacks. We maintain our commitment to strong cost discipline, and we will be measuring any cost undertaking against the criteria of rapid payback. Given all of the above, and emphasizing that it's still early days, we are pleased to confirm that we're comfortable with the current Street consensus of $4.55 per share in 2015. That would represent another 30-plus percent increase in earnings. It also represents another step towards our Double-Double goals. Of course, while I may wish to do so, I can't ignore the topic of Ebola. As I've consistently said, there's no such thing as perfect safety but there is a perfect dedication to safety. That perfect dedication to safety encompasses the safety of our guests and crew to public health concerns like Ebola. From what we've seen and heard, the probability of a serious outbreak in the United States approaches 0, but the probability of an epidemic of fear approaches 100%. The CDC and CLIA have extensive protocols in place designed to contain the disease. While there have been some new steps in the early stages, the fact remains that the CDC is one of the strongest and most professional organizations in America. We are lucky to have them leading this effort, and I am confident that they will contain it successfully. Unfortunately, it is hard to assess the fear factor. So far, we've not experienced any big impact on our bookings. Furthermore, the hysteria over the issue seems to have abated even over the last few days. The closest parallel we could think of was the fear over SARS some 12 years ago. Although that was a more contagious disease, the fear factor was then, similarly, more relevant than the actual danger. In that case, we experienced a sudden negative impact on our bookings. But fortunately, the reversal of the impact was just as rapid and the recovery was very swift. Returning to the delivery of Quantum of the Seas, we are excited by the unprecedented interest this ship has generated. I've just returned from a visit to the ship and I'm even more confident that everyone will find that the excitement was justified. Personally, I find it interesting to reflect on what differentiates unique new vessels. Voyager and Freedom class ships were notable for creating a new style of ship, with more wows than ever before. Oasis of the Seas was notable for her scale and her grand spaces. Celebrity Solstice was known for the beauty of her architecture and for the uniqueness of her special features. After all these spectacular new ships, I can't help but sit here and wonder what Quantum will be known for. There's been much publicity about the physical features on Quantum like North Star, SeaPlex and Two70°. These features are indeed dramatic and they alone justify much of the excitement. But part of the reason we're so enthusiastic about Quantum is because it also has so many additional nonphysical elements that have never been seen before. For example, Dynamic Dining is the most radical change in our culinary offering since the company was founded over 40 years ago. The entertainment on board is dramatically different, both in scale and diversity. And the use of technology is undergoing ambitious transformation that exceeds the cumulative change of any previous decade. For us as a company, one of the best parts of the new technology is that it's fungible. If these features are as impactful as we hope, we can roll them out to the rest of the fleet more quickly and in a more easy way that you can hardware elements. For example, our exclusive partnership with O3B brings super Internet bandwidth. There's also a no check-in check-in, where you don't even have to go through the check-in process at the terminal, just show your boarding pass and passport and you're off. Our new luggage tracking technology allows you to track the progress of your luggage from the curb to your stateroom, utilizing RFID technology. And if that wasn't enough, our new Royal iQ app will allow you to manage your entire vacation experience from your mobile device. No more standing in line to book your entertainment, change your spa appointments or make a reservation in specialty restaurants. I believe all of this technology will be a huge differentiator for Quantum, but the fact that it could be installed in our other ships in the fleet make it especially beneficial for the brand. All of these elements are game-changing, but the aspect that I think observers will be most surprised about is Quantum's elegance. People are expecting the wows. Certainly, we've done our best to generate the publicity. But I think everybody will be pleasantly surprised by how elegant the total package is. This is probably one of the most sophisticated and elegant ships Royal Caribbean International has ever built. So yes, we are excited to be finally able to show off this amazing vessel, and we believe she will help our drive for better returns on investment. Just before turning the call back to Jason, I have to acknowledge the men and women who have worked so hard to make this ship a reality. The passion of our people to complete this work and implement these game-changing features is fantastic. I continue to be in awe of the teams working so hard to get Quantum of the Seas ready for her debut. And I can't wait until their efforts become apparent to everyone. With that, it's my pleasure to turn the microphone back to Jason.