Richard D. Fain
Analyst · Steve Wieczynski with Stifel
Thanks, Jason, and good morning, everybody. It's a pleasure to provide some commentary on what's happening in 2014. And certainly, we have a lot to comment on. Most importantly, it's a real pleasure to be talking today about how we're beginning to realize the potential of our business model, rather than having to point out how resilient we are. Of course, we have a long way to go, but the fact that we're able to present such a very positive picture demonstrates the excellent trajectory that we're on. Now as you know, the first quarter ended up near the low end of our previous guidance, but that's accounted for by several small incidents during the quarter. Any business expects some anomalous events impacting individual quarters, but our plan is to make sure that we compensate for that in the course of the year. I'm particularly proud of the cost discipline our teams have exercised and what that means for our ongoing results. They have accomplished this while maintaining focus on the things that make us money. For example, they continue to focus on a product quality that astounds our guests, and they remain focused on communicating this amazing product ever more effectively. The biggest improvement in our returns will come from getting paid better for the tremendous vacations we offer. Getting that message out there is one of our biggest opportunities, and the results show that our teams are working hard to maintain that balance. We've also had some big announcements during the quarter. First of all, Adam's promotion to President and Chief Operating Officer of the group is exciting for him and for all of us. After 12 years of ably running the Royal Caribbean International brand and, of course, 26 years with the company, we think this move will allow us to do an even better job of exploiting best practices across all of our shared services areas. Next, we announced that we completed the sale of Pullmantur's non-core businesses. This is an important step in shifting Pullmantur from one of our biggest challenges to one of our biggest opportunities. Then, our joint venture German cruise line, TUI Cruises, takes delivery of our new ship, Mein Schiff 3, in almost precisely 1 month from today. Actually, as we speak, the vessel is out on sea trials, and she is spectacular. We do talk a lot about new ships in our market over here, but Mein Schiff 3 is a dramatic addition to the German scene, and I don't think that we put enough emphasis on that on this side of the ocean. One interesting feature of this ship is that she will be the first cruise ship ever constructed with the new advanced emission purification system already installed. This system, this AEP system, also known as scrubbers, purifies the exhaust and removes the sulfur down to less than 0.1%. We've had one of the first successful prototype AEP systems in the industry on Liberty of the Seas. We've had that for some time. But this ship, Mein Schiff 3, will be the first new building to incorporate this technology as a new ship. We are also -- we earlier announced a major strategic move with Quantum of the Seas dedicated to the China market. We consider this a very important market for our future, and we intend to maintain a preeminent position. And obviously, Quantum will do that for us -- help do that for us. Lastly, I'd like to talk about something that may sound technical but, strategically, is really very important. That announcement was an increase in internet bandwidth. I would refer you to the slide here that shows a progression of our internet bandwidth on Oasis of the Seas. Over a year -- so we originally had what's shown on the slide as legacy systems, which gave us 4 megabytes per second download capability. And over a year ago, we changed out these old legacy satellite systems to a much better system provided by Harris CapRock. The new Harris CapRock system has substantially improved our internet capabilities, and they, today, give Oasis of the Seas one of the fastest internet services at sea, some -- more than 5x as fast as what had been there. But now, we're in the process of installing a new satellite system on Oasis, which offers not just a substantial improvement, but a truly transformational one. The new system is provided by a very innovative company called O3B, and their mission is to bring internet to the parts of the world that don't yet have good connectivity. Until now, you could include cruise ships in that category. And that new system, which is providing some 500 megabytes per second of download capability, is already functioning on a test basis on Oasis, and we expect it to be completely rolled out by early this summer. Interestingly, this system, by itself, will give Oasis of the Seas more internet bandwidth than every other cruise ship of every other cruise line in the world, combined. Now this is not only an important feature for so many of our guests; we believe it will be of particular help in attracting Millenials to us. We're starting out with this on Oasis and Quantum Class ships, but if it's as successful as we expect, we would consider rolling it out to more ships as well. By the way, I'd just also mentioned that not only is it more bandwidth, but the latency, the time it takes for the signal to go back and forth, goes down from a norm of 750 microseconds to 140. So it'll be very fast and very helpful to us. As you can see, our company and our people are on a roll. So with that, I get to turn it back to Jason.