Joseph Natale
Analyst · TD
Thanks, Paul, and it's great to have you on our team.
Good morning, everyone. Today, I'm pleased to share our fourth quarter and full year results, along with our 2019 guidance.
Let me start with the fourth quarter. In Q4, the team continued to deliver another strong quarter of performance. Total revenue and adjusted EBITDA were both up 6%.
In Wireless, we added a healthy 112,000 net additions and delivered postpaid churn of 1.23%, our best Q4 results in almost a decade. At the same time, Wireless ARPU grew 2%. The team struck a good balance between delivery and great value for our customers and weighing long-term economics.
In Cable, we reported steady financial and operating performance. Despite the competitive intensity, we added 25,000 broadband customers and grew both revenue and adjusted EBITDA.
In Media, we reported strong results with revenue growth of 3% and adjusted EBITDA growth of 8%. Q4 was a great finish to a strong year, and we are well positioned for 2019.
I'm turning to the full year. We made an impressive progress in 2018. We delivered on our key financial commitments and raised guidance in the third quarter. We delivered the best financial and subscriber performance in many years. We added a combined 560,000 additional postpaid, Wireless and high-speed Internet connections. We grew total revenue by 5% and adjusted EBITDA by 9%.
We grew after-tax free cash flow by 5% to $1.8 billion. We returned approximately $1 billion in dividends to shareholders.
These strong results were reflected in our total shareholder return of 12.5% in 2018, an impressive 21 points above the TSX Composite Index and compares favorably to our telecom peers.
We also stepped up our meaningful commitment to invest in Canada to drive our nation's global competitive advantage.
We invested $2.8 billion in infrastructure to maintain our global leadership in technology. We hired 1,000 additional team members to support our customers. We paid $1.1 billion in taxes and government fees. We contributed $60 million to our communities, and as a proud Canadian company, we devoted $679 million to create and produce Canadian contents.
Our accomplishments last year provided view into the strength of our vision and our team. As a team, we hit our stride, delivering strong annual results and making long -- key long-term investments, while fundamentally improving our execution engine.
We also made meaningful progress on our strategic priorities. We advanced our journey to drive our customer-first mindset and ideology across the entire organization. This mindset has permeated the hearts and minds of our team and is starting to show up in our results and our customers' experience.
In 2018, our team delivered a 10 basis point improvement in Wireless postpaid churn. We saw a healthy reduction in call volume and even greater rise in digital adoption. And our customer care investments delivered strong service level improvement, especially during the critical selling season.
In Wireless, we improved network performance and coverage across Canada. We struck a strategic and comprehensive partnership with Ericsson to bring Canadians the very best 5G has to offer. We stepped up our efforts to deploy small cells. We signed a strategic partnership with UBC to build and test the real-world 5G hub on a city like campus. We believe that 5G will radically transform the world around us and fuel the Canadian economy.
It is critical that we partner with governments, universities and industry to shape this transformation as it sweeps our nation over the next 5 to 10 years.
In Cable, our Internet service continued to lead the industry. We already offer 1-gigabit speeds to all of our customers today, and into the future, our DOCSIS road map will support upload and download speeds of up to 10 gigabits per second across our entire footprints.
In 2018, we started the journey to accelerate the evolution of our Connected Home strategy. The reinvention of our TV business with Ignite TV was a critical step in that journey. To introduce Ignite TV, we took our new go-to-market approach that allowed us to pressure test the service before commercial rollout.
Throughout the year, we methodically moved from employee trial to consumer trial to full scale consumer launch. This was a great cross-company effort that has become a blueprint for how we execute key company initiatives.
I'm proud of our team and how they brought the service to life for our customers.
While it's early days, we're seeing an impressive reduction in churn and improvement in likelihood to recommend and ARPA.
Rogers has established a competitive advantage in Cable with our world-class Internet, our DOCSIS road map, our IPTV service, and our Connected Home road map. Together, we believe this gives us a winning formula to own the home.
We also started to build a formidable high-performing culture. In 2018, we achieved best-in-class engagement. We were recognized with a number of prominent awards, including one of Canada's top 100 employers and a top employer for young people.
Turning to 2019, we have solid momentum, a clear plan for growth and a disciplined capital program that will sow the seeds for the future.
The macro environment continues to look favorable. We see healthy growth in the economy and our industry.
The Wireless subscriber market is expected to grow 5% and home Internet, 2%. We plan to lead this growth by delivering on our customers' strong demand for broadband backstopped by our commitment to deliver the very best customer experience.
Our 2019 guidance reflects a strong trajectory with sustained growth of both revenue and EBITDA. We announced a meaningful increase in capital expenditures that we will invest in our networks in a particular coverage in rural and remote areas. The government's recent tax law changes will advance some of these investments.
Our 2019 capital plan reflects an unprecedented level of investment in our country's network infrastructure, the engine of Canada's innovation agenda. As I take a step back, it's clear that we have the right plan and the right team. We are buoyant about our future and our growth potential.
In 2019, we will maintain our focus on our 6 strategic priorities: our customers, our networks, our growth, our innovation, our culture and our communities.
Overall, we will take a meaningful step toward our long-term vision. Our vision to build a next-generation world-class technology company that is #1 with our employees, our customers and our shareholders.
At the center of this vision is our customer. It starts with listening to their feedback and improving their experience with Rogers. We will continue with our unassailable focus to make things clear, simple and fair. And as customer service improves, we will drive greater cost efficiencies that we can reinvest in their experience. We know we have work to do and we're fully committed to delivering on this challenge.
In Network, we will continue to make the right strategic investments. In Wireless, we will invest in partner to bring Canadians the very best of 5G. In Cable, we will future-proof our customers with our DOCSIS and Connected Home road map. Our significant commitment to our networks will ensure Canadians have a global competitive advantage for decades to come.
We will introduce new content and services on Ignite TV, while bringing our customers the home of the future. Fundamentally, we remain relentlessly focused on sparking growth in our core business, while enhancing shareholder value.
Operational excellence and well-timed network investments are key to our success.
I'd like to express our heartfelt thank you to our team for their fierce commitment to our customers and to each other.
I'm immensely proud of what we have accomplished, and I'm genuinely excited about what we will bring to our customers in the year ahead.
And with that, let me turn it over to Tony. Over to you, Tony.